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  • 42,021 Threads
  • 60,320 Replies
42021 Threads
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DarkYellowdomebest391
posted in Razer Support
Start menu opening when the right arrow key is pressed

Hello, Recently my Cynosa Chroma Keyboard has been opening the start menu (or when in a tab, pushing it to the right), and i am unable to figure out the cause of the problem. I have found on reddit that 10 months ago, people were having the same issue with the same keyboard, but no real solutions were announced. If you could help me out that would be greatly appreciated. Thanks -Zachary :)

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Razer.Speedcr0ss
4 years ago
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malatwork
posted in Razer Support
Core Chroma X Network bails under load.

I start out ok and then my networking dies if I do something intensive like run a speed test. Got a MacBook Pro 2018 with Radeon VII... I have to reboot to get network again.

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Razer.Speedcr0ss
4 years ago
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worldBegoniasolo886
posted in Razer Support
Warranty and stripped screws problem

I’ve been trying to replace a corrupted SSD inside the laptop (blade 15 2019 advanced model) but I ran into two extremely stripped screws on the backplate that won’t grip onto anything. I’ve tried everything i’ve seen online (except a dremel which doesn’t seem safe or smart). Does anyone have any suggestions for how i can get these screws out? Is the laptop still under warranty in this state? Im completely out of ideas and at a loss at this point. Any help at all would be greatly appreciated.

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4 years ago
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mubartok
posted in Razer Support
Razer Synapse 2.0 doesn't recognize my Mamba Wireless on MacOs Mojave 10.14

Hello there, I was so happy to receive my mouse today, but now I'm a bit worried because I read a lot of messages where people state that the Synapse is not working properly on Mojave and it doesn't work for me either. I checked the compatibility list and I can see that the Mamba is compatible with it, but it keeps showing the "Please connect a Razer Synapse enabled device". The mouse is connected and working properly but I can't set anything up. DPI, lighting, buttons, nothing... I'm so frustrated because I really like the feeling of it. Maybe someone from Razer could give me a hand on this? And if it really isn't compatible with Mojave, or if we just can't make it work, would it still be possible to set everything up on a random PC, save it on my mouse and be able to use all my saved profiles when plugging it back to my mac without connecting to Synapse? Thanks in advance for your answer, I hope we'll find a solution...

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4 years ago
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directUmberbyte387
posted in Razer Support
Razer Elecetra v2 USB Does not get recognized

While i was playing a game on my pc the headset stopped working. There was no sound anymore so i had to un plug it and plug it back in the pc. After it was plugged back in it did not get recognized by the pc anymore. I have already tried a few fixes like updating the drivers and bios. But this does not seem to work. I hope someone can help me out.

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4 years ago
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bennet1312
posted in Razer Support
Error 528040

Hallo, ich brauche Hilfe bei der Installation von Razer Synapse 3. Wenn die Software installiert werden soll lädt es bis einen Prozent. Danach erscheint sofort der Fehlercode 528040. Kann jemand mir helfen? Hello, I need help installing Razer Synapse 3. If the software is to be installed it will load up to one percent. After that the error code 528040 immediately appears. Can someone help me?

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4 years ago
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SanDMaN809
posted in Razer Support
Razer Blade Pro Late 2019 - Fan Scratching and Coil Whine

So I picked up the new razer blade pro 4k 120hz model with 2080 Max-q because I'll be traveling a lot for work and needed a replacement for my aging matcbook pro, I love this laptop it's a beast, the screen is awesome to work on and the laptop runs all my favorite games very well, better than expected in fact. BUT... There is annoying coil whine that is not excessively loud but can still be heard when I'm in a quiet environment, particularly when my ears are closer to the laptop (I can't unhear it now that I've heard it), removing the power plug gets rid of this coil whine. The other issue I'm having is a slight scratching noise in one of the main fans (the bigger ones feeding air to the CPU and GPU) that is very noticeable when it is powering down. I've already initiated a swap the Microsoft store where I bought the laptop online, and am waiting for my replacement, I hope this is not a common issue and my new replacement won't have this issue because I truly do love this laptop an

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4 years ago
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directdataSand393
posted in Razer Support
problems with my mic (kraken tournament edition)

I'm using the kraken tournament edition and everything works fine in discord for some short time, and suddenly my quality changes really weird, it sounds like i was a robot, it really disturbs me and i don't know what to do against it, i tried to change a lot of things in synapse, but nothing worked

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4 years ago
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CoreFunctions
posted in Razer Support
Razer Insider Achievements [SOLVED]

Hello! I require assistance on Razer Insider Achievements. Despite setting up my Location, D.O.B, Avatar, associating my Facebook account to my RazerID, I have yet to receive the achievement for "Getting Started" and "The Bird and the Snake". I would also request for assistance regarding associating my Twitter account to my RazerID, as I cannot seem to find information on that.

