Razer Support

portuguêsEu tenho um mouse a 1 ano da marca razer que comprei, que vinha junto de um mousepad gigantus v2, o mouse é o razer viper rz01-0255, e nos últimos tempos, semanas ele tem desconectado sozinho e logo após desconectar ele conectava novamente, tentei também atuaizar o firmware, porém apareceu que ja estava tudo atualizado como nos confomes, tentei desinstslar o app razer synapse 4, reinstalar, trocar de porta, tentei também desabilitar a opção de desligar para economizar bateria e também testei em outro notebook, e mesmo assim o problema persistiu, alguém teve o mesmo problema e conseguiu resolver? InglêsI've had a razer mouse for 1 year that I bought, which came with a gigantus v2 mousepad, the mouse is the razer viper rz01-0255, and in recent times, weeks it has disconnected on its own and right after disconnecting it connected again, I also tried to update the firmware, but it appeared that everything was already up to date as in the compliant, I tried uninstalling the razer s

I have a razer viper rz01-0255, a week ago I was playing my games when my mice just disconnected and reconnected, i thought was just a bug and ignored, but every time now my mouse disconnect and reconnect again, I tried to do some things like update firmware, disable turn off USB to save power, uninstall razer synapse, uninstall mice drivers, but still with this problem, Is anyone else having the same problem? 

I need the download of the tartarus pro  dirver.device manager is seeing my second tartarus pro device as HID Keyboard Device, and not as a tartarus pro.I have no idea why the diver isnt up for download on the site. and this is just to test and try and figure out my main issue, of synapse 3 not allowing me to assign macros to keys. I tried using the tech support chat, and their attempts made the issue worse.then i made a video of the issue, and the escalated tech support doesnt even watch it to see the issue first hand. https://youtu.be/WeUb5R-t8tM

portuguêsEu tenho um mouse a 1 ano da marca razer que comprei, que vinha junto de um mousepad gigantus v2, o mouse é o razer viper rz01-0255, e nos últimos tempos, semanas ele tem desconectado sozinho e logo após desconectar ele conectava novamente, tentei desinstslar o app razer synapse 4, reinstalar, trocar de porta, tentei também desabilitar a opção de desligar para economizar bateria e também testei em outro notebook, e mesmo assim o problema persistiu, alguém teve o mesmo problema e conseguiu resolver? InglêsI've had a razer mouse for 1 year that I bought, which came with a gigantus v2 mousepad, the mouse is the razer viper rz01-0255, and in recent times, weeks it has disconnected on its own and right after disconnecting it connected again, I tried uninstalling the razer synapse 4 app, reinstalling, changing ports, I also tried disabling the option to turn off to save battery and I also tested it on another notebook, and even then the problem persisted, has anyone had the same pro

Hello Razr Support! My Razr Iskur chair appears to have failed, I was wondering if it’s possible to buy replacement parts? (if available) I have done my homework with the diagram from the seat set up and it appears I need a seat base due to broken welds. The parts on the diagram are parts H and J. I really like this chair and would like to keep it as it functions very well I’m aware it is 4 years old but other than the base still in great shape.  Thank You 

Hi,I just realised my account has an extremely old email address that I cannot access and I can’t work how to update it any other way. Any help would be greatly appreciated. Thanks.Ziff

Merhaba geçtiğimiz günlerde razer blackshark v2 x modelini satın aldım ancak 7.1 özelliğini açmak istediğimde 7.1 özelliğini etkinleştirmek için kullanmamız gereken uyguluyamadaki giriş koduna ulaşamıyorum seri numaramı siteye girdim ancak verdiği giriş kodu yine eksikti  rica etsem mailime iletebilir misiniz kodu

How do I get a replacement dongle for my Wolverine v2 PRO controller?

I have a new Razer Blade 16” (2024) with RTX 4090 and 64 Gb RAM.  I am having three problems with the touchpad I’m wondering if anyone else is experiencing or has solutions for?  Support requests only allow you to check box specific issues and this didn’t fall into any of their categories for this particular laptop. I’m aware I could just turn off the touchpad and use a mouse, but that isn’t always ideal. The touchpad frequently perceives my two finger scroll as 3 fingers and throws me into multitasking. I have turned the sensitivity both down and up to no effect. and double checked all settings. it’s intermittent when this happens, but frequent enough to throw off working.  I don’t know if it’s palm rejection issues or other, but frequently when typing the start menu is clicked, when I didn’t touch anything. So I have  to click out of it to get back to typing.  I cannot wear apple watch while using laptop. The touchpad seems to be sensitive to it and the pointer bounces around. Turnin

Hello. My rabbit sadly chewed my headset cable. Is there any way to repair it or does warrenty can do anything? 

Every time I try to get I code I get this message  

Hi, I have a set of Razer Kunai Chroma fans in my case connected to a Razer RGB Controller working with Synapse 4. However when I start my PC during the boot up the fan lights work fine but once Synapse 4 starts they all go dark. To get them working again I can go into Synapse 4’s Chroma Addressable RBG Controller tab, Lighting Section and toggle off and on Global Brightness and they will then all come on and work fine. Any Ideas?

