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  • 42,317 Threads
  • 60,694 Replies
42317 Threads
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DARTH_VIRIDIAN
posted in Razer Support
issues with blackwidow ultimate 2017

hello there, Today I purchased a blackwidow ultimate, downloaded synapse 2 and for some reason in the "lighting" page the option to change the color scheme of the keyboard is not displayed. I know that I should be looking for "effect configuration" however it is no where to be seen. please help cheers

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Razer.Caziel
3 years ago
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AminuRazer98
posted in Razer Support
Authenticator

Please how can I delete authenticator security from my account. Pls help

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Razer.Caziel
3 years ago
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geoSHELLRoyalAzure503
posted in Razer Support
razer book 13

hi, i meant i am very excited about the new razer book line for productivity. I wanted to ask if there is a possibility that in the future the razer book 13 will come with 32gb of ram, I would be really excited.

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Razer.Caziel
3 years ago
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LadyGunner
posted in Razer Support
HARDWARE

The WASD keys especially have a habit of sticking, but it's starting to affect other keys as well. Reinstalling Synapse3 now but at the very least hardware-wise my WASD keys are knackered. Purchased for my birthday one month ago, purchased 6wks ago at the very most. Chroma profiles worked fine, visualizer even, but some of the keys are HELLA sticky for being laser instead of typewriter or something. I only play maybe 20-30hrs a wk gaming/pc wise.

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Razer.Caziel
3 years ago
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ValkFX
posted in Razer Support
Razer Viper Ultimate lmb wobble

I have a razer vu, and the left click has a lot of wobbling and pre travel. It also feels really different from the right mouse button. I bought the mouse from a local store since there wasn't any place i could order it from that delivers to my country. Just wanted to ask whether this is normal and if i should try to return the mouse

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Razer.Caziel
3 years ago
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hawaiikaiboy02
posted in Razer Support
Razer blade stelth RZ09-0281 battery expantion

After a week of dealing with a spongy trackpad I desired to open up my laptop to see if anything got stuck under the trackpad and I found out that the battery is expanded. How much wuld the turn around time be to get it shipped and fixed from Hawaii to where it will be fixed and back? Also how much wuld a battery replacment cost for out of warranty?

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Razer.Caziel
3 years ago
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Snow_Glow
posted in Razer Support
I cant see my order anywhere.

I purchased a Razer Basilisk V2 on Nov 3. Razer sent me a link in email to follow my order ,but it does not work. It just takes me to an error page. I went to my account to see my order there. I could not find my order anywhere on the Razer site either. Im not sure what to do. edit: I just want to know if they got my order or not cause I am not sure.

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Razer.Caziel
3 years ago
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AdmiralAthy
posted in Razer Support
Naga Pro Stutter/Lag/Disconnects on dongle.

Guys, I'm still experiencing issues with the Naga Pro randomly stuttering and disconnecting. I've updated to the latest firmware which was sent to me on the forums however I'm still experiencing issues. The email support has been ridiculous and I'm tired of opening tickets only to be asked to perform meaningless tasks and to have it closed with no solution. It is not just me experiencing issues, what is the solution?

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Razer.Caziel
3 years ago
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Vaktinsa
posted in Razer Support
Nari ultimate not recognized in synapse

Hi, I've had my Razer Nari Ultimate headset for quite a while, but recently, it doesn't show up in synapse.Also whenever I try to update the firmware of the Nari, the installer doesn't detect that I have plugged in my headset through the cable provided in the packaging. The headset still plays audio. I've tried updating synapse, as well as other razer software, yet nothing seems to fix it. Furthermore: my keyboard, the blackwidow chroma v2 does show up in synapse. Any help or further help with troubleshooting would be much appreciated.

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3 years ago
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thinkArsenictech298
posted in Razer Support
Problem with Razer Kraken Tournament Edition

So recently I bought a black razer kraken tournament edition headset and everything was going well until i realized that the mic was loose. The audio still works and the mic is still able to pick up audio, the only problem is that it's loose. I'm not sure if it's supposed to be like this or weather it's a problem. It'll be well appreciated if anyone is willing to help.

