Razer Support

Hey all, Does anyone know how to claim/purchase spare parts for a Razer Enki X. I’ve had this chair for 2-3 years now and I’ve treated it super super well, but for some reason, the weld on one of the legs has completely snapped out of nowhere.Totally weird that the actual metal has snapped - I’ve never jumped on it, or used it roughly, it literally just cracked and snapped one day while I was sitting on it.At this point, my entire leg base has cracked and the whole thing is close to falling apart. I’d prefer to not have to buy a whole new chair, but I cant find anywhere to get spare parts. Has anyone had similar issues? Thanks!

exactly as the title said everytime i play a game it freezes for a bit every 5 seconds.i have updated the software and firmware listed on the razer support website and updated my graphics drivers.am wondering what i can try next 

For the past week or so ive been having an issue where when my headset is plugged in, audio will randomly cut out and ill have to turn the headset back on. This happens every 30 seconds or so and it has made it VERY difficult to use. When im using the headset wirelessly, all is fine though which is what confuses me most.There will also be over day long periods where all is fine and Ill have no problems. Also to note, there are no sound cues within the headset, such as low battery or loss of connection while im having these issues.

Hi,Hi, I discovered that the base of my chair is broken where the gas spring is inserted, which is scratching my parquet floor. As I discovered when searching for support without a serial number, this is a known structural issue. For further information, the chair is just over 2 years old and is used by my son, who weighs just 73 kg.Unfortunately, I can't contact support via the website because I can't find a serial number.It would be nice if I could find a quick solution, as I would have expected a bit more quality for a chair that cost around €300 at the time.

I’ve had my Razer Cobra Pro for a couple of months now, I used it sometimes in one laptop using the 2.4 dongle, then switching to the BT connection when I needed the port. I’ve changed laptop and now it won’t work.The BT connection message appears in W11 (same OS from the last laptop, btw) but with every try, it just cannot connect and it won’t appear on the BT settings.The firmware is up to date both for the dongle and the mouse.

Hi, I have a Naga Pro, and unfortunately it doesn't charge, the charging plate is screwed up. Is there anywhere I can buy that plate?

So my DA V2 X decided to have a relatively rapid degradation over the past few days until ultimately it has died, more specifically the laser is not outputting any light source (digi cam/phone not picking up a light source).All other functions work i.e. micro switches and scroll, but the laser is dead. The voltage at the emitter legs is 0.78V, does that mean anything to anyone: under/over voltage, correct? Anyone know the specs or a where I can source one? Cheers,Tom.

Is there a way to get replacement analog sticks? I have v2 chroma. Seen some other threads but no responses 

Hi my Kraken V3 Pro microphone is lost Not sure how to fix or replace it. Please

I have a BlackShark v2 PRO model of headphones and I lost my transceiver from this and I can’t normally used my headphones. If there any replacement part I could buy? Gaming Headset [ Model No.: RZ04-0322] ; P/No.: PZ04- 03220100  USB Wireless Transceiver [ model No.: RC30-026902] ; P/No.: RC30-026902-0000here is my email for connecting kitg190804@gmail.com Thank you in advance 

So I have this headset since Christmas last year and I wanna specify my sound quality and bass etc. but when I try to connect it to the Razer audio app it doesn’t find my headset.It does connect with the phone and everything but it just doesn’t work with the app.I wanna make the sound better so please give me some advice.thanks and god bless 

Hello,I'm about to order the fully specced blade 16 2025 with AMD RYZEN AI 9 370, RTX 5090, 64GB RAM, 4TB. Here in Greece it costs €4799. When I get to make the payment it informs me of taxes due to customs of €930.My question is: where is the laptop coming from (ie Hong Kong or US) or since I order from www.razer.com/eu-en it comes from somewhere within EU, therefore there is no extra charge of taxes due to customs and I get to pay only the price? Is there any way to make sure that it will not come from outside EU since if this happens it will be inconvenient as I will have to pay importing taxes. Thanks.

