Razer Support

Hello, I purchased a Hyperpolling wireless dongle to use with my DeathAdder V3 Pro Faker Edition. I was able to update the firmware and was using the mouse just fine when suddenly the dongle started to disconnect and reconnect several times a minute at different intervals. The mouse works just fine when connected with the original dongle that came with it and also in wired mode so I believe the dongle is the issue. Some people have said to do a clean install of synapse, which I did multiple times, but that did not solve the issue. Some have reported that my system may not be able to handle the higher polling rates which may cause the USB bus to become unstable, resulting in the dongle disconnecting, but I am having this issue regardless of what polling rate is currently set. I have also tried multiple USB ports and 2 different computers and the issue still persists. The only other thing I can think of is either the dongle is defective or the USB-C cable that comes with the DeathAdde

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I bought a new razen kraken for console product. When I enter the activation code of the product sent to my e-mail address into the application, it gives an error "the code you have entered does not seem to be valid. please try again later”.

Добрый день, у меня проблема с активацией кода THX SPATIAL AUDIO, уже месяц пользуюсь вашими наушниками Kraken x Lite. В первый день покупки первое, что я сделал, это активировал код, который шел в комплекте с наушниками. При попытке активировать код, который мне прислали на почту привязанную к моему аккаунту, я получаю "Введенный код недействителен. Пожалуйста, попробуйте еще раз», я был бы любезен, если бы вы могли помочь мне с моей проблемой.

Hello,I recently received my Razer V3 Tournament Edition.I notice a lot of input lag on the Fortnite game especially when I want to Edit.I use the left stick to edit and validate with RT. I have the impression that this latency comes from either the stick or RT and it's really frustrating when I want to launch a double or triple edit, it stalls. I'm thinking of changing controllers or brands. Are you aware of this problem?Thanks you. 

so why do you let me log into this account freely and not try to tell me i need 2 factor auth to top up. but when i tried to spend it . now you want to throw it in my face and now i have no way to change it. what am i going to do cause chat has gotten me no where. how about you make sure they can two factor auth before letting someone top up . this is just dumb i could have easily just made another account. but i made this account so long ago. i forgot i even had one cause razer never asked for it. so i thought it be simple but i have changed numbers like 3 times now im not going to remember the number associated with this account but i got the rest of the information. chat has not been helpful in the slightest what am i to do to get this phone number changed or taken of my account. i would like to use the 110 dollars of razer gold i put on there.

Hello, I previously bought a Razerblackshark V2 X headset and it just arrived. I received the code for version 7.1, but when I entered the code in the application, it said invalid code. Can you give me a new code? 

This product is already registered. What to do? Razer Black Shark v2

I lost access to the email I used to create this Razer ID longtime ago and I was unable to activate 2FA as a result.However, I still have access to this Razer ID with my password also sycn with facebook ,today i just topup razer-gold pin to my Razer ID that i dont know when i use it to pay something like steam wallet it have to verify with email that i cant access .so pls help me change email or refund razer-gold that i just topup today back to pin so i can topup to another account.

Hello Razer Support, My Razer BlackShark V2 X isn't working. The 7.1 surround sound system shows it's already in use. Could you help me resolve this? Thanks! 

Is there a firmwire  update or anythinig for razer blackwidow v4 75?This is my second bord and its still doing the same double/tripple typing as my firist one did

Hello, I want to get an activation code from THX Spatial Audio, I have linked the headphones by serial number, but the code doesn't come to my mailbox

Hey razer I just got brand new blackshark v2 x headphones but I didn't get an activation code for 7.1 surround sound. I tried to get from Razer ID but I didn't ordered them I bought them in store so I can't write adress and those informations.  So how can I get code?

I have a coupon from the Google Play Store which is a pink mouse for the computer and I cannot redeem the gift because I am in Libya and Can be refunded the gift is only in the United States Can someone buy it or help me to redeem this gift that only 4 days left until it expires 

I bought a new dongle for my Razer viper ultimate since I lost my last one. When I try pairing it using the mouse pairing utility, the dongle is recognized for Step 1, but the mouse isn’t when I try connecting it using a cable for Step 2. I don’t have the original cable for the mouse so I’m using another micro-USB cable. I tested the cable and it works with other devices. Am I doing something wrong or am I missing something? Is there a specific cable that I need to use that works with the mouse?

So, I have seen a few post out here bearing the same situation as I am: my newly bought Black Shark V2 X came pre-registered, but not by me, when I attempted to register it to my account. How do we address this?

I recently bought a blackshark v2 x headsets online, and they just arrived. Once I tried activating my 7.1 surround sound, it says this product is already registered even though I never got any code sent to my e-mail or anything. Please help.

Hello, I have the following situation.. I bought Blackshark headphones, and then I found out that there should be a code for the 7.1 sound program inside. But the card with the code is missing. I'm trying to register the device by serial number, but it tells me the device is already registered.. Apparently someone used the code, maybe the seller, etc.. I have the box and the receipt for the purchase... Please tell me what to do? I need your help.. I really want to activate 7.1 sound.. I love these headphones 

Hi. I’ve bought a new Razer Barracuda x 2022 and complete the registration of my device on a website. After it I’ve received an activation code via email and when I entering it into THX Spatial Audio app it says “activation code is invalid”. Can you help me with this?

I have access to email set up with razer id just not the phone number that is set as my 2 step verification. I don’t have backup codes. I just need help setting email as 2 step verification and not the old phone number. 

for the past 3 days I have been trying to use my razer gold balance, but every time I confirm my order, it always ask for 2-Step Authentication code, the phone number is right and my number is active but I don't receive any code, I thought maybe there's a delay but after a few days I tried again same issue, I tried to check my backup code same issue. What am I going to do with my gold balance if I can't even use it to buy because of how complicated on sending a code to my number? 

i have a problem on my authentication process and it says that my account has been temporarily locked. kindly help me with this

Hi, I recently gotten a new phone with a new phone number and was trying to change my phone number for this account I have. I wasn't able to because it wants the old phone number to have a code or back up codes and I don't have neither of them. But i have access to my email can someone help with this problem

I recently purchased a Razer BlackShark V2 X headset.When I tried to register it with my Razer account, I received a message stating that the headset is already registered to another account.Could you please assist me in resetting the registration so I can link it to my account?

I recently activated 7.1 surround sound but I like THX spatial way more. I tried using the activation code for 7.1 surround sound on THX spatial, but it didn’t work. I was wondering if I there is a way I can use THX spatial for free even though I have 7.1 surround sound?