Razer Support

I bought Razer barracuda x headphonesreceived a code in the mail, it doesn't pass

Recently bought a Wolverine V3 Pro controller, I have been playing with it in the tournament mode (1000hz polling) I irregularly will get input lag, I am playing a dirt bike racing game with the controller and the throttle will essentially stick open briefly after I have already let off causing me to crash a lot, unplugging and plugging the controller back in seems to correct it for a short time, I think it happens with any function on the controller I just notice it the most on the throttle end, it appears this is happening on one of your keyboards as well looking through the treads, for how expensive your products are hopefully you are well aware of this issue and actively working to correct this with a firmware update, I have found Reddit threads with the same issue on the Wolverine and most are just flat out returning the controller. 

As i received my new newly bought kraken v3 pro hypersense, it worked all fine except for the analog jack which is really terrible.The best way to notice that weird sound output is to compare the music “Guitar, loneliness and blue planet” from kessoku band, on the normal audio from the dongle the sound is normal, but on the analog jack we literally don’t hear the electric guitare which is telling me something might be wrong.As a rythme gamer and a video editor that wanted to have a bit of versatility on the usage of the headset, i just can’t use the kraken v3 pro half the time due to those moment i need to have sound without latency.After all that, i got through the firmware update and now the analog output is straight up not outputting any sound anymore.What should i do?

I had broken my space bar for my razor huntsman mini and I can’t afford a whole keycap set and I can’t find the right space bar with the stabilizers anywhere online if anyone has suggestions please RESPOND 

I have a problem where my Razer Kraken headset mic mutes my external mic (blue yeti X) for no reason. If I turn on the Krakens mic, the Blue Yeti X works, but if I mute the mic nothing works. The mic isn’t taking priority of voice only mute.

Starting about a month ago my razer usb dongle stopped working when I switched the ports from my computer to my labtop and since stopped being recognized/working. I was able to connect it to my labtop by plugging the dongle in the adapter thing and my mouse same time and it connected for approximately 20 minutes; I got up and came back and it was gone again. I have tried uninstalling and reinstalling synapse as well as the mouse. Nothing seems to work and yes I have tried it on numerous devices. Originally i planned to buy another dongle but theyre just permantely out of stock. In the windows properties for the mouse it says device install requested but I tried the firmware updater and said nothing; this is the information line.Device HID\VID_1532&PID_00A5&MI_00\8&2687b4e1&0&0000 requires further installation.I would love to be able to use the features i purchased this mouse for anything is appreciated.

Hi All,I have a Razor Blade 17 Rz09-0405.  For a few months I’ve had the same issue. I start my laptop up and it’s a black screen. Keyboard working, camera working. It face recognition logs in etc.. only way i find to get internal monitor to work is press the power button for circa 20secs (a few seconds after power light flashes white)….and then it restarts with the razor logo and screen working.  What could be the issue? I tried messing with the drivers, rolling back, uninstalling nvidia etc. etc. I assume it must be something else.Any suggestions? 

Hi,My Razer Iskur is leaning forward, and also sometimes it goes down a bit, and I have to readjust it again.I know mine is out of warranty, but is there anything I can do?Regards

I have a problem after the windows update. I plugged in and out my keyboard while changing my setup position. now my keyboard just wont light up at all. It’s treated as an USB where i can right click to eject “razer bootloader” its recognized in device manager as razer bootloader. I tried reinstalling the driver. updating it using the updater from Razer website. i tried reinstalling the razer synapse but none of it actually worked. I even reset my pc to a restore point i had from earlier time where the keyboard was working but it didnt work either. its been 2 weeks for me trying to find a fix for this and im frustrated about my keyboard. I have “Blackwidow X Chroma” keyboard i had for years and its functioning really well til this happened!

Problem: External displays have suddenly stopped working (Displayport over USB-C).I have a Razer Blade 14 (2024) with all the latest drivers installed:BIOS: Razer 1.06 Ryzen 9 8945 HS, Radeon 780M (Adrenalin 24.12.1) NVIDIA RTX 4070 (Studio Driver 566.36) Win 11 (10.0.22631 Build 22631)External displays (both at home and at work) have stopped working randomly the last year, but the frequency has increased lately.Charging and ethernet over USB-C works fine on both the left and right port, it’s just Displayport-over-USB-C that is very flaky.Inspired by this thread… I have tried:Updating Windows Updating Razer Synapse Updating BIOS version Updating BIOS settings “Enable USB charging”: “No” -> “Auto mode” Swi

Is there anyway to get a replacement transceiver for the Blackshark V2 Wireless?  I cannot find anything on the website.

My apostrophe key stopped working around a month after I bought the Razor Blade 15. The key isnt damaged in anyway and ive checked for viruses. Ive seen a few people mentioning that it may be due to custom profile setups but im not currently using one (to my knowledge, may have missed something). Does anyone know if there is anything else I can do?

