Razer Support

The Bluetooth on my mouse ain’t working when I put it on Bluetooth and hold the side buttons and dpi-up it won’t enter pairing mode

hi,i accidentally dropped keyboard. now the ‘v’ key doesnt work most of the time. i have to press it multiple times to work.is there anything i can do on my end to fix it. so i dont hae to send it in for repair ? ? ?

My Razer Wolverine V3 Tournament Edition accidentally fell on the floor and stopped working.I would like to know if repair or replacement options are available.

I got a new Viper V3 Pro a couple of weeks ago, and it has started randomly disconnecting for anywhere between 2 and 30 seconds. It didn’t have this problem when I got it, but it started a few days ago and has been getting worse each day. I otherwise like the mouse a lot, so I don’t want to return it, but this issue is making it really challenging to use.

So I got a Blackwidow V4 pro and I connected it but had to disconnect it for a Zoom meeting, when I reconected it, it didn´t work. No RGB, not able to write. I swapped cables, thinking it would help, but now I have doubts and a useless keyboard.

I have bought my Hammerhead BT for years now but rarely use it, it did successfully pair with my old phone, but now it doesn't show up in any of my phone and ipad, how do i solve this problem?

My V3 pro controler just wont turn on I've had it on charge and tried it wired but nothing. The only thing I get is If its plugged in to a powere source via USBc the LEDs will come on after a single press on the xbox button but as soon as I unplug it they just go back off and if I hold the xbox button to power it on theres just nothing its very strange any ideas?

Olá, como faço para desativar a verificação em duas etapas pois comprei cartão da fazer é não estou conseguindo fazer compras de itens pois pra finalizar as compras pedi pra fazer a verificação mas não tenho assessor a verificação porque perdi o assessor do celular antigo agora estou sem poder comprar mim ajudem pô favor 

SYNAPES 3 ASKED ME TO UPGRADE. AFTER UPGRADING THE APP ASKED ME TO REGISTER CODE FOR THX EVEN THOUGH I HAVE BEEN USING IT SINCE 2022.NOW HOW THE HELL AM I GOING TO FIND THE SCRACTH CARD AGAIN1?  

Hello,I have an older product from your company that was purchased and then stored away for quite some time. I am now using it, it is a pair of Razer Kraken X Lite headphones, but I cannot register it on the website and use the 7.1 Surround sound app. I have serial code, P/N code and 7.1 SS code.Best regards,Pavel Panov

My serial number for my Viper Mini says it’s not in the database. I need to create a warranty claim for it but I can’t do it without the number working first. Can anyone help?

 bought Kaira X headphones and registered the product on the Razer website but until now i have not receive the 7.1 sound activation code. The only thing I received was an email confirming my successful product registration. My email is : ngothieukhang@gmail.com. I also tried going to this link to request a new code: https://mysupport.razer.com/app/self-help/surround-sound/index. the system said “A copy of the activation code was sent to X” But still not received the code . Can you guy check for me? Thank you very much and merry 

Hi - The refurbished laptop site is loading blank, I’ve checked about 20 times in the last few months and it’s empty. Is it because I’m a US customer? Is this expected?

Hello!I have recently ran into a major issue with my Leviathan V2 X soundbar: the Chroma RGB lighting has stopped working. Audio still works fine, but absolutely no lighting, not even on the startup & shutdown sequences. This soundbar is always plugged directly into my PC’s motherboard USB-C slot for power & audio, I do not use the Bluetooth mode.What can I do to fix this? I have already submitted a support ticket with Razer directly, but I thought I would ask here for advice as well.

I switched from the scuf envision pro to the wolverine v3 tournament edition controller for Fortnite. I play confirm edit on release which requires persistent use of the R2 trigger. I’ve noticed that when confirming my edits on the controller it bugs out and is very inconsistent, I’ve seen that other people with the tournament edition are also reporting the same issue however I’ve seen no reports from the people with the pro controllers and wanting to know if it may be a firmware issue or a manufacturing issue. 

Hey there,My headset ran out of battery so I charged it over night. After disconnecting the cable I was not able to turn on the headset anymore. It just worked with connecting it to my PC via cable. The light is always constant red since then. When I disconnect the cable it says “power off”. After two days, the audio started to turn off completly from time to time. It worked again by plugging it out and in again. That kept happening over and over again.I tried to update the firmware from 1.4.2 to the new 1.7.0. Now it kinda works … the blackouts stopped but the sound is barely to hear and Synapse does not recognize the headset anymore. I also still can not turn on the headset on while whireless. Is the headset just broken or is there something I can do to fix it? Thank you very much for any kind of help. 

Got a new Basilisk V3 Pro (using wireless not Bluetooth) and about 80% of the time I unlock my PC the mouse fails to reconnect to Synapse. Any solutions?

Ich möchte gerne mein Controller zurück geben, ich habe den Controller am 11.12.25 gekauft und mir wurde zu gesichert, dass ich ihn bis zum 14. Januar zurück geben kann. 

HelloI bought a Razer Blade 15 laptop back then in SG (Funan), 2022It seems it has a thermal/overheating issue and I want to replace the thermal paste and have the fan cleanedIs there any authorized service center in Indonesia that can support this?Thank you

Hello!My question is that the Playstation version of the Razer Blackshark V3 Pro is fully compatible with the pc software just like the PC version of the headset?

I seem to have misplaced the detachable mic for my black Razer Barracuda X headphone. I can’t seem to see any legit replacements online.

I purchased the Razer BlackShark V3, but for some reason, when I connect them, they appear as speakers in my system. However, I’ve seen that for many users they show up as a USB sound card. Because of this, I can’t access the Windows sound settings to disable all the THX effects. Consequently, the sound with THX enabled is absolutely terrible. Windows 11.

Von heute auf morgen funktioniert mien razer blackshark v2 hyperspeed nicht mehr.Als ich heute mein pc gestartet habe und mein headset eingeschaltet habe kam kein ton also headset on wurde nicht gesagt.Ich hörte nur ein rauschen und als ich versuche habe einen ton abzuspielen kam kein ton das rauschen war immer noch da aber das Mikro funktioniert…Nachdem neuen Instalieren von treiber war das Problem immer noch nicht behoben und das rauschen ist noch da ich habe bei Windows die Soundverbesserung ausgemacht doch es bringt nichts.Außerdem habe ich versucht das headset neu zu verbinden was auch nichts gebracht bzw das rauschen ist halt immer noch da und es wird kein n ton abgespielt...

Hello Everyone, I bought a second hand Blade 16(2025) from FaceBook Marketplace as a christmas gift to myself. The price was too good to pass up. I didn’t realize that there are some QC issues with the system and now the track pad is all wonky. Is there anyway I can send this in for repair?

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.