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Razer Support

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  • 56,489 Replies

38941 Threads

L
LAGGGZZZ
posted in Razer Support

Razer Synapse 3 issue

Hello, Yesterday bought an Razor Cynosa Chroma in my local shop. After I read manual, got a idea about installing "Synapse3" for cool color effect change option. So I did download from razerzone.com/synapse3. I tried to install software but got an error that "Server access unavailable - Please check your network connection". Tried various methods but nothing helped me to get installation running. Hope for your help. Thanks.

1
Razer.Caziel
5 years ago
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PM179CO1503231
posted in Razer Support

Se desconecta mi mando razer raiju

Pues veran,me compre el mando nuevo hace dos meses,hoy estaba jugando y se desconecto... Trate de conectarlo pero no paso nada,luego de un rato prendio oa luz verde pero se volvio a apagar y así sucedio hasta q apague mi ps4. Alguien sabra si es falla o se debe a otra cosa ? De antemano muchas gracias y espero me puedan orientar.

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Razer.Caziel
5 years ago
A
Anonymous
posted in Razer Support

Razer Nari headset sidetone not working in Synapse 3

I have just purchased a new Razer Nari headset. However, when I go into Synapse 3 and turn on sidetone I can NOT hear myself as expected from the sidetone feature. What am I missing?

2
A
5 years ago
C
Cerberus_Dleta
posted in Razer Support

[Razer blade advanced 2019] Store french problem

Hello I wanted to buy a "The New Razer Blade 15 - Full HD - RTX 2080 - 512GB" on the French store. All is well spend the payment was validated then a few moments after the order of I receive an email as the payment has been refused. Off I got in touch with my bank and she confirmed to me that this was coming from your servers the problem. This order command : RZFRWP0000008038097

0
C
5 years ago
D
DoMe.RaZeR
posted in Razer Support

Issue with Razer Surround

A few days ago, I bought the Razer Kraken pro v2 which has a 3.5mm cable to connect to my laptop. A problem that I noticed immediately was that the sound of the headset wasn't as I expected. I then downloaded Razer Surround to improve the quality using the equalizer function of the Surround software, however, once I logged in with my account, the only thing I could do was selecting the kind of headset i am using and testing it with a sound sequence. Other than that, I couldn't use any other functions of the software like the equalizer at all, as clicking on the different buttons didn't do anything except for moving the window around on my desktop. Now to my question: is this because the Razer Kraken pro v2 is not supported by the software or is it a problem with the 3.5mm cable? How do i change the sound quality of my Razer Kraken Pro v2?

0
D
5 years ago
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ReaperOfTheDeep
posted in Razer Support

Lancehead Synapse Problems.

Hey All, I was wondering how to fix an annoying issue i have been having only razer synapse 3.0. The only version seems to work fine but has its own annoying issues. I changed back to 3.0 but it seems whenever my mouse is in charging/wired mode razer synapse does not pick up the device. But when i unplug it and run it wirelessly synapse picks up fine. Im using a standard Razer Lancehead.

0
R
5 years ago
R
rushSafetyOrangefun149
posted in Razer Support

Razer Blade 17 (2014) Trackpad Issues

My trackpad has been largely unresponsive except for one horizontal line running through the middle and one vertical line running through the far right side. Attached is a screenshot of MoodPad to illustrate this. Is this a software or hardware issue? Any way to fix this? Have tried uninstalling and reinstalling Synapse and Synaptics drivers to no avail. Thanks!!!

0
R
5 years ago
O
Oniisenpai
posted in Razer Support

Razer Nari not working with Xbox properly

i just got this headset and it doesn’t seem to want to work with Xbox. I plug it in into my controller and only one ear cup works and only party chat works. I cannot get game audio to work. I have tried it on my PC and it worked fine there.

14
O
5 years ago
B
Bplunk1520
posted in Razer Support

Razer Nommo Pro has stopped appearing in Bluetooth devices

Have had My Nommo Pro for about 2 months now and haven't had any issues connecting my phone to the device. Although i did have an issue with connecting my laptop through Bluetooth it didn't bother me. However as of today the Nommo Pro has stopped appearing on the list of Bluetooth devices on my phone. The Rzr Remote app still appears and i am able to connect to it but not to the actual speakers. I have tried repairing by restarting the speakers and holding down the input button but still nothing appears. I have restarted as well as updated my phone (iPhone 7) but it did not fix the problem. Any help or advice would be appreciated.

3
R
5 years ago
J
jrhalket
posted in Razer Support

bios screen during startup

Hi all, After the latest windows 10 update, I've been getting the bios screen when booting up on battery. No amount of tinkering with it let's me escape into a normal startup. If i plug in the power cord, it will boot up normally. Any ideas?