Yes, unfortunately another problem. After I bought a Mouse Dock pro for my Basilisk mouse (with which there is the problem with not scrolling), I was asked for a firmware update. After I did this, I now have another problem with the Black Widow V4 pro keyboard. At the time when the BIOS login is due on my computer, the keyboard has not yet started, so I have to plug in an old keyboard for this login every time. This is very ugly. I, respectively we urgently need help from Razor Support. I also still have the problem that scrolling is not possible with the Basilisk V3 pro 35k . Can Razor Support please at least give me an intermediate message, thank you!

I keep finding like 4 hour long videos that are next to files that can't be opened with razer and synapse in the name. The videos aren't even of me gaming its like it got stuck on the menu screen of like COD zombies and recorded that while I was playing? Whatever it is I don't want the random videos tucked away in a folder randomly. Is there a way to make it stop? To my knowledge I didn't enable recording and I don't press any FN+fwhatever to record so I'm not even sure how it is happening.Deathadder V2 PROThe location is alwaysThis PC > Local Disk (C:) > Users > Public > Public Videos > Capturedon such title is "Razer Synapse 3_2024_11_30_08_58_58_484" (not a file just among the hours long videos.

Hello I have a Blade 15 Base 2018 and the CPU fan (fan on right side when looking at the keyboard) does not turn on. I have tried ramping up the fan speed on synapse but only the GPU fan runs. I’ve also tried plugging the GPU fan into the CPU fan slot and that doesn’t work as well. Is there other software solutions that I could try to get the fan to work again?I only noticed a performance change the last 2 days while playing Valorant and the FPS was going up and down about 2 or 3 times a second. The CPU temperature goes up to 90C so I checked the fan and that’s when I noticed that the CPU fan is not running at all.There is no build up and the fan spins freely when spun by hand.Is this a mother board issue? I really like this laptop and would hate to lose it like this. Any help is appreciated.

Hi, my Deathstalker V2 keyboard started playing up on my PC, the down arrow key was operating continually so I couldn’t do anything. I tried the keyboard on two other computers and had the same problem. I tried another Razer keyboard (Black Widow Elite I’m using to type this, so the Razer software is working okay) and that works fine on all PCs. After a couple of days, I tried the Deathstalker V2 again and found the down arrow key is completely dead, no chroma light under just that one key, no down-arrow key-press response at all on any of my PCs. I think this Deathstalker keyboard has 2 years warranty. Should I take it back to the store or is there a firmware reset I should try first? I’m in Sydney Australia. Thanks for your feedback.

hello I bought the Razer Kraken Ultimate headset, but it does not have a license code, please help

Hi, I have a Black Widow Chroma keyboard which I was unable to use for a bit and from today want to use it again but on my num pad the number 4 is not the same colour as all the other keys. It is changing colours so not staying on just one colour but for example when colours are yellowish and greenish its red, when its magenta or pinkish then it is similar colour just darker and same with blue colours, it is blue but darker than the others. Couldn’t find anything on google which could have helped me so I am hoping someone know the solution to this. Ohh yes and to mention I updated synapse and that did not help either. Thank you :))

it flashes green and wont play sound, but it will work on bluetooth mode but just sounds really bad. how do i get pc mode to work again?

Hello,I had to reactivate the 7.1 feature because I upgraded my computer. But I cannot create my activation code because the serial number of the blackshark v2 x model I bought before has been deleted. I need an activation code for the 7.1 feature, can you support me on this issue?

hello i recently got the blackwidow v4 , i been having issues with it while gaming, the lighting effects on the keyboard will lag time to time and i also get key input stuck for a few seconds. its really annoying and i was thinking maybe my keyboard is faulty, but i dont get any of these issues when im not gaming, ive tested it in note pad pressing the keys repeatly to see if any of the keys will stick but none stick. its only while in games.  i already tried to uninstall razer synapse 4 and reinstall it but i still get this issue.

The right arm on my Razer Iskur V2 is broken and I cant find a replacement anywhere does anyone know where I can get 1 or both arms thanks.

I’ve been running this mouse for some years now but I’ve noticed that if I hold the right button down, it randomly de-triggers sometimes but then comes back shortly after. Its extremely random but seems constant if I hold for a long period. Is there anything I can try to fix it? As its out of warranty

My blackshark v2 pro headsets keep beeping. It’s very annoying and happens constantly and at random times. I am for example playing cs2 and it starts beeping while I need to hear the sound of the game, making me die. Or I watch some netflix and they beep for a minute straight so I get very very mad and can’t hear what’s happening in the netflix show. This makes me go insane. Please help me fix it.

Is it possible to register a product using a product receipt on the official website?