Razer Support

constantly asking me to update device says its up to date. thinking weather to send them back to amazon 

it starts typing out a bunch of random letters on its own and i have no idea how to fix it i’ve tried esc caps and spacebar while unplugging and plugging and nothing fixes it please help

I bought some Razer Blackshark V2 headphones and they didn't have the code and when I tried to get one it told me that it was already registered 

Hello, I wanted to download drivers for razer blade 14 2022, but I found Razer Blade 14" (2022) Firmware Updater in the official websites. And I need drivers, please help me. and there's another problem with my razer blade 14 2022. When I turn off the power, it immediately gives a blue screen. From checo, there's a problem with batteries and a blue screen. help please

Been waiting for a message about my Razer HyperFlux V2 Wireless Charging System and havent heard anything, also I cant even buy another if I wanted too! (cant find a single seller)

Hi there.Recently I reinstalled Razer Synapse 2.0 after realizing 4.0 cloud does not work in line with the previous.I managed to reconnect the mouse. However, all my Macro settings and Mouse profiles are gone from the cloud. I’d like to retrieve them so that i can save it on my own desktop before updating to Synapse 4.0. Thanks team.

So I just received my viper v3 pro sentinels edition mouse (bought refurbished from Amazon) I received a normal hyperpolling dongle and not the included viper v3 dongle. I just need a way to purchase the correct dongle as Amazon has directed me here. 

Razer Wireless Control Pod Volume Dial Stops Working When Synapse Is RunningDear friends,I am experiencing a persistent issue with the Razer Wireless Control Pod. The volume dial functions correctly when Synapse is not running, but it stops responding a few seconds after Synapse is launched.Here are the details of my setup and troubleshooting steps:- **Operating System**: Windows 11 (fully updated)- **Synapse Version**: Latest version (clean reinstalled)- **Connected Devices**:  - Razer Wireless Control Pod (via Bluetooth)  - Razer Audio Mixer  - Razer RGB Headset Stand- **Dial Configuration**: Assigned to “Increase Volume” / “Decrease Volume” in Synapse (Korean version: ‘볼륨 크게’ / ‘볼륨 작게’)**Troubleshooting Steps Taken**:1. Clean uninstall and reinstall of Synapse, including removal of residual files.2. Restarted Windows Audio services (`Windows Audio` and `Audio Endpoint Builder`).3. Verified th

Hello,I have a Razer Blade 2019 Advanced (RZ09-0301) laptop.After receiving the device back from an unofficial local technical service (Razer does not have an official service center in my country), I started experiencing the following issues:- When powering on, the screen stays black for approximately 40–60 seconds. During this time, the power LED blinks green intermittently. After that, it usually boots directly into Windows.  - Pressing DEL or F2 during startup results in a black screen indefinitely, and Windows does not boot.  - Using the Windows command (e.g., "shutdown /r /fw /t 0") to boot directly into BIOS also leaves the system stuck on a black screen, preventing Windows from loading afterward.  - I also attempted to remove the SSD, but the issue persists.  - I am unable to access the BIOS using any key combination (DEL, F1, F2, Ctrl + Esc, Fn + R, etc.).  - Additionally, the CPU is overheating and throttling

Hi all,Just got the basilisk v3 pro 35K, have installed latest firmware and synapse 4 is showing 125, 500 and 1000hz as the only options. Isn’t this mouse capable of 4000hz and 8000hz? I specifically want to use 4000hz. Am I doing something wrong? Also tried to restart pc, no differenceSome screenshot for your references:   Appreciate your inputs on this matter.

I love my iskur xl seat which i had for about 4-5 years now.  But the problem is the seat cushion is cracking and peeling.  I tried using some stand alone cushions over the cracks but it’s not comfortable.  Also tried using some leather couch tape to cover it, but it’s just not the same. Do you guys sell just the seat part? Please advise.

Hello, my Razer Blade 15 Base Model (early 2020) recently started getting stuck and loop restarting to the Razer BIOS page (this happens on battery). When the device does finally get to Windows, the system date and time shown was from my recent use. When plugged in, the device starts normally and the system date and time are correct.  I entered the BIOS menu while the looping was happening and it shows my system date as 01/01/2020. I was hoping someone could confirm for me if this is due to the CMOS battery dying?

