Razer Support

I got up to take a bathroom break and my keyboard will not type anymore after i came back. the LEDs still work and even respond to changes in synpase if i change chroma settings. However i can’t use any of the switches. Only the volumn know and other hardware buttons work.  I reinstalled drivers, synapse software, factory reset keyboard etc. but i still cannot get it to type. I also tried a second computer to see if it was software related but it is not. My old keyboard works fine after i plugged it in. Keyboard is less than 3 months old. Not sure what happened

I mistakenly scratched off some number  on my Razer gift card , I tried chatting with someone on the chat support and after getting the necessary information required I got disconnected and few hours later I received an email that they’ll be getting back to wait within 5-7 days excluding weekend or public holidays, this outta be a joke cos it’s no more necessary by then  I don’t know why they’ll ask for details and do nothing about it it immediately , can anyone help me sort this out right away?

After charging with cable the mouse is only usable wired. When I try connecting wirelessly it is not connecting to the dongle nor is the dongle visible on any razer apps (or device manager).

Please help me, , my keyboard just went unresponsive out of nowhere, it dosent type, the volume button and skip, pause, etc buttons work, but not any actual key, whenever I plug it, it just stays green even tho it has always had a scenario with rainbow on it. As soon as I enter synapse it seems to go back to normal, but it still doesn’t type. I’ve tried the reset from Demo but didn’t do anything, razer doesn’t have a guide for this keyboard apparently, I’ve tried uninstalling the drivers from device managers but it stays the same. Also updated firmware but there is no update, says I already have it. just downloaded synapse 4 and it still dosent work

Hi, I just bought a Razer Huntsman V3 Pro TKL White Edition keyboard and after a few days of use out of the blue no keys work. I’ve seen many people complaining about demo mode being active with no reason, tried to do the procedure with ESC+CAPS+SPACE and then replug the usb cable but no luck.The only thing  working is the volume wheel and the XBOX Game Bar ButtonDoes anyone have a clue?Best Regards

my phone number was deactivated  and now I use a different phone number I still have gmail and I added a razer gold to my account but I can't use it to purchase and I just want my old number to be changed or deleted, I don't have access to 2-step verification.

Hi, my name is Eishirouuu. For some time , I have a problem with my Barracuda X (2021) Microphone. My friends on Discord told me that they hear me very quiet. I tried to raise my mic volume in Windows but was already on 100%, checked Windows Microphone privacy, everything is okey there. I don't know what else I can do... Note: I am using a laptop. I can't update my Filmwere cuz my laptop doesn't have a USB-C charging point ( And the app doesn't let me update it). Here is a example how I sound like: ( The one loud is my friend) Note 2 : I filmed with Nvidia Experience on 100% Mic Volume and 50% Boost.

So in August of last year I bought a Razer Blade 15 (i9-12900h, 3070ti, qhd 244hz) mostly for Engineering School & some gaming. I heard that Razer is pretty unreliable so I thought it would be a good idea to buy the extended warranty. Boy was I wrong.In the past 16 or so months since I've had this thing I've had countless issues.- My battery has degraded from 80000 to less than 60000 which is wild because I've basically have never charged over 80% (Razer Synapse feature).-Fans make a loud noise as if they were occasionally hitting something (no its not a normal fan noise & yes I've cleaned it out multiple times.)- Countless driver issues-Overheating issues like crazy. GPU clocks itself down to 500mhz under load which is wild.Once I realized my battery is shit while trying to study my final exams (I'd barely get an hour and a half on a full charge), I contacted Razer. They assured me that they would send out a new battery and try to s

Hi! In latest Synapse 4 I don’t have spatial calibration tool for my Barracuda Pro. Why and how to fix?  

I would like to create a macro that triggers a key press and then does a keymap change.Is this possible ?

Hello, I would like to get some information about what is advertised with the Razer Edge WiFi. It is said to be compatible with Wi-Fi 6e, but I cannot achieve to connect to any of my 6GHz router...  Is there something that is needed? I know for sure that my 6GHz access point are working correctly. 

When I unmute my mic it starts making a buzzing noise and doesn't seem to stop. Also, the noise compression doesnt work for the mic and everything in my background can be heard. How do I fix this?

I was cleaning all my keyboard and took off all the cables u will see the pictures in the photos after that when i added back its aint working and i think the end of the cable scratched. Maybe u know where can i get this specific cable?

i broke my ffc cable razer huntsman mini analog what ever version but not v3 i want a specific info of ffc cable that can replacble  

In the razer cortex app, in-game section when I setup the custom display to show “system time” it’s at 21 hours and doesn’t reset. I tried restarting pc, powering off, even turning it off from the PSU. Nothing. Timer just keeps going up. Any ideas? Will it just keep going up forever? That can’t be right. Thank you.

Hello, my electra v2 is not recognized as a device by my laptop. I looked around and the only possible solution to this problem seems to be to receive some sort of driver updating folder (cannot use the regular firmware update bc the device isnt recognized) from the support team. I don’t know the serial number since I got this headset ages ago and didnt pursue this problem when it first appeared cause I was like 13 at the time.  Any help is appreciated! Best regards  

How are the world of warcraft  mounts from the promotion received?  

I already have my black shark v2 x with the 7.1 sound and everything. The only problem is that the microphone doesn't work and it sounds terrible. I ask that technical support contact me for a quick solution.

 i just bought my Blackshark v2 then when i try to register it, it says that the product is already registered “This product is already registered. If you did not register it, please contact Razer Support" Can anyone please help me? 

I’ve been looking for my usb dongle and I can’t find it anywhere I also can’t use the headset with out it because it echos in my PlayStation part can I please get a replacement dongle  I only had the headset for 2-3 weeks

Hi, I don’t have access to my old phone number now since i moved to other country. is there a way I can change or reset my old phone number registered to my account? 

Need help I cannot receive an OTP to my registered phone number even if my phone is active, I just want to change my phone number

Hi, as other Razer Mamba devices, my RZ01-01360100 constantly connects/disconnects. I am using it with the cable, not wireless. Other devices seem to have firmware updates to solve this, but for this model I am unable to find a firmware update on the website. Any ideas? Thx  

I can’t get these speakers to power on after a move from the EU to the USA. The speakers are listed as dual voltage, and neither 110v or 220v through a transformer will allow me to turn them on. I’ve tried holding the power button with the speakers unplugged, to get them to turn on which has worked in the past, but this time it will not work. No visible damage from the move, and they were moved in the original box. Any other ideas I can try?