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T
3 years ago
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quickBlueGrayweb238
posted in Razer Support
Razer Wolverine Recognize LB as Map and Ping (Warzone)

It seems that something has happened that causes the LB to open the mini map and ping at the same time. It seems like the button is mapped for two button functions, but I am unable to edit that in the Wolverine app so I'm not sure how it happened. It had been working fine for a couple months since I got it. Did anyone have this issue and find a way to fix it?

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Q
3 years ago
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byteSpringBudcast827
posted in Razer Support
screen flickering issues

Hello, I'm having flickering issues on a Razer Blade 15" with a gtx1660. It happens sporadically while watching videos or just while in windows explorer. Here's a video of it: Bought it new from amazon like 2 weeks ago and started using it like a week ago. I did update the GeForce Experience drivers and I'm up to date with the Windows Updates. I've seen some threads here with videos depicting the same issue but none had fixes for the problem. Any help would be appreciated.

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3 years ago
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heavenfreshWheat674
posted in Razer Support
NEW - Naga PRO - macro - windows vd

Hey all, just bought a Naga Pro, to replace my Epic Chroma. Having issues assigning - Windows Virtual Desktop Left and Right to the scroll wheel. It doesn't appear in the dropdown fields, and the text function does't work either. any help would be appreciated

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3 years ago
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raznet
posted in Razer Support
Weird System Lag with Synapse 3 Only

I have a very strange lingering problem with Synapse 3 and my Razer Basilisk Ultimate. After about 30 minutes of using the mouse, every time I make a movement my entire system will slow down and freeze. Audio will stutter and frames will drop. Even the lighting on my Razer Keyboard lags too! As soon as the mouse stops moving, everything returns to normal. The problem is much worse in wireless mode. I have tried uninstalling Synapse 3 (which means I can control lighting configurations and profiles) and the problem doesn't occur. Even after a clean install (tried this multiple times) the problem still happens. The temporary fix is to unplug and then replug the mouse. This will then 'reset' the lag for another timed amount. I have tried reporting this via the feedback and bug reporting, but no one got back to me. Does anyone else have this issue? And does anyone have any idea why this happens? Nothing unusual can be found in Task Manager and disabling Razer Synapse 3 does not fix t

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Razer.Speedcr0ss
3 years ago
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Syferr1981
posted in Razer Support
Need activation key

Hi , i have some razer kraken pros i bought years ago and had to do a reinstall of synapse and the razer surround program but i dont have the activation key from the box anymore for surround, is there any way to get it working again ?

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3 years ago
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puggyy1Insider
posted in Razer Support
Blackshark v2 THX not working...

The same problem i had on razer kraken TE. It took months them to fix it maybe they do it faster this time, i hope. I tried EVERYTHING literally everything but installing windows 8. And i found that windows razer hid drivers installed few times maybe this one relevant idk really. I just need help to use my headset again..

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P
3 years ago
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1951F37201582
posted in Razer Support
Razer Cynosa Chroma

So I bought the keyboard a few days ago and it has two problems at first I thought it was a bug so I went to exchange it today for a different copy and the same thing happened again, the first one is that it keeps spamming some keybinds sometime, the second one is that everytime I click down arrow and right/left arrow with the c button,the c button just doesn't work and sometimes if I click the left one it clicks 2 instead of c and if I click the right one it sometimes clicks 5 instead, I'd like to get help as soon as possible.

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1
3 years ago
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D901P
posted in Razer Support
7.1 surround Sound Ausgabe nicht gefunden

ich habe ein kleines Problem, ich habe mir die 7.1 surround sound app installiert und mich angemeldet gehabt und den Code eingeben und jetzt soll ich als Standard 7.1 Speaker einstellen aber es wird mir nicht angezeigt. würde mich über Hilfe freuen.