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C
4 years ago
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JETradioGreenSheen941
posted in Razer Support
Razer Synapse 3

Hi everyone, I can't install Razer Synapse 3, Windows 7 64bit. It gives an installation error, someone may have the same problem, please help:frown_::frown_::frown_:

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4 years ago
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KhaotikZzBlood
posted in Razer Support
razer soundbar leviathan not working as speakers on windows 10??

update: nvm i seem to have fixed it for now thanks

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K
4 years ago
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Dank93
posted in Razer Support
Razer Naga Trinity not lighting up

So i was using a Naga chrome i think before and it worked fine with Synapse. It was light up with green colors. Sadly the middle scroll button died so i had to get a new mouse. And i got myself a Naga Trinity. Now when i plugged it in, it installed drivers, restarted pc etc etc. But its not lighting up. I clicked on the mouse on Synapse and i clicked on Lighting, if i do quick effects and static green color, nothing happens. I can try any other combination and nothing happens. Advanced and i can go into Chroma studio. Idk how to switch color on side buttons because i can't find anyway to flip the mouse to see the side. But trying to add color to the mouse wheel or the Razer logo, nothing happens. Idk wtf to do. My Razer huntsmans keyboard works fine changing colors on and as said, my last mouse worked fine to. But now this one doesn't. The mouse works fine otherwise, rebinding keys and all that. Edit: I wanna add, the side buttons do not work actually. I bind the side buttons to numl

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4 years ago
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InfernosTyrannos
posted in Razer Support
Razer Blade screen glitch

I bought a Razer Blade advanced (RTX 2070 Max Q, i7 8750H) about 2 months ago and right now I would get these annoying screen glitches from time to time. It's super annoying and restarts wont help. Anyone here have the same issue? https://imgur.com/a/kAJ7rot

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4 years ago
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TitanElf
posted in Razer Support
Razer blade wont get past bios.

Won't get past bios, recovery mode wont run. After the screen with razer logo and the usual text with what to press to get into recoverymode and bios. Fans wont start and screen just stays on (but completly black). Specs: Razer blade version 6.06 Kabylake Halo Intel(R) Core(TM) i7-7700HQ CPU @2.80GHz 16384 MB Memory

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4 years ago
peace20021
peace20021
posted in Razer Support
Razer Hammerhead USB-c ANC drivers

So I just updated my windows 10 to 1903, the weird thing is when I plug it in to my devices. Somehow either windows or the driver messed up and it decreased the bass output. And now my audio sounds like laptop speakers with a little bass in it. I tried to use enhancements in audio control panel but it doesn't work that well. Can anyone see the problem though? I plugged it in my Razer Phone and the bass was fine. My laptop is Omen by HP 15. I also reinstalled windows but somehow it doesn't work. Is there any dedicated drivers download for the headphones though? Hope I have answers for this. Thanks for helping me out!

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4 years ago
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NicoG04
posted in Razer Support
balnk login page on razer central

Hello i am using razer products for a while now and never really had issues. But today, razer central was logged out as I opened my pc and when i click on login I have a blank page that isn't loading. I tried to repair the program seeral times but it didn't worked. I am living in China maybe it is the fact that razer server has been banned ? it has always worked with me before. I also tried to login on my other device (not from razer) and it didn't worked as well. Can someone tell me if it is the razer server's prblem or a problem on my side ? I have waited several hours for the blank page to load but nothing

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4 years ago
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editech
posted in Razer Support
Synapse 2, Orbweaver Chroma issue and questions.

Hi All, I've been running into these issues since I bought the Orbweaver, no update has ever been able to fix it in a year. I have two profiles, one for Borderlands and one for Overwatch. Both have different colors assigned and a slightly different keypad configuration. Firstly, about once every two weeks, despite the Synapse software being launched, the wrong keypad assignment profile appears to be selected, but checking Synapse software my Overwatch profile is indeed selected. What is odd is all of the color assignment sometimes go missing and the keys just slowly fade green in and out. This doesn't always happen, and when it doesn't happen it can be devastating while playing a game simply because I can't tell if the keypad assignments have gone wonky until I am playing the game. Sometimes rebooting doesn't work, and changing USB ports does nothing until it just magically works after what seems like random troubleshooting sequences. Secondly, about once or twice a week, t

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4 years ago
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jmackey88
posted in Razer Support
Grading ram in Razer Blade 15 v1

Hi all! So I have a Q about upgrading a Blade 15 to 32gb ram from 16gb. in order to upgrade from the stock 16gb I have to 32gb do I need to buy: 1. a single 16gb ram stick Or 2. A 32 gb kit that contains 2 16gb memory sticks? just want to know what I have to buy. thanks? /jmac

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4 years ago
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WizardIceGaming
posted in Razer Support
Activation code surround sound 7.1

I just bought Razer Kraken Pro V2, but there is not activation code for surround 7.1

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4 years ago
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Albanianweeb
posted in Razer Support
Razer nari ultimate

I just bought my nari ultimate and all of my friends in discord can hear everything that i listen to (video ingame noises etc.) Any ideas

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S
4 years ago
Lokipoli
Lokipoli
posted in Razer Support
7.1 Surround Activation Code

Got Razer Kraken since like 2010 my 7.1 surround sound license got revoke want to use it badly does it need me to buy new Kraken? got Nari and Tiamat v2 already :(

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Lokipoli
4 years ago
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ObIiviate
posted in Razer Support
7.1 surround activation

I bought a kraken essential headset and I don't know how to enable 7.1, does anyone help me?

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4 years ago
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ToastLegends
posted in Razer Support
My audio on my razer threser ultimate broke randomly

I was playing a game and in the middle if a match I heard a beep and now there is no audio. And yes it connected to my xbox properly.

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Razer.Speedcr0ss
4 years ago
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coveautoCrimsonGlory310
posted in Razer Support
Razor X chroma OSX 10.15.1 and imac 2019 i9

Hi I have connected brand new RazorX chroma to my MBP 10.15.1 ( Catalina ) with Gigabyte Radeon Vega56 and the computer totally ignores that razor and the graphic card. Is there a specific driver I need to make the mac "See" the box? I have connected the Thunderbol3 cable to all the MacBookPro Ports and nothing. Regards Ronen

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4 years ago
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Prosco
posted in Razer Support
Razer Synapse - Remove Razer logo at launch

Hello, I use Razer Synapse for mouse + headset, I want to know if we can disable the Razer window that appears when launching Windows 10. Thanks in advance.

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R
4 years ago

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