0
J
5 years ago
S
samrrey1
posted in Razer Support

Razer blade 15 GPU Issues

I bought a refurbished Razer blade 15 with a GTX 1060, I7 8th gen, 144hz display, and 16 GB ram. I've been having issues with the GPU where when I try run certain applications (Synapse 3, GeForce experience) they all stop responding before it launches or will launch with some weird graphic glitches then crash. Games also have this issue except most of the time I can't even get passed the main menu of a game before it closes without an error. I haven't noticed anything else wrong with it and I've tried the following things:. 1. Updated video drivers. 2. Updated Intel video drivers. 3. Reinstalled windows and installed all updates. 4. Tried disabling the Intel GPU. The power brick is also making a zapping sound when it's charging so I wonder if the charger screwed up the laptop somehow. Has anyone encountered similar issues with their Razer blade 15?

5
K
5 years ago
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rushAzureishWhiteroad417
posted in Razer Support

Synapse w'ont detect my Joypad

Hello My Wolverine tournament edition isn't detect by synapse and then i can't change anythng on it. Can you help me please?

6
R
5 years ago
M
MaLoProject
posted in Razer Support

Razer Blade Stealth 13.3 Trackpad starts to make problems

Hello Guys, At the day of 13.6.2018 i bought a Razer Blade Stealth i7 8550U 512GB Chroma. I was super satisfied with the product until now. After 7 months of almost daily Use, My Trackpad starts to missrecognize some "taps" and "clicks" the "right-click" and the "left-click" dont work properly anymore. Sometimes it does a left click when i want to right click, and sometimes that trackpad recognizes a right click when i want to just open something... Drag and drop is also really hard to do now bc sometimes it just stops and it "drops" the file... i bought it 7 months ago and i paid almost 2k for it, so im not really happy right now ? I dont think its software because the bottom of my trackpad feels really loose (right word?). The Trackpad and the Ultrabook itself is in almost perfect condition since i take much care of it. So this cannot be a result of wrong Usage or unnecessary violence. Also i still have my warranty. And this came not by an User error. Is there anything i can d

3
R
5 years ago
F
fastVividAmberside378
posted in Razer Support

Blackwidow Chroma V2 Chroma Lighting Issue/ Kraken 7.1 V2 Issue

I've had my Razer Blackwidow Chroma V2 and my Kraken 7.1 V2 for just over a year now. within the last week i have had endless issues with them. Today my Blackwidow Chroma V2 is lighting up with every profile other than the custom one. I have no idea why it is doing this either. Everything works perfectly on the keyboard, macros, typing, everything. But when i go to a custom profile in the chroma configurator, all lights on the keyboard shut off. For my headset, over the last week it has been not working on and off. It will uninstall it's drivers and change to Conexant USB Audio. After I get that fixed, the 7.1 will not work whatsoever, no sliders in synapse 2.0 work for the headset. I have messed with the EQ sliders and even stuff like bass boost. It makes absolutely no difference at all. I have spent over 4 hours today on these issues and cannot seem to fix them.

3
R
5 years ago
E
Emircho
posted in Razer Support

Blackwidow Chroma is not working anymore?

Hello everyone, unfortunately my blackwidow keyboard is not working anymore. Everything was fine, next day i open PC, no lights, keyboard is not responding. I had to open the windows keyboard feature to put my password and unlock my PC. Tried removing synapse 2, reinstalled. Then ditched it completely and now i'm using Synapse 3. But the problem is, it is not shown in the devices, firefly is there, mamba is there but no blackwidow. And i don't think this is synapse related because, it is not even working at the opening where you can push DEL to go bios settings. So i'm thinking probably it is not getting any power or maybe it's just broken inside. Is this repairable, has anyone ever experienced something like that before?

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R
5 years ago
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SirCorgi
posted in Razer Support

Razer Blade 2017 USB C Driver

Hi All, Does anyone know if the USB C/TB driver for the 2017 GTX 1060 blade will be updated at some point, since getting my blade over a year ago the USB C port has never worked properly with USB C hubs causing USB HDD write/read speeds to be locked really low and getting write errors often (tested on the normal ports fine tested on two other laptops on the same hub fine). Recently after re-installing Windows 10 Pro again I decided to try removing the TB drive I found it now works fine and I get USB 3 speeds but it doesn't always register device being plugged in first time anymore. Clearly the driver does not work is the W10 core drivers work better so is there a plan to update the TB drive from the 2017 version that currently shows on the support page for the laptop? Thanks

