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Razer Support

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  • 38,688 Threads
  • 56,215 Replies

38688 Threads

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ShaneArcaro
posted in Razer Support

Razer Cynosa Fn Key

Alright so I just bought the Razer Cynosa Chroma and I love it. My only problem with the keyboard so far is that when I press the fn key, only certain keys light up; I know this is supposed to happen, but the entire top row of the keyboard with the exception of the print screen and scroll lock keys light up. What I want is to be able to have the entire top row including the print screen and scroll lock keys light up together as I think it would look much better than having two random keys just blank in the middle of all the others. I tried to see if I could remap the fn key to set up a custom chroma studio but Razer Synapse 3.0 does not allow for remapping of the fn key. My question is, is it possible to change the default chroma settings the fn key has been assigned?

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5 years ago
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CrazyPanas
posted in Razer Support

Deathadder essential not recognized problem

After changing dpi for my games on xbox one there was an windows update and then a razer synapse 3 update. Then while i was playing on xbox it suddenly stopped working and the led went out. It doesn't working only the sensor light is flashing please help I bought it on 28 of December 2018

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5 years ago
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AttackBaku
posted in Razer Support

Razer Nari Audio Becomes Annoyingly Choppy When Any Game is Launched.

I just picked up a pair of the Razer Nari (Not ultimate) from Fry's Electronics, and I am quite impressed with their sound quality for Spotify, movies, etc. However, I bought these, of course, because I am a pc gamer. I mainly play PlayerUnknown's Battlegrounds, and upon launching the game, the great sound quality of the Razer Nari is immediately reduced to this horrid choppy audio from both outside the game and the in-game audio itself. I have followed all instructions in the Nari's guidebook and attempted many different means of troubleshooting this problem to no avail. And unfortunately, I looked around online some for help and it appears that nobody else has had this problem. I really enjoy this headset outside of gaming, however I bought it with the intention of using it FOR gaming. I would really appreciate some help of any kind. Thank you.

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5 years ago
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rushTealBlueflow647
posted in Razer Support

Kraken 7.1 chroma dualshock 4

hello, the kraken will work on dualshock with an adapter usb-c?

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5 years ago
Avaddov
AvaddovInsider
posted in Razer Support

Razer Cortex "Failed to Start"

So for the past week, ALL of my Razer Central apps have refused to work. They don't start at all. I can't get into the UI or anything. (Cortex says "Razer Cortex failed to start, please try again.) I've been with support trying to fix it for 3 days and nothing. Deleted all files, registries, reinstalled, blah blah blah. The whole shtick. How do I fix this? Do I REALLY need to Reinstall windows for something so trivial?

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Avaddov
5 years ago
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HyperZetflixInsider Mini
posted in Razer Support

Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

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5 years ago
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pozal26
posted in Razer Support

Spatial Audio

Hallo Hab den razer kraken te und hätte eine frage funktioniert der spatial audio sound auf der ps4?

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Razer.Caziel
5 years ago
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Maksifur
posted in Razer Support

Chroma on mamba wireless is off

Why my mamba wireless cant connect to synapse and the chroma is off? I already update software to the latest update

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Razer.Caziel
5 years ago
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AshbyHeadHunterInsider
posted in Razer Support

Razer Cortex not tracking FPS for Desinty

Hi All Razer cortex isn't tracking FPS data for Destiny which is launched using the Blizzard launcher. It does know how long I have played it for and last played. Target is set as C:\\Program Files (x86)\\Destiny 2\\Destiny 2 Launcher.exe Start in: C:\\Program Files (x86)\\Destiny 2 Cheers

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5 years ago
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Xenovir
posted in Razer Support

2016 blackwidow stealth repair costs in ph

hi my keyboard started to get strange, i rarely used my keyboard like less than 10x a month, never abused and handled with great care since i bought it in 2016. while i can still type, some keys started to light up even my lighting settings are set to off. hopefully you can give me the cause why my keyboard started to get strange. and finally if anyone from the philippines tried their keyboard repaired, hopefully any of you can give the estimates of the costs. thanks

