Razer Support

My Razer Atheris mouse suddenly isn’t moving after working for more than a year. It connects via bluetooth and usb 2.4 ghz, and the buttons and scrolling works but the mouse cursor doesn’t move! Installed firmware etc. already. Any information why this happened and advice on how to fix? Is it time to get a new one??

I need help to change my email that I no longer have access to. Please and thank you

I bought a mouse 3 months ago, today a message popped up that it has a low battery, although the application said 82%, it started to turn off for a second (there is a docking station), connected via wire, everything is fine. Could it be that the battery is not working?

Hi Razor, I have the dreaded Dissconnect/Reconnect issue. I’ve tried everything to no avail. I guess i am one of the unlucky ones with an iffy Dongle. Can I get a replacement USB dongle for these nice headphones please?

I can't pay for rocket league credits with razer gold, because when I enter the payment type and select “razer gold wallet” and put my email and password, when I click on login it keeps loading and never stops loading

I am so disappointed to not experience this feature. Meanwhile TikTok is showing it and I feel like I got swindled out of my money. I wanna play one game right now. This would have been so nice. Instead I’m not gonna be able to play, unless I play strictly on my phone. I can honestly say. After reading all of this and seeing no potential improvement for iOS users after over a year. I’ll never buy a razed nothing until they fix this issue. If I don’t refund it back for my money back. I play lots of games but I strictly bought the kishi ultra for the virtual keymapping and it doesn’t exist. SMH I’m hurt off this one.

I recently purchased a Razer Barracuda X and registered my product to receive the 7.1 Surround Sound activation code. However, when I enter the code, I get an “Invalid Code” error. I contacted Razer support, and they sent me a new activation code, but it also doesn’t work. I’ve tried different devices and reinstalled the software, but the issue persists. Has anyone else experienced this issue? How can I resolve it? Any help would be appreciated! Thanks!

Please I mistakenly scratched off some digits on my card.

Please refund my money 2 time pay mistake

Dear [Razer company], I am writing to report an unauthorized transaction involving my RM30 Malaysia Razer card. It appears that the card was mistakenly used by another customer. I did not authorize this transaction, and I kindly request your assistance in resolving this matter. The details of the card are as follows: Card Type: RM30 Malaysia Razer Card Transaction Date: [16/03/2025] Card Number: [6664] I would appreciate it if you could investigate this issue and advise me on the steps required to either recover the funds or obtain a replacement card. I am willing to provide any further information necessary to assist with the investigation. Thank you in advance for your prompt attention to this matter. Sincerely, [Muhammed Abdulsatar]

My mobile number recently can't receive any codes from razer gold for the past 4 months I've been trying since December 2024. I want to change my phone number so I can use my account properly again. thank you!

I bought an Iskur XL chair in 2021 and, for a few months now, the reclining mechanism has not been working properly: it does not stay in a fixed position, if I lean back, it reclines all the way back. Moreover, I cannot order parts to repair it because, according to the warranty has expired.

How can i connect the Razer kunai to synapse 4 i cant make rgb or fan curve wtf

Hello dear Razer team, As my generous great-grandmother used to say, "It doesn't hurt to ask." I wanted to ask you how you support people who want to start working with content.I work in sales, but I would like to turn my passion into a career, just in a different direction. I'm very cheerful and always enjoy interacting with people, especially through my job as a field sales representative. I have a wife and a son. I want to spend more time with him. I've been a huge Razer fan and consumer since childhood. Back then, as a little boy, I had everything from Razer. Unfortunately, these things haven't kept up with the times. Back then, I started with the first mechanical keyboard, the Black Widow, as well as the Razer Kraken Chroma 7.1 Surround Sound headset and the Razer Ouroboros mouse. Since then, I've been a dedicated Razer user and have had the Razer Hammerhead for PS5 since its release. I know you're not a charity, but my question is, would you like to support a newcomer with potent

When I play games (especially indie games from itch.io), my Huntsman V2 analogue is recognized as a controller even if all my keys are on their default keyboard settings. It causes the camera to move diagonally (towards the upper right corner) constantly. Unplugging my Huntsman fixes the problem and plugging a basic keyboard allows me to play the games normally, but I would like to be able to use my 300$ keyboard. (I dont have any controller plugged to my pc, and unlike other people posting about this issue, my problem is not that I cant use my xbox controller) Is there any way to make my games recognize my keyboard as a normal keyboard?