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D
3 years ago
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alkan1981
posted in Razer Support
Razer Orbweaver CROMA

Hallo! Mein Tastatur fürs bewegen funktioniert nicht mehr wie es soll, was kann ich da am besten machen? Kann man das Teil umtauschen, wenn ja wo kann ich den das Ersatzteil bestellen und wie kann ich das Tauschen?

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3 years ago
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CIKKEI
posted in Razer Support
Using the Ultimate Nari mic with AUX

I just bought my very first Razer product, the Ultimate Nari, so I'm fairly new to how it works. Whenever I connect my headset using AUX, Synapse 3 doesn't detect my headset and my laptop doesn't detect the mic. No new devices pop up in my sound control panel. However, the output audio works fine but is detected as one of the speakers in my playback devices. So only the audio works fine. On the other hand, when I use the dongle to connect my headset, it works perfectly fine -- two playback devices (Game and Chat) and the mic gets detected, and my headset pops up in Synapse 3. The mic quality is bad when I use the dongle, so I wanted to find a way to fix it. And I read one thread that said that the mic quality is better when it's wired. I just can't get it detected. I've tried the different solutions I've seen in other threads like reinstalling Synapse 3, rebooting my laptop, ending the processes of Synapse to restart it, etc.

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3 years ago
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JETbyteVividYellow618
posted in Razer Support
cynosa lite serial number not working.

I bought a cynosa lite keyboard today and wanted to register it to my account but the serial number is coming as unknown, please help , i want to know if i bought a fake keyboard.

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J
3 years ago
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SapphireBluelabpulse812
posted in Razer Support
Man O War dongle :(

Hello Razer experts and fellow cult members. So since of a week ago my Man O War cant pair with the dongle annymore. I tried reinstalling synapse tried all USB ports tried reinstalling my usb ports in device manager. Also the Man o War pairing software does not come further than step 1 "plug in the usb tranciever" when i put it in. I know there was an option back then to order new Man O War dongles. I know its not for sale annymore but i still hope there is a different way to connect to the Man O War. Because i've loved this headset for a long time and still hope i can use it even longer. I hope thad sumeone can help me or help me get a new dongle. Best regard a razer cult member. P.s. I hope adding a picture of my setup will motivate the lord himself to help me.

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S
3 years ago
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MarioFredoTannuwijaya
posted in Razer Support
One of the earbuds Razer HammerHead didn't work

I already charge it until it full, but still I cant use it

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M
3 years ago
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ficedula_mugimaki
posted in Razer Support
7.1 Surround Sound / Can't hear sounds from front

Hi, I searched a lot but couldn't find the solution that matches my situation, so I would like to ask here. I can't hear sounds from my front (and back?) when I'm hearing sounds through 7.1 Surround Sound software. If I tilt my head a little to left or right, I can hear sounds. It happens no matter whether I activate "surround sound" on 7.1 Surround Sound software or not. When it started: Not clear, but it was working normally a few months ago I guess. My gear : Razer Kraken Black 7.1 Surround Sound is working through: NVIDIA High Definition Audio So the sound output device of Windows 10 is set to "Speaker (7.1 Surround Sound)", whereas the output device on 7.1 Surround Sound software is NVIDIA High Definition Audio. I'm playing TESV: Skyrim and Monster Hunter World: Iceborne, and the problem can be seen in both games. Thank you for reading, any advice will help.

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3 years ago
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aeroOgreOdorMOONSTONE523
posted in Razer Support
Headphones too loud

Hello guys, I've just bought a RAZER BLACKSHARK V2 set. I play apex legends and I just can't seem to make it work properly, everything is too loud, opening boxes, gun shots are crazy loud but I can't hear any footsteps, it just happens to have enemies behind me shooting and I have no idea where they're shooting from. My older headset is something cheap, like £30 and I can hear the footsteps very well, as well as the other sounds being well balanced. I have tried the equaliser, but with no success, gun shots do get better but still no luck with the footsteps, which make this headset practically worse than my cheap previous set. Can someone please help me out as I'm clearly doing something wrong.

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A
3 years ago

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