Razer Support

it started 2 weeks ago when i use it with wireless dongle my mic volume goes 0 and when i use the usb version it goes back normal. it only happens when synapse is open and since im an active user it really annoys me i dont wanna manually set my mic level every time is there any solution 

I had issues with getting Synapse 4 to switch profiles like it should only for one game and I found the culprit.So the game the profiles wasn’t switching for was Classic WOW and the issue was the following:Upon adding the game to Synapse it changed the name from what it was(ClassicWow.exe) to ClassicWoW.exe and that completely bricked the auto switching. It started working after I changed the .exe to match the Synapse name. This however causes issues when the game updates the exe file and changes the name back to what it is supposed to be.I have two questions.Why is the program renaming the .exe file in the first place?Why is your program case sensitive in the file path when no duplicate names for files are allowed to exist when Windows doesn’t care about upper or lower case?Please, for the love of all that is holy just make it so Synapse isn’t case sensitive and make it so it doesn’t arbitrarily change the name of the files for games you add.

Even when the microphone is turned off, if it is plugged into a USB port on my Windows 11 PC the system refuses to sleep if I leave it unattended for a long time.  As a consequence, the system doesn’t require a password when I return.Is there a BIOS update that will address the problem?Thanks.

Hi,I have a Razer Kraken V4 Pro and it was working great then I updated it one day, and it now shows as Razer Kraken V4 Pro BT. Since it started showing the BT at the end it keeps losing the pairing and doesnt connect again for awhile. Any suggestions?Thanks

My keyboards backtick key was activating by itself, this would make typing and playing games nearly impossible. It also lagged my keyboard out like crazy and made it think I'm holding down keys for many more seconds then I did. It would type a long line of letters, then I would go to delete it and it would delete a whole paragraph. It's gotten so bad that roughly every 15 seconds my keyboard stops sending inputs all togetherfor 10 seconds. I've had it for about 4-6 months and I clean it regularly. Now the key deoesnt even work if i press it but it still lags. I've tried compressed air, updating drivers, trying it on another pc and it still does it. It's making it really annoying and It's sad because I payed quite a lot for this keyboard for it to break. Please help me because I can't afford another one and I can't play games or type.

I recently updated to Synapse 4.  Since the update, my Kiyo will no longer focus.  The auto focus does nothing, and when I switch to manual focus, the slider moves with no change to the camera.  I did update firmware to version 2.3.2.0 with no change in operation  I also tried moving USB ports with no change.  

Hi,Title says it all, it’s an extremely frustrating problem and it seems to me there are a lot of other people with a similar issue that remains unsolved.The issue started a couple of weeks after purchase. I’ve tried deep cleaning the keyboard, deleting Razor Synapse, resintalling it, updating the drive, trying different ports, plugging it on another device (laptop) to test if the same problem happens (it does). I tried removing the cap and pressing the key directly, same issue.Is there any solution beside sending it back and getting a refund.Thanks.

This message is to the Razer Company. Ever since the last razer synapse update my Razer Freyja’s haptics has stopped working (my freyja is not broken). I’ve done everything in my power to fix this issue, even sending my freyja to you guys for a replacement just to get the new one and have the SAME ISSUE! Upon further inspection I’ve come to the conclusion that this is a software issue and many others also have the same problem. We all spent our hard earned money to support your company as well as enjoy this unique experience  and we think its only fair your create an update ASAP to address and solve this major issue. Please response in a timely fashion to inform us of your plans to fix this. Please don’t earn a bad rep off of a simple fix. 

I mistakenly scratched off some digits on my card

I bought two $200 Razer Gold cards from egifter and it is saying that they have been used .

Aether LAmp pro will not connect to the gamer room app. My wifi meets the requirements. have done a hard reset. Nothing works.  

I have a Huntsman V3 Pro Tenkeyless and have been experiencing issues with the dual-purpose modifier keys enabling themselves periodically while Synapse is open and immediately when Synapse is closed. I don’t have any profiles with the dual-purpose modifier switch enabled and have replicated the issue with every default profile, including the factory default profile. When it enables itself with Synapse open, I have to toggle the switch on and off to disable the feature again. So far I’ve tried factory resetting the keyboard, reinstalling Synapse, trying different drivers, reinstalling Windows, and trying different devices. This is not a feature I use so I would be happy to be able to disable it permanently because it is very irritating and is a dealbreaker for productivity work. Other settings in the profile save just fine including Snap Tap and Chroma effects, but I also experience double keypresses while Synapse is open; I just can’t close it without the Dual-Purpose modifier coming

ID: 515rajraiDate of Birth:Full Name:Old phone number:New phone number:Country:usa

I got an email from Ruthra Devi Indieren and she wanted the info n I've done it n send it but the email is invalid!! I've been trying so many ways to contact u guys but its NOT working!! I need to have my refund on this so i can give it to my nephew's birthday!! Y is this giving me problems responding u guys with the email!!! Wjat is the correct email plz!!! I'm so pisseded off right now 😡 i have a case # [removed by moderator]

The seat on our ISKUR XL needs to be replaced.  It began cracking and now there is a hole.  It’s out of warranty and we’re willing to purchase a replacement seat.  Is this even possible?

