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Razer Support

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  • 38,944 Threads
  • 56,491 Replies

38944 Threads

M
MontyA
posted in Razer Support

Razer Kraken 7.1 V2 Calibration not working

Recently the calibration hasn't been outputting any sound while trying to calibrate. My headset works fine with all applications apart from Synapse itself. I have tried reinstalling the application and made sure that all other drivers are off. I checked on my laptop and the calibration seems to work fine. Anybody got any ideas what might be preventing this from working?

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K
5 years ago
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WebWeasel
posted in Razer Support

Kiyo ring light only partially lit.

When my camera turns on, all the LEDs are lit but within a few minutes some LEDs shut off.

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W
5 years ago
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firstLightBrownvine341
posted in Razer Support

Synapse 3 + Hue + Overwatch not working consistently

The Overwatch integration with Hue works on game startup for a little while, but then it stops working after 15-20 minutes. The keyboard integration continues to work fine. The Hue strip just gets stuck on one color (usually the default Overwatch orange), but it no longer flashes when an ult is ready.

1
F
5 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Razer zSilver Expiry/Expiration FAQ

Razer zSilver Expiry/Expiration FAQ 1. How can I check the expiry/expiration date of my Razer zSilver balance? A: Log on to Razer zVault and on the top right corner of the menu bar, click on your avatar and select "Account Summary." All Razer zSilver earned up till October 2017 will expire on October 31, 2018 (UTC/GMT). Thereafter, Razer zSilver that you earn each month will expire 12 months later. 2. I am unable to view my Account Summary. The Account Summary option is not available. A: Your Razer zVault account may be unverified. On the top right corner of the menu bar, click on the [VERIFY] button and complete the verification process. Your Razer zVault account must be verified before you can utilize your Razer zSilver balance. 3. I earned Razer zSilver but it is not reflected in my Razer zVault account. A: You have not clicked on the [CLAIM] button to transfer the Razer zSilver to your Razer zVault account. For Razer Insider achievements, the Razer zSilver must be claime

57
Q
5 years ago
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webRacingGreenfast465
posted in Razer Support

Razer Kiyo focus not working after update.

Good day, Purchased a Razer Kiyo, worked great. Razer Synapse decides to update, and not I cannot adjust my Kiyo's focus in either the windows camera app, or OBS. Windows driver info Driver Provider:Razer Inc Driver Date:1/2/2017 Driver Version: 6.2.9200.16442

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T
5 years ago
S
stavrosmangaros
posted in Razer Support

Razer Raiju Ultimate v1.04 firmware

Hello, a fellow member returned his raiju ultimate controller through the RMA process and got a new one with the v1.04 firmware inside and it works perfectly. People who tried to buy the controller a couple weeks ago said that it was out of stock pretty much everywhere. Now a new batch comes with the v1.04 inside that seems to have fixed the problems. I RMA'ed mine as well but as i talked to them they arent sure whether their stock is of the new batch here in Greece. Could u possible get us the link for the v1.04 firmware of the Ultimate (and the Tournament for those who have it) so we can finally use our controller? Thank you very much in advance!

16
C
5 years ago
D
DerDennis03
posted in Razer Support

Thresher Ultimate Xbox One X - random noise / clicking noise

Greetings from Germany! Have a two weeks old Thresher Ultimate for Xbox One and have set it up acc. to the manual. It worked fine so far. Just yesterday the headset's volume got extremely low and I permanently hear a random noise in the background, plus some clicking noise from time to time. If I push the Dolby button on the station, it permanently sounds like sitting in a tin bucket. As I said, this negative effect came out of a sudden. It worked before and I didn't change any settings! Strange: If I switch the station to PC mode (whilst still connected with my Xbox), sound is excellent again. No clicking, no noise, but it is extremely loud and whilst in PC mode, you cannot turn down the volume.... My Settings on Xbox One X (translated from German): HDMI Audio: Headset Optical Audio: Bitstream Bitstream: Dolby On the right side "Headset Audio" appears then: Headset: Windows Sonic for Headsets HDMI or optical audio Headset: I have checked the box (yes) Have tried differend settings

2
D
5 years ago
L
Llamasing
posted in Razer Support

Razer leviathan mini making humming sound.

