Razer Support

registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

Hello,My Razer BlackShark V2 Pro White Edition is still under warranty.The detachable flexible microphone has gradually become too loose and no longer stays in the desired position during normal use. The headset has always been handled carefully and has never been dropped or damaged.Since the microphone is removable and replaceable, I would like to know if it is possible to obtain a replacement microphone or if another warranty solution is available.Thank you for your assistance.

About two months ago, my Razer Blade 15 (2020) laptop shut down completely.While rendering, it overheated and the battery drained suddenly. After plugging in the charger, the green charging light came on, but the display did not work. At first, the screen showed abnormal output (photo attached), then the laptop stopped turning on at all.I decided to repair it to a local repair shop in Bangkok since there is no official Razer service center in Thailand. They reported possible motherboard damage and battery issues, but could not fix it.Currently, the laptop does not power on, only the charging light turns green.Please advise on repair or service options available in Bangkok, Thailand.Thank you.  https://drive.google.com/drive/folders/1ZVuqQfoUbI8la01Mf-kjhtki8-0SmIdh

Hi, i was gone for like a week and come back and the dongle keeps disconnecting and connecting. I tried different ports and another pc, same issue on that pc too. It works fine wired but not with the dongle, i cant update the firmware either bc the dongle has to be connected but as i already mentioned it doesnt connect. Idk if there is a fix. If not does anyone know if there are replacement dongles for this mouse?

Roughly 2 nights ago I unplugged my dongle so I could charge my mouse, as it was on low battery. I allowed it to get to 100% then when I plugged the dongle back in it showed no signs of life at all. The mouse works perfectly fine when It is connected via cable and is registered on synapse. But as soon as the dongle is connected it comes up as device is in sleep mode, turned off, or needs to be connected via 2.4 GHz. I have tried every fix to the issue I could find online and nothing has worked. Here is what I have tried: Disconnecting and reconnecting the dongle to different USB ports Holding the power button for 10+ seconds and nothing Testing the dongle on another PC (Nothing) Restarting the system multiple times Reinstalling USB and mouse drivers Uninstalling and reinstalling the mouse software Using the mouse pairing utility Any and all help would be appreciated with this as I will continue to use it wired for now but Wireless is much more preferred. Thank you In advanc

I recently downloaded and updated the new bios for the razer blade 14 - RZ09- 0370C because i couldn’t play the new call of duty without doing so and now it seems that secure just won’t turn on without causing issues. I try turn it on and it doesn’t letting me, giving me an error, followed by putting me back into the bios. I found online that the bios update has caused everything as it doesn’t allow you to reset the secure bios keys. Is there any way around this? 

I have Razer blackshark v2 x headphones that I recently bought, and I wanted to add them, but it says that the product is already registered, so I can't connect 7.1:(

Every time I attempt to launch Synaps 4, it force closes within moments of trying to launch.  I have tried every troubleshooting step, I have done a clean install 3 separate times with reboots between each, I have allowed the engine through my firewall and nothing has worked.  This is the second time this has happened and is very frustrating.  All of my equipment is razer and I need these in order to do  anything on my PC.

My Basilisk ultimate wont power on at all anymore, except for the red sensor on the bottom. I’ve tried:A hard power reset holding down the right, left and middle mouse button Verified the cable is working  Tried plugging it in to another PC

"Hello, I have lost the USB wireless transceiver (dongle) for my Razer Barracuda X headset. My product details are as follows:P/N: RZ04-04430100S/N: (removed for security purposes)Could you please guide me on how to purchase a replacement dongle compatible with this specific model? Thank you."

My Razer Enki has suffered an internal failure on the passive side of the backrest frame opposite the locking mechanism. The external bolts are fully secured, but the left side backrest skeleton is free-floating. I am out of warranty but would like to purchase an out-of-warranty Replacement Enki Backrest Assembly!--tgqphd||[]-->!--tgqphd||[]-->!--tgqphd||[["shopping_product",2,"","egciajibapwb","razer>!--tgqphd||[[null,null,0,1,null,null,null,null,null,null,null,null,null,null,null,null,["razer> directly. [removed by moderator]

Hello. I recently purchased the new basilisk v3 pro 35k wireless charging mouse (phantom white) and the wireless charging puck / dock.  I have created a lighting profile in chroma studio for both the dock and mouse. When I charge my mouse it changes the lighting to the yellow / green blinking charging lighting which is fine. But when it gets to 100% both the mouse and dock stay bright green and my lighting profile won’t start, even after I manually change it back and forth between static / my chroma profile. It’s just stuck on an ugly green light no matter what I do. Please help.

I bought the Razer Pro Type Ergo and Deathadder v4 Pro, which are supported by Synapse for Mac...The issue is on the Mac; there is no way to update the firmware, especially for the keyword, for which the battery is draining so fast like 2 days. Is there a way to update the driver on macOS? The only thing I can think of is to use a VM with Windows and install the driver, but I’m not sure the driver will be recognized by the VM like Razer Identifier.  

Need help, I can’t make any transactions because I lost my authenticator app, together with the backup codes. What shall I do?

