Razer Support

Windows has stopped this device because it has reported problems. (Code 43)A request for the USB device descriptor failed. I tried all the troubleshoot but my mouse still not working I tried to uninstall the USB device when I click Driver details it shows no driver files mouse is not showing in Mice and other pointing devicecan not update the Firmware since the device can not be seen  Please Help 

Recently I upgraded my Razer Synapse to Synapse 3 and then 4 for the beta when I saw it a few minutes later.Ever since I did that, I noticed that my Viper Ultimate when docked or plugged in to charge would show charging  but instead of the battery % going up it slowly starts going down.  I saw a previous post a year ago and tried to firmaware update but it did nothing for me.   

Hello I lost my surround sound code and my mic is really bad how do i get the new code? 

Hi I just bought razer headset blackshark v2 x. When i’m open synapse, it did’nt show my device. it’s been 5 month since i buy the headset on August. Please help me how to fix it Thanks,Eusuf

So, Ive had this wonderful headset for a year now and I just recently started having an issue, if I turn the volume knob I get crackling sounds, once I’m passed the halfway point on the knob I have to literally slowly turn the knob until I hear equal sounds in both ears… If I turn in all the way up, the sound lowers in the left ear… so I have to slowly turn the volume knob back down until sound is equal and thorough in both ears.

Hello!I bought a Razer core X chroma unit on ebay this February (02.2024) as a almost new great condition display unit. IT served me well till this week . It was left unplugged for 3 weeks and it seems like the unit doesnt want to establish connection. It is stuck in a bootlooping like mode where the fans and light go on for 3 seconds and immidietly it restarts itself without showing up on windows in any way. Although when its connected via normal usb c non thunderbolt it is shown in the device manager properly as razer core x chroma and it gives out a message about plugging it with thunderbolt cable. But when the proper thunderbolt cable is connected its unresposive and seems to be restarting itself constantly.  I tried it with 3 different graphics cards 2 different thunderbolt cables and 3 different laptops in all configurations, swapping and testing everythingLaptops used;. Samsung book 3 pro 360 (which Is my personal and was used with it till now)

Hello,I purchased the Razer BlackShark V2 Pro 2023 model headset around mid-2024, but for the past three months, I've had to use it without drivers. :) This is because Razer hasn't released any updates or fixes.To use the drivers, you need to install a program called Razer Synapse, but this program is probably one of the worst you'll ever encounter. Even if it recognizes the headset, it fails to handle even the most basic settings like EQ, microphone, and volume controls.I suspect that Razer hasn't ensured compatibility with the Windows 11 24H2 version. This is a major issue because it's hard to comprehend how a company like Razer doesn't support the latest version of Windows.The reason I'm bringing this up is to let anyone considering buying a Razer product know that you shouldn't expect any support at all. On global platforms like Reddit, there are hundreds of people experiencing the same problem, yet Razer doesn't seem to care.In short, we are l

I want to upgrade my laptop with these rams but it won't work. what should i do with the bios?i know the clerk will be 2666mhz but why is it not working? it should run in 2666mhz 

Hello,          A couple of weeks ago, I got Razer Chroma working with my new PC and was happy to find out that the motherboard and RAM RGBs were compatible with Chroma, so I got them up and running. Everything was great. Today, I open up chroma, and neither of them are listed there anymore. What happened? How can I bring them back so I can sync everything up?

I recently broke my right hand and bought the Tartarus V2 thinking it would work as a keyboard and a mouse but I can’t figure out how to properly use the joystick for aiming. Plz help!And if it is not designed to work for aiming pls tell me something I can use.

I wonder if it would be possible to buy Razer BlackWidow V4 Pro 75 and some caps with the nordic letters. question is if it can be done so it works well. have anyone attempted this?

im not going to get into a long description (proceeds to go into a long description) on what the issue is because i just read 4 different support topics on here regarding the same product and same issue and razer seems to be allergic to addressing this issue with the razer seiren elite microphone. I think this will be the standard of measurement i use on whether or not i buy anymore products from razer. if we as consumers cant even get an acknowledgement then why bother? products i use currently from razer that all work gaming chair (enkei)keyboard blackwidow v4 pronaga prokiyo prokiyo pro ultrarazer nommo prokraken v4 pro the only product that doesnt seem to exist to razer software is the razer seiren elite……...

