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42531 Threads
C
crazyfool.sb
posted in Razer Support
Razer Raiju Mobile Causing BSOD errors (WDF_VIOLATION)

Hello, I recently bought a razer raiju mobile. It is causing blue screen errors when I try to connect, occasionally. I got help from the microsoft forums and they told me definitively that the controller is crashing windows. Is there a fix for this? Please help! The error is caused by this - RzXInputRaijuMobile.sys ( RzXInputRaijuMobile+d9e3 ) thanks in advance

1
Razer.Speedcr0ss
3 years ago
M
Matrix722
posted in Razer Support
Reversed Keys Razer Cynosa V2 RGB Keyboard

Why is the tilde/backquote key reversed in my Razer keyboard. The 'quote' key as with others are reversed. Is there a setting I have to change/ Notice forward slash instead of question?

1
Razer.Speedcr0ss
3 years ago
G
gggchaseyt
posted in Razer Support
Question About The Iskur

Iskur And I Don't Like It Can I Return It If I Bought It On Amazon

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Razer.Speedcr0ss
3 years ago
C
CorndogMonkey
posted in Razer Support
Razer Viper 8k mouse wheel issue

Hello, I've bought my Viper a few days ago, and half the mouse scroll wheel is stiffer than the other, however, as time passes by, the difference gets slimmer. Is it normal?

1
Razer.Speedcr0ss
3 years ago
C
CorndogMonkey
posted in Razer Support
How do I enable N-key rollover on my Huntsman Analogue?

In specifications it states that it has N-key rollover, but so far I've gotten 10 key rollover. How do I enable N-key?

1
Razer.Speedcr0ss
3 years ago
J
juliexhime
posted in Razer Support
Problems with Razer Kraken Kitty Edition

Hi everyone. I usually plug the USB for my Razer Kraken Kitty headphones into one of the USB slots of my Razer Base Station V2 Chroma. When I'm not using my headphones for gaming, the mute button works normally. But recently I noticed when I use Discord or game (ex. Valorant), my mute button does not work at all. It's very frustrating because my husband has the same items as me but he does not face this issue. If I mute the mic before I hop on discord or game, it'll stay stuck like that until I either close out all the applications or sometimes plugging and unplugging works. I tried using the other USB port on the Base Station but it still has the same issue. I even tried plugging it into my PC, but it still faces the problem. All my Razer items are up to date and so is my computer. I know that this is not a big deal, but it is definitely annoying, especially when I need to say something to private to my husband when we're gaming with friends. I don't want to end up buying a whole new

1
Razer.Speedcr0ss
3 years ago
L
LemminoX
posted in Razer Support
is it safe to remove the bottom sticker on the Deathadder Elite?

The sticker has been peeling off and causing me issues as of late, will there be any issues if I just peel it off and get the glue off? I saw some old posts saying not to unpeel the stickers but they were referring to older mice and I haven't been able to find anything on the Deathadder Elite. For clarity, the sticker I'm referring to is the one with the mouse's name, serial number and such

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L
3 years ago
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headBeauBluebuzz572
posted in Razer Support
Synapse 3 does not recognize devices following an update. Solved!

Hey folks, I wanted to share this since I couldn't find this solution anywhere else, and it certainly isn't obvious. I'm running the 20H2 Windows 10 build. After a recent Synapse 3 update, the software no longer recognized my Tartarus V2. The HID device drivers were loaded and up-to-date. I tried reinstalling them anyway, with no change. The device itself was fine. Opening notepad, and pressing a few keys on my Tartarus proved that the key presses were still being recognized by Windows, although only with the default key mapping. Following the instructions for a complete uninstall and reinstall of the Synapse 3 software had no effect, but also reported no errors. Ironically, I was also having trouble with a recent Origin launcher update reporting an error that it was unable to connect to the internet (after having just downloaded and installed said update from the internet.) So I had been uninstalling and reinstalling that launcher with no luck either. I checked antivirus, di

3
T
3 years ago
R
raagis
posted in Razer Support
fortnite

What is your opnion on fortnite?

