Razer Support

When I plug my Razer base station V2 chroma into my computer it doesn’t turn on or even show it has connected in any way. No connection noise plays or anything. I have been facing this issue for a while now and am very annoyed.

Anything can help with this problem?… Razer Blade 14 2017 model….

Was wondering what size thread is has so I can get a boom arm.

Dear Razer Support Team,I hope this message finds you well. I am reaching out to inquire about the possibility of accessing technical documentation or an API for your analog optical keyboards, such as the Razer Huntsman V2 Analog.Specifically, I am interested in understanding how to programmatically read the analog input data (e.g., key press strength) for custom applications using Python or similar programming languages. This functionality has immense potential for developers and hobbyists seeking to explore innovative use cases beyond standard gaming or productivity scenarios.Could you kindly let me know if such documentation or API access is available? If not, is there a possibility that Razer might consider making this information available to the developer community in the future?Thank you for your time and consideration. I look forward to your response.Best regards,Oleg

Greetings, I recently purchased the Razer Huntsman V2 Analog Keyboard and I am hoping to make use of its analog controls in Minecraft version 1.0. However, I have discovered that the limitations of the game itself prevents me from achieving this goal by making use of only the settings in Synapse. I am therefore interested in modding Minecraft to incorporate these capabilities and I was wondering if there is a way to obtain the linear key press data, as displayed in Synapse. If I had access to these values I believe the implementation would be quite simplistic. I would initially be starting with Minecraft modding through Java, but would hope to expand this to other games that I play in the future. I have tried searching online and can't seem to find anything on this subject other than an implementation for Cyberpunk. Does a connection to the "raw" inputs exist and how would I go about obtaining it in a programming language? Thank you for your time and responses.

my gold razer payment successful but it got pending after 12 hour

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

I keep seeing questions about the BIOS for this model, was there a BIOS update and we never got the notification for it? My current BIOS is a version from 2021 assuming this is the BIOS that came with the PC. I’ve also noticed that there is no BIOS update for this model listed on the razer website. 

Hello, I would like to restore two-step authentication, but I accidentally deleted the Google Authenticator and I lost confirmation access, but I can log into my account without problems, but I can’t confirm purchases, I just don’t understand what to do anymore, please help. phone number is not linked, only email 

Hello, literally, I have been wanting to pay for two hours, but the two-step verification does not respond to the code. I tried the Google app, but the code does not appear. I just want the barcode to put it in the authenticator app, but everything I do appears like this with a lock on it and I cannot do anything literally. I want you to close it for me and send it to me again. I have really wasted my time trying for two hours. Please help me.

I got the barracuda a few days ago for my birthday and I’m having issues, I tried to connect to my ps5 through the dongle and ever since then it turns off the second it turns on and is unusable from both features and I already switched the setting from dongle back to Bluetooth and it still won’t work

Just purchased a Basilsk v3 pro 35k and charging dock.  Installed synapse 4 using admin and while the device name appears in a box, there is a spinning green wheel that never stops. It clearly can see the device to be able to name them, clicking on the decice a loading tab appears with the words detectic device. i have rebooted, uninstalled, turned off anti virus reinstalled with admin, opened app with admin im running out of ideas if anyone has advice before i send it back to amaon for a refund.

Hi, not exactly sure the exact moment this occurred but it seems to have happened after the recent windows update. I can fix it if the mouse isn’t on the other monitor (which doesn’t exist I just have my laptop) by changing the display to only show on 1, even though my laptop screen shows as 2. The only thing plugged in is my laptop charger. So I’m not sure if it’s the charger but it’s brand new the laptop and charger as of this year 2024. Does anyone have any fixes or think it’s the charger that’s broke? 

