Razer Support

Im on a huntsman v3 mini pro

I am having an issue where suddenly the d-pad and small round button no longer function on my Tartarus Pro. All other buttons, including button 20, work fine. I've tried uninstalling Razer Synapse and Central, removing %PROGRAMDATA%/Razer, and reinstalling but this didn't help. I've reset my profile and the keybinds and rebound them, but that also doesn't help. I want to say I've been having this issue since around the time I upgraded in place from Windows 10 to Windows 11, but that could just be a coincidence. I'd think it might be a hardware failure, except it seems odd that I'd lose all four d-pad directions and the little thumb button next to it at the same time, and for no reason (no spills, no drops / things dropped on it, etc.) Does anyone have any ideas? I didn't expect this thing to have issues barely two years after I bought it...

I am using Black Shark v2 x, and the mic is capturing my PC system (even when the mic is muted from the button); it's recording everything (e.g., sound from YouTube or Spotify), whether it may be on Discord or another application or any other device.

My deathadder v2 x hyperspeed mausem stutters and hangs when connected via bluetooth

what is the easiest way to validate a razor gold card 

i have an blackwidow v4 keyboard and whenever razer synapse 4 app opens, lighting goes.my lighting settings in the app is same as before.

so when I was trying to remove the K key on my razor blade 15 advanced model suddenly smoke popped and I heard a small crack coming from the underside of the K key. I immediately turned off my laptop and plugged it out to avoid any damages. I am afraid I might destroy my laptop I’ve had since 2019 because I tried to remove a key the metal casing and the little plastic thing that’s connected to the chassis of the laptop as popped out and looks like as if something punched a hole right through it. it is bulging outwards. I would really appreciate some help on whether or not I could keep this laptop functioning completely or if I have to get a new laptop or be forced to use a replacement keyboard connected to my laptop. Another question of mine is if I am in danger of my laptop short circuit thing and just completely shutting down never to be started up again, or if I could use it without any risk or with very low risk of it doing so.

I purchased a headset. When I tried to register it, it says the product is already registered, even though I never registered it. Please assist me to verify its authenticity and resolve the issue.

Hi, my house was robbed and they took my pc and the dongle was plugged in. I still have the Kraken V3 Pro wireless headset. I was wondering if there is a way to buy the replacement dongle? 

hi there i rescently required a pair of razer kraken 7.1 v2 headphones off my brother and  i would like to activate them iv asked him if he still got the box and paperwork for them but no joy he said he got them roughly 4 years ago thats it!! so is there anyway of activating these , the serial number is S/N: HN1709D04706797 RZ04-0206thank you will look forward to your response

Problems with downloading Firmware is not working, and I can´t fix my thing on my own. Really bad mouse! Can I somehow download firmware to fix my Basilisk V3 ? the Razer support now working. 

Hey guys, I hope you all doing okay. The key "D" of my keyboard stop working today in the morning when I turn on my PC. Yesterday all work just fine. I already disconnected and reconnect my keyboard I restarted my computer and it's just not working. Someone know what can I do? 😭

To activate the 7.1 feature of the Razer Blackshark V2X product, only the QR code appeared. There is no activation code anywhere on the box.

I tried to register the headphones Razer BLACKSHARK V2 X and it said they were already registered even though I just bought it today and i can't get activation code for 7.1 App 

So this problem I started noticing about a week or so ago on my Razer Blade 14. When ever I play most videogames off either Steam or Xbox Gamepass Regardless of what is going on in the game my fps fluctuates sitting smoothly at 100+ fps for a few seconds then dropping to a consistant <30 fps for a few seconds and repeating. I cant seem to find any similar situations anywhere else online so I’d like to know if anyone has any insight.  I’ve stared at my gpu and cpu activity while playing the games and nothing spikes or changes in a way that matches the fps drops. It happens regardless of whether I’m using High Settings or low settings in game. Even happening very obviously when in menus where nothing is going on graphically. I can see the in game mouse icons lag as i move them then return back to proper fps back and forth.The only game this doesn’t happen really obviously is Apex Legends. Though I still get fps drops randomly for no reason in that game too regardless of

I am trying to update my phone number on my old razer account as I no longer have my old phone number, but whenever I click Phone Number it prompts an SMS Code or the backup code, I do not have the back up codes as this is a very old account.