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R
3 years ago
B
Bellizz
posted in Razer Support
Disgusting experience with "customer support," and I don't know what to do

I opened a brand new $500 Razer Iskur chair on August 16th. The chairs lumbar support (about 90% of the reason you buy this chair) was (well IS) completely broken/defective out of the box. It simply doesn't work. I opened a case on August 16th... for a brand new. $500 chair. That arrived Dead on Arrival. It is now September 3rd and NOTHING has happened. I was told over 2 weeks ago (after about my 5th contact with customer support) that my case would be escalated to an "urgent" case and escalated to customer support level 2. I have made 5+ phone calls, sent about 10 emails, and contacted customer support at least 3-5 times about this single case. And STILL nothing is in the mail. Nothing has been done. I have... and I'm not exaggerrating at least 6-8 emails stating "We will provide updates accordingly once we have one. Rest assured that we are doing our best to resolve the issue. Thank you for your patience and for understanding." I honestly feel like this is theft. I am getting the

1
Razer.Speedcr0ss
3 years ago
B
Bellizz
posted in Razer Support
Insanely disgusting experience with "customer support" this feels like theft

I opened a brand new $500 Razer Iskur chair on August 16th. The chairs lumbar support (about 90% of the reason you buy this chair) was (well IS) completely broken/defective out of the box. It simply doesn't work. I opened a case on August 16th... for a brand new. $500 chair. That arrived Dead on Arrival. It is now September 3rd and NOTHING has happened. I was told over 2 weeks ago (after about my 5th contact with customer support) that my case would be escalated to an "urgent" case and escalated to customer support level 2. I have made 5+ phone calls, sent about 10 emails, and contacted customer support at least 3-5 times about this single case. And STILL nothing is in the mail. Nothing has been done. I have... and I'm not exaggerrating at least 6-8 emails stating "We will provide updates accordingly once we have one. Rest assured that we are doing our best to resolve the issue. Thank you for your patience and for understanding." I honestly feel like this is theft. I am getting the

1
Razer.Speedcr0ss
3 years ago
J
jkv-k
posted in Razer Support
Razer Iskur wheels issue

The wheels of my Iskur chair barely can move, and they'r not smooth at all. Is there a problem that I can fix? Or should I contact razer support.

1
Razer.Speedcr0ss
3 years ago
V
Voodoochild1974
posted in Razer Support
Blackshark V2 Pro. Ambient noise reduction buzzing

Blackshark V2 Pro. Ambient noise reduction buzzing. As it says really. All works fine, no buzzing/pop and all that, but if I turn ambient noise reduction on, it buzzes like crazy. All the other mic stuff is fine, but that is not right no matter if it's wireless/wired/different USB. Not sure if I need to return them if the mic is faulty? Or if anyone knows the reason/fix. Thanks

1
Razer.Speedcr0ss
3 years ago
O
OpenR2
posted in Razer Support
No return on RazerCare?

I order the wrong laptop. I wanted the new Razer Blade Pro 4K. I started to do the RMA but it says the $449.00 Razer Care is non refundable? i want to return the unopened Razer Blade Pro HD and the Razer Care? Why will it not let me return an used warranty? if it will not let me return the Razer Care can I use it on the replacement 4K?

3
Razer.Speedcr0ss
3 years ago
L
Lykias1
posted in Razer Support
Razer Synapse - Change Logs

Where are the Razer Synapse Change Logs? This has been asked multiple times but it seems Razer refuses to reply. Are we seriously dealing with a company that installs high (OS) privileged software and refuses to include change logs for their (relatively many) updates?

3
Razer.Speedcr0ss
3 years ago
J
Juanpa118
posted in Razer Support
Paid 2 play games issues

Today, during silver fiesta, I opened the app on mobile and the space of p2p games and it's empty, is just black. Why is this happening?

1
Razer.Speedcr0ss
3 years ago
A
anshacklesInsider Mini
posted in Razer Support
Cynosa Lite very dim

I picked up a Cynosa Lite keyboard today, works fine but the lighting even at 100% is so dim it's hardly visible in daylight. Before I take it back to the shop and go back to my annoying Asus keyboard I thought I'd check if anyone had a solution, although some google searching seems to show that Razer may have decided to make their keyboards dim by design which seems a stupid decision. Since the brightness can be adjusted, I see no reason for maximum brightness to be so feeble. The Asus keyboard has some issues but at least it's possible to set it so I can see the key legends in daylight. The only bright thing is the Razer logo on the front face. If all the Razer keyboards are this feeble now, I'll have to look elsewhere for a replacement, which is a pity as the reputation for quality otherwise is generally good.

