Razer Support

Hi guys. Recently got the ballistic v3 pro mouse and wondering how to charge without dock or puck, just USB TYPE C? 

Hi, I’ve had my Blackshark V2 Pro 2023 headset for a few months now and its been great. Recently, it started having static noises whenever slight movements occur in the headset. If I’m walking around and the headset moves slightly on my head, if I touch the mic at all, etc. it will cause loud static noises. I removed the mic foam cover and it apparently made the noise less severe for listeners, but it still occurs. I’ve cleaned the mic with air spray, cleaned the port, verified nothing looks fishy. Updated firmware. Not sure whats going on.  Is there any fix for this or any way I can purchase or receive a replacement mic? I would really prefer not to send the whole headset back on warranty.

i have a razer blackshark v2 pro r6 version, and it was great for a while ever since about 2022 but this morning i disconnect it from the cable and then try to turn it on and it just wouldnt work then i connected it back turned it on i got the turned on beep, then i check razer synapse and it s saying 10% for like 5 hours straight if i disconnect it, it would stop playing audio after 5 mins or so and then not turn back on until i reconnected it and now it just says 0% but is acting the same with disconnecting after 5 mins 

I have a Barracuda x I bought it in the USA unfortunately I lost the card with the code for the 7.1 system how can I get a new code thanks

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I bought my Kraken v4 pro 2 months ago on Amazon (it's not yet sold in Brazil), but since then I've had problems balancing the left side of the headset. It usually turns on with only the right side working, but when I suddenly increase the volume to maximum, it activates the left side, but after a while the left side becomes quieter than the right. To balance it again, I have to keep increasing and decreasing the volume and changing the audio EQ, waiting for it to come back (when it does). I've already uninstalled Synapse, installed it again, and changed all the possible settings, but the problem persists. Please, help!

I got one of your headsets not even a year ago and the headband part snowed in 2 places. I've had to tape them and the headset is now way too loose. I don't think it is right that they have broken from normal use. 

I need to update my phone number on my account please and thank you!

I need to replace my razer blackshark v2 pro dongle - I broke mine.  Serial number and receipt ready on hand!

Hello! I bought a Razer Kraken X Lite headset a year ago and I feel like I'm missing a driver. After some research, I learned about Razer ID. I went to scratch off the code, but when I did, the code became illegible because the scratching damaged the numbers. So, I've never been able to access my Razer ID, but I really want to use the 7.1 Surround Sound feature.

My girlfriend gave me new blackshark v2 x I've been using them since May 15th without 7.1 sound and today I wanted to activate it, but when I enter the data to register my headphones I get an error: this razer product is already registered, please help, I didn't register them, but it gives me an error

I have had to re-install windows (11)  on my Razer Blade Pro 17 (2019 model, RZ09-0287x) due to a failed/botched Windows Insider update.Everything is now more-or-less working, but I am still missing drivers for a ‘Base System Device’, which is:    Intel Corporation - JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018]    PCI\VEN_8086&DEV_15E8&SUBSYS_30001A58&REV_06I have installed all the drivers from the Razer support download page for my razer model, including the Intel chipset drivers, but the driver for this device is still missing. Similar reports for this missing driver for other Razer laptop models seem to indicate that this driver should be available from Razer (and in the intel chipset drivers), but this does not seem to be the case for my Razer laptop. I have also searched the internet and cannot find a driver for this device (just one for a similar card but for a HP laptop).Does anyone know why this driver is not included in the Razer driver downloads, and where I ca

Dear razer, i accidentaly sceatched code for my headphones i just bought can you please give me another one 

Hi,  My son got his razer headset a while back and been taking care of it and loving it but both sides have snapped at the twist parts.. he is devistated that they broke since he have been carefull with them. is there any way to fix them for him? =( 

Hi, just wondering how to go about confirming a store before making an online purchase. The warranty faq page says click on the contact link to confirm, but there’s absolutely no way to just raise a ticket without having already purchased the item. Anyway, my question is im in Australia, but there is a large nz online store https://www.pbtech.com/au selling razer products to Australia. Just wondering if from Australia i get the product shipped internationally, will it still have a valid warranty, and how would the warranty work, would i have to post any problems back to NZ or can i use the local infrastructure? Thanks for any advice.

its not sending it

mon doogle ne marche plus

Hi! I purchased my Razer Blade Pro 17 back in 2020, but that time I did not receive any receipt from Razer directly. What’s the best way to retrieve it for now? I need it urgently! Thank you so much for your help in advance! Tengbo 

Hello! I recently purchased the Razer Blackshark V2 X but I have an issue with the product as it is already registered but not registered with my Razer ID. How can I resolve this issue? Please help me.

I bought a blacksharck v2 x headset, and when I went to activate it, it was already activated 

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset, which includes the 7.1 Surround Sound feature. I successfully registered my product using the serial number and received the activation code via email, which I then activated through Razer Synapse on my current Windows PC.My question is regarding the transferability of this unique 7.1 Surround Sound activation code/license. If I format my current PC, install a new version of Windows, or switch to a different computer, will I be able to reactivate and use the 7.1 Surround Sound feature on the new system?Could you please clarify the process for transferring or reactivating this license under such circumstances? Is the license tied to my Razer ID, or is it linked to a specific hardware configuration?Thank you for your time and assistance.

My boss gave me a Razer Kiyo to record some training videos. I plugged it into two different machines - laptop and 5090 server - on both it shows up - and when started, the ringlight comes on - the camera makes a clicking sound for a second, then the camera disappears from settings, but the light stays on. Approx 15 seconds later - the light goes off and the camera device reappears in settings again.  It was brought to me by hand - not posted or anything.  And I have just tried updating the firmware to 2.32 as suggested elsewhere on this forum - but it made no difference. Is it a write off - of is there something I can do to fix it?

got s/n and everything how do i redeem?

Hi! I have had my Ultimate Nari headset now for some time and the dongle suddenly stopped working completley. I have tried LITERALLY everything here that has been said about the dongle (Recovery + Paring tool, both not recognizing the dongle in the first place) and even tried it on another pc with synapse on it, nothing. The dongle also doesn´t show up in the Taskmanager so I think it is the common problem many people have with this dongle. Is there anything anyone could help me with? I would really appriciate it as i can’t really play anything with sound right now.