Razer Support

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my razer blade 14 no longer boots to windows whenever it tries to it shuts down just before reaching windows, trying to do a fresh windows instal doesnt work as when i try to enter boot maneger it reaches the boot maneger but shuts off before i can do anything, i done some reasherch and found out that it could be a cmos battery issues but i am unable to find a replacement for this model,  i live in the uk. i could really use some help if knows where i can foind one for this exact modle ps it is razer blade 14 2021  

Ive had my kraken v4 headset for about a month and a half. I am being forced to use the game audio for EVERY audio output when i want to have discord set to chat audio. The reason for this is whenever changing discord to use chat audio when audio comes from discord after a few seconds all audio from the headset will cease, i can easily replicate this by changing the output and spamming my mute key which will cut it out. I have updated the headset and dongle firmware, and disabled all exclusive settings,  i saw a few people on here talk about something similar, but not exact a few months ago, does anyone have a solution?

Hello, recently you updated Razer Synapse to change Mouse Button 3 to Scroll Click. Now my Middle Mouse button does absolutely nothing on click, and can’t be remapped back to Mouse Button 3. Fix this? / How to fix this? Stop ruining your hardware with pointless software updates?

Thhhis is a point of unusable and honestly horrible experiience.  I am typing this with the experiece I have all the time and I am hhoping this can get fixed.  II is up to date on FW and hoonestly horrible What are my options?

I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day. Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.

i bought razer gold card for payment.but its was scammed.

Hi Razer Support--I need to order a replacement Seat Plate for an Iskur (RZ38-0277).  Can you please provide a link to purchase the part? Based on other threads here it is part H in the below:   

I purchased the Razer Blackshark V2 Pro (2023) headset about a year and a half ago. For the past two or three months, I've been experiencing issues with the headset's speakers. I entered the serial number on the website to check if my headset is under warranty and received an error message saying, "We are unable to locate your serial number in our database.." What should I do?

My razer black shark v2x headset is already registered but it’s not me plz help me 😭

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if

Hello; Why is the razerapp is preventing windows shutdown. Lastest versiyon is installed.  Thanks

Hello!I'm having a problem with my HANBO. Before updating to Synapse 4, I could adjust and configure the water cooling settings in Synapse 3, but after upgrading to version 4, it simply doesn't show up in the device list. Even though I saw it downloading the update during initial setup, if I go back to version 3...

Purchased Basilisk V3 Pro 35K - Phantom Green Edition on October 11th on razer.com but still waiting for the battlefield 6 skin code. wen can we expect to get it?

Good morning,  I noticed that in the last week or two after a Windows 11 update my Razer Blade 18 with 4090 card has begun to throttle a lot and running a bit hot when it´s left in idle. I have looked for new Bios update but there is none, I have changed powersettings none of this helps problem persists. 

My Viper V3 was purchased back in January of 2025, and my scroll wheel is loose, as in it can wiggle between scroll steps. It still works fine, and my old DAv3 Pro also had that scroll wheel issue.

I was fixing another PC, plugged my razer on it in order to test it, but when I plugged it back on my pc, it wouldn't recognize the mouse.Tested my mouse on the other pc, no problems, tested another razer mouse on my pc, all fine. But my own mouse stopped working only on my pc.   

Viper v2 Pro, not connecting to anything I've tried PS5, laptop and PC. It lights up green every now and then after plugging in but not every time - this just seems random. When it does light up the mouse doesn't work and doesn't show in synapse. Unable to do anything with it can't connect wired or wirelessly.

I lost the little USB C Dongle and i was wondering if razer had any left, i’ve seen some other dongles but im not sure if they will work beacuse the dongle didnt look like the one i got when i got it out of the box mine was a small littler one and the other ones are longer. 

Hi everyone, After being an Alienware customer for over a decade I recently decided to switch teams and bought my first Razer laptop about a week ago. I’m fairly satisfied bar a few oddities I’d like to report/discuss, hopefully for the development team to consider. Please be aware I will be making comparisons to your (nearest) competition (Dell/Alienware) as this is the only other reference point I have. The first and probably the biggest issue I have is with the RGB behaviour upon pressing either of the Fn keys. For those unaware - it seems to be the default to turn the entire backlight off and light only the F1-F12 and arrow keys in white only for the duration of the Fn key being pressed down, regardless of any personalised chroma settings. While I understand the initial logic behind this - to have you focused on the secondary functions usually associated with F1-12 keys, it’s very clear that it’s one of those ideas that sounded good on paper. In reali

I have recently purchased the Razer Firefly V2 Pro - Black, an item eligible for the battle field 6 promotional skin, and haven’t received anything both in my package and email.  Is this an ongoing problem for everyone? Reading some of the other posts on here, it looks like it is. Has anyone found a solution?   

what if create controller with 4 extra buttons where is LB LT RB RT press by moving finger opposite direction, fully customised binds 

I’ve saw that this question has been asked over many years and am wondering if this is possible yet. I have one specific macro that I am able to force stop using the key bind but no new ones I create do the same , I always use continuous playback if that helps.

Hello,I received a Razer Gold USA voucher (value: $200), but when I tried to redeem it on the official website, it says: “The PIN has already been redeemed.”I never used this code before. Could you please check when and on which account this PIN was redeemed?Voucher code: ]11602575132260Thank you. 

My keyboard is pressing random keys right now, so I'm typing on the on-screen keyboard. When I press the n key, this comes up: n.₺½|. When I press the b key, this comes up: bfjr4 *.It's completely random, but the same thing happens when I press z. It does something in Windows.