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42643 Threads
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Sheeeshmaster45
posted in Razer Support
I’m having trouble with the product number area

For some reason when I enter my product number in to register it , it just says it was invalid so pls help me with this

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2 years ago
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TomatothinkJET563
posted in Razer Support
Razed Naga Classic Edition works on Xbox one X but not Series S

Hello there, I’m having sort of an issue. I’ve gotten a Razer Naga Classic to use with an Xbox Series S and to test it after making sure everything was good to go by plugging and loading everything up on a pc. To test it first we plugged it into a One X and it worked just fine by being able to map the side panel buttons to keys in game. However the Series S wouldn’t recognize the side panel buttons when trying to map them to controls. I’ve tried researching this and attempting to test a bunch of things and it also didn’t work on the Series X either. Anyone got any ideas or answers?

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2 years ago
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talkclassicDarkCoral343
posted in Razer Support
who are u its me me me me

me me hi its me

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2 years ago
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talkclassicDarkCoral343
posted in Razer Support
i very sad that my acount has banned

sad sad sad sad

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2 years ago
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MooerGold
posted in Razer Support
Functions not working on Razer Huntsman Mini (Linear)

When I try to use FN + J for example, it presses N instead of Left. When pressing FN+K it presses M instead of Down. When pressing FN+2 it presses 2 instead of F2. I have reset my key bindings and profile on Razer Synapse, and this still keeps on happening. Also my issue here: ( /razer-huntsman-mini-linear-not-detecting-some-inputs.83144/ ) still isn't resolved, if anyone knows how to fix either of these problems, please explain so I do not have to try and go through warranty to get a new keyboard. ( This started happening today, and I'm on the latest version for my keyboard and synapse.)

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2 years ago
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Shakaka88
posted in Razer Support
Mouse not recognized by windows when plugged into keyboard USB port

I have a Razer Naga Trinity and a Razer BlackWidow Chroma Stealth. They both work fine on my Windows 7 PC and I plug the mouse into the USB port on the side of the keyboard to save space behind the desk, but I recently just got a Windows 11 PC and they mouse and keyboard both work when plugged into their own ports on the PC but when I plug the mouse into the USB on the side of the keyboard Windows does not recognize the device. I can plug my XBox 360 controller into the keyboard's USB and it works fine, but the mouse still will not recognize. Help please? On a clean Windows 11 install and have a fresh version of Synapse.

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2 years ago
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Monkeyguy70
posted in Razer Support
Barracuda X microphone stop working

Hi all, today the microphone of my 4 months old Barracuda X stopped working, I tried on another computer and same issue, headphone is OK but mic doesn't work. I'm using win 11 but same issue on win 10, any tips to try before I contact the support for fixing/replacement?

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Razer.Speedcr0ss
2 years ago
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Tony_Pemberton
posted in Razer Support
Razer Blade 17 - 4K 144Hz - GeForce RTX 3080 Ti - Black

Hi All, I'm new to the Razer scene and have had the Razer Blade 17 - 4K 144Hz - GeForce RTX 3080 Ti - Black in my basket for a couple of days but wanted to see the device (or similar) in the flesh before dropping £4.7K on a laptop. After seeing it, my mind was made up but then the device is now not available for pre-order. Does anyone have any idea when they're likely to be back in stock for pre order in the UK? Many thanks in advance. Tony

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Razer.Speedcr0ss
2 years ago
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technolabJet292
posted in Razer Support
Razor Blackwidow Ultimate 2016 keeps spamming keys.

Hi, My keyboard keeps spamming keys. Unlike most cases, mine sometimes does the whole row and won't stop, almost like its keys are sticky. I did all the steps outlined in the video and even cleaned out my keyboard and still, nothing has changed. I updated the firmware, reinstalled synapse, and even made everything up to date, and still no change. Please help.

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Razer.Speedcr0ss
2 years ago
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BAIHU_OTW
posted in Razer Support
huntsman mini 60 gaming keybord

my huntsman mini 60 keyboard U key has an issue where the key doesn't work and it sometimes comes up (m'?). does anyone know a fix? I have reset the board six times and it works every so often. I have clean the board every two weeks and the issue started two days ago.

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Razer.Speedcr0ss
2 years ago
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ruryop
posted in Razer Support
Razer BlackWidow X Chroma - spacebar getting side-stuck

Hi, I'm having issue when using my spacebar that it sometimes tend to get stuck while not getting hit in central part. I usually use my spacebar near left-corner, and it tends to get stuck in downward position and stops recognizing hits. Can you please advise on how to resolve that issue? Thank you!

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Razer.Speedcr0ss
2 years ago
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Shell8912
posted in Razer Support
I have no signal in our home because this is mountain only wifi can be use.. I can't get the code on

I have no signal in our home because this is mountain only wifi can be use.. I can't get the code on my cellphone number because no signal. How do I use this I will come up the mountain?

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Razer.Speedcr0ss
2 years ago
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GoonSawce
posted in Razer Support
Razer Phone 2 - Does not show 5ghz WiFi connections

I was able to connect to 5ghz connections for a while. After resetting my phone I can no longer discover 5ghz WiFi connections. I'm only able to connect to 2.4ghz connections. I've been scrambling trying to figure out a fix but haven't found a solid answer/fix. Please, I really need a fix for this. Thank you so much.

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Razer.Speedcr0ss
2 years ago
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sharpDarkMagentacast563
posted in Razer Support
Need help! Razer BlackShark V2 X damaged 7.1 Surround Sound Activation code

I just purchased earlier today. After scratching, it damaged the paper, removing some characters of the code.

