Razer Support

I bought the Razer Blade 15 Advanced Model - QHD 240Hz - GeForce RTX 3070 with the i7-11800H CPU released in mid 2021 a little over a year ago. The laptop worked fine for a year, or atleast I thought so as I only played older AAA titles and FPS games. It might have even performed subpar compared to other laptops with similar specs. I didn't notice anything weird until I started playing RDR2 two months ago. I couldn't even play the game in Medium settings. I had to boost the CPU and GPU to the max, turn all the settings to the lowest of the low, turn on DLSS and play in fullscreen mode. Only then did I get a stable 40-60 fps with no stuttering. Then came New World MMO where I would never cross 50 fps even on the lowest settings while my friend with a 3060 gets 60-120 fps on high settings. Now recently I started noticing my laptop heat up even during normal work, especially when connected to power. Temperatures sometimes go as high as 80-90 degrees Celsius even while casually browsing

Razer support from Facebook is just amazing. Super nice and friendly people. They helped me so much and definitely the best support I've ever seen from any brand.

LIKE MY RAZER . BUT RAZER NEED TO IMPROVE THEIR CUSTOMER SERVES

About a year ago my question mark key stopped working, the key itself works because I can still press the / but the question mark doesn’t work, then a couple months later my caps lock key as well as my c and b key don’t work and in order to get those letters I had to make it so the dash and plus now use the letter; I posted about my issue and never got a reply but I’m trying again today because my s key also stopped working and it’s an important key for a gaming laptop, this laptop isn’t even that old too and I’m not sure what the problem could be and I don’t want to have to get a new laptop or copy and paste s every time.

Just a few days ago I received a new wireless barracuda x Chroma headset. For the first couple of days it worked mostly fine besides some problems with the mic on my PS4, though it did work on my pc and phone. Just this morning I tried connecting it to my PC but it didn't connect. I tried updating my drivers and used the Razer Paring Headset Utility but it didn't read my usb-c as connected. I also did some other troubleshooting along with trying to use the System Recovery Image but it didn't accept my serial number which it needed though I already used it searching for other answers and it was accepted. I tried other ports on my PC and PS4 still didn't work. It can still connect to my phone. What should be my next steps?

So I recently bought this controller and took it out of it's box it turnt on right away and nothing was out of the ordinary until I pressed the left trigger and it imputed the right thumbstick to turn left in sure it's an hardware issue and I'm not too sure if razor would send me another one for free even though I've bought a lot of things with them throughout the years. 

i’ve had the razer iskur xl for about a year now and i was hoping it would get better over time, but unfortunately that’s not the case. I am unable to rock in the chair almost at all unless the back is about halfway down but then im unable to use my computer comfortably. the tensioner is as loose as can be and i even put some spacers on the front screws to try to make it angled back more. is there anything i could do to fix this?

I had recently bought the Razer Basilisk V3 X HyperSpeed off Amazon using a $50 to cut down the price. Well after like a week of use the mouse started to disconnect from the PC and reconnect while I used the 2.4 GHz USB receiver. I posted about it on r/Razer and the support was quick to help me. I could tell they were trying their absolute best to fix it and I appreciate it a lot because I really didn’t wanna return it because I had used that $50 Amazon gift card and I don’t think they refund those. So thank you so much Razer for all the help. The Razer Basilisk V3 X HyperSpeed has got to be the best mouse I’ve ever used. I had also bought the Razer BlackWidow Lite TKL Keyboard from Amazon and it has been life-changing being able to have so many customization options right at my fingertips.

Hey everyone! I have an Xbox Wireless Adapter for Windows (10) setup and appears to be OK, according to Device Manager. I am attempting to get the headset to pair with the USB dongle and it isn’t working. When pressing the pairing button on the adapter, no lights or anything. Then, powering on the headphones, it shows a steady, slow, green logo on the sides, like it is connecting, but then it turns off. Is there another method to get these detected via the Xbox Wireless Adapter? The Razer Nari Ultimate paring tool does not detect the adapter, which I think is expected. Also, is there a way to factory reset this headset to remove any prior connections and force pairing? Thank all!

