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42613 Threads
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brebenInsider Mini
asked in Razer Support
charging dock not charging my viper ultimate

I just got a viper ultimate and I just tried to charge it using the charging dock but the light isint coming on and the mouse isint charging. If anyone can help that would be amazing 

1
Razer.Aero
10 months ago
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rknt99Insider Mini
asked in Razer Support
Is my Razer Hammerhead v2 pro fake? or real?

Hi, I need help verifying the authenticity of my razer productSo i bought this Razer hammerhead v2 pro online for 600 pesos in my place,( around 12 dollars tops in the US) I don’t remember what store it was, but to my relief the product was able to register using product’s  SNthe problem is i’ve seen and heard people saying that counterfeits can be made and passed through product registration(Also the box has chinese characters)A reply would be much appreciated 

1
Razer.Aero
10 months ago
gemelos7
gemelos7Insider Mini
posted in Razer Support
razer blackwidow v3 pro

mi teclado ES NUEVO  VOY 2 SEMANAS  QUE LO COMPRE SOLO CARGA HASTA 98% Y NO LLEGA HASTA 100 LO DEJE 2 DIAS SIN USAR Y APARECIO EN 91% Y NO LO HABIA TOCADO PARA NADA Y ME DEJO DECEPCIONADO ALGUIEN LO PASA ESO 

1
Razer.Aero
10 months ago
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RotzoInsider Mini
asked in Razer Support
Razerblade 15 advanced screen flickers, then shows vertical stripes

Hi there, When I turn on my rb15 laptop the screen flickers a lot and after some time it only shows vertical stripes in different colours.In most cases the stripes show up after a few seconds, sometimes even right away (or the screen just stays black). In rare cases the flickering and stripes don’t show up at all and the laptop is usable, but only if I’m really lucky.I would be very thankful for any help :-)

0
R
10 months ago
gemelos7
gemelos7Insider Mini
asked in Razer Support
razer blackwidow v3 pro SE BAJA SOLO LA BATERIA

CUANTO LO CARGO SOLO LLEGA A 98% Y NO LLEGA A 100LO DEJE 2 DIAS SIN USAR Y APARECIO EN 91% Y NO LO HABIA TOCADO PARA NADA Y ME DEJO DECEPCIONADO ALGUIEN LO PASA ESO 

1
gemelos7
10 months ago
VividCeruleanfastheat955
VividCeruleanfastheat955Insider Mini
asked in Razer Support
CANT CHANGE DIGITAL VIBRANCE

I could change and modify digital vibrance before now im stuck on high vibrance and not able to change even tried uninstalling reinstalling  now it shoes its not availablel for your graphics card but i was able to change it day ago for months now its stuck i cant reset my display now even restarting or reintalling wont work i want to go back to before please help

10
A
10 months ago
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CelticBikr74Insider Mini
asked in Razer Support
Replacement armrest bolts

I recently picked up a ISKUR chair RZ38-0277 from an estate sale, the previous owner took off the armrests and lost the bolts. Is there a way to order new bolts? Or what size can I look for? Thanks in advance.

0
C
10 months ago
quickfutureLiverDogs725
quickfutureLiverDogs725Insider Mini
asked in Razer Support
Razer 15 Advance Screen Black screens after windwos boot

I have a Razer Blade Adavace 15 RZ09-0409, I use a external monitort and right after windws boots and I start running apps, the latopop screen goes off, windows won’t detect that I have 2 monitors, the drivers are up to date, I go to Nvidia panel and it won’t let me use the Nvidia GPU, any thoughts?

1
Razer.Zionzedd
10 months ago
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camden.crumlyInsider Mini
asked in Razer Support
Razer Turret mouse/keyboard unable to change lighting

I am unable to change the color or lighting effect on the turret mouse or keyboard. I have uninstalled and re-installed synapse (several times), updated the firmware for the dongle, the keyboard, and the mouse. Made sure synapse was up to date, ran a system file checker via command terminal (because why not?). Tried wireless mode, and wired mode, NOTHING works. Sometimes the mouse and keyboard cycle through their default rainbow setting, sometimes they’re a solid color, sometimes they wont turn on at all. All keys seem to be working on both, heck I can even adjust the brightness on the LEDs, just can’t adjust them in any other way. Synapse does detect both the mouse and keyboard and allows me to change key bindings and everything else, just no lights. Very annoying when I actually want/need a backlight keyboard in a dark room. Any insight would be greatly appreciated as I am at wits end with this. 

6
C
10 months ago
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notpleased
posted in Razer Support
BlackWidow V3 Pro problem + Basilisk Ultimate problem

Hi all. So within the last 12 months i bought the aboved named items, brand new. I honestly wish i hadn't . Even writing this message my keyboard keeps spamming characters twice, mainly the space bar button . Its really frustrating. And the another hugely annoying thing is the fact that my mouse has today started to just become non responsive when it feels like it. I was playing COD and it kept ruining my game. Sometimes it responds within 3 seconds, other times take more than 30 seconds. I have used Synapse and updated firmware etc. And i am even running both via their usb cables, incase it was a wireless signal issue, as these 2 items can both run wirelessly. Also, the fact that the software is buggy, like the way it says it will load at Windows startup but it doesn't; oh and the fact the 2 items cannot even remember my RGB settings, unless the software is running. I just generally don't feel happy with the quality of these items considering how much they cost me.