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Razer.Speedcr0ss
2 years ago
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Matcreux
posted in Razer Support
Razer Deathadder Chroma - Freezing and lags for 2 sec

Hello, I have big trouble with my Razer mouse since 3 weeks ago. When I wake the computer, cursor freeze and lag for 2 sec before working properly. It could happen when ever the time but I don't know how to fix this issue. I don't know if it's a trouble with mouse driver or with my HP System. My PC is running on Windows 11 Home. I already tried to turn off power options from my HP system to NEVER but it didn't fix my issue. Mouse - Razer Deathadder Chroma - (*Omitted) Thank you !

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Razer.Speedcr0ss
2 years ago
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radioCyanALEXANDRITE460
posted in Razer Support
probleme souris razer naga lefthanded edition

bjr, jaimerais savoir si quelqu'un pourrait m'aider pour un problème avec mon interface de souris. je n'arrive plus à voir le menu de ma souris. quand j'ouvre le menu, je n'ai que la fenêtre avec les 3 cases : enregistrer votre garantie produit razer / visiter razer store / afficher les périphériques compatibles. Or, avant j'avais un profil et je pouvais modifier le profil et les raccourcis :/ jai essayé la mise à jour , et la déconnection/reconnection mais rien :'( quelqu'un pourrait-il me conseiller pour récupérer mon menu?

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Razer.Speedcr0ss
2 years ago
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busLaurelGreendaily667
posted in Razer Support
Surround sound 7.1 not working.

I Recently bought a KRAKEN X headphones when i scratched the code with a coin, the ink got blurred and its not clear for me, is there any other way to get the code please? i spent weeks saving up for it. i hope i dont have to pay 20$ for the code again.

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Razer.Speedcr0ss
2 years ago
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FinesseFNM
posted in Razer Support
Razer Blackshark v2x code unclear

Hello, My razerblackshark v2x code was scratched too hard and its unreadable. Is there any way you guys can help me with the code activation for 7.1 surround sound? I can send proof if needed, please contact asap.

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Razer.Speedcr0ss
2 years ago
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everOlivine842
posted in Razer Support
Razer Blade Pro 2020 Windows 11 black screen flickering after wakeup

Hi, so I have the Blade Pro 17 2020 Late Edition. I recently upgraded from Windows 10 to 11. The problem already existed on Windows 10 but I was able to get around it by downgrading to outdated Nvidia drivers (436.06). - Updated BIOS to 1.06 - Already on Dedicated GPU mode 120 Hz - Disabled Hibernation - Disabled Fast startup - Disabled touchscreen in Device manager After installation of the Windows 11, I also installed the latest drivers from Nvidia 511.65. And then the problem I had before started again. Whenever I wakeup the laptop from sleep I get the black screen with flickering and there is nothing I can do apart from pressing the power button for 4 seconds until the computer turns off. When there is a regular start, everything goes fine. I tried to downgrade to 497.09 drivers using DDU and the problem persisted. I need help with this issue which is not Windows related because it happens on both 10 and 11.

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Razer.Speedcr0ss
2 years ago
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jesseinsfInsider
posted in Razer Support
Huntsman Elite Volume Knob Issue in Windows 11

I cannot adjust the volume through the volume knob on my Huntsman Elite keyboard while Synapse 3.0 is running. The volume just fluctuates up and down by +/-2 or 3 numbers. If I close Synapse 3.0 then I can lower the volume, however it still fluctuates up and down, but it does this less. The firmware updater from the Support site says that my Huntsman Elite has the latest firmware installed.

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Razer.Speedcr0ss
2 years ago
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andresnahe
posted in Razer Support
CLEARANCE DELAY

Hello a few days ago for the first time a purchase. by Razer.com, During the tracking of the package Fedex warns me that my package has a customs clearance delay. If someone has gone through this, what should I do? because I'm panicking because I see that the same thing happened to many in this forum. I just want to know if my package hasn't arrived, will my money be returned to me or, unfortunately, I've already lost, please help!!

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2 years ago
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thinktalkFlavescent801
posted in Razer Support
Razer Phone 2 Cracked Screen

Is it still possible to find a replacement for the Razer 2 screen?

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2 years ago
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ivann997
posted in Razer Support
Razer activation code

Hello i lost my razer activation code how can i get it again i have my prduct registred on razer ID. Thanks

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2 years ago
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Flesh_Hunger
posted in Razer Support
razer Kracken V3 Pro haptics create static sound when active, HELP!

I am having the same issue. I uploaded a test I was performing to my google Drive for all to hear. I need help!! i don't know if links are allowed. I apologies for my ignorance but here is my attempt: First Set of v3 pros - I sent this video to the customer service team https://drive.google.com/file/d/17ovagEDTdqDGpUn7bEn-ttEY7HPMuVdU/view?usp=sharing Second set - made this video for the team here. tested with a tone generator and a music video https://drive.google.com/file/d/17xvTIt2e18LeFf9Di_PhygfYs7TQ17EV/view?usp=sharing additional information for record: > have done the clean install of razer synapse 2 and 3 > clean install of only 3 at the moment > tried all eight usb ports on my system > set every setting to default > if this does not solve them going back to my V2 tried and true thanks team travis

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2 years ago
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lord_vivec
posted in Razer Support
Kraken X USB 7.1 system scratch card

On January 23, 2022, I purchased Kraken X USB and did not find cards with an activation code for the surround sound system. What can I do now?

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2 years ago

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