Hey, I recently bought a leviathan mini. More than impressed by the sound it produces and all that, but for a while after I stop playing music/movie it makes a humming sound, it stops after a while and soon as I play audio it starts, so if you listening to something at low volume you can hear it at a short distance. It isn't obnoxious but I would like to know why it is doing it. It did it over 3.5mm and bluetooth ( using a 4.0 A2DP adapter not aptx which I will order if it fixes it ). If need more information just ask.

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L
5 years ago
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bitBlackBeansigns526
posted in Razer Support

Nari Ultimate Hypersense Xbox one X

Hi Im having trouble getting Hypersense to work while using my headset with my Xbox One X. I connected it to my computer and the Hypersense works fine with any game. Connecting it to my Xbox using 3,5 input I cant get the Hypersense to work at all. Tried it with Rdr2. I understand (after i bought the headset - my bad) that i cant use the bluetooth and because of that I dont have the thx spatial sound. But in the description it says that Hypersense should work with any device - like with my xbox. Any ideas? I bought the headset for my xbox because of the hypersense function so I really want it to work. Best regards, Johannes

2
R
5 years ago
R
RoyalYellowleetcast129
posted in Razer Support

Razer Naga 2014

hey so for a few months now my mouse would just stop moving for a few seconds then resume, then pause again, and just recently i cant get into my razer synapse settings to change anything at all, i still have a warranty on my mouse, whats a good idea to do at this point ??

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5 years ago
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Ravendesk_Games
posted in Razer Support

Razer Blade 14 (2014) nvidia GPU problem

Hey folks, I've been grappling with this issue for a long time and I thought I'd make a post. Maybe 2 years ago, my laptop started shutting off during intense gaming. I got a cooling pad and it still happened. I was sure this was a heat issue, but now I'm pretty sure it's not. More recently, it started powering off the moment a newer game wanted to leave the main menu. It's as if when the gpu is supposed to produce graphics, it powers off. Most recently, Battletech and Insurgency: Sandstorm. Battletech has run on my laptop in the past, but shut off after a while. Now, as soon as I try to load a game, it powers off. What's weird is that I can play Darkest Dungeon, Kerbal Space program and Company of Heroes 2 on the integrated intel graphics. It runs pretty slow and crappy though (as you would expect). When I disable the integrated graphics, the nvidia GPU takes over and all non-gaming is solid. When I boot up Company of Heroes 2 it runs like a slideshow, but it runs. Also, I can'

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5 years ago
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CodeCCLG
posted in Razer Support

razer products freezing constantly after new synapse update *UPDATE Found The Problem*

my blackwidow elite, lancehead & firefly are all freezing after i open up my google chrome after this mornings ( my time ) update. any body having thius trouble as its now getting very annoying.

1
C
5 years ago
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crckd
posted in Razer Support

About audio driver software

My Dell Inspiron 5567 have a built-in WAVES MaxxAudio Pro driver software installed and I am using a Razer Hammerhead Pro v2. 1. Should I install the Razer Surround Pro and use both? 2. Or replace it with Razer's? 3. Or just leave it as is and just use the built-in?

0
C
5 years ago
CarlosLMS
CarlosLMS
posted in Razer Support

Razer synapse uses a solid 30% of CPU (i7-8700)

Yes, razer synapse uses 30% of my cpu with my headset (Razer Electra 2.0 USB) with the windows driver foundation (we are going to call it wdf), If I stop the razer synapse process with the task manager, the wdf stops using 20% of my cpu (the other 10% is razer synapse itself) what can I do? I dont want to have an audio app using always a big % of my cpu

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Razer.Caziel
5 years ago
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coolSepiaMYSTICTOPAZ687
posted in Razer Support

Unable to update Netflix on phone

Hi guys I am new here. I have a problem with my razer phone (1st edition). When I open Netflix it asks me to get the latest update. But when app store opens, it say the app is not compatible to the device. Does anyone have the same problem? Or is just me....

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5 years ago
T
Tecktorious
posted in Razer Support

Razer Nari Chroma ! Chat game ?

Alright so i just got the Nari chroma ! and i got chat and game on audio! i have it on communication and default as it said! but no audio comes on chat ! ? anyone's knows how to fix it ?