We ensured the battery is installed correctly. The controller is seated all the way in the dock. I let it charge for 24 hours.  About 3 days ago it stopped charging and the light stays orange.  Never had issues with it before. 

  I am very unhappy with the online service since there is the fact that I placed an order in which I paid the most expensive shipping fee to have a faster and more prioritized shipment that was supposed that the shipment would be two to three working days but it is not at all like that, my order is a new item that recently went on sale so I made the preorder and so I had to wait a fortnight for the item to go on sale which I understood and waited but when the day comes In which I would start the shipping process, I get an email telling me that I would have to wait a fortnight longer to start the shipping process, so I have spent several days communicating with them to solve the problem, but far from scheduling a new date close to the original, they kept it with the change of date they scheduled for them, even knowing that I will pay to have my order as soon as possible. 

Hello guys!A few days ago, I purchased the 2022 version of the Barracuda X headset. I registered the headphones on Razer's website and received the activation code for the 7.1 software. It works perfectly; however, the software does not include an equalizer. After doing some research, I found out that the Razer Audio app for iPhone offers more customization options for the headset. I downloaded the app, but it doesn’t detect the headphones. The headset works flawlessly with my phone via Bluetooth. I tried disconnecting, forgetting, and reconnecting the device, but nothing seems to work.Any suggestion?

I recently purchased a Razer BlackWidow V3 Tenkeyless through Amazon India. I was aiming for Yellow switches but accidentally ended up ordering the Green switch version in a hurry during the Prime Day sale.The keyboard is completely unused, sealed in its box. Unfortunately, Amazon India isn’t allowing a return or exchange since it falls under a service center replacement policy.I wanted to check if there’s any official support channel, service center, or distributor route where Razer India could help with an exchange or switch variant replacement.Any advice would be appreciated. Thanks in advance!

i had my fans set to silent for 20 minutes and next thing i hear this ungodly loud noise from my left fan. what do i do?

My Razer Pro Type Ultra has been double typing some letters, ,sometimes it has a delay in backspace and space.I have tried the fixes uploaded which is updating my Razer Synapse Software and it did not solve any of the isssues.sI have also tried uninstalling the Ssynnapse and doing a clean installation of the program but to no avail.

Hi, anyone know why i can’t change LED settings on Deathadder V4 ? (Synapse 4)Whatever i do, i had this setting and configuration by default : LED 1 : ConnexionLED 2 : ChargeLED 3 : Polling rateWhen i change it, and clic on refresh top left, it goes back to original settings.Even if i do nothing, it doesnt save, whatever the profil i use. I tried everything :Different and stock profilFirmware updateSoftware uninstall (with revo) reinstall (3 times)Reset all software settingsReset all mouse settings by defaultDifferent USB port.2 Different PC, same problem I don’t know why it always come back to default. At leat, it don’t even chance before i refresh the page.For exemple, if i set LED 1, LED 2, LED 3 to polling rate (Orange color for exemple with 4K) i still had the same color, i don’t have 1 2 3 as orange color. So yeah, it don’t even change. Any solution ?

I'm having issues with key registration, starting with the "D" key — it stopped registering presses intermittently, and shortly after that, the entire keyboard stopped responding. None of the keys register anymore.This started recently, and the keyboard was working perfectly until then. I've already updated to the latest firmware, tried safe mode, and confirmed it's not in store demo mode.Model: RZ03-0470Serial:  Estou enfrentando problemas com o reconhecimento das teclas. Tudo começou com a tecla "D", que parou de funcionar de forma intermitente, e logo depois o teclado inteiro deixou de responder. Nenhuma tecla mais funciona.O problema começou recentemente — até então o teclado funcionava perfeitamente. Já atualizei para o firmware mais recente, testei no modo de segurança e confirmei que não está no modo de demonstração de loja.Modelo: RZ03-0470Número de série: 

Hello,this is my item serial :I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does light up and vibrate. - It doesn’t connect to my Xbox Series X via USB-C or via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back), used the original Xbox cable and other cables.- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing

My headset is connected to my laptop. I can receive and transmit sound. However, when I connect it to my phone via Bluetooth, there is no sound. I can answer calls with the button on the headset, but there is no sound. I couldn't connect it to my laptop via Bluetooth either.

我在買了這滑鼠墊兩週內的使用過程發現滑鼠墊發白的問題

I just bought a razer huntsman mini used.Up on pluging the keyboard in to a laptop LED don't turn on or any keystrokes are not being recognised The computer recognises the keyboard and the razer app also does but keys are not working or LED's I tried resetting it (esc+space+tab) not working I tried updating the firmware, it said: You have the latest firmware and no update required. Still doesn't seem to help I tried all the usb ports too I took the whole keyboard apart but I didn't see any signs of water damage or ribbon cable/power cable not seated correctly. I'll put some vids/pics of the problem I really hope someone could help!