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Razer Support

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  • 38,692 Threads
  • 56,219 Replies

38692 Threads

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DoomTrain
posted in Razer Support

Siren X and Razer Wireless Charger not recognized by Razer Synapse

I thought that if I gave it time, an update would fix the issue and the Siren X and Wireless Charger would be recognized after an update. Synapse did pick up my Kiyo, Huntsman Tournament Edition and Viper right away, but not my Siren X or Wireless Charger. Win10 64 Bit (1903) (OS build 183.62.959) GTX 1080 (446.14) i7 8086K 16Gb RAM Synapse ver. 3.5.730.72314 Oddly enough, the Siren X is picked up in WIndows 10 itself and even labeled Siren X, but Synapse itself doesn't see the microphone

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3 years ago
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kingy10kingy
posted in Razer Support

Razer Basilisk V2 Clutch Pedal Too Short..

Hi, I am finding trying to activate the clutch pedal hugely difficult as the clutch is just too short. Does Razer have a longer one for the v2? Does anyone else have any suggestions? Thanks

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3 years ago
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urbanSpaceCadetflow257
posted in Razer Support

Ctrl + F4/F5 on Huntsman Mini

Dear Razer Support, I have tried to reach out to you via chat, I have spoken to Alfred and explained him my issue. He mentioned that the case would be escalated with high priority but I got disconnected from the chat. Could you please inform how to perform the Close tab (Ctrl + F4) or Hard Refresh tab (Ctrl + F5) in the Huntsman Mini? Such actions should be executed by pressing Ctrl + Fn + 4 or 5, as it works with the Alt + Fn, but it does nothing. I have searched the internet and found only one post on reddit about it, which is unresolved: https://www.reddit.com/r/razer/comments/i7y150/huntsman_mini_ctrl_f5/ I have loved the keyboard and do not wish to return it, but this is an extremely important input for anyone who works with several tabs in the browser. I cannot believe that Razer did not design the keyboard to have it. All other 60% keyboards from any brand have it. Looking forward to hear from you. Thanks.

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3 years ago
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Bowenthrope
posted in Razer Support

Razer Nari not working

Hey guys, My husband got me a Razer Nari this past Christmas and I love it! BUT - it has stopped connecting to my computer via Bluetooth and today will not even connect with the AUX cable. I have: updated all my Razer software unplugged and plugged the USB wireless dongle back in unplugged and plugged back in the AUX cable and still no sound or voice. The headset is not being detected by the PC or Razer software at all. Is there sometime I am missing or do I need to contact someone for a replacement headset :frown_: Thanks

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Razer.Speedcr0ss
3 years ago
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jackyytca90
posted in Razer Support

Basilisk X Hyperspeed Dpi Button Light

Hi, I just got a Basilisk X Hyperspeed wireless mice. Would like to check is it normal that the dpi button light never on? The only time i see the light on was pairing with bluetooth. I thought there will be green light under certain condition, like when power on?

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3 years ago
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MrDonasNS
posted in Razer Support

Can't change output in 7.1 surround sound

I've recently bought the Kraken headset and installed the 7.1 surround sound software. I made the mistake of setting the output to my default speakers instead of the surround sound speakers. How can I change it?

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3 years ago
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ludwigekwind
posted in Razer Support

razer red switch

hi i have checked out huntsman tournament edition. but I have seen that the mini has come to the market and that it has upgraded red switches. and wonder if they come to the tornament edichen?

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3 years ago
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Kalo_Petrov
posted in Razer Support

Synapse 2.0 doesn't see my Headset

HI. I have bought razer Kraken Pro V2 about 2 years ago. I have registered them on my account and I use razer Synapse 2.0 to transform my audio into 7.1 surround. Yesterday I managed to reinstall Razer Synapase 2.0 and now it cant see my headset. It is plugged into the computer, and is already registered in my account. What sould I do now? Thanks in advance. Kaloyan

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3 years ago
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Farisbamer
posted in Razer Support

7.1 Surround Sound

I just got the Razer Kraken X USB and I've been excited to use the surround sound but whenever i try to open the 7.1 Surround Sound app it just doesnt open. Any advice to why? I've re-installed it and nothing works, I still have my un-used code ready to use.