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5 years ago
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PacificBluecampleet072
posted in Razer Support

Razer synapse 2.0 on Macbook pro cannot find my very new Deathadder Elite from package

Hi, I just opened up my Deathadder Elite from package and connected with my mac, it was typically operated. But when I installed razer synapse 2.0 and just logging in. It showed the message "Please connect a razer synapse enabled device". Even though, it was connecting. There is no problem with clicking or scrolling, it works properly. How to fix this. Please help I wanna adjust my DPI

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Razer.Caziel
5 years ago
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everbayZaffre449
posted in Razer Support

Razer Phone WIFI Drops

I am having some problems with the WIFI on the original Razer Phone. When connected to WIFI the latency is really high. It also keeps dropping and re-connecting. In some cases I have to put the phone in Airplane Mode and then turn on WIFI only in order to get it to connect to access points. I am having the same issues on a variety of different access points. I have no problem connecting to these access points from other devices. Anyone having similar problems or have any suggestions on how to resolve these connectivity issues? It has been like this since I bought the phone a couple months ago. Any suggestions are appreciated.

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5 years ago
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TrillBeatz
posted in Razer Support

Razer Pro v2 Kraken Not Working on W10

I just bought this good looking headphones but the sound quality is not good at all. W10 does not recognize them and I just hear in an inferior quality. The mic is not even working. I tried with the single jack and now I connected the dual jack for audio/mic but neither is working. Please I need help asap

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5 years ago
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qbapll
posted in Razer Support

RIFT - A trouble

I don't receive Silvers during playing RIFT. Any suggestions?

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Razer.Caziel
5 years ago
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citybestFuchsiaPurple205
posted in Razer Support

Razer Raiju Ultimate issues

It's been less than a week since I got hands on my brand new Razer controller for ps4, and the performance is utterly disgusting. First of all, I'm having the same stick drift (right stick) issues everyone seems to be familiar with, no matter wired mode or bluetooth. Other rather annoying issue that makes playing rather unbearable is the touch pad. Whenever I open up the keyboard on ps4 or play a game where touch pad button opens up a map, it all goes nuts. I don't really know how to describe it properly, but it seems like the pointer movement somehow resonates with the RGB-lighting around the touch pad. I literally can't type anything or move around on map, because the pointer is going all around. Was hoping to get a somewhat good-quality controller for a 200€, but after this purchase this might be the last one for Razer from me, and really considering to send it all the way back. Hopefully there's easier solution for these problems, other than sending it all the way back and hopi

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5 years ago
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vengerSC2
posted in Razer Support

Razer siren voice feedback issues.

I've bogouth an razer siren, about 2 or 3 months and in the third week the voice feedback won't are working anymore, there are any way to solve this ? I work with audio, and these voice feedback are a real important thing.

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5 years ago
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MagusRazer
posted in Razer Support

Polling rates broken for over a month and still no fix yet, to all developers

I can't believe it. I'm forced to manually switch profiles for the last month and there is no fix for this in the newest update. Maybe the developers don't know about it. So again, for the sixth time. Links to threads I mentioned the problem: /need-help-with-3-3-1012-101219.43428/#post-464844 /synapse-3-update-18-oct-2018-release-announcement.43385/page-2#post-462997 The issue: In version 3.3.1012.101219 you broke the polling rates this way: Whenever I switch a profile, it doesn't update the polling rate and it stays at 1000 Hz even if the new profile has a different rate. If I want to use 125 Hz, I would have to manually switch polling rate to 500 or 1000 and then switch back to 125 Hz. Video with proof: https://streamable.com/a404c The problem is not on my side. It is in your synapse.

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5 years ago
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Misiuz87
posted in Razer Support

Razer Nari THX sound problem

Hello. When i turn THX some sounds are not played correctly (example: sea in AC Odyssey sounds like some kind of robot thunderstorm). To fix that i need to change EQ setting from one to another. But then everything sounds like from tin can (muffled), even if i go back to eq settings i use earlier. So basically THX spatial sound is not working on my Razer Nari headphones. What a shame. Is there any way to fix that ? Sorry for my english.

