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Razer Support

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  • 38,383 Threads
  • 55,815 Replies

38383 Threads

3
3rigger
posted in Razer Support

Blackeshark v2

Is it available in india

0
3
3 years ago
C
clarge
posted in Razer Support

Razer Kiyo stopped working

Hey all, I picked this camera up in March and have been using it with Mac Catalina just fine. I had a meeting this morning and the camera worked but in the next meeting, the camera stop being available in the camera selection, and has started flashing the thin light that normally indicates the camera is in use. The light now flashes on for about 5 seconds and then off for 5. I've read about resetting PRAM and SMC and have done both, nothing has helped. Any ideas? C

0
C
3 years ago
A
Aisu_
posted in Razer Support

Razer Nari Ultimate(Pewdipie Edition) Connect and Disconnect while plugged to USB

When the battery is low and I connect them to the USB cable for charging the sound of connected and disconnected device of windows starts sounding all the time until they turn off and I have to turn them on again just for the procces to start again. I have tried all the USB ports of my Pc and is the same for all of them. If I live them connected while it is turned off they charge with no problem.

0
A
3 years ago
A
Antronix33
posted in Razer Support

apps not working

I have problems with my Apps in razer synapse, I can't seem to connect with Diablo 3 to get chroma efects, It does however work with other games but not D3, I've tried multiple things like un-installing game and removing game files, and un installing synapse and removing razer files, but nothing works. does anyone know how to solve this?

17
A
3 years ago
A
AErts
posted in Razer Support

Synapse 3 freezing after a period of time.

After a few minutes, sometimes hours, the lighting on any of the products (keyboard, mouse etc) freezes and any settings are restored to default temporarily. When I open Synapse back up, only some of the time it goes back to how it should be with selected profiles but sometimes it does not do that and it simply does not allow me to edit any macros, lighting, settings etc. Any ideas on what I can do to fix this?

0
A
3 years ago
T
Taipan51
posted in Razer Support

razer surround на 10 виндоус, хрипит звук

Такая проблема поставил 10 винду и после этого при запуске razer surround звук хрипит , как можно это исправить, на 7 винде все работало нормально.

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T
3 years ago
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go2000o
posted in Razer Support

Overwatch SDK not working? Currently disabled by Blizzard

https://us.forums.blizzard.com/en/overwatch/t/notice-razer-chroma-support-temporarily-disabled/521866 After talking to several others with the same issue as me, that is the Overwatch chroma effects not working, I found this post on the blizzard forum. Unfortunately, I doubt this is a top priority for them to fix as it has been over a month since the post and it still doesnt work on my end.

0
G
3 years ago
S
soheilsls
posted in Razer Support

Razer Tartarus v2 and Synapse 3 problem

Hello I wanted to ask if someone can help me with my Razer Softwar problem, I have a Tartarus v2 and every time I connect it to my PC after about 15 minutes Synapse 3 crashes and the macro that I set for my Keyboard does not work and it goes to default, I can open Synapse when this happens but Syapse does not show me devices and stops. Also I wanted to add that this problem does not happens to my mice or headphone, it only happens when I connect the Tartarus v2.

4
S
3 years ago
K
KrazzyWeeD
posted in Razer Support

Me ajuda

perdi meu codido para usar o razer sorround e so estou com o synapse. O que fazer para ativar o sorround ?

4
Razer.Caziel
3 years ago
A
AvlasenkoVitaliy
posted in Razer Support

Need new ear pads for Kraken Pro V2.

I used my Kraken Pro V2 for some ears and now ear pads leather started to peel off. I don't want to buy new headset because this one still works fine. So where can I get new ear pads for my Kraken? Maybe my case could be covered by warrantly?

3
Razer.Caziel
3 years ago
P
peppipeps
posted in Razer Support

Man o war wireless not recognized

[LEFT]Hi, So recently my man o war stopped being recognized, I tried to put the usb transmitter in different slots / different pc, but that didn't solve the problem. I am running synapse version 2.21. Is there any way to fix this problem? [/LEFT]

4
Razer.Caziel
3 years ago
T
tuxlive
posted in Razer Support

7.1 Software not working properly

I installed the 7.1 razer software and it seems not working properly, after I logged in the app dont do anything. The driver is installed but I cant setup nothing. All I can do is disconnect or exit the app. Before I format my computer it worked fine. Some screens to clarify: https://i.imgur.com/SgCipPT.png https://i.imgur.com/Ci4tceV.png Already re-download and re-installed. Anyone has idea what can I do to solve this problem? Thank you.

0
T
3 years ago
M
masputamerda
posted in Razer Support

Razer Ripsaw 1

hello guys, good afternoon, how are you? My name is Everton and I speak directly from Brazil My Razer Ripsaw stopped working after updating Windows 10 I sent an email to Razer Brasil but they said that nothing could be done. I did a test on Windows 7 and it works normally for 30 minutes, then stops working. I performed a new installation of Windows 10 and the problem persists. Need help. In Brazil, this aid was denied by Razer Brasil.

2
M
3 years ago
D
DukeS1ver
posted in Razer Support

Leviathan Mini wont turn on

I have a Leviathan Mini that will no longer turn on. It was working great for as long as I have had it, but wont turn on. When it is plugged in to charge, the power light comes on and blinks red as if it is charging, but it wont power on at all. I have tried several charging cables, bricks, and outlets. Any suggestions?

