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42744 Threads
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Ahuri3
posted in Razer Support
Razer blade 15 (2018) screen flickers when I move the hinge

Hi ! Since this morning my Razer blade 15 laptop (bought in 2018) is having massive screen issues. When I move it (to adjust how inclined it) it flickers,blinks and turns itself off. Here is a video: https://photos.app.goo.gl/PodZqcnwyF8mRiDG7 I also made an imgur album of what happens when I move the screen: https://imgur.com/a/mso3v0q When I move the screen it flicks on and off, whether I am in BIOS linux or windows. I think there must be a problem with the connector or the screen itself. Is there a way to order a replacement connector cable? Or do I need to replace the whole screen? Anyone else had this issue? Regards, Leo

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2 years ago
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JamesSimcock
posted in Razer Support
Razer Blade 15 Wi-Fi Disconnect

2 days ago my Razer Blade 15 stopped connecting wirelessly to the internet. I tried many different fixes. However, the only thing that worked for me was resetting the PC settings, but obviously that’s not an ideal solution if it keeps happening. I even tried using a USB dongle but that didn’t work either. 2 other people have complained of this problem in the General Discussion forum (screen shot attached) so this doesn’t seem to be an isolated incident. Razer support are you able to help?

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J
2 years ago
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sullivan.danny
posted in Razer Support
Razer Blade 15 (2018 Base Model) Backlit Keyboard Stopped Working

I got this laptop in 2019 and had zero issues until a week ago. The RGB on my keyboard was intermittently turning on and off whenever I turned on my laptop. I assumed it may have been a Synapse issue and attempted deleting profiles, updating, and redownloading the application and nothing worked. Then my keyboard turned on with only the left half being backlit. This is purely an issue with the RGB, the keyboard works completely fine. I am looking for help with suggestions on how I should fix this. I am not sure where I could get a replacement keyboard and where the best place to fix it would be.

1
Razer.Zionzedd
2 years ago
F
frontLavenderPurple561
posted in Razer Support
Razer Blade 15 Base (2020) won't turn on

My Razer Blade 15 Base (2020) won't turn on at all. The white LED does flash every ten seconds that I hold down the power button, but the screen always fails to turn on. The original power supply has a steady green light and doesn't seem to be defective. Likewise, I've tried connecting the laptop to an external monitor, which didn't work either. I've tried the Razer power troubleshooting steps for Blade laptops on the website to no avail. I'm at my wits end and not sure what else I can do. Is there anything that I haven't considered or tried? Thank you all so much in advance for your help.

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Razer.Zionzedd
2 years ago
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wbgevedon
posted in Razer Support
Razer Blade 15 Bulging

Howdy Folks! I have a 2020 Razer Blade 15 that I got back in 2020. It has been a very good laptop for me until the last bit, where I've noticed that the mouse pad has trouble clicking in a way that wasn't normal. After a bit of review, I realized that the laptop itself was bulging. A bit of googling lead me to believe it may be an issue with the battery. What can I do to get this fixed? I don't think a battery should be bulging like this and feel that it should be covered under warranty frankly. I tried uploading some pictures but can't seem to get them to upload. Any help is appreciated and I'm happy to give more info if needed.

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Razer.Zionzedd
2 years ago
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byteVividAuburnlife429
posted in Razer Support
Got a laptop with combo jack but blackshark v2 x microphone is not working

As the title suggests I got a blackshark v2 x a while ago and for the first few days I think I remember the mic working but now the mute button wont work as if the laptop isn't recognising the headset. I have confirmed that I have a trrs 3.5mm jack input on the laptop but it still wont work. When I connect my headset to my laptop realtek audio console pops up and all I can choose is if it is headphones, mic or speaker so I don't know if it is a problem on realteks fault. Can anyone help me with this?

2
FiszPL
Vanguard
2 years ago
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Namjad
posted in Razer Support
Accidently scratched Surround-Sound Activation Code [Resolved]

I scratched the code itself so that its unreadable now. However after trying to request a new code it just says: "The 7.1 Surround Sound Code is not available, please click here for more information." And this leads me to nowhere.

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FiszPL
Vanguard
2 years ago
Bocciack
BocciackInsider Mini
posted in Razer Support
Razer blade 15 2022 BSOD "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"

Hi all, I have a razer blade 2022, UHD configuration. I keep experiencing BSODs (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) when browsing the internet and watching videos (never while gaming). The driver that is causing issues is WifiCx.sys. I do ot know what to do, I tried the suggested fix on Windows forums and on the Razer website. I would like to understand the cause and I would prefer avoiding the Windows 11 reinstallation. I have all dumps available to be shared. Could you please help me with this issue? Has anyone experienced the same problem? Thank you.

