Razer Support

Just upgraded from the deathadder V2 to V3. I have a black, leather mousepad and the V2 worked fine on it. Now the V3 keeps stuttering on it but works fine on my white matte desk. Tried re-calibrating and different USB ports and nothing fixes the problem. Also the Razer support page is useless. There is absolutely no way I can contact official support.

Same as many people in this forum I'm having trouble with the 6/22/26 update it has absolutely fucked up my thumbstick ,its not working in any games I play has anyone got any fixes that work, Actually contacting Razer is like trying to nail jelly to a tree

Hi, I have a Naga Pro, and unfortunately it doesn't charge, the charging plate is screwed up. Is there anywhere I can buy that plate?

I have the following products: RZ02-04920100-R3M1 (Razer Firefly V2 Pro Fully Illuminated RGB Gaming Mouse Mat) and RZ03-04460100-R3M1 (Razer Ornata V3 Keyboard).There are no product updates for these. Does anyone know the current firmware version?

Device: Razer Pro Click (original, RZ01-02990), connected via the 2.4GHz USB dongle.Problem:On my HP PC (Windows 11), the mouse moves and clicks normally, but no button remaps or macros work at all in Synapse. The macros I created (next tab, previous tab, open link) show correctly in the Synapse app, but nothing happens when I press the buttons. The exact same mouse and dongle work perfectly on my ASUS laptop running Synapse 3 — all macros function there.Key finding: It's not just macros — even a basic single-key remap fails. I assigned a button to type the letter "C", opened Notepad, pressed it, and nothing typed. So Synapse is not controlling the mouse on this PC at all.Troubleshooting I have already done:Confirmed Synapse is running and set to Run as administrator. Re-created the macros fresh on the HP — no change. Tested a plain single-key remap ("C") into Notepad — nothing types. Checked Device Manager: no "Razer" device appears anywhere — the mouse only shows as a generic "HID-co

So it seems legacy devices aren’t working anymore with the new software upgrade that Razer is shoving down our throats.  I was happy with my orbweaver chroma, it worked perfectly, I took care of it.  Now it’s what a paperweight?  Is there a way to opt. out of Razer’s BS?  Is there a way for me to just continue to have the thing that was working continue to work?  I mean there is a way for me to opt out, and if they just bricked my favorite gamepad to make me buy something newer, I’m literally never buying anything from them again.

It happen after my toddler sit on my keyboard and suddenly some of the key is not working. It haapen quite many time. Some keys like B N, ? key, left arrow down arrow and right arrow, 9 and  - key on numpad. sometime the key can  work the entire day but suddenly it went blank again. already reset, reinstall synapse and try on other laptop or computer. its the same. Delete driver and reinstall everthing. it will happen again. Not sure if there are any keybind or keystroke that make it happen. please help

I’ve had my headset for a little over 18 months and my dongle recently stopped working. The cable and the headset are functioning properly, so I’m trying to figure out where I can get a replacement dongle. This is the RC30-0496 transceiver.

Hello,My chair out of warranty was broken recently from the base plate and I need to check if it is possible to order replacement parts to fix my chair:1.- Base Plate (F on Razer manual)2.- Gas Lift/Piston (H on Razer manual)3.- Wheel (C on Razer manual)4.- Plastic Cover for the Piston (G on Razer manual)My serial number is : [removed by moderator] I would appreciate if you can sent me costs to replace the mentioned parts? Thanks in Advance,Miguel Gonzalez

Hello, I lost access to my phone number and recovery codes. Please help me solve this problem.

Cuento con mis audifonos pero como soy nueva en tecnologia una amiga me dijo que tenia que instalarme la app y crear mi cuenta, al intentar registrar mi producto me pide un codigo pero revise la caja y no lo encuentro, hay alguna forma de recuperar ese codigo?

i bought a razerblade 14 2022 but after installing the new BIOS, my laptop cannot detect TPM 2.0 so i cannot install windows 11. I am using this computer for work and now i am stuck without any windows update. i need you guys to provide either a update BIOS or a TPM driver update so windows can detect the TPM2.0. Also my computer should have support for USB4 but after following the online instruction on your website, i still don't have it. Please get back to me soon due to urgency of project deadlines.