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5 years ago
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rushQUARTZMintGreen242
posted in Razer Support

payment failed!!

its almost a week and the staff who helped me expedited my ticket complaint...and to my dismay customer support just asked me to friggin elaborate on the screen shot of my transaction in it explains everything ie time stamp, price, vendor and last 5 digits of my card...it took 5 days for u guys to ask me that question that will pro long the wait time??!! omfg wth r u doing razer

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5 years ago
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SIlentDark1211
posted in Razer Support

Blackwidow Elite Chroma Freeze

Sometimes when I use the volume dial at the top of the keyboard, turning it too far results in the current chroma effect freezing and the dial will stop functioning. So far the only thing that seems to fix it is unplugging the keyboard an plugging it back in, then completely restarting Synapse by closing it through Task Manager. Is there any faster way to fix this?

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5 years ago
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ThrottleAbuse
posted in Razer Support

PUBG not switching to profile

I am not sure what happened but in the last week or so the function where Synapse switches your profile when you open a game stopped working for this game. I believe there was a Synapse update. It looks like the software is looking for a application to run named ExecPubg.exe to switch profiles to my Pubg profile. I noticed that there is no application running by that name when I play Pubg. The only application I see in task manager is named TslGame.exe and is in the same folder. I tried to switch the profile to use that application but it wont take the setting change when I browse for it. Any idea how to fix this.

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5 years ago
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Rhomulous
posted in Razer Support

Update for Raiju Ultimate??

!!!!! Help !!!!! I don't have stick drift but I do have noticeable lag while using wireless to my PS4. I only have v1.01, I did not update to the v1.02 (beta). I don't know why but a lot of people have been asking for help in this forum but only a select few have been offered support? I'm sorry but I don't understand what the criteria is for being selected for help on the product? Are we supposed to ask for help here or is there a different forum we should complain on? I've noticed a handful of people have shared links to the update v1.03 for the Ultimate but they all appear to be different addresses which is a little odd. Some say they were given a link that helped but wouldn't share it with anyone else. Is the update a tailormade patch or is there something else going on? Please someone help, this is the first 'Pro' controller I've ever bought, the first Razer product and by far the most I've ever spent on a controller.

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5 years ago
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CarlMisten
posted in Razer Support

My Razer Nari Ultimate Settings!

Hi, these are my settings! First go to the audio icon at the bottom right of your screen, right click on it then select sound, go to playback, select your headphones (Razer Nari Ultimate - Game) select properties, go to advanced, select reset default values (I have channel 2, 16 bits, 48000 Hz (DVD quality) below it says Exclusive mode, they should be decoded, then go to spatial sound, it should be off, press Apply. In razer synapse Mixer - turn THX off. Enhancement Bass boost - You decide, 20 - 50 Voice Clarity - off Sound normalization - off Haptic intensity - You decide 20 - 60 or off. EQ 31Hz - 2 63Hz - 2 125Hz - -2 250Hz - -2 500Hz - -2 1kHz - 2 2kHz - 2 4kHz - 3 8kHz - 3 16kHz - 4

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LukeSkyballer
5 years ago
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SeethingFalcon
posted in Razer Support

Razer man o war 7.1 wired all pc audio playing through mic

my headset has started to play all of my pc audio through my microphone, I have tried messing with the sensitivity settings and I have plugged my headset into another computer and it worked, so I am wondering what it could be. it has previously worked before. I have also checked the cord and replugged it in and also reinstalled synapse. none of this has worked. please help :slightly_sad:. my pc is the razer blade. when i turn up my sensitivity a bit he can hear himself. i had a higher sensitivity than this before and it had worked fine. if i keep my sensitivity low i have to shout for them to hear me

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5 years ago
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TrueAussieNinja
posted in Razer Support

Razer Kraken TE - Game not working!!!!

I have set in the sounds menu for [razer kraken te - game] to be my default device and [razer kraken te - chat] to be my default communication device, but nowIi can only hear sound out of the chat option? The mic on my headset is also really low even though i have all the settings turned to max. Please help i can only hear things from discord and nothing else.

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5 years ago

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