Complementing my previous appeal, in this I want to tell you how I managed to temporarily fix synapse and apply the settings inside it.1. Completely remove Synapse and install version 3 from the website.2. Connect your headphones to the synapse, then configure all the settings as you need.3. Close the synapse, remove it from the system startup, then reboot the system.4. Open synapse as administrator, check your settings, Next, hold down the mode switch button on the right earcup for 7-8 seconds until a sound alert (First beep, then speech)5. Connect your headphones via Bluetooth to your phone without disconnecting them from your PC. Then go to any application and check the operation of the equalizer, to do this, press the mode switch button once, you should immediately notice the difference.6. After that, in your phone's Bluetooth settings, manually disconnect the headphones (or turn off Bluetooth)The synapse setting will then be applied to the headphones. I'm not sure, but if you want

Well, I received a Razer basilisk V3 pro 35K mouse as a birthday present. When I connect the mouse to "Razer Synapse" to configure it, the LED mode changes, and the top left light flashes red for milliseconds, or turns off. I've tried many things, but it just doesn't work. Is this a manufacturing defect? Or am I missing something? I tried resetting the firmware, but the app doesn't even detect the mouse when I connect it. 

I selected the auto-launch option in Synapse at system startup. But Synapse doesn't start when I turn on the PC. How can I fix this?

My basilisk v3's scroll click has stopped registering clicks completely. I just got this mouse a couple of weeks ago, ordered online. I think it is a hardware issue. the scroll clicks had always been inconsistent but today it stopped functioning entirely.

Hello,I am contacting you regarding an issue with my Razer Naga V2 HyperSpeed mouse.The Scroll Mode button has stopped working properly and is no longer able to perform its intended function. The mouse has not been physically damaged, and the issue appears to be the result of a hardware defect.Before contacting support, I attempted troubleshooting on my own, including carefully cleaning the device with compressed air to remove any dust or debris that might have affected the button. Unfortunately, this did not resolve the problem.As the product appears to be defective, I would like to request a warranty resolution. Please advise on the process for a free repair, replacement unit, or refund, depending on the available options under the warranty policy.I can provide proof of purchase, serial number, photos, or videos of the issue if required.Thank you for your assistance. I look forward to your response.

Wow I thought I was the only one with this problem. Still can't see a solution very sad.

I got my Razer Huntsman V3 Pro; I've been using it for 2 days, and it worked fine without any issues. But recently I was playing Forza Horizon 6, and suddenly all of the keys went dark, and the keyboard only flashed white lights from F9 to F10, the Insert, Home, End, Page Up, Page Down, END, Delete, and FN keys; and the onboard LED panel also lit up, but when I tried pressing any key, it didn’t work. I don’t know what I pressed, but then all the RGB came back on, and then all the keys went unresponsive. The media keys, volume dial and RGB are working only. Now the onboard panel is only showing me “1” and “P” lit up. Even the FN key is not working anymoreI checked through Synapse 4 and tried to change the profile there. Nothing worked. I tried resetting profiles from the “?” icon in the upper right corner of the Synapse 4 window, but it also didn’t work. I have tried the “ESC + CAPSLOCK + SPACE BAR” combination while plugging the keyboard back in, but it didn’t work. There is no ripple

I lost my blackshark v3 pro dongle, was wondering if I can get another one or a replacement?

Hi all,  Recently got my Razer Joro keyboard. Overall, it's been a pretty good experience, but there are a couple of issues I want to highlight.  1 > When using the keyboard with the Hyperspeed dongle, the keyboard has input cancellation, meaning that when I keep pressing down a certain key, at some point the input is cancelled. This is quite an annoying issue, especially in FPS games. This issue does NOT happen when I use the keyboard wired or with Bluetooth. So I think this is probably a firmware issue, not a hardware issue. This issue has been reported before: While still holding a key down the input stops with Joro | Razer Insider 2 > I experience problems with setting up multiple devices through Bluetooth. When I have only one device connected, there are no issues. However, when I add in a second device on profile 2, the keyboard will not connect anymore to the profile 1 device that was connected. When I try to switch to profile 1 the keyboard appears to be rapidly connectin

Hi all,Got my Razer Joro brand new from Amazon today and I'm running into two input issues when paired with my Orochi V2 via HyperSpeed dongle. Issue 1 - Input cancellation: When holding down any key, the input stops registering mid-hold. Here's what it looks like:Holding W continuously: wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww[INPUT STOPS - still holding key]Holding G continuously: ggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg[INPUT STOPS - still holding key]Holding O continuously: ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo[INPUT STOPS - still holding key]Key is still physically held down when input cuts out. Must release and re-press to get input registering again.Issue 2 - Input sticking: The opposite also happens. I release a key and the input keeps firing as if the key is still held down. For example, I release W but the character keeps moving for

Dear Tech Gods,For me Ctrl+Alt+B is a keyboard combo I use within an important production software, and this keyboard combo has been taken over by Synapse.  When I close Synapse, I regain the combo usage. How can I disable Synapse from taking over my Ctrl+Alt+B? I would still like to use Synapse.  Thank you for your time.Jason Busch