As the title stipulates, after connecting the Seiren Elite it doesn't show up on the Synapse App (Windows). The following has been done or confirmed:It is recognized by the system with its name (Seiren Elite) in the Device Manager, both as a mic and  speaker (due to the 3.5 output). It works as intended on OBS and other programs, that means that the Volume, the gain, and mute button all work (but that is analog so it should).  Changing the USB ports I have tried to modify → fix the synapse app as well as reinstalling the driver by using the device manager (to no avail). I have four devices appearing on the synapse with no problem, that includes the Razer Basilisk Ultimate, Razer Huntsman Elite, Razer Kiyo PRO, and the Razer Laptop Stand Chroma V2So in the end, while the device works, the only thing that the synapse would do for me is the ring-lighting RGB, which while a small thing I still want it to be able to do all that

Desde hace una semana mis cascos Kraken Ultimate no paran de desconectarse y mutearse de forma aleatoria en el tiempo… Es insoportable…He leido un post que se quejaba exactamente de lo mismo… no se si alguien lo habra podido solucionar alguna vez… no encuentro solucion en ningun lado. Por favor, AYUDA.GRACAS.

so 3 - 4 years ago i ordered this mouse (viper ultimate without charging dock) and since then im charging it with the cable that came in the box, yesterday after 5 hours of cs2 i got a notification that your viper ultimate is low battery ok no problem i put the cable in it and continue the gaming after i got in bed and i let the mouse charging and today in  theee app said that the mouse is charging but after unplugging it and putting in the wireless mode in the app says battery = 1% and after the mouse shutdowns , what should i do ……..

So the headset itself will connect, charge, and work with Bluetooth. The problem here is the mic which is attachable and detachable just won't work and picks up like the mic isn't even plugged in. I use this mic for my computer and Xbox, it doesn't work on either devices and won't even be picked up in the razor synapse, Pre statement this mic is only a month old so it shouldn't be having these issues already

Title states my problem. I tried Factory Resetting, and it didn't help. Serial number: PM2204F32600645

Hello,is there any way or software that can interact with the color patterns of the Razer Seiren v3 Microphone on MacOS?Thanks

Hello, I live in Istanbul / Türkiye, The Left arm on my Razer Iskur XL is broken and I cant find a replacement anywheredoes anyone know where I can get 1 or both arms thanks. Regards .   

Hello I accidently binned my razer naga pro wireless dongle and i cant seem to find one to purchase on the razer store. My friend has a spare razer blackshark v2 pro dongle, would that work? Thanks

So idk if i got the right ticket but anyways hello im Patrick and my friend got the Deathstalker v2 wireless pro he used the keyboard about for 1 weak and out of the sudden it didnt work anymore so i decided to take a look at it at home i got the same issue as him that the pc knows that the keyboard is here but it just doesnt want to connect i tried everything reboot couple of times firmware updates etc. maybe u guys can help me out with it

Hi, Got a new laptop for work, a Thinkpad T14s AMD Gen3, which runs an up-to-date Linux (Debian Sid) and supports USB4. And as I read about a lot of praise for the increased Linux Gaming support (and can confirm so far - everything with Steam and/or Lutris worked out for me so far) I was wondering about the suitability of eGPUs for my case. So I was wondering, should this laptop just work with a Razer Core X? Can I use any modern NVIDIA or AMD/ATI graphics card? (I’m currently glancing at the AMD/ATI Radeon 6000 series, the 7000 series still seems a bit too early as I see a lot of bug reports here at the time of writing (March 2023): https://gitlab.freedesktop.org/drm/amd/-/issues ) Anything that just works with a standard, recent, vanilla Linux kernel, without the need of installing closed source Linux drivers (closed source GPU firmwares

Hey there! Some time ago, I bought a brand new Razer Kraken X from a certified razer distributor. I activated the 7.1 Surround Sound application using the code on the paper, and I immediately got struck by an insane CPU usage. This issue has been causing FPS drops in games and much more. Is there a workaround? I have to restart the audio service every single time I start windows, also click on the 7.1 Surround Sound application and then close it again. I manage to stabilize the CPU usage for around an hour or so, and then it spikes again. I'm in need of urgent assistance, as this is very very very bothering, and it has been affecting my work and game experience. PC Specs, though they are pretty much irrelevant, since this is just a surround sound software. I5-2500K R9 290X 24 RAM Windows version & build number: Windows 10 Version: 21H2 (OS Build 19044.2364)

So my adress can’t be found when ordering, I have the adress correct ofcourse. I want to ensure it gets delivered correctly therefor come in contact with the support team but can’t find a chat or any help. How do I best get to that?