Razer Support

The dongle for my mouse seems to have stopped working as it isn’t even being detected by the PC as a USB device. I even tried it on another laptop and my PS5 but not response even though the mouse itself works using a wired connection. What can I do to fix/replace it as my mouse is around 3 years old so I doubt it’s under warranty. Thanks in advance. 

Hi,I’ve looked online but no support threads on this specific mouse yet since it is a pretty new version I guess. So I charged it overnight to 100% and the battery drained to 0% within a few hours. It also isn’t charging when connected to the PC. So I often have to charge it through a socket. Any one any ideas? I already cleaned the usb-c port and it clearly is connected with cable so no issue there. 

Right side of my Kraken v4 Pro isn't working correctly. I've done many different updates (software and drivers). repaired any corrupted files on my OS. Also did a clean re-install of synapse. I've tested the audio with synapse on and off (not running in background) and still does not worked. The headset is less than a yr old, about 8 months old. I'm not sure if there is something i can do to try an fix it. 

Hello Razenn Support and users. I am looking for a Ear Pad Replacements, and most specifically the Pad Arc under the ears, above our head? Is peeling off… Any help appreciated. 

Hello,Unfortunately, I broke the right analog stick. How can I replace it?Thank you very much.SERIAL NUMBER 762441C13401101PRODUCT NUMBERRZ06-05200100-R3M1Max

Model no. RZ01-0233 I purchased a Basilisk (V1) sometime around late 2019 and used it (loved it) up until about 4 months ago when the right click started having trouble registering clicks. Sometimes it would double click and sometimes it wouldn't click. I tried replacing it but I just can't get used to another mouse and want to attempt to revive my old Basilisk. I'm a little attached to the mouse and I really don't see myself (happily) using a different one in the future. I can't find any Basilisk V1's to buy online and I can't find what switches I should buy to repair it with (assuming the issue is bad switches). In addition, some may suggest resetting firmware using the firmware posted on Razer's website as a solution to problems such as this; razer does not have the firmware reinstall for the Basilisk V1 posted on their website so I have no way of doing this. I may try reinstalling drivers and taking it apart for deep cleaning. These are iffy solutions that may not yield any result,

"We are experiencing technical difficulties in completing your payment request. Please try again later or select a different payment method".  Ive been seeing this message since the morning.  At first it was my fault because I had my Card off so i turned it on but afterwards it wouldn't work at all.  Its the only card i have.

How to buy new wolwerine v2 dongle PS I live in turkey i lost it dongle

hi, there was an update for the 7.1 surround sound and now my audio completly doesnt work it was working earlier today, i use razor kraken x lite

I’ve had the Naga X for about 2 years exactly now and it’s always worked fine, but at of about 4-5 days ago I’ve encountered an issue where the 5 side button will sometimes not work when I click it. It’s not consistent as it will work most of the time but there have been many times over the past few days where the button just does not respond at all. It’s very noticeable as it’s a button I use often as it rest right by my thumb. As far as I can tell every other button seems to be responding fine though admittedly there are a few side buttons I don’t ever use. Any help would be much appreciated.

Hi, I recently bought a Razer Viper Orochi V2 and I’m having some issues with it.Sometimes while I’m using it, the cursor starts behaving weirdly, like the connection is unstable. It moves in the wrong direction or keeps sliding even when I move the mouse differently.Also, every now and then it just disconnects from my computer, and I have to turn it off and on again to get it working.Has anyone else experienced this or knows how to fix it?

I'm using a Razer Black Widow V4 Pro. I bought it brand new a few weeks ago. All the keys are genuinely problematic. The letter 'O' is often typed twice, and sometimes not at all. Activating the Shift key requires almost a punch. Keys like F1, 234, etc., don't work at all. I've tried everything to fix it, but nothing works. Everyone on forums is complaining about the same problem. When I try to contact Razer live support, the link doesn't work.

whenever i try to perform GPU switching from Razor synapse ,i happen to encounter the login pin error which can be solved for resetting the pin in settings .I tried to uninstall the recent windows updates as well ,i did factory reset as well but there is no solution. I have no idea what to do struggling with this problem for almost a week now . Anyone give me a solution for this ...is it because of synapse or windows or any other issue and how do i solve it 

On my basilisk x hyperspeed, when the mouse goes to sleep the macro stops. Is there any way to keep the macro going?

