Razer Support

Is it possible to receive VAT invoices for my company in Poland when purchasing products? Best, Lucas

I had a Razer DeathAdder Pro V3 (wireless) suddenly stop working—it was completely dead. No response when plugged in, no wired mode recognition, and pressing the power button did nothing. After some trial and error, I found a fix that sounds strange but worked for me: Flip the mouse over and hold down the power button for 5–10 seconds. This seems to force a reboot or override mode. A white light started blinking, and suddenly the mouse came back to life. After that, I was able to charge it and use it normally again. This issue happened randomly while I was using my computer. I stepped away for about 5–10 minutes, and when I returned, the mouse was completely unresponsive—no clicks, no lights, and no reaction in wired mode. I'm not sure how long this fix will last, but if your DeathAdder Pro V3 suddenly dies, try holding the power button for 5–10 seconds. It worked for me! Hope this helps someone!

If the mouse lies motionless for any length of time (it can be 5 seconds or 1 minute)it may turn off and not turn on again until I remove the battery for a couple of secondsI tried:-Buy other batteries-Install different versions of synapses and just work without it-Reinstall Windows PS:-It can turn off when the battery is fully charged-The transmitter is on table with mouse in 4 inches away from the mouse\ 2.4 mode-The power save setting in the program is set to the longest possible shutdown

This is my second Tartarus as my last one had a multiple key failure. I have had this one for a while and the palm rest has completely worn off. I also want to mention that the second one I received as a replacement for the initial one came with two from pegs of the palm rest on the bottom cracked, so I fear trying to adjust the palm rest will break it. Does razer offer replacement parts for stuff like this??

Hello, today I bought basilisk v3 pro and downloaded Synapse 4 to customize it. I tried to learn the mouse settings in the application then I entered the game I play every day However, my keyboard keys were not working, so I could not send messages in the game, but I could use wasd and space. then i opened google, first i pressed random letters but it was not a good idea, all google shortcuts were activated and there i understood the problem. i think synapse is activating my CTRL key but i don't know how to turn it off. i went through all the settings but i couldn't find it. by the way, i only have basilisk v3 pro and laptop. so there is no separate keyboard.

I will order a dongle but it is not sent to Türkiye help!

Having the following problem. I have the Blade Stealth 2020 RX09-03102E22, with the BIOS current at 1.02. I’m wanting to update this to 1.04 through the updater which I have downloaded. When double clicking the updater, it starts and shows that I’m on 1.02 and it will update to 1.04. I click update, and lose control of the mouse and keyboard as expected however around halfway through the process the laptop reboots as if nothing has happened, and it does not update the BIOS at all, shown by when I start the updater it’s still at 1.02. I have Windows 11 22H2, fully patched and up to date. I’ve tried doing a complete reset to factory through windows, so there no applications installed except what came with it, still the same issue.

My Razer Blade 14 (2021) used to work perfectly with Zoom, Google Meet and other online meeting tools, but it started intermittently not recognizing the laptop’s audio devices. Right now Zoom has this problem on almost every meeting I enter, even after I successfully test the audio devices in Zoom before actually joining the meeting. As soon as I join, the devices stop being recognized. This happened to me on Windows 10 and continues now that I have Windows 11. All of my drivers are up-to-date. Has anyone else encountered a similar issue? Does anyone know how to resolve it?

Hello, I tried to update the firmware of my Leviathan V2 from 1.06.15.1043 to 1.07.00.1043 but failed. A prompt popped up and said that the firmware update failed and asked me to try again after reconnect the device. The source button on the Leviathan V2 also turned red after the failure of firmware update. I have tried to connect the Leviathan V2 with different wire but it didn’t help. Hope someone can help me to figure out the problem. Thank you!

