Razer Support

hello I bought the Razer Kraken Ultimate headset, but it does not have a license code, please help

Hi, I have a Black Widow Chroma keyboard which I was unable to use for a bit and from today want to use it again but on my num pad the number 4 is not the same colour as all the other keys. It is changing colours so not staying on just one colour but for example when colours are yellowish and greenish its red, when its magenta or pinkish then it is similar colour just darker and same with blue colours, it is blue but darker than the others. Couldn’t find anything on google which could have helped me so I am hoping someone know the solution to this. Ohh yes and to mention I updated synapse and that did not help either. Thank you :))

it flashes green and wont play sound, but it will work on bluetooth mode but just sounds really bad. how do i get pc mode to work again?

Hello,I had to reactivate the 7.1 feature because I upgraded my computer. But I cannot create my activation code because the serial number of the blackshark v2 x model I bought before has been deleted. I need an activation code for the 7.1 feature, can you support me on this issue?

hello i recently got the blackwidow v4 , i been having issues with it while gaming, the lighting effects on the keyboard will lag time to time and i also get key input stuck for a few seconds. its really annoying and i was thinking maybe my keyboard is faulty, but i dont get any of these issues when im not gaming, ive tested it in note pad pressing the keys repeatly to see if any of the keys will stick but none stick. its only while in games.  i already tried to uninstall razer synapse 4 and reinstall it but i still get this issue.

The right arm on my Razer Iskur V2 is broken and I cant find a replacement anywhere does anyone know where I can get 1 or both arms thanks.

I’ve been running this mouse for some years now but I’ve noticed that if I hold the right button down, it randomly de-triggers sometimes but then comes back shortly after. Its extremely random but seems constant if I hold for a long period. Is there anything I can try to fix it? As its out of warranty

My blackshark v2 pro headsets keep beeping. It’s very annoying and happens constantly and at random times. I am for example playing cs2 and it starts beeping while I need to hear the sound of the game, making me die. Or I watch some netflix and they beep for a minute straight so I get very very mad and can’t hear what’s happening in the netflix show. This makes me go insane. Please help me fix it.

Is it possible to register a product using a product receipt on the official website?

I purchased my blackshark v2 headset on 13 January 2025 and after registering it to the the razer site i still haven’t received it on my email @assassinaarsh@gmail.com it’s been many days and it’s not in my spam or junk folder 

My Headphones audio is flipped, I am not wearing it backwards, and the only audio modifications I have are sound normalization and THX Spatial Audio

is the razer deathadder essential v1 compatible for ps5?

cant get cod working with controller since I bought the huntsmanv3 pro and installed synapse .

I need the bracket for a the razer Hanbo, can someone please point me in the right direction?

Hello everyone,I am currently using a Razer Blade 14 2016 - Intel 6700HQ - GTX1060 - RZ09 01952.I have been reading through the forums on this site and saw this issue come up lots of times which prompted me to check my machine.As stated and as previous posts by other contributors, the serial number/SKU in my bios is n/a.Despite many hours of reading I have not managed to find a solution and wondered if its ok to carry on using the machine as is (I would of course rather solve the issue, but being fairly new to Razer machines, I am going to need a bit of help).Thanks for reading my first  post on this forum, I hope I have included enough information.

Hello,I recently started collecting Razer mice and was fortunate to acquire a Razer Ouroboros Elite from a friend. Unfortunately, the mouse didn’t come with its dock. I wanted to ask:Can I use a Razer Chroma dock as a replacement, or does the Ouroboros require a specific dock? If a specific dock is needed, is there a way to purchase one directly from Razer or another recommended source?Thank you for your time and assistance. I appreciate any guidance you can provide!

I am trying to order some things from Razer.com. I am shipping to Florida, but every time I try to “Continue to shipping method” it gives me this error: “Sorry, unfortunately we are unable to ship to this address. Please try a different address.”Why is that?

Hello everyone, I recently had to reinstall Windows 11 on my Blade Stealth Early 2020 model and now I am having issue with the display.First, I cannot connect to external monitors. Here is what I have tried so far:Made sure that cables were not the issue by checking them and the monitor with other laptops Display drivers uninstalled and reinstalled in device manager. When I hit the project button it says, “Your PC can’t project to another screen. Try reinstalling the driver or using a different video card.”Second, I cannot adjust the brightness of my screen anymore. I adjust the brightness slider, but it doesn’t change.There has also been a consistent update in Windows update regarding Intel Display, that never can install (Intel Corporation - Display - 26.20.100.7463 - Install error - 0x80070103). I have a feeling this is related to the issue.I have tried using Intel’s driver installer and it

My son got the Kaira pro for xbox headset for Christmas and has been working fine. However over the past week when he plays with his friends (Mainly Fortnite and Minecraft) they can hear him but he cannot hear them. He can hear the in game noise and if he disconnects the headset he can hear them chatting through the TV. I have looked on a few youtube videos and ensured the correct settings on the xbox but hasn’t fixed the problem. Any ideas to help would be greatly appreciated as playing fortnite with his friends was the main reason he wanted a headset. Thanks 

I just installed a Blackwidow V4 and Basilisk V3.  I had some issues with the Razer software, so I uninstalled everything, cleaned out the drivers, and reinstalled only Synapse.  (I don’t really care for RGB and the basic functions are fine with me.)  However, I do want the lighting to sync between the kb and mouse.  Whenever I start my computer now, the mouse lighting is always about .5-2 seconds ahead of the kb, even with Synapse running.  I have to manually apply a different basic lighting scheme and back to spectrum cycling for them to sync.

So bascially one night i decided to connect my headset to my ps5 because why not after it NOT working i reconnected to my pc and now the audio is horrible and very buzzy during loud audios ive tried everything to drivers update my pc update just nothing is working

I recently searched for the image via their search function that allows for images to be downloaded for laptops that are 2017 and newer while it lists a model number from 2019 when I search up the by serial it doesn’t provide a link to the image, instead asks me to contact support? Does anyone have a work around ?  model number: rz09-0300razer blade 15 base model 

Requsting to remove my old Mobile NumberI just bought a Razer BlackShark v2 X USB and I want to register or link my Headphone in my main email.Thank You and Have a Nice Day! 😄

Good evening, when installing the 7.1 program, the device turns off and the sound disappears. Headphones: Razer BlackShark V2 X USB I am attaching the installation log:Output folder: C:\Users\tupal\AppData\Local\Temp\THXSophieLite Installer StartKillProcess RZSurroundHelper.exe rc:Process not runningKillProcess RZSurroundHelper.exe rc:Process not runningService audiosrv not runningService audiosrv not runningService audioendpointbuilder not runningService audioendpointbuilder not runningCreate folder: C:\WINDOWS\Installer\Razer Surround Sound ServiceINCLUDE_TESTAPP=nOutput folder: C:\Users\tupal\AppData\Local\Temp\THXExtract: RZSurroundService.exe... 100%Extract: RZSurroundHelper.exe... 100%Extract: THXServiceApiLite.dll... 100%Extract: RZSurround.inf... 100%Extract: RZSurround.sys... 100%Extract: rzsurround.cat... 100%Extract: RZSurroundApo.dll... 100%

I can't receive sms/otp message