I tried to register my Razer headset, but the system says it is already registered. I provided the serial number, photos of the product and box, but I need further assistance to resolve this issue.Product number -RZ04-03240700-R3M1 serial number-HN2151D25001963

Hello Razer Support Team,I am contacting you regarding an issue with my Razer Viper Ultimate Quartz Edition mouse.While I was using the mouse normally, the USB dongle suddenly started disconnecting and reconnecting continuously. Since then, the mouse does not work properly in wireless mode. It only works when I connect it with the charging cable.When I plug in the dongle, it keeps connecting and disconnecting repeatedly, as if it is being detected and removed every second. Because of this, I cannot use the mouse wirelessly at all.After researching this issue, I noticed that several other users have experienced a similar problem with the dongle. I would really appreciate your help with this issue. If the dongle is faulty, could you please assist me with a replacement dongle or another suitable solution?This mouse is very valuable to me because it was a birthday gift from my mother. It is also the Quartz Edition, which appears to no longer be sold. Because of this, replacing the whole mo

Hello, I have the Kraken Tornament edition with the THX. On last update it starts to make, after a fiew minutes of working, a loud white noise (ON MAX) it’s litteraly deafening. And it happens ONLY on the (Game) chanel. When I completely close the player that plays the sound (Chrome tab, media player or the game) it stops the noise. On the game I found a temp solution to enter on the settings and change the game to the Chat chanel and then turning it back to Game again. Turning it back again because whenever the game is on the Chat chanel for some reason it confuses left with right sound and the gameplay becomes unplayable. I have reinstalled the drivers, has unpluged on uninstallation the device, have pluged it on different port. It’s still doing this loud noise. Please help to fix that. Provide some other solution. And if you need some extra info (i.e. Logs), I’m here to provide it to you. 

I recently bought a Viper V3 pro off of Amazon resale however I’m unsure if its real or not.The build of it seems legit, however when I look down the sensor at a specific angle I can see red, which I was told can’t happen on Razer Mice, in a camera the sensor appears purple. When I search up the serial number it says error and doesn’t find anything.It pairs and works fine with Razer synapse however when I first plugged it in it tried downloading a Razer software which it couldn’t because ‘’No internet’’, unsure if all Razer mice do this when first plugged in. 

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

I have a Razer Hydra USB motion controller. The necessary software and/or drivers to use the controller in supported titles is no longer available from the Razer website (Razer Hydra driver), Sixense’s website (Sixense MotionCreator), or Steam (AppID 42310). Neither Synapse 2 or 3 seem to have support for the peripheral either.Is there a legitimate source that I can not only get this software from today, but will be able to reliably get the software from if I ever need to get it again in the future?

I bought this back in 2022, but haven't used my PC much. Started using my PC again lately and have downloaded Synapse 4, ever since then my ARGB controller is showing no sign of life. Has anyone had this problem, and can it be repaired? Or can i buy a replacement. This product seems like a lot of money for such little time i have used it and now it has failed after using a new system. Never had any issues with previous version of Synapse

I am unable to install Razer Synapse 4 on my system.The installer (RazerInstaller.exe) crashes immediately on launch with the following error:System.ArgumentNullExceptionat Microsoft.Extensions.Logging.LoggerExtensions.Log(...)at Razer.Installer.Bootstrapper.App.HandleException(...)(Full stack trace available if needed)System details:Windows 11 version 25H2 (Build 26200.8524) Clean system (no third-party antivirus) All Windows updates installed .NET runtimes installed: .NET 6 / 8 / 9 / 10 (all present) Windows System File Checker (sfc /scannow): no integrity violations foundTroubleshooting already performed:Re-downloaded installer multiple times Run as administrator Disabled antivirus Clean boot Deleted Razer temporary and AppData files DISM + SFC repair (no issues found) Tested compatibility mode (Windows 8/10) Tried fresh Windows user accountResult is always the same: installer crashes immediately before installation starts.It appears to be a bootstrapper failure on Windows 11 25H2.

HELLOi bought a razer black shark v2 head set a while before from a shop and when it arrived there wasn’t any kind of code in the package for me to activate the 7.1 surround audio with.just recenty i found out i can get my code but the serial number of my product at razor websiteso i did and when i put the code it tells me to register first and when i go to register the product it says that it was already registered in razor i already contacted the seller they say they cant do anythingi dont know what to do anymore can anyone help?