9
directRossoCorsabook293
10 months ago
datafastGamboge985
datafastGamboge985Insider Mini
posted in Razer Support
Código de Activación

 Buenas hace unos momentos, compre unos auriculares razer y no me llego el código de sonido envolvente 7.1. Quisiera que los soportes puedan solucionar mi problema y disfrutar de mis razer nuevos, gracias.

1
Razer.Aero
10 months ago
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Giannhs333Insider Mini
posted in Razer Support
code

I never got a code today I got the kraken headphones and there is no activation code

1
Razer.Aero
10 months ago
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zhordyn14Insider Mini
asked in Razer Support
lost old mobile number

 I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me? i already top up on my account but i cant make purchase because i do not have longer access on my old mobile number . please help 

1
Razer.Aero
10 months ago
S
SupremeSamInsider Mini
asked in Razer Support
Need help with my 7.1 Surround Sound Activation Code

Hey! i recently bought a RAZER BLACKSHARK V2 X, and a leaflet in the packaging said that it includes “Razer 7.1 Surround Sound App”, i have the card, but i am not really getting how to activate it on my laptop..?

1
Razer.Aero
10 months ago
GamerGoneGaming
GamerGoneGamingInsider Mini
asked in Razer Support
how to change cell number

old cell phone number need to update to my new number 

1
Razer.Aero
10 months ago
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KayblumeInsider Mini
asked in Razer Support
Problem with REGISTER A PRODUCT.

Make sure you don't get numbers and letters mixed upFor example: '0', 'O' or 'I'. 'l'

1
Razer.Aero
10 months ago
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videonikInsider Mini
asked in Razer Support
Problems with Basilisk v3 pro!

There is a problem with the game mouse, through the wire is no connection, bluetooth detects the mouse but also does not work, the mouse is constantly blinking, but the cursor stands still and does not respond to the movement.Reinstalled and reloaded the software, did not help, wanted to restart the mouse by pressing the buttons, does not respond. Please help, what to do in this situation?

0
V
10 months ago
leetdomeRedOrange158
leetdomeRedOrange158Insider Mini
asked in Razer Support
raiju ultimate X issue

The X in my raiju ultimate suddenly stopped working and when i change the X to any other button it doesn't work either, sometimes it's working by itself and return as usual then the problem appear again. 

3
L
10 months ago
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paradiddle1984Insider Mini
asked in Razer Support
Secondary 2TB NVME SSD for Razer Blade 15 Advanced Model (Mid 2021) RZ09-0409

Hi all,I’m looking for a 2TB secondary drive for my laptop - I’m a bit out of the loop with current terminology so Just wanted to check what I’m going to need, please? I’m not sure what is/isn’t going to work with my computer. I just want to be able to have my games installed as I have a few. My current SSD is 500gb so I could do with the extra room.Thanks in advance.P. 

0
P
10 months ago
poyjasper
poyjasperInsider Mini
asked in Razer Support
razer huntsman elite not working

My keyboard is not working after i try this method https://www.youtube.com/watch?v=SkmYiAB3BlEI tried that demo because im trying to fix my f11 not working. 

1
poyjasper
10 months ago
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BloomZxInsider Mini
asked in Razer Support
Lighting Not Changing On BlackWidow v3

So my keyboard is stuck on kind of lavender color. Every time I change it in razer synapse 3 and click save it simply does not change, but my razer death adder v2 does change. Something else I would like to note is that razer synapse things that I’ve changed the color in chrome studio yet it simply does not change.

0
B
10 months ago
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urbanSteelBluenetwork362Insider Mini
asked in Razer Support
Barracuda X dongle on windows

I just bought the Barracuda X and the dongle doest work on my pc (the ports are fine) and when i connect using bluetooth the audio quality drops horribly when something uses the microphone. I feel completely disapointed if i dont get an answer from Razer ill be avoiding Razer products from now on and also tell my friends to do so, so they dont waste their money like i did.

0
U
10 months ago
byteCapriventure289
byteCapriventure289Insider Mini
asked in Razer Support
BARRACUDA X 2021 dongle not working

I woke up and no longer saw barracuda in the sound selection, the light on the headset kept flashing, I tried the dongle on other devices but still didn't see barracuda. Is my dongle broken? How can I replace it or is there any way to fix it?

5
U
10 months ago
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retroFlameinteractive472Insider Mini
asked in Razer Support
Will the Razer Pro Type work on Mac

So I have replaced my old school Blackwidow with the latest Pro V4 on my gaming rig and it’s great.  What are the pros and cons to using a Pro Type KB on my iMac? Will all the software used on Windows work on iMac? 

0
R
10 months ago
M
MatiasGambini_Insider Mini
asked in Razer Support
dA V2 Pro button 5 not working

Hi! Last night I was playing CS, and out of nowhere, the game minimized, and the button 5 on my dA V2 Pro stopped working. It hasn't suffered any damage or mistreatment, and this is the first time I've had this kind of issue with a Razer product. Any possible solutions?

0
M
10 months ago

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