Razer Support

Your QC is absolutely needing a revamp..fire/hire doesn't really matter to me. I am sick and tired of paying top dollar for a product to have the company FORCE updates that DO NOT FUNCTION!ALL 3 versions of my Tartarus controllers are not working on 3 separate computers. Everything worked yesterday and then the update, all things broken. instead of trying to put junk down everyone's install to push your whatever agenda, hire someone that actually knows what they are doing. FORCED updates? impossible to roll back? horrible support? massive cpu spikes from your software? Junk software and staff turning great hardware into objects that clutter the desk.Company needs a Serious wake up call, complete and utter failure

the Activation code dos not send too my email address plz help me 

I want to change my phone number but the old number is deactivated and not able to get live support

I’ve purchased a Blackshark V2 X headset but I couldn’t register it because it has the “Already registered warning”, upon searching the forums here I guess maybe my headset could be a counterfeit. So is it possible to confirm with razer support here to verify whether or not my headset is valid or not?

I updated my kraken v3 pro to the latest version “v1.10.00.1114_r1” and now the left speaker sounds bad, there is a drop in audio. is it possible to revert the update? I originally had 1.06

I own a Razer Viper V2 Pro mouse. While I was playing a game, it suddenly shut off. I assumed the battery had run out, so I connected it directly to a power outlet. After charging it for a while, I unplugged it, but the mouse would no longer work wirelessly. I tried holding the DPI button for 3 seconds to turn it on, but nothing happened – the LED doesn’t light up either. In Razer Synapse, the battery shows 100% charge, yet the mouse only works when connected via cable to a power source or directly to the PC. I’ve already updated to the latest drivers, but the issue persists. I’m aware there’s another thread describing a similar problem, but I haven’t seen any actual fix for it.

I had two docks in my home for my Switch 1, including a dock at my computer for when I wanted to stream games to my Discord friend group. Discord lets you just stream directly from a capture device (a Razer Ripsaw HD in my case) with audio; before they had that option I could use OBS.Just got my second Switch 2 dock and set it up exactly the same way, but while video will stream over Discord, audio will not. I tried both my old HDMI cable and the new one that came with the Switch 2 dock, changed various audio options on the Switch 2 itself, started Discord as an administrator, updated the Razer Synapse software that talks to the Razer Ripsaw, tried both directly through Discord and via an updated OBS: no audio gets passed through (though I do hear audio via my own headphones on the Ripsaw's pass-through headphone jack).Does anyone have a similar setup? If so, did you encounter the same issue and manage to solve it? Did Nintendo or Discord change something that makes streaming Switch 2

I just got a Razer Orochi V2 and I wanted to register it.For whatever reason it does not recognize the serial number. I’ve typed in the number and double checked it a number of times.  Can someone help with this please ?

the problem is that I bought a Razer BlackWidow B4 keyboard in Ukraine, in the Elmir.ua store, which says that they provide an official manufacturer's warranty, i.e. Razer for repairs, but as far as I know, Razer does not take peripheral devices for repairs and they are not officially available in Ukraine. My keyboard was found to have a defect in the form of a double click on a key. What should I do about this? I need an answer from a representative.

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I love Razer and I think they have very good products but whatever there’re doing with Synapse 4 it is just not good. My opinion Synapse 3 was faster on boot up, it was easier to navigate, and it makes me a little ticked that they made a whole new system trey and cortex hasn't updated to the new trey and sits in a separate one. I'm mostly mad about is when I boot up my pc and the rgb won't start up so I have to open Synapse then it will work like this doesn't happen with Synapse 3. I get its new and all so please razer team can you fix it. 

Since the removal of Synapse 2.0 i haven’t been able to edit the DPI setting from 16000, which is WAY too high. It says on the support page for the mouse that it should shove up on Razer Synapse 3, but it doesn’t. Does anyone have any idea how i can edit the settings now?I don’t want to throw the mouse away, but idk what to do if i cant change these settings.

