Razer Support

is there any way of restoring the Synapse 4 profiles for my Razer Tartarus V2 from 4 days ago? What happened: I used Razer Synapse for the first time with a different Windows PC account. Razer Synapse didn’t ask me to log in, so I thought all was fine and changed the default profile to what I needed there. Once I changed back to my usual PC login, my carefully created profiles were all gone and the only one remaining was that default profile.I’m a bit exhausted just thinking of recreating all the different game-specific profiles I had. I’m hoping there’s a recovery function I haven’t found yet. Is it possible?  Thanks!

Every time my computer plays audio, a very faint static noise comes through the headphones, followed by a quiet beep when the audio stops. This is especially noticeable when I pause a video or close a YouTube tab—the static noise happens right away. I can’t find any solution online.I reinstalled Synapse, reinstalled the drivers, toggled all the settings on and off, tried every USB port, tested with Synapse both running and closed, and followed all the recommendations from article —but nothing helped. Could there be any other solution, or is this just a hardware defect?The firmware version has been updated to 1020.

 I was trying to put a new OS on my machine and when I went into BIOS but the screen remained black. I believe my integrated monitor is not using my integrated graphics for the following reasons: I can only use an external display while in NVidia optimums mode (I get a boot screen on the external display with no options to enter bios and bios doesn't appear on this display), but can use my integrated display and external monitor when in Dedicated GPU mode (boot screen only appears on external display in this mode). I have updated my BIOS, my integrated and dedicated graphics drivers, and did a fresh install of windows through Razer’s support tools in advanced startup. This is a problem for me as I want to be able to use my integrated graphics for things like BIOS and just in general. I have a RZ09-0409C (Razer Blade 15 Advanced Model 2021) and I'm not sure when this problem started but if I had to guess maybe within the last six months as this is when my boot screen disappeared (if I'm

I have a swollen battery pack.  Looking to purchase a replacement.  Can someone assist? Also for troubleshooting, if laptop is plugged into the power adapter with battery removed, should the laptop turn on?  It currently does not.  Thanks!

I HAVE ALREADY DONE ALL POSSIBLE METHODS, AND IT ONLY TURNS ON THE LIGHTS AND ONLY THE MULTIMEDIA KEYS WORK, I HAVE ALREADY REINSTALLED THE DRIVERS, CHANGED THE SOFTWARE AND NOTHING, I HAVE ALREADY DONE EVERYTHING WITHIN MY REACH, COULD SOMEONE HELP ME? 

I bought the Razer BlackShark V2 Pro as a display. There's no cosmetic or material issues with the headset, just a slightly damaged box. I plugged it into my computer, and it produces sound without issue. However, despite its excellent microphone being praised, the headset's microphone is incredibly muffled. Also, when I access Synapse, I can only adjust the volume. I also can't adjust the EQ. Can you help me resolve this? Is there a problem with my headset?

Eu comprei um razer blackshark v2 x e quando vou realizar o registro consta como registrado, alguém consegue me ajudar?

Hi Razer team,I’ve purchased a Barracuda X for a friend. However the Taiwan Customs is asking for two specs since the device is wireless.Do you know the exact operating frequency and output power of the device?

Hello Razer Support, I received a Razer Viper V2 Pro mouse for free through TEMU on April 3rd. It worked perfectly until today. After playing a game with my controller, I tried to use the mouse again, but it no longer turned on. There are no lights, no response over USB-C cable, and it doesn't connect wirelessly either. It seems completely unresponsive. I’ve tried: - Charging it for over an hour - Using different USB-C cables and USB ports (direct to motherboard) - Holding the DPI/power button for over 10 seconds - Connecting to another PC Unfortunately, nothing helps — the mouse remains completely dead. I still have the original box and the serial number. However, I’m not sure how to properly contact Razer for a warranty request in this case. Could you please advise how I can get support or a warranty replacement? Thank you in advance!

I have no access to two -stage verification. There is an e-mail, but my verification code has been deleted. I have no registered backup code. Can you help. Thanks 

ı need a solve

He perdido mi dongle del razer atheris hay alguna manera de conseguir el reemplazo estoy en Colombia gracias

When my Deathadder are connected wirelessly, she drops out every 3/4 of a second.when she is connected by wire, she connects and disconnects every 2 seconds.I don't even have time to use it.

hello I also need a new code to activate the headphones  

where can i buy a mic replacement for my razer kraken v3 pro i lost it and i cant find a replacement for it

Hello, I am a user of Razer Gold, and I recently purchased a voucher with  all the following voucher codes:5261605242522532188779503386058910002611313027128201643398099769358015 I have not used these vouchers myself, but when I tried to redeem it, I received an error message stating:“The PIN has already been redeemed.” I suspect that someone else may have seen the voucher code by mistake, even though they did not have the PIN (if there was one). However, it seems they were still able to use the code. I kindly request that you check the status and usage history of this voucher and investigate whether it was redeemed by an unauthorized person. I can provide proof of purchase and a screenshot showing the error message. I would appreciate your assistance in recovering the balance or offering any possible compensation. Thank you for your support, and I look forward to your response. Best regards,Nawaf

 I would appreciate it if you could help disable the 2-step authentication or offer an alternative way to verify my identity so I can regain access to my account. 

My Razer Viper V2 Pro is no longer recognized via the wireless USB dongle or the USB-C cable. The issue occurred yesterday while I was using the mouse and charging it at the same time. Since then, it hasn’t been detected by any device, and it shows no signs of charging or power.I have already tried the following steps without success: Reinstalled Razer Synapse Tested a different cable and USB port Tried the mouse on another PC

When I first bought this thing I thought I got ripped off with an offed version of the mouse, which might very well be the case here LOL.So, I started off like with any razer product, my thing wouldn’t work and it wasn’t detected on Synapse, I’ve already owned a few keyboards before so I was familiar with the issue, but this mice just wouldn’t let me be.I deep-dived a little into the tutorials and there was a constant amongst them, they all just seemed to have a different device. Whether it was on the Control Panel’s Devices tab, or when checking the drivers in the Device Manager, they were all at least labeled “Razer DeathAdder Essential” or had any trace of Razer in their components.My device’s not like that, it’s not named “Razer DeathAdder Essential”, rather -> “USB Gaming Mouse” with no image preview of the model.It has a driver, but it’s the same as any other driver labeled “HID-Compliant Mice”, and although there was a mini thread shortly discussing this same issue, the reply

I bought the razor v2.I registered the product. No Code.No scratch card. 

hey guys, title reallyI’ve noticed in some games my soundbar crackles a lot. specifically helldivers 2 and wayfinder. also I’ve noticed this happens when using telegram and viewing pictures and videosdoes anyone know of this issue? any fixes?

Hi! need help to retrieve my backup code coz my phone number not active anymore plss...help me so i can purchase game wallet code… 

Trying to create a new account and it keeps saying I am failing the Captcha (invalid captcha). (Cat Captcha). It will let me proceed through the Captcha (give me the green check mark), but when I click “accept and continue” it says “invalid captcha” in a small red window.  there is no way I failed that captcha that many times (it’s also a terrible pattern as many things look close to cats, if it’s being super strict or something) but having done it about 5 times, there is no way I failed it.  Is there a way to create an account any other way? Thanks in advance!

My Gigantus V2 arrived today and it is 2-3cm to wide for my desk. Instead of returning, would it be alright to cut it to size because I really like the mat and would much prefer to keep it.