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3 years ago
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Warolyon
posted in Razer Support

Will I ever be able to obtain a Razer Naga Left-handed Edition

I had the Razer naga left handed edition in the past, back in 2014. I have been waiting to get this mouse again for 5 years. When I heard that it was coming back again I was so exited that I would have a chance you obtain this mouse again. But it doesn’t deliver to Alaska. Will it ever be sold on amazon or maybe through a Best Buy in Alaska? I have been dreaming of the day to buy that mouse and if I miss the train I will be devastated. I will buy Multiple of the Razer naga left-handed edition so I never have this issue again.

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3 years ago
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LREID
posted in Razer Support

my synosa chroma will not work on my new pc

about a year ago i bought a razer synosa chroma for my old computer and it worked fine but a few weeks ago i bought my new computer and have been trying to use the keyboard but whenever i plug it in it says that the usb could not be manufactured and windows does not recognise it i have tried every single usb plug in my pc i have 8 usb plugs i have downloaded both or the razer drives but it will not work please can someone help me.

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3 years ago
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casmoney5
posted in Razer Support

Razer Synapse

Having trouble opening my razer synapse. Randomly quit working and not able to open the program. uninstalled and reinstalled multiple times. The application simply willl not open up. any advice would be great.

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3 years ago
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CreamgreatMOONSTONE586
posted in Razer Support

fix the synapse 3 crashes already!!!

absolutely nobody... razer nari: BEEP BOOP BEEP BOOP BEEP BOOP BEEP BOOP BEEP BOOP. other razer devices that use synapse 3: ON OFF ON OFF ON OFF ON OFF can razer PLEASE fix these issues??? i mean, come on. yall put out an unfinished OS for the newer devices or something? get your business together and fix this or let the synapse 2.0 handle this since synapse 3 is total garbage. is there a way to @ these support guys? honestly i dont even care if it gets fixed at this point. ill take a full refund on all my razer stuff and just get my gaming hardware from WALMART. im so fed up with being in the moment in a game then my headset starts screaming in my ear followed by my mouse and keyboard not working for a few seconds. @razer tech support @razer R&D @razer whoever can ACTUALLY get something done about this instead of copy paste vomit. @razer we all tried your cookie cutter "fixes" 1000's of times already

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3 years ago
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autoAbsoluteZero843
posted in Razer Support

Razer Nari Ultimate wireless dongle disconnects and "malfunctions"

I've only had my Razer Nari Ultimate for a couple months. While going about business as usual today, my headset randomly disconnected (not anything new, because this happens from time to time but fixes itself by unplugging and plugging the dongle back in). However, this time when I plugged the dongle back in, my computer alerted me that the USB device was malfunctioning and that it was not able to detect the device. After trying different USB ports and getting the same message from all of them, I uninstalled the driver for the headset, uninstalled Synapse, restarted my computer and installed a clean version of Synapse. After plugging the dongle back in after the fresh install, I was met with the same error message. After failing to find more info via google, I plugged the dongle back in one last time and it randomly detected the device and downloaded the drivers. The headset worked for maybe 10 minutes before having the same issue. I unplugged the dongle again and plugged it back i

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3 years ago
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robinesma
posted in Razer Support

huntsman te completely broken

im posting again because i don't know if my last post went through. before i talked about how my huntsman randomly activates keys and some of my lights are random colours but now it doesnt even light up or work.i dont know if i can fix it but i got this back in may and it came with a 2 year warranty so i was wondering if i could get a refund or a replacement.

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3 years ago
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Heliotropesignsauto177
posted in Razer Support

7.1 surround sound not working after windows troubleshooter

I ran the Windows troubleshooter for audio. it said it had found a problem and had fixed it. I restarted my pc but now the 7.1 surround sound audio playback device was missing yet the 7.1 app was still installed. so far I've tried reinstalling Realtek audio drivers and razer 7.1 app. Every time I reinstall the razer 7.1 app it shows to select the playback device but it's not there? headset is razer kraken x.

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3 years ago
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connectsleekOchre724
posted in Razer Support

Serial Number cannot be found in the Database

I am having the same issue with my Razer Keyboard Ornate Chroma. I am just trying to register it for the warranty and the serial number cannot be found in the database. issue with product number on my goliath extended chroma as well.