Specs: Windows 11 Intel Core i7-10875H CPU @ 2.30 GHz 16.0 GB RAM (2933 MHz SODIMM form factor) RTX 2070 Super Max-Q (8 GB dedicated memory) As the title suggests, my laptop undergoes thermal shutdown (screen off, flashing green power light, fans still running) after a few minutes of being on, even if HWMonitor or Task Manager is the only thing running. It would run warm but was still perfectly usable two weeks ago when I shut it down and left home for a trip, but now it's unusable. I use this laptop daily for school and for gaming on weekends (Rivals of Aether, Overwatch 2, NFS Heat/Rivals, sometimes Minecraft and Terraria, etc.) The original battery went bad about 2 years ago, and the replacement lasted another year, and the laptop currently doesn't have a battery. HWMonitor shows that the GPU hovers at 60C on startup while the CPU starts at 70 and rapidly spikes to 100C. Total CPU utilization never goes above 15%. I have already tried: Cleaning the fans and heatsink Removing all of

I want to make it so that when you press the "hypershift" key, a zone of the mouse changes to show more visually that the Hypershift mode is activated.

Hello, I bought a razer viper v 3 hyperspeed, but I only see it as 1000 hz. The site I bought said 4000 hz, but I guess it can't happen without a dongle, right?

Dear Razer Support Team, I am considering purchasing the Razer Blade 16 laptop and have a specific question regarding its HDMI 2.1 capabilities. My goal is to connect this laptop to an external monitor that supports 4K resolution at 240Hz, which typically requires Display Stream Compression (DSC) support. Could you please confirm whether the HDMI 2.1 port on the Razer Blade 16 supports DSC? This information is crucial for ensuring compatibility with my external display setup. Thank you for your assistance. Best regards

Hello I purchased a Razer Kraken V3 HyperSense but when I requested the 7.1 Surround Sound Code activation code I did not receive a response and the system says that you are not eligible to receive the activation code.

Good evening, all! I recently purchased two Wolverine V3 TEs, and we love them. Going through the settings, we noticed my first one is on V 1.1.4.0. My second one is on 1.0.13.0. According to the FAQ, it should update upon opening the RAZER app. I’ve tried it on my laptop and two separate Xbox’s, but no updates show up. Is there anything I can do? Thank you!

i was playing suddenly my mouse stopped working and i have done everything i have been trying to fix it the holiday i updated my windows i checked everything it's razer viper V3 hyperspeed

Hello My Naga Pro v2 scrolling wheel is defect and I have been searching everywhere how to contact technical support but can’t find anything. Can I get support? When I scroll the wheel, it goes up and down and up and down and doesnt really care which side im scrolling, it’s going in every directions. Thanks

it started randomly one day and has continued. It doesn't correspond to any movements and all my drivers and firmware up to date for the mouse

My Razer Atheris mouse suddenly isn’t moving after working for more than a year. It connects via bluetooth and usb 2.4 ghz, and the buttons and scrolling works but the mouse cursor doesn’t move! Installed firmware etc. already. Any information why this happened and advice on how to fix? Is it time to get a new one??

I need help to change my email that I no longer have access to. Please and thank you

I bought a mouse 3 months ago, today a message popped up that it has a low battery, although the application said 82%, it started to turn off for a second (there is a docking station), connected via wire, everything is fine. Could it be that the battery is not working?

Hi Razor, I have the dreaded Dissconnect/Reconnect issue. I’ve tried everything to no avail. I guess i am one of the unlucky ones with an iffy Dongle. Can I get a replacement USB dongle for these nice headphones please?

I can't pay for rocket league credits with razer gold, because when I enter the payment type and select “razer gold wallet” and put my email and password, when I click on login it keeps loading and never stops loading

I am so disappointed to not experience this feature. Meanwhile TikTok is showing it and I feel like I got swindled out of my money. I wanna play one game right now. This would have been so nice. Instead I’m not gonna be able to play, unless I play strictly on my phone. I can honestly say. After reading all of this and seeing no potential improvement for iOS users after over a year. I’ll never buy a razed nothing until they fix this issue. If I don’t refund it back for my money back. I play lots of games but I strictly bought the kishi ultra for the virtual keymapping and it doesn’t exist. SMH I’m hurt off this one.