My Razer Blade (RZ09-0328) has a swollen battery. After find out about it I immediately disposed it but now it doesn’t have a battery and I can’t find any replacements. I no longer have a warranty and I don’t know what to do.Where can I find a replacement?(I also have a picture of the swollen battery)

synapse wont detect deathadder essential, windows reads usb gaming mouse and HID compliant mouse in device manager. I just ordered it from walmart, it still wont detect even though its brand new. I've tried restarting my pc uninstalling it but nothing works it still just wont get detected by synapse. I've done all recommended troubleshooting and trying everyone's suggestions in reddit, YouTube and all over google. still nothing. its in a main usb port also.

After installing the latest Razer Synapse 4 and Chroma App, I’m unable to use both the FN Key and top row number keys. I tried factory resetting under Razer Ornata Chroma, uninstalling Razer keyboard under Device Manager, however still no luck. 

I just starting having an issue with the laptop overheating and shutting down, but only when plugged in. CPU temps go from low 60’s to over 90 within a few minutes.  This happens even while at idle. It’s not overclocked and running in balanced mode.  It will also overheat in efficiency mode. GPU temps are fine.This doesn’t happen when it is running on battery. I also have two OEM chargers and it does the same thing on both.Is there any ideas on why it being plugged in could cause this issue?  Could it be the charge port itself, software setting or???Thank you 

I bought these speakers on October 1st of 2024 and they have been working great, until today.  I was listening to them this morning when I walked out of the room for maybe 10 minutes.  I came back and hit the power button on the speaker without looking and nothing happened.  Did the same again and noted that no lights come on any longer.  I can confirm that the outlet they are plugged into has power.I have read a post about draining a capacitor in the Pro version but do not want to open the unit up and void my warranty, since I am still well within the 1 year period.  Any suggestions for things I can try without opening the sub?  If not, what is the process to RMA this unit?

Hi there, so today I wanted to use my Barracuda X Headset with my laptop via the USB-C Dongle. Before plugging it into the USB-C port the dongle worked fine on my other PC and my Samsung phone. After plugging it into my laptop it neither worked on said laptop and after checking it with my phone it also did not want to connect as usual. On my PC the dongle still works fine for now. I updated the driver on my laptop just in case but it simply does not want to work. When I use the USB-3 to USB-C adapter it works fine, but somehow the dongle won’t get recognized by my laptop and, as stated, suddenly not on my phone anymore.Any suggestions on why this might be? I can somehow make do with the adapter but why did the dongle suddenly stop working with my phone as well. Thanks in advance!

It’s been years since I’ve came back to use Razer Gold to purchase my currecy when i was trying to redeem my razer gold to some specific game currencies, proceeding the transaction needs an authentication code sent to my old phone number which is i dont have anymore and the back up code, which is i dont remember if i even made one before.Please help maybe to change my previous phone number, I have all the details needed to proccess everything , It’s been days ive contacted support and messaged some support and they haven’t reply to anything i hope this one works thank you.

You had better restore my two missing codes. It’s a shame that you guys produce inferior cards and try to find ways to justify your poor production. This is looking like scam to me because why can’t your so called support team restore missing codes to their customers. My next move would be to discourage people from buying these cards and also to file a report with trade agencies. Big shame on you guys. 

Razer does not detect GTA 4 from the Rockstar Games launcher, but it does detect other GTA games from the same launcher. Does anyone have a solution for this?P.S.: When I used to play it on Windows 10, it did detect the game. However, on Windows 11 it detects all the games except GTA 4.

So yesterday, my headset was working fine. Then today when I tried it, no audio was coming out of the right side. I tried to edit the balance option but it wasn’t there in the sound settings. I don’t think it’s a software issue as I connected them to my phone and I still didn’t hear sound on the right side. So does anyone know a fix to this? I am on Windows 11 by the way.

I purchased this mouse yesterday and downloaded the software so I can customize it, but it doesn’t show up there. I tried unplugging it and plugging it back in. I checked if it is in Device Manager, and it wasn’t there. So the last thing I tried was to check my serial number, and I got hit with this: “We are unable to locate your serial number in our database. ”Does this mean that I have been scammed, or is there a fix?

I own Razer Kraken V3 Pro from within the last year, but I have misplaced/lost the dongle. Is there anyway to get a replacement?

I don't know why your products are so complicated, it's more complicated than installing something else, totally unnecessary, going back to the topic, it doesn't detect the microphone and I wanted to reinstall 7.1 and it asks me for the activation code again, when I put in my activation code again it tells me that it is in use