The volume knob on my Huntsman V2 broke off and was lost. I wanted to see if there was any way to purchase a replacement knob for the keyboard? Or if there were any aftermarket knobs that would work with it. 

I need new sticks for the Razer Wolverine V2 Chroma I have no idea what the serial number is as my dad took it off  when we got the controller i’ve tried and tried many methods to figure it out  

Hi all!I have been using MMORPG mice for gaming for probably the last 12 or so years and I just personally find them the most comfortable to use for my playstyles across any title/genre. As some of you may know, MMORPG mice are few and far between when it comes to variety as they appear a bit more niche than, say, the classic FPS 2- or 4-button mice. Anyways, I have had a Razer Naga V2 Pro since last August that I purchased in store at a local Best Buy that I love (I had a Razer Naga V1 Pro beforehand as well) and unfortunately the 12-key plate has started to show wear and tear, amidst functionality issues occasionally with certain number buttons sticking or taking a few clicks before registering (ironically the 6 and 7 keys are the most egregious offenders, I wish I was making that up) and I was simple curious if there was a way I could order a replacement for just the 12-key plate. I have the receipt for my purchase through the Best Buy app and of course can access the SN on the mous

Hello,  My cat clawed the mic of my microphone V2 pro 2023 and it does not longer work, how can I buy a replacement mic for this model ?  Thanks a lot for your help.

I was wondering whether I could find a replacement for my Razer Blackshark V2 Pro as my little kid throwed it somewhere and I couldn't find it anywhere. If someone could help me finding one will be great. I'm actually from India and Iam a proud Razer user for more than 5 years ...can someone help ??

Help me change my old phone number, it was no longer active, this is connected to  the aunthentication  code, i dont know why there is no option to recieve it on my primary email. I cannot access also the backup codes since its asking otp's and sending to my old number

Hello.  I recently purchased this mouse and it was working fine until a few weeks ago and now it will not charge.  When connected to Synapse the charging indicator shows that it is supposed to be charging but will not charge past zero.  A slow pulsing red light is persistent on the mouse itself when charging.  Device is plugged directly into my computer with the original cable.  Firmware has been updated and I have reset the device by holding down the DPI button for at least 15 seconds to attempt a reset.  Nothing is working.  I purchased the device at Micro Center and the SN # is: 632521H32245428 I am requesting support to troubleshoot this issue or the appropriate RMA/Refund procedure to obtain a new one. Thank you.

Я зарегистрировал свои наушники, они отображаются, но я не получил код активации на свою электронную почту.И я не могу выполнить 7.1.  

I have had this mouse for a good two years and it worked perfectly, recently it just disconnects. Doesn’t appear in the app, and only works once I restart the mouse, and then too only for a few seconds, yes I have tried many batteries so that is not an issue, it was updated too so no firmware update is not an option. The mouse still seems to be powered because it has the sensor laser still on, but the indicator led that it uses to tell you if its trying to reconnect, doesn’t show any light. I cant find out what the issue is, I have an Orochi that works perfectly, I have tried this on three computers across three operating systems, same issue. 

Been using this keyboard for roughly 2 years, no issues. However, over the past week buttons have slowly started becoming unresponsive, it started with the pause forward and backward sound buttons in the top right. Then the whole num pad, arrow keys, and now everything bar the actual letters isn't working, (no spacebar no backspace no windows key) Please help, tried restarting pc, unplugging keyboard tried other USB ports, tired fiddling in razer synapse, tried uninstalling and re installing synapse, tried turning off, holding esc, caps and space bar. Nothing I can find that helps

I bought blackshark v2 headphones I tried to activate 7.1 on the rezer site It says this product is already registered. I have the purchase invoice, box, product and all the specifications, please send me the code

Satın aldığım razer barracuda x Chroma Rz04-05220100 kulaklığın wireless adaptörü kayboldu stoklarınızda varsa yenisi alabilir miyim

So, my Tartarus v2 was working fine, but all of a sudden the D-Pad stopped working. If i disconnect the device and reconnect it, i have about 3-4 seconds of a working D-Pad. I tried another Tartarus from my other PC. It seems my Tartarus is working fine on the other PC, but all Tartarus connected to this one have the same Problem. I already deleted Synapse, because i thought that was the error and I already reset the Profiles. Nothing worked and i have no Idea where to look next.