My Macro stops working once my wireless power saving gets enabled so I cannot afk in games. So is there anyway I can remove the Wireless Power Saving??

I have 3 monitors each with a different wallpaper.  On one of the monitors the wall paper only occupies the bottom part of the screen  

I ordered a - Razer Kraken Kitty V2 BT - Hello Kitty and Friends Edition - Razer Rogue Backpack V3 Miniature Edition - 10,000 Razer Silver - Hello Kitty × Juno Bundle Paid $152 .03 and It’s been 9 days since I received my package. However, I haven’t recieved my Hello Kitty × Juno Bundle Digital code via email. My order number is: Order #RZUSWP [removed by moderator] . Pls do Let me know what is taking the digital code or what is the hold-up on this? You can send your update and reply directly to the email associated to this Order number or account. thanks and looking forward to your reply.

I have a problem. I lost my activation number for my headphones and I don't know how to request them.

Hello, I'm trying to use my Cynosa Chroma keyboard on a Windows 10 computer that basically has no internet. (Technically it has internet but the crazy firewall, which I have no control over, blocks everything). So the Synapse 3 installation wizard cannot connect to the server and fails. I have permissions to install software but I need to copy the installation files over manually and then run them and this installation must not use the internet. How can I go about this? I already installed Synapse 3 on my main computer with Windows 11 and internet access and everything works fine. Just want to use it on my secondary computer. I don't even need all the modules/functionality. Just the basic set of quick effects to toggle between... no visualizer or game support etc required. Any way?

"Hello Razer Support Team,!--tgqphd|[]-->I am experiencing a persistent issue with my Razer Kraken V4 headset. The device only turns on when connected via USB cable, even though Razer Synapse shows 100% battery charge.!--tgqphd|[]-->Here is the problem description:!--tgqphd|[]-->The headset works fine while plugged in.!--tgqphd|[]-->!--tgqphd|[]--> As soon as I unplug the USB cable, the headset often refuses to turn on or loses connection.!--tgqphd|[]-->!--tgqphd|[]--> If the headset goes into 'Sleep Mode' due to inactivity, it becomes completely unresponsive. I cannot wake it up or turn it back on until I plug the USB cable back in to 'jumpstart' it.!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]--> What I have already tried:!--tgqphd|[]-->Performed a Hard Reset (holding the power button for 30+ seconds).!--tgqphd|[]-->!--tgqphd|[]--> Updated the firmware to the latest version using the official Razer Firmware Updater.!--tgqphd|[]-->!--tgqphd|[]--&

My headset wont turn on, i have plugged in to all my USB ports and tried different cables, still no lights is showing on the headset, SYNAPSE & windows does detect the headphone however synapse is only showing “DEVICE IS SWITCHED OFF” tried holding the power button 10-20 seconds yet no results. it just randomly stopped working.

How Do I resolve this without disabling secure boot? 

Hello Razer Gold Support Team,I am contacting you regarding a Razer Gold PIN (₱ 1000 ) that I recently tried to redeem. However, I received an error message stating that the code has already been used.

I have a problem. I connected my headphones for the 7.1 surround sound feature, but I’m not receiving the activation code on Gmail. The only email I got was one congratulating me for registering my headphones.

Hello insiders,Device Information:Headset: Razer BlackShark V2 XOperating System: Windows 11Audio Jack: Single combo 3.5mm jackRazer Software: Razer Synapse 4 with 7.1 Surround Sound (paid activation)Problem Description:Every time I restart my PC, the Razer 7.1 Surround Sound stops working completely. There is no audio output when 7.1 is enabled. The app opens automatically on startup but produces no sound. When I disable 7.1, sound works perfectly fine through Realtek Audio.What I have tried:Using the repair button in the Razer app — works temporarily but resets after restartUninstalling and reinstalling the Razer app completelyUninstalling and reinstalling Realtek audio driversSetting 7.1 Surround Sound as default playback device in Windows Sound SettingsChanging the output device inside the Razer 7.1 app between Realtek Speaker and Realtek Headphone — neither works after restartCreating a Task Scheduler task to launch the app with a 30 second delay after startupPerforming a Windows