Hi everyone,After upgrading my PC from Windows 10 Pro to Windows 11 Pro, my RAZER BLACKSHARK V2 PRO headphones stopped working and I can't hear anything.I tried downloading the latest drivers from the official RAZER website, but it still doesn't work. I uninstalled the drivers and Synapse and restarted my PC, but the headphones still don't make any sound.I restarted my PC with the Microsoft drivers, but the headphones still don't work. I also disabled the spatial audio effects.I updated the operating system, but it's still the same.I'm left with a lot of useless hardware.Can anyone help me?

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last).What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now. 

I can not get my controller to be recognized by the PC.  It works on everything. My game , controller testers. The firmware app won’t recognize it. The Xbox app doesn’t recognize it. I have never been so frustrated dealing with a controller in my life. 

I purchased them on August 24, 2025. But I can't enjoy the 7.1 sound 

In greece, companies purchacing laptops for businesses is free of VAT, and the company which the laptop is required to allow this. How can I get this in the razer checkout, together with a buisness invoice, not a receipt, to a company and not an individual.Is this conected to the razer corporate programm?

Hi Razer Team,I recently logged back into my Razer ID, but I found that the mobile number linked to it is from an old SIM card that I no longer have access to. I created this account quite a while ago, and now I can’t use my old number for verification.Could you please help me update my mobile number?Let me know if you need any verification or documents to proceed.Thanks in advance!

Subject: Request for Charging Sub-Board Schematic – Razer Phone 2 (RZ35-0259)Hello Razer Team,I own a Razer Phone 2 (RZ35-0259) and I am currently experiencing issues with the charging sub-board (USB-C daughterboard). Since official support for this device has been discontinued, I would like to ask if it is possible to obtain a schematic of this board, or at least basic information such as pinouts or connection details.This request is solely for repair and research purposes. Such documentation would greatly help enthusiasts extend the lifespan of the Razer Phone 2 and support the community around this unique device.I would be very grateful for any assistance or guidance on where I could find this information.I'm from Ukraine and as far as I know, we don't have your official stores.Best regards,Maksim Plyaskin

Hello. I have recently purchased the new Razer Kraken v4 wireless headset. When I open its properties in Razer Synapse, it requests me to make the “Game” sound setting the default sound setting. However, with the “Razer Kraken V4 - Game” setting, I cannot play audio on Spotify and YouTube, as the music gets paused immediately, even when I attempt to resume it. The only way to fix this is to go into my computer’s settings: Control panel > Sound and set the Razer Kraken v4 as the default output device. This would normally be completely fine and standard, however, the audio setting that Windows 11 sets as the default output setting on this new headset is “Razer Kraken V4 - BT”. This makes Spotify and YouTube work as intended, but it now makes me unable to edit my headset in Razer Synapse, because Synapse forces me to switch to “Razer Kraken V4 - Game” in order to do that, which means it forces me to use the settin

Hello,The battery on my razer blade 15 (2020 Base) laptop is swollen - there is a bulge in the middle of the keyboard/trackpad. Is it possible to get an official battery replacement? Im located in France currently.

Hello, I can’t request a verification code and have no backup codes. It says ‘unexpected error.' when i request a code. I lost my old phone number, and i don't have an option to receive a code from gmail, and I can’t update my phone number. Please help me change my number asap

When I try to register my Blackshark V2X headset to Razer ID, it gives a product code error and does not accept it.

Hi!I permanently lost my mobile number linked to my razer account :(. I do have full access to the email and I have a new phone number to replace my previous one. I need help asap <3

I’ve had no problems with my headset or the software until today. After the new Razer update, my Razer Nari Ultimate headset stopped connecting to my computer. Sometimes trying plugging the lead or dongle in, it would keep connecting and disconnecting, in the sound settings it was blinking between my headset and one of my monitors monitor speakers. Going into my PC settings, it looks like there is a problem with the drivers after the update.I’ve tried to the repair option and also reinstalled it. The only downloadable drivers I could find was from 2019 and after downloading it, the next button was greyed out. Is there something to download to get it to work again, a way to go back to the previous update or do I need to wait for update/hotfix?