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Bocciack
2 years ago
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tylee04Insider Mini
posted in Razer Support
Razer Blade 15 - possible battery bloat

Hello, I purchased my laptop back in late 2020 in Singapore, and for the most part of it, I did not have any major issues with it (other than a grindy fan?) and since I usually run it with a laptop cooler, the heating problem was contained. This year, I started to realise that the trackpad was getting harder and harder to press, as if somethng were lodged underneath. Now, however, it is no longer able to click down at all and is starting to show a small bulge along the top edge that I'm suspecting is from a battery bloat. I'm trying to find a repair center instead of going to an external repair shop, but the the support website merely says that my warranty is over and that I should use the forum to obtain help. I've tried looking around and it seems to be a common issue with the Razor Blade series, even with a class action on it? Advice would be much appreciated!

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Razer.Speedcr0ss
2 years ago
A
ap531
posted in Razer Support
Razer Blade 15 Swollen Underside - Likely Swollen Battery

Support website indicated that my laptop is out of warranty (which it is) and directed me here for solutions. As the title suggests, my laptop has a swollen underside and I suspected that it's the battery. Some brief research seems to confirm that it is a common occurrence. Please advise on how to proceed with fixing this. Thanks! Edit: When I first got the laptop, I wondered why the bottom of the chassis was so thin and flexible. Now that I think about it, perhaps it's to prevent damage to the other components in the event of a battery bulge lol

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Razer.Speedcr0ss
2 years ago
A
aundt64
posted in Razer Support
Razer Chroma SDK Documentation Page Issue

Hello, I haven't been able to load the documentation at the SDK page for the last few days. If I navigate here https://assets.razerzone.com/dev_portal/REST/html/index.html and click on Initialization it gives me the following error - https://i.postimg.cc/vB3nV76Y/error.png Any idea if there is a mirror somewhere for these docs? Thanks

0
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2 years ago
Badtznik
Badtznik
posted in Razer Support
Bloated Chassis

Hi all, this seems to be a yearly thing for me now. My Razer Blade 15's (2018) chassis is bloated again, possibly due to bloated battery as with previous times. Please advise how I can send this in for repair?

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Razer.Speedcr0ss
2 years ago
1
1b4c3f3f2e
posted in Razer Support
Mamba Elite on M1 iMac is too sensitive

I've been using Mamba Elite Mouse on my M1 iMac for ≈1 year with no issues. Recently, I updated to MacOS 12.6. Suddenly, the mouse is way too sensitive. Even if I turn the Tracking Speed & Scrolling speed to their lowest levels, it's still difficult to control. I haven't installed any 3rd party drivers/utilities. Any recommendations?

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FiszPL
Vanguard
2 years ago
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yowieman
posted in Razer Support
Australian Hardware Support

Hi everyone. I have a Blade 15 Base RZ09-0300 that just won't turn on. Power supply light looks ok but laptop stays off. Out of warranty - is there an Australian Support provider who can check the hardware? Any suggestions? Thanks!

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Y
2 years ago
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byteMaximumRedPurple266
posted in Razer Support
Código de ativação invalido.

Olá, boa noite Adquiri o produto Kraken X Lite, porém estou tentando utilizar o código de ativação no aplicativo Surround Sound e está sendo informado que o código já foi utilizado, porém não ativei a minha conta. Como resolvo essa situação para liberar o meu acesso? Pois estou insatisfeito com o Headset sem o aplicativo Surround. Aguardo retorno de alinhamento, obrigado!

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2 years ago
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vXvDOOMvXv
posted in Razer Support
Razer Naga Trinity Side Buttons Issue

Hello, I'm using a Razer Naga Trinity, (Though I've had this same issue, on the same button, on every Razer naga I have previously owned.) and using the 12 button side panel, the #2 button is unresponsive. It registers every 1/4ish clicks. All other buttons on the mouse work properly. I've tried cleaning the contacts between the side panel and the mouse body with a cotton swab soaked in rubbing alcohol. I've tried blowing on the button with compressed air. I've tried pouring a small amount of rubbing alcohol onto the button and pressing hard after a few minutes. I am 100% sure this is a mechanical issue, as it's happened on every naga I've owned, all on the same button." This is really a shame because I do prefer the naga switches over all the other mouses with 12 button side panels, the only other one that comes close is the logitech one, but the buttons behind the scroll wheel do not register as mouse 4/5, the same as the naga does.