Hello,Since yesterday I am having an issue with my Razer Kraken X USB headset. Everything was fine with audio until certain moment when audio suddenly went much quieter than usual. At the volume set to 100% it was actually about 20-30% when testing.Advanced tab under the Speakers settings however seem to have a sample sound to test quality and volume of a speaker (headset in this case) and when I click on this, it seems to be much louder.I saw people having similar issue but all the solutions didn't work for me. I tried uninstalling and reinstalling Synapse again to no avail. Fiddling around volume settings in Windows didn't help either. I am out of ideas. 

My logo light isn’t on even though it works perfectly fine, if I switch it to the Bluetooth option it will light up but when it’s on 2.4 the light is off

Hello, was closed in error.  This is an issue impacting many users with this specific model (Razer Blade 16 2023, 4090 GPU).  This seems to be a bug in the latest version of Synapse 4 where the previous thread suggested opening a warranty support ticket (in error). Summary:Synapse 4 does not show the Hyperboost option as of most recent version of Synapse 4, when using a Razer Blade 16 from 2023 with a 4090 GPU and the Razer Laptop Cooling Pad.  This option was not as far as I am aware available ever on Synapse 3.  Confirmed when connecting the Laptop Cooling Pad to both the Thunderbolt 5 Dock Chroma and to the Blade itself with nothing in between.

HiJust downloaded razer synapse 4 because i was interested in trying snap tap feature and before downloading it i checked if all my peripherals were compatible and supposedly they all are, but now that I've installed it they all work except my headphones (Razer Blackshark v2 HS), they get recognized by the program but it just loading infinitely, it won’t let me change any setting using the program.

hi there iv had my chair for a little while now and iv just lived with this issue but its getting to the point where its loud… where do i buy a Razer iskur v1 cylinder? as i think mine is on the way out 

Hi all, currently abroad in Latin America and in need of some quick advice/info. My razer blade 14 (2022) has stopped charging and a burning smell is coming from the charging port. Wanted to understand if solution here would be to replace the battery, or is smth else the issue ? Will take it to a repair shop but just want to limit how much I’ll get scammed. 

I have a Wolverine V3 Tournament Edition. I have it plugged into my PC. I’ve tried multiple ports. I’ve tried updating the app. I can confirm the controller works as I can use it in games. But I cannot customize it because when I open the app I am just told “Connect a Razer controller to get started”. I have unplugged and plugged it in. I have restarted my computer. I try pressing buttons on the controller. Nothing works. When I first connected it to my PC, I opened Synapse, as I assumed I would customize it there. It showed up initially, then it prompted me to press the “Circle”, Menu, and A button at the same time. Then the thing disappeared from Synapse. Then I downloaded the app afterwards

Hi, I recently purchased the Razer Wolverine V3 Tournament Edition 8K PC. The problem is that I set the polling rate to 8000Hz, but when I checked the controller, I saw that this value wasn't applied correctly. This is also true for the 4000Hz, but the 2000Hz seem to work fine.  

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared). O

I no longer have access to my old email, and I hadn’t set up a backup email, and I can’t change or add an email because I get stuck on the 2-step authentication, since I can’t verify the email. Any chance I could get some help? Thanks in advance!

Bonjour, Je viens d'acheter un Razer Blackshark V2 X mais impossible de trouver le code d'activation du sound 7.1. Je suis passé par le site, j'ai décortiqué ma boite mais rien y fait !

Hi, i recently got gifted a 50 gold gift card, so, i ran into my computer to activate it, i logged in my old razer account, that i used back when i had a razer naga, and redeemed it. Next thing i know is that i’m trying to make a purchase with those coins but it asked me for a SMS, with my old phone number, and the other option i had was to use security keys, that i don’t know where i saved it, so basically lost. I was hoping to get help with the live chat, but now i’m already an hour and a half in queue 1st position, and no answer.If anyone can assist me on how i can change the phone number without having it or the security keys, i would appreciate it. Or some way to unredeem my code.Thanks in advance !! 

hi, i need help for my registered mobile phone number and i forget it cuz its a lost phone and i need to purchase something using my razer gold asap, so can anyone help me plsssssss!!