3
R
5 years ago
T
thinkcastVioletRed520
posted in Razer Support

Huntsman Elite, issues with Ctrl + Shift + F

I bought the keyboard in hopes of using it for my personal programming. When in an IDE (Visual Studio 2017 or Jetbrains Rider), I cannot seem to press Ctrl + Shift + F. I found an online keyboard debugger (https://codepen.io/QDeltaE/pen/PjXWZr) and I've been playing around with it. Here are my logs in testing: Ctrl + F: >Keydown ↓ Key: "Control" KeyCode: 17 >Keydown ↓ Key: "f" KeyCode: 70 >Keyup ↑ Key: "f" KeyCode: 70 >Keyup ↑ Key: "Control" KeyCode: 17 Shift + F: >Keydown ↓ Key: "Shift" KeyCode: 16 >Keydown ↓ Key: "F" KeyCode: 70 >Keyup ↑ Key: "F" KeyCode: 70 >Keyup ↑ Key: "Shift" KeyCode: 16 Ctrl + Shift + F >Keydown ↓ Key: "Control" KeyCode: 17 >Keydown ↓ Key: "Shift" KeyCode: 16 >Keyup ↑ Key: "F" KeyCode: 70 >Keyup ↑ Key: "Shift" KeyCode: 16 >Keyup ↑ Key: "Control" KeyCode: 17 If you look closely, you'll notice that the F key never gets a key-down event when both Ctrl and Shift are pressed. Being able to use Find In Path /

3
T
5 years ago
V
VisitasVirtuales
posted in Razer Support

Functions dissapearing

Hi; I rebooted my PC yesterday, and since then some of the keyboard functions are not working: Ctrl+C, Ctrl+V and some .exe direct acccess. This is on my naga trinity mouse. Any ideas why? Also the direct access to some windows functions, like the windows cutout tool. My software is updated.

4
R
5 years ago
S
ShaneWaite
posted in Razer Support

Nari ultimates haptic not working at all

Hi, please someone help me before I smash these things up with a hammer! received yesterday thought they sounded like crap messed with the settings and they sound ok now (not as good as my Krakens) however the Haptic feedback does not work at all! I have it off then on 100 no difference reinstalled synapse 3 nothing different. Tried on a switch ,xbox one and a laptop no difference am I doing something wrong or are these just faulty? Also these refuse to work wired..... I have to put the usb dongle in before they work the wire charges them but will not connect to say im getting frustrated is a understatement

3
R
5 years ago
S
supgerdog
posted in Razer Support

Leviathan buzzing when PC sleeps.....

Leviathan buzzing when PC goes to sleep. Why? Is it hurting the speakers in any way? Using 1/8" plug due to fiber not working for some unknown reason.

2
S
5 years ago
Y
Yasuozero9
posted in Razer Support

Can’t register razer hammerhead!!! Help!!!!

I bought a razer hammerhead but i cant register it.im a clumsy person so i need the warranty. Help!!!!!!!!!!!!

0
Y
5 years ago
W
whadafock
posted in Razer Support

Razer Raiju Ultimate Problems... WE DEMAND ANSWERS!

Well, it's been a few months since Razer released the problematic Raiju TE and Raiju Ultimate, and honestly, i am starting to doubt Razer's ability to fix the controller with firmware updates. For a controller that costs as much as a console itself, we really shouldn't be dealing with all these problems. Its a shame that Razer still can't fix the problems, and its also a big hit on consumer confidence in the Razer brand.. even for someone like me who has a lot of Razer gears. It seems to me that Razer is just busy getting new stuff out to the market at a big profit margin by sacrificing product quality and fails at fixing their existing products. So the big question all of the Raiju owners are asking is... WHEN CAN YOU FIX THE PROBLEM WITH THE CONTROLLER???? below is my experience with the controller firmware. I've tried 1.01 (came preinstalled out of the box), 1.02b and 1.03, and none of the version works perfectly.. they all have their share of problems, it seems like when raze

1
S
5 years ago
G
geoAntiqueWhiteTOPAZ102
posted in Razer Support

Razer Raiju Ultimate Issues

Hey there, I have problems with my Raiju Ultimate: It started with the right stick drifting to the right. Now also the left stick started drifting in the same direction. From time to time I also have input lags. I only use the controller in wired mode on my PS4. The installed firmware is 1.01.00 Is there any solution to these problems? Maybe a new firmware? I am looking forward to hearing from you. Kind regards, Garrit

5
S
5 years ago
M
MGMR3
posted in Razer Support

Razer Raiju Ultimate right stick problems

Hey there, I have problems with my Raiju Ultimate: It started with the right stick drifting to the right. I only use the controller in wired mode on my PS4. The installed firmware is 1.01.00 Is there any solution to these problems? Maybe a new firmware? I am looking forward to hearing from you. Kind regards, Leon

6
S
5 years ago
Y
Yoloberg
posted in Razer Support

Razer Raiju Ultimate stick problems

Hey, Can I have a newer driver to test out? Second replacement controller for me and right stick pulls right and now also left stick pulls right too. Serial number: PM1835C03704481

3
S
5 years ago

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