0
D
3 years ago
S
Shafiu
posted in Razer Support

Blue Color wont work on F12 Key top LED

I am having an issue with my keyboard's F12 keys top LED . it cannot display any blue color/Very very dim. and for some other colors that needs B in RGB , it misplaces to some other color. Also the keys below F12 which are = and ] and ' flickers sometimes with blue when i hit the fn key. this happened out of the blue while i was working. is this a software issue or a hardware failure or is there any fix for this. I have reinstalled all the razer softwares and updated all the drivers and OS on my laptop. i'm using the Razer Blade 17 late 2019 btw

0
S
3 years ago
P
Pultz1026
posted in Razer Support

Firefly and BaseStation not syncing to Synapse 2.0 MAC

I'm having difficulty getting my Firefly and BaseStation to sync with my Synapse 2.0 on my MacBook. I have reinstalled the app and still no luck. I would like for all of my products to sync so that the colors are all the same. Can anyone provide me with some assistance?

0
P
3 years ago
S
soloVeronicabus691
posted in Razer Support

Synapse 3 hotkeys?

Just got the huntsman mini, when razer synapse 3 is open I cant walk left while walking and crouching (ctrl + shift + a), but when its closed I have no problem, I haven't messed with any settings or anything, pls help.

0
S
3 years ago
D
DeadlyOperation
posted in Razer Support

Razer Phone 2 Camera

I've been having issues with the Razer phone 2 [front] camera for a few months. Every once in a while it's just stops working, and when I try to use the camera app, it just displays an error message saying, "Can't connect to the camera." I only got the phone about a year ago. Is there any way I can fix this?

0
D
3 years ago
C
ChristAlmighty
posted in Razer Support

Synapse 3 Crashing PC

My PC crashes fully to blue screen with the "SYSTEM_SERVICE_EXCEPTION" error every time I try to install Synapse 3 to control my multiple Razer devices. Ive tried installing to different storage drives though I am met with the same crash/ error code each time. I am currently using Synapse 2 for my Kraken Headset and DethAdder mouse, but have no means of controlling my newly purchased Black Widow Chroma keyboard as its not supported by the barely functioning legacy client. This problem has persisted through Windows updates and clean installations of the Synapse software as well as on multiple different drives. Ive performed a full driver scan/update of all buses and devices for my system yet the problem persists. Please assist if anyone can, Im about to regretfully return my new keyboard and use a different brand for that and the rest of my peripherals. Ive even gone as far as to allow any Razer software through my firewall with no luck. Running Windows 10 64-bit MSI Z370-A Pro motherb

0
C
3 years ago
L
lady2beetle
posted in Razer Support

Orbweaver resets keybinds after disconnect

Good morning! I have a very frustrating issue that I'm hoping someone can help me with. I have my Orbweaver and my Naga plugged into a USB splitter which is plugged into my computer. Sometimes the splitter becomes jostled and both devices will turn off. I don't know if it's because the splitter becomes unplugged or its power plug does. When I secure all the connections, everything comes back on. It only takes a few seconds, so no big. The problem is that every time this happens, the Orbweaver resets all of my customized keys the the default. I can pull up the Synapse (which is fully updated, I checked this morning) and it will say I have the correct profile active and that my keys should be customized as I want them. I can even change profiles and change keybinds in the synapse, but the Orbweaver doesn't recognize any of that. It will remain the same default settings for keys until I completely restart my computer. Last night I tried restarting the synapse. That didn't work well, b

0
L
3 years ago
P
PastelGreenpulsevine474
posted in Razer Support

Can't use ctrl + shift + A in games.

I have this problem when im trying to strafe left while croutching and shifting at the same time. I've noticed that if I close synapse 3 or even log out I can do it but whenever I login I can't do it again. I've thought probably there is some kind of hotkey with ctrl + shift + A but I still don't know how to solve this. Thanks.

0
P
3 years ago
L
Lilkng10
posted in Razer Support

Razer nari ultimate headset has random beeping

So i just got the razer nari ultimate (pewdiepie edition) and everything works great, but just after a little while of using it the headset would have random beeping for a short time. I would check its battery and everything and almost everytime it beeped i was at a full charge. When it does beep it would disconnect the audio for about a second then it would come back on. One time it beeped constantly until my headset just turned off. The beeping wasnt consistent either, sometimes it was two beeps, sometimes three, sometimes four. I dont know if this could help, but it didnt start beeping until after i tried to charge it for the first time. If anyone can provide a solution it will be greatly appreciated.

10
M
3 years ago
1
18holderje2
posted in Razer Support

Worried about warranty, moving from HK to UK

Hi I'm thinking of buying the Razar Blade 15 New model, and I'm worried that if I break it in the UK am I going to have to pay every time for damages? or is there a way of getting a warranty plan in the UK. Or I could get an international warranty. I live in Hong Kong and I understand that the warranty only matters in the country you purchase (correct me if I'm wrong). Any help would be appreciated.

1
G_Leland
3 years ago
L
LeVraiCastor
posted in Razer Support

Cart transfer?

Hey guys. Is there a way to transfer the items of my regular cart to my legacy cart (or vice versa) ? It would be nice to save on the shipping...

0
L
3 years ago
G
gytepr
posted in Razer Support

razer sila router vpn client problem

Hello, Some have tested use vpn client in Razer Sila routern!!! Has tried but filled in username and password and an ovpn file and router do an reboot. When was online says is pending I disconnected and connect says then connected but could not coming out on my ISP!! have submit an ticket on that for cant find nothing about use vpn clint in that router strange.

0
G
3 years ago

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