So, I have recently got this machine secondhand, seller claimed it had some thermal throttling issues. It appears when it’s plugged in the CPU just goes pedal to the metal - it turboes non stop for no apparent reason. Clock's at around 4.6 GHz on all cores, the temps sit around 100C mark. No resourceful tasks running, CPU usage well below 10% - and it goes full tilt just like that.What I tried: The laptop was thoroughly cleaned, repasted, repadded and reset - no changes in behavior, except for slight leeway prior to temps ineviatably hitting 100C. Windows was reinstalled (clean install, no Razor utilities, all drivers etc installed via Windows Update) - still the same. BIOS was reset - no changes. BIOS was updated to the latest version - nothing. I would try to downgrade, but older BIOSes are not readily available on Razor's website. Tried charging via USB-C - same. Changed max CPU power from 100% to 99% in the advanced

This issue has not been resolved and im suprised razer has done nothing to fix the issue with the keybord double typing and some keys not typing at all. Me and several other purchasers of this product are all having the same exact issue we all followed the steps and it is not resolved. I updated firmware,cleaned with 99% alcohol like practically soaked it , and i even downloaded the new version of razer synapse nothing helps and its not a coincidence that its the same keybord having the same issue. I had to go out and buy a whole other keybored that isnt even razer saddly i am one of the people that decked out everything in razer from my mouse,desk, chair i loved the customizable stuff, but now i think im going to switch off of it. I am making this post to people who tried all the steps and nothing worked just give up bro they arent gonna help us fix it becuase they sold us a faulty product that wasnt cheap :(

Hi All, Fresh out the box, was not turning on, plugged in to computer with microUSB from box, flashing green light. Plug in wireless dongle, prompts synapse to open and update, no other Razer products used before. After all the updates, default speaker is set to Blackshark, LED is solid blue, no sound. There is a tone for turning off and on, and when connected through AUX cable, full sound & range is there. Look through forums for solution, find RIOT vanguard could be dancing with synapse and getting in the way, uninstall(with pleasure), restart, still no sound.Can see “RAZAR BlackShark V2 Pro” in device manager when plugging in. Go to run “RazerBlackSharkV2Pro(2023)_0555_FirmwareUpdater_v2.6.11.0_r1” as administrator, and update software will not advance from asking to connect dongle(1).Meanwhile headset will not enter pairing after holding for 10 seconds, have held for longer as well. This should be a pairing issue, but I’m struggling to see how to

Headset was working fine, then when I turned my PC on it stopped showing up in my sound settings. I tried everything from windows updates, installing synapse etc. I even tried to use the firmware updater for the headset+dongle, however I can not proceed with this as the update option is greyed out.It looks to me like the receiver is brickedunless I am missing something. Please help. Thanks!

I just bought a Razer BlackShark V2 X, and I tried to register it to my Razer ID, but it is already registered, but when I input my serial number through the support for surround sound, it says please register the device first. I am confused now.

Hello! I will make this concise.I have a severe problem with my huntsman keyboard for over three years now, i’ve shelved this device with no hopes of ever restoring it back. Recently, i’ve tried to diagnose the problems again which are unresponsiveness, delay in the keys, repeating keys and the keyboard usually works in the first hour after plugging it in after a long time but it seemingly goes back to its bricked state. I am on the latest firmware though I vaguely remember Razer Synapse potentially causing this problem when I upgraded the keyboards firmware.  I did mostly everything available online like resetting the keyboard, reinstalling synapse and changing devices. I haven’t tried downgrading the software. Any help is appreciated. 

i lost my old phone and i no longer have access to my old phone number and i cannot verify my account when trying to purchase. i got a new phone number now but how do i change my old number to my new one?

How can I request my THX spatial sound code?

The setting i’m talking about is in mmsys.cpl and then “Configure” on my HeadphonesI've tried reinstalling synapse 4 different times, i tried different usb ports, tried updating drivers and tinkering in the sound settings and nothing. Tough when i connected my headphones to a different pc the 7.1 surround sound option appeared.This has made my 7.1 spatial audio not work at all. Pls help

Can someone from support please help me in changing my mobile number? I did not set up a backup code and cannot receive SMS on my old mobile number.

Hey there are a bazillion post here about this issue why haven't you resolved this tried on multiple PCs deleted whole razer folders no solution do I need to return this a n buy a different product? What is the solution?