Hey there, I recently purchased the Razer Blade 16 2025 model with an AMD Ryzen AI 9 365 CPU with an Nvidia RTX 5070 GPU earlier this year.  It also has 32 GB RAM and 1 TB SSD blah blah blah.  The new Battlefield 6 Open Beta started last week and before playing through steam I was prompted to update my Nvidia graphics drivers to 588.0. Great, did that. After launching the game I realized I was a day early and the servers weren’t up yet so I hopped to another game, The Finals. I quickly realized that my FPS (normally ~120 on that game) was substantially lower at 30-40 and the longer I played would drop to <20. Doing some digging looking at my task manager performances my CPU and RAM usages were almost maxing out ~80% each. My GPU was fine sitting at maybe 30%. I first tried to update my AMD chipset drivers using their software and ensuring I had the latest drivers. Great, done? nope, my issue was still persisting.

Hello. Encountered a problem. After battery replacement in my Basilisk X Hyperspeed bluetooth connection stopped working.When I re-moved switch to OFF and to BT mode again - nothing happened. Not even usual blue blink on mode switching button. LED is not blinking and stays black in BT mode. Tried to enter pairing mode with 4+5+mode combination - nothing. Changed 5 batteries - no changes. When you enter dongle mode - everything is alright and working perfectly. But when you switch to BT mode - it’s not entering pairing mode and LED is not blinking blue, as it was before. Problem with any device I tried to pair to. Paired mouse was deleted before any attempt to pair again. Tried to hold left+mwheel+right button combination - blue led started blinking rapidly and mouse can be found with “dfubasilisk” name in available devices to connect. But this is not default mode and after I connect - “dfubasikisk” device is just added to paired list, but nothing happens next and

I was using 7.1 surround sound just fine yesterday but all of the sudden idk when, probably few hours later I noticed that 7.1 surround sound was not active anymore ( it be when I changed to other headphone devices). But ever since then it never appear again, I have tried deleting and reinstalling the app, also tried removing any other input/output devices for my pc, but nothing has been working. Anyone have any sort of solutions for this? Much thanks <3 

I have the Huntsman V3 Pro tkl. whenever i boot up my pc i have to go into synapse and disable quick remapping before i can use my WASD keys. anyone got a fix? i tried reinstalling synapse and removing the device, but it doesnt seem to work.

Hello everyone, I need some help with this issue. My Razer gaming chair broke, the base where the wheels are attached just broke, and now the gas lift cylinder has dropped all the way down to the floor. I’m not sure what to do. Are there any replacement parts you could recommend? I don’t want to throw the chair away — that would be a shame.Another Razer product that leaves much to be desired. I weigh only 50 kg, the chair isn’t even used every day, and I never thought this would happen.🙄It is out of warranty and I will appreciate any help 😊  Thanks  

I recently purchased the Razer BLACKWIDOW V3 and found that no matter how  many times I type in the serial number i get an error stating that the serial number was not recognized and to check for errors, I have tried every combination and still haven’t found a result. Please help me

Hi! The SSD on my Razer Blade Stealth 13" (2020) RZ09-0310 died recently and I had to get a replacement/reinstall windows. I'm trying to find the drivers for the model but I the razer support site only list a Bios updater guide for download. Does anyone know where I could find the drivers (the touchpad one in particular).

Hey everyone, I’m having an issue with my Razer BlackShark V2 X headset. My friends keep telling me that they can hear everything I hear through my microphone, almost like there’s sound bleeding into it. Even when I mute myself using the built-in mute button, they can still hear the audio from my headphones.I’ve already tried:Reinstalling and updating drivers Lowering mic and system volume Adjusting Windows sound settings

I recently upgraded to the new suite and have had to disable everything because it is constantly asking me to log into PowerShell. Never did this before the update. I don’t have any PS startup scripts active.