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V
2 years ago
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TheMadKatInsider Mini
posted in Razer Support
Kraken Tournament Edition Static

I've had a set of Kraken headphones for a little over a year now and they have noticeable static now. I did some troubleshooting to confirm that the headphones themselves are the issue. Is there a way to fix them?

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T
2 years ago
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siteretroDesire619
posted in Razer Support
Seguimiento de un pedido

Hola buenas, tengo un problema. Acabo de pedir un razernaga 2014 left ... Son 109€ y ya están pagados. Pero mi correo de registro era el antiguo y no tengo acceso a el. He creado una cuenta nueva pero no sé si mi pedido es correcto. Alguien me puede ayudar?

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S
2 years ago
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easyMagentaHaze130
posted in Razer Support
Pedido con una cuenta antigua sin acceso

Hola, tengo un problema. Acabo de hacer un pedido de un razer naga 2014 para zurdos. Son 109 € pero el correo de mi antigua cuenta no tengo acceso. Y no sé si está correcto. Alguien me puede ayudar? .

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2 years ago
E
easyMagentaHaze130
posted in Razer Support
Cambiar correo de registro

Hola, compre el razer naga 2014 en el mismo año que salió. Puse un correo de registro que ya no tengo... Cómo puedo cambiarlo? Alguien me puede ayudar?

0
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2 years ago
Dale_Blackburn
Dale_BlackburnInsider Mini
posted in Razer Support
Electra V2- Non USB version. No sound. No surround. IS THIS A JOKE??!

I bought a new Electra V2 and synapse won't work, surround app won't work either. How am i gonna use these headphones? The sound quality is very bad and LOW. Is there any driver up to date that i can use with these headphones? How a company be so reckless about informing the customers? I can't believe this, never EVER gonna buy anyhting from Razer again. I feel like this is a joke. I lterally bought useless headphones.

1
Dale_Blackburn
2 years ago
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easyMYSTICTOPAZDesire664
posted in Razer Support
Razer Blade 15 Cpu Overheating. Aida 64

Guys do you have troubles with overheating Cpu? Long store short, I bought 2 refurbished laptops Razer Blade 15 Rtx 2070/2060 in Ebay and both had problem with overheating. Than i bought New laptop with 3060Rtx and same problem. I did stress test in Aida64 and funny situation even I haven't run stress test(just work in broswer) Program detected overheating.

0
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2 years ago
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Whitepawz
posted in Razer Support
Using Razer Naga and Tartarus Pro on a macOS device

I’m considering buying a MacBook with an M1 or M2 processor. I’d like to game on it (primarily World of Warcraft) and I’d like to use my Razer Naga and Tartarus Pro with it. I’ve read that Synapse 2.0 supports macOS, but I can’t find my devices listed on the page listing supported devices for Synapse 2. I am running Synapse 3 on my Windows 11 PC - my Razer devices work perfectly on that computer and OS. So my question is this: Will my Razer Naga and Tartarus Pro work on this MacBook with an M1/M2 processor, running the latest macOS? And by running, I mean: Will Synapse 2.0 enable the devices to install on the MacBook and enable me to remap the keys?

4
L
2 years ago
E
EECCQQ
posted in Razer Support
Viper 8khz 5-6 months old, Textured grip peeling off

Hi Razer Team, I just wanted to reach out regarding my Viper 8khz mice, textured grip peeling off issues, only 5-6 months only. I reached out already to the Razer support team via email, and we had discussion on this. While I understand that it is not really a big issue, since the mouse is working, the textured grip peel off is just feeling uncomfortable during my mouse usage. So as I said, we had a discussion about this, and Razer Support team actually offered replacement but there certain conditions: First condition - Settle a refundable credit: 1. Advance Replacement: Razer will collect payment for the MSRP cost of your replacement device. Once paid, 2. Razer will ship your replacement unit. 3. Once you receive the replacement unit, 4. you will have 14 Days to return your defective unit. 5. If you return the product to Razer once received the defective unit will refund you 6. If you do not return your defective unit, Razer will consider this your choice to keep both devices, and

6
E
2 years ago
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ParrotPinkbasesolo948
posted in Razer Support
Game lagging when mouse polling rate set to 1000hz or 500hz

i recently got my viper mini and initially it wasn't detected by my device manager nor was it showing up in synapse, so i redownloaded the drivers and now it works fine. However, i cannot play anything on 1000/500hz polling rate for some reason, everytime i move my mouse the fps drops significantly(100 to 10fps). i heard disabling c-states would help fix this problem? but i do not see the option to disable c-states in my bios settings.

1
FiszPL
Vanguard
2 years ago

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