I bought new bought headset and Download all applications THX SPATIAL Audio and Razer Synapse 4. So registered my account my devices and I got activation code but all time I take “The code you have entered does not seem to be valid. Please try again.” error message. Anyone fix this I need help

I paid around $30 with grab pay and razer still has not given me the razer gold even after the transaction was successful. Please assist me.

Hi, I bought the headset which hasn’t got an activation code, to increase the sound as its base level is very low, anyone any idea how to get it working?  thanks 

Pls help i cannot receive codes, this is urgent mobile legend have a event It only lasts 3 days. Pls help me to fix this immediately.

Hi, just got my wolverine v3 a few hours ago and there seems to be an issue with having Y attached to M6 Which makes the M6 Button very temperamental and laggy, especially playing Nuketown. Any advice or a wait for a patch would be highly appreciated. Please update this thread when available, Thanks so much in advance for reading, too.

Hello I have the blackwindow v3 tenkeyless tipping random stuff I use the space bar and typing random staff and also press enter 

So i just bought a kiyo pro webcam thinking it would be an upgread from my crappy c922 webcam from 2017. While the kiyo does look better by a lot. I can't seem to use anything above 1080p30 without heavy frame tearing in the game I am playing. Game claims it's running 244fps but it's feels laggy. Gpu and cpu not above 30% usage and only 3gb vram used. Pc specsRtx 4070ti 12gbR9 5950x cpu32gb ddr 4 4000hmz ram If anyone knows how to fix this please let me know. I'm half tempted to return it since this is just annoying.

Razer Blade 15 ,my keypad lights not working when i turn off the charger 

@Razer.Caziel I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

Hello guys I have a RazerBlade15Advanced laptop and I owned for couple of years now and never had any issues with it. But recently I tried to start the laptop and now it won’t start at all no Led no Lights No fans noise nothing ag all , I checked the power cable nothing wrong , and I tried all the Razer troubleshooting methods none worked. So I didn’t used the laptop for long while maybe 6 months and now it won’t start and last time I used it had no issues whatsoever. I tried to connect Razer Support really really horrible customer service really unreliable and they very slow and all very difficult to contact them 1/10 customer service. is there anyone here experienced the same sort of issue here with their laptop? 

I was away from home for 3 months and my mouse sat idle. When I got home the left and right click were not working. I plugged it in to my laptop and it still didn’t work. While on my laptop I attempted to update the firmware, but it said it was up to date. I made sure the Razer app was also updated and still nothing. Both buttons audible click like they should be working, but they don’t do anything. I can still scroll, middle click, move around...everything but LMB/RMB.

Hi, from one moment to the next, without receiving any blow or anything else, it stopped being heard through the left side of my headphones. I have tried it on another PC and also, I can only hear it on the right side. What can I do? The headphones have always been in perfect condition.

 I just want to make sure that this is real? i dont even know. I got it from amazon and idk if its real or not because the serial number cant be found in the database.

so I’m using a razer deathadder v3 pro and I lost my usb receiver, my friend suggested me to buy a dongle 8k to replace it but can I pair the dongle 8k without the usb receiver? the pairing app said that I need to connect both of the devices at the same time but now I only have 1 razer wire type c, can I use it with another type c wire or it need to be the razer type c wire?

My right earbud is not charging at all. And it is not working anymore. So disappointed. 

I activated 7.1 on razer blackshark v2 headphones, but I had something with the motherboard, after that I bought a new one, reinstalled Windows and then went into the reiser and there he writes to me activate the 7.1 system with the activation key. I lost it a long time ago, I wrote to the person in the raiser on the forum with a check mark, he helped me register my headphones in the raiser, but it did not help me activate 7.1 or get the code. please help