Hello, I have this issue about 1-2 months and my THX Spatial and 7.1 Surround App is not giving me any sound. It was work on my laptop before but it’s not on my Desktop. I tried to reset the mixer in synapse but i don’t have any acces for my Blackshark v2x headphone. I just wanna try my luck with support.

Hello! I am writing to seek assistance with an issue that occurred after assembling a new PC. My Razer BlackShark V2 USB headphones do not allow me to adjust the audio equalizer in Razer Synapse or activate THX Spatial Audio, although the microphone works and can be configured properly. The headphones function normally on another computer. Motherboard: Gigabyte Z790 Aorus Pro X WIFI7 (BIOS version: F4). OC: Windows 10 Pro Issue: 1)The audio equalizer settings in Razer Synapse do not apply. 2)THX Spatial Audio does not activate (no changes to the sound). 3)When attempting to disable "additional audio features" in Windows, the error "There is a problem with the additional audio features" appears. Steps Taken: 1)Clean reinstallation of Razer Synapse. 2)Updated headphone drivers and motherboard chipset drivers. 3)Disabled the onboard audio card in BIOS. 4)Uninstalled all third-party audio utilities (Dolby, Nahimic, etc.). Please provide guidance to resolve these issues. I suspect a compati

Hi all, Recently im having 2.4ghz connection issue on the Deathstalker V2 Pro Keyboard. I have tried moving the 2.4ghz dongle to other usb ports, and also plugging it into the provided razer hub, and placed it next to the keyboard to no avail. I have updated to the latest firmware and still facing issue of it not registering pressed keys. Sometimes it register a key or two, sometimes there are delays and at times doesn't register at all. I also noticed the light at "1" LED indicator loses light then comes back on. While on wired mode, it works flawlessly. Please advise Thanks!

Everything was fine until I booted my laptop one day and the CPU was overheating up to 110°C, thought it was a software issue, updated my drivers and firmware but it was still overheating. Gave up on it and tried factory reset but that didn’t work. In the end I repasted the CPU and the GPU with PTM7950 about 3 days ago, cleaned up the dust, undervolted the CPU, limited its power supply to 50W, disabled turbo boost, did pretty much everything I could. I also heard that it took some time for PTM to fully settle in but I’m starting to feel like this is caused by something else. the blade is unusable in it’s current state, CPU thermal throttles like crazy even at light use and I don’t even know what to do.

Hello, I have a razer naga x since Dec 2022, i assume its not under warranty anymore, but when i scroll fast with the mouse, if i scroll down, it sometimes, snaps back up the page etc, its quite hard to explain, is there anything i can do about this? i assume they wont repair it for free anymore? :( Thanks Matt

I tried to connect my headset to my account but after 4 days still no response

Today i bought a Razer Blackshark v2 x im trying to use 7.1 but i couldnt take my activation code. Site says my serial number is invalid can someone help me?

I recently bought Deathadder Essential and it is connected to Synapse, and it has the valid S/N registered on my account, but the font of “RAZER DEATHADDER ESSENTIAL” and red sensor is strange for me

Hello, I was wondering if there were drivers available for this Orochi mouse. I really like it but I hate the razer Synapse and other software. They consume an enourmous amount of memory so I would like to know if there is a win11 driver available to avoid having to use the Synapse. Also for the support of this older Orochi, I would need to have 2 different version of the synapse because I also have other hardware that is more recent, and this causes also all kind of trouble. If I use the Orochi without synapse, it works but the mouse pointer does not move a lot so it’s not workable. (I move my mouse completely across the mousemat and the pointes only moves a few centimeters. I hope there is a solution so I can keep working with this great mouse. If not, what mouse would be closest to this one? I also have the v2 but I hate it, the shape is totally different. Thnx in advance

Every single “ADVICE” I’ve been seeing is to contact Razer ID support but which one is it? WHY DO I HAVE TO GO THROUGH HOOPS JUST TO GET HELP ON THIS SITE?? Their stupid OTP SMS System is shitty and the stupid authenticator I have linked on my google auth doesn’t even work. The only options I get for 2FA is SMS OTP which I don’t even get because they’re liars and backup codes that don’t work.