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3 years ago
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Beano8U
posted in Razer Support

Chroma features no longer work in iRacing

Hi, I've recently come across an issue with the keyboard lighting not working in iRacing. When I first started playing, the keyboard would light up red while on the grid, go white for last lap, flash white/black for finish, yellow for caution etc.. For some reason after a PC restart, it no longer works. I've tried to restart again, reinstalled Synapse and checked for updates. I've allowed it in the game and Synapse to be active. I have seen a Reddit where someone had the same issue. The suggested fix was to download an applet from the Synapse page, but I have not been able to find anything that helps me. Also the suggestion was never confirmed to fix the issue. Anyone able to offer a solution? Getting pretty annoyed and can't find any info anywhere. Cheers. Edit: It's a Deathstalker Chroma keyboard if it makes a difference.

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3 years ago
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crazyquark
posted in Razer Support

Keyboard and mouse continously disconnecting after new Windows 10 update

Hi, In the past two days Windows 10 installed a bunch of updates which seems caused my Razer mouse and keyboard to keep resetting every few minutes; I would lose input for a few seconds at least. Once I uninstalled razer synapse this stopped... I suspect razer synapse was somehow crashing behind the scenes and kept sending the init message to the devices. Strangely enough this did not affect my razer Nari headeset which worked fine.

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3 years ago
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ThatDudeDownUnder
posted in Razer Support

Synapse 3 Installation issues.

Around Christmas time last year I bought a Cynosa Chroma keyboard. No problems with that, it runs perfectly. But once I plugged it in, it gave me the option to install the Synapse 3 to change the colours etc. I was installing it when it stopped installing and gave me the error "Server Access Unavailable, please check your internet connection." I thought nothing about it and forgot about it, until now. Its infuriating me because every time I try to install it it gives me the same error.... Every... Single.. Time. (And I've done it about 8 times, maybe more...I haven't kept count) I've tried everything I can think of, I've even tried installing it from their website instead of getting the prompt by unplugging the replugging the computer in. Is it to do with my laptop being a basic Windows 10 A9-7th Gen AMD Acer computer? I'm not sure how many specific specs I can give about this computer, but someone please save me.

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3 years ago
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Cronolink
posted in Razer Support

Razer phone 2 out of warranty repairs

Does anybody know if it's possible to get out of warranty repairs done by Razer? I can't seem to find a way to contact them since my Razer phone 2 is well out of warranty. I'm having trouble with the GPS and I think the battery is about done. Also with the GPS is it possible to re-calibrate the compass? Kinda wondering if that would fix things with that part but I haven't been able to find any kind of instructions on that. I've tried it some newer phones but... I dunno I just can't seem to like them as much as my old one so is really really like to get it fixed. Thanks for the help and for taking time to read this. It's much appreciated.

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3 years ago
siteAwesomeauto383
siteAwesomeauto383
posted in Razer Support

Blade 2018 overheating

My 2018 Razer Blade 14 inch gaming laptop has been overheating recently. I figured it was the thermal paste and replaced it. But it still overheats so now I'm at a loss as to why it keeps hitting the high 90's while gaming. It doesn't feel like its that hot on the hands so not sure if the sensor is wrong or not. Temps used to only reach the 60's to high 70's while gaming now it's hitting 99C according to the monitoring software. Both fans are working and I even set them to high in synopses. Any help would be greatly appreciated. Specs: i7 7700HQ, 1060, 16gb ram, 512gb ssd.

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siteAwesomeauto383
3 years ago
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guidecoolAqua227
posted in Razer Support

Server Access Unavailable Synapse 3

Hello, Windows just updated and my macro keys for copy and paste on my mouse stopped functioning. It kept telling me I needed to have Synapse installed to use them even though I already did. I tried deleting all of the software and reinstalling it, but now all I get a the message it is unable to access the server. I tried what I found online as a solution to allow the installation file through the Windows Firewall, however, this still did not fix the problem, even with restarting. I am getting frustrated as this is not the first time I've had issues with a Razer mouse. If I can't find a solution I will have to buy a different mouse and will avoid buying Razer products in the future.

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Razer.Speedcr0ss
3 years ago
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sean1072
posted in Razer Support

synapse 3 not detecting headset

I recently bought the razer kraken multi-platform green, they work great but when i open the razer synapse 3.0 it wont detect them although they are connected to the computer and even working with YouTube videos and games. I have tried many solutions but non of them worked.

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Razer.Speedcr0ss
3 years ago
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SkyLordFire
posted in Razer Support

synapse 3 is not working with keyboard

So I have a blackwidow x TE chroma, and i saw that synapse 3 finally had support for it, so I decided to install. Synapse 3 is still detecting it as a legacy device and says i need synapse 2 for it. Is this intended? or is there a fix?

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Razer.Speedcr0ss
3 years ago

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