1
Razer.Caziel
5 years ago
N
nathanwadd
posted in Razer Support

star wars the old republic keyboard ...RZ03-0067

hi my keyboard has been fine … but today i was using the key board when i was putting a new windows 7 on an old comp … it went black no lcd no lights around the keyboard … its like it just died … i have not spilt anything on it i look after it like its my baby … any ideas y this happened ?]

1
Razer.Caziel
5 years ago
RicardoForce
RicardoForce
posted in Razer Support

Razer Mamba 16000 DPI issues with wireless & software

So I've had the Razer Mamba (RC30-013601) for about 6 months now. I'm still annoyed by the fact that for some reason, this €150 mouse is not supported by Synapse 3. I have to use an older version of Synapse just for this mouse, while the rest of my set-up uses Synapse 3 flawlessly. Then, I've only used the mouse wireless for a couple of times because of connectivity problems. It just keeps losing connecting (stops moving in-game) for 0.1-0.5 seconds while playing FPS games. Of course, this is the difference between a kill or a death. I even went as far as to move the receiver right up to my mousepad, to no avail. Are these common issues? Will this mouse ever be supported for Synapse 3?

2
Jenjar
Vanguard
5 years ago
N
NightFuryX
posted in Razer Support

Razer Nari Ultimate Static

Im having a static problem with my Nari Ultimate headphones. I have had them less then a week. Got them Monday, messed with the sound till I got it where i liked it and started using them. The haptic feedback on the bass notes sounded great. Today they started producing weird static sounds on the bass notes and the haptic feedback seems to have really dropped off. On the base notes it sounds like the note gets really quite and a short burst of static can be heard. When i first got them I set the feedback to 50 and left it there, now at 50 I can hardly feel it. I've messed with the enhancements, the EQ, I've gone into the sound settings on windows and changed those, switched from THX spatial audio to windows sonic, to no spatial at all. I cant get this static to stop. If anyone know a solution that would be most appreciated. Edit: Now im getting a static on high notes too. Listening to someone speak has a burst of high pitched static when their voices get higher.

3
R
5 years ago
D
dailyRubineRedJASPER300
posted in Razer Support

Razer death adder essential

Does razer blackadder essential worl on mac os?

3
Jenjar
Vanguard
5 years ago
G
glbtorttr
posted in Razer Support

RZ09-0169 Hinge issues

From when we purchased our laptop, the lid hinges have been loose. Today they seem to have failed. A call for support elicited a "lets restart your machine" followed by a desire to troubleshoot the operating system. Clearly language and cultural issues didn't help. Upon asking for where I could take it for repair, I was offered the "Fremont Center" but they don't take calls. How can I get this repaired? Servicing a Razer shouldn't be that difficult, let alone purchasing spares...please let me know.

0
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5 years ago
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DesertSandaero310
posted in Razer Support

Razer Naga Left hand keeps switching when I have more than one profile

Razer Naga Left Hand mouse I keep my mouse settings in Windows as Right Hand. Everything works great until I add a 2nd Profile. Then the mouse settings switch to Left Hand. Why can't Synapse leave my mouse setting alone when I have more than one profile?

0
D
5 years ago
K
KyaniteKirin
posted in Razer Support

Razer Audio/Mic Splitter Replacement?

So I believe my audio/mic splitter went to take a dump. I've searched all over the Razer Online Stores because I saw a replacement there at one point for 20$ CAD + shipping. I've looked all over and even found the old link to that page but it's giving a 404 error, page was removed. I'd just like to know where can I get the most compatible audio/mic splitter that works with Razer Kraken Pro V2 (I've tried cheap audio/mic splitters before, I had 5 at one point but none of them worked). Honestly I'd like a Razer replacement preferably so if they still do sell it please let me know. Otherwise, Amazon or other stores work.

0
K
5 years ago
A
Anonymous
posted in Razer Support

Case for the RAZER BLADE 14” (2017) - INTEL 7700HQ - GTX1060

Does anyone know of a hard shell case that would fit the cover of the Razer Blade 14"?? Thanks

1
E
5 years ago
D
Der_ZocktLP
posted in Razer Support

High CPU?!

Hello, I have a problem with my Headsets. Yesterday I bought the Razer Electra V2 USB Headset. And I noticed that my CPU is very high (85-100%) If I unplug the Razer Electra V2 USB cable the CPU is then low. What can I do to fix this problem? Best Regards Der_ZocktLP

0
D
5 years ago

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