1
Razer.Speedcr0ss
3 years ago
M
Mjatterhorn
posted in Razer Support
Sidetone is way too quiet

I know this has been addressed in other threads, but I also feel like Razer isn't going to update this unless we keep bugging them about it, so here it goes. Sidetone is WAY to quiet. We need options in Synapse to increase the volume of sidetone without turning the volume knob all the way to 100%. In my BlackShark v2 Pro wireless headset if I turn the volume knob to 100% I can hear sidetone and it's good, problem is at 100% you get an audible buzzing feedback noise. If I turn the volume to 50%, there's no buzzing noise, but I can't hear sidetone at all. Just let me adjust the volume of sidetone independently of the actual headset volume please.

1
Razer.Speedcr0ss
3 years ago
D
DustStormpointsolo460
posted in Razer Support
ไม่ได้รับรหัสpin

ชำระเงินผ่านโมบายแบงค์กิ้งแล้ว แต่หน้าเพจขึ้นคำว่าผิดพลาด ไม่ได้รับรหัสpinครับ

1
Razer.Speedcr0ss
3 years ago
M
Merkidemis
posted in Razer Support
Razer Blade 15 2020 Slow WiFi

Good afternoon, Recently purchased a refurbished Razer Blade 15 (2020) Base from Razer's eBay store. The machine, on the whole, works great (the OLED is gorgeous!). However the Wi-Fi is painfully slow, averaging around 3-5MB/s, less than 20% of what other machines on the wireless network (like a 2020 MacBook Pro) can do, even when sitting right next to each other. Copying a 1.7GB file off a gigabit wired Synology NAS took ~59 seconds on the MBP, but the Blade took just over 6 minutes. So I am assuming something isn't working at its best. I have finished with all the Windows 10 updates, and reinstalled the standard Intel driver (version 21.60.0.5) for the adapter. The thing I could find on the Support Center for hardware drivers is the BIOS Firmware Updater Guide. Any suggestions on what to do next?

2
Razer.Speedcr0ss
3 years ago
I
insiderradioFlattery421
posted in Razer Support
Repair questions

So I bought my Razor kraken headphones from target several months ago and can not find the receipt. Where can I go to send them in or what department am I supposed to go thru for this cause I have no sound out of one headphone because of my 1 year old had to much fun with them without me noticing.

1
Razer.Speedcr0ss
3 years ago
B
busLightOrchidbyte152
posted in Razer Support
BILLETERA NO ACREDITADA

He comprado con mi tarjeta de crédito exitosamente y no se ha acreditado correctamente en mi billetera razer gold. Ya consulte al emisor de mi tarjeta (Banco) y me dijeron que la compra fue exitosa y también aparece la cuenta en mi extracto. Alguna solución por favor..

1
Razer.Speedcr0ss
3 years ago
R
ramikhalaf
posted in Razer Support
Blackshark V2 Pro + Blade 15 Advanced

Hey all, I am having a ton of issues trying to use my blackshark v2 with my new razer blade advanced 2021. The headset I owned previously before getting the blade, and when I plugged it in I could only head sound out of the left side. This was odd since the headset works as expected on my other PC. With the blade when the sound settings are set to output to Razer Blackshark V2 theres only sound out of the left ear. If i switch it to THX Audio, the sound is slow static sound. I reinstalled Synapse 3 but that didnt resolve the issue so I did a full restore to factory settings on the blade. After the restore I plugged in the headset and now I can hear sound out of both sides when output is set to Blackshark, but when I try to set it to THX Audio the sound comes out of the speakers instead of phones. Has anyone hit issues like this before and what did you do to fix it? Thanks!

1
Razer.Speedcr0ss
3 years ago
A
ak4ray
posted in Razer Support
Razer Turret for Xbox One

Hi Like another user my Xbox key on my keyboard no longer does anything on my Series X, it doesn't light up either, it doesn't open the Xbox dashboard on my Series X, but if I plug it into my computer it opens the Xbox dashboard in windows 10. On my Series X the windows key now opens the dashboard. Was there an update that scrambled something? The other user reported that the secondary buttons on his mouse don't work but I haven't yet confirmed if mine is the same. Any help would be appreciated. Thanks Ray

3
Razer.Speedcr0ss
3 years ago
X
XxGrapelsxX
posted in Razer Support
Kitten Headset with USB?

Can anyone suggest an adapter that will connect to the USB cable so I can use my headset with my PS4? I have been trying to find one but am only finding the jack to USB

0
X
3 years ago

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