Razer Support | Razer Insider

Razer Support

-

  • 38,555 Threads
  • 56,012 Replies

38555 Threads

F
FLuffy850
posted in Razer Support

Is XMP available on 2020 Base Model Blade 15?

I was considering buying 32gbs of 3200mhz ram but if xmp isnt available to get that 3200mhz then i dont want to waste my money. I have the OLED 4k 2020 Razer Blade 15 Base Model. If xmp is available for my model how do i access it?

0
F
3 years ago
M
Mattingly37
posted in Razer Support

Razer Tartarus

I’ve had this thing for one day and now it just stopped working. I’ve tried plugging it into my Xbox with xim apex, labtop, pc everything! Anyone have a clue what’s going on? It worked for half a day. Very disappointed in this product and will try to get a refund.

0
M
3 years ago
Clodiman
Clodiman
posted in Razer Support

Razer Phone 2 Issues

I have had my phone for awhile now and while I have absolutely enjoyed it I have a major problem. Where I live I get no cell signal (Bottom of a hill in a valley). I have great internet but for some reason my Wifi Calling option isn't there. When I search settings for Wifi Calling it shows up but clicking the option gives me a blank page with the title "Wifi Calling". I have spoken with my VZW techs and tried multiple SIM cards with no resolution. Has anyone else had this issue and/or know the fix? Thanks!

0
Clodiman
3 years ago
Helliebabe
HelliebabeInsider Mini
posted in Razer Support

Kraken Kitty Headphones keep popping/disconnecting.

I recently have gotten the Kraken kitty headphones and they were fine for a few weeks, but for the last week they have been non stop disconnecting/popping every 20 ish seconds. I went back to my old headset and the audio is fine so I don't think it's a PC issue. I even uninstalled and re installed the apps. Hoping I could find a fix it instead of sending them back because they are always out of stock to order to Australia. Update : Now when I plug the headphones in the entire computer crashes. I think something is really wrong with them ;-;

1
B
3 years ago
C
Cheese_
posted in Razer Support

Kraken 7.1 v2 connection issues

Recently, my Kraken 7.1 v2 has shown some sound issues, it keeps disconnecting from my computer, even though there are no issues in the USBs in the PC. I tried each one of them, so it must be the headset. I would just consider that it has a cable issue, like some damaged parts of it, but it also does not show up in Razer Synapse 2.0, which is the one that supports it. I can not sync my headset configs with the software, so I think the problem can be on somewhere else and not in the cable. I have never left my Kraken in any bad condition and always kept it with care, so I do not understand why an extremely expensive headset is showing up those issues.

1
B
3 years ago
W
wuhoorazer
posted in Razer Support

Razer Blade Stealth 13 (MX150) wireless card replacement?

hi, my razer blade stealth 13 with geforce mx150 wireless card appears to be on the fritz because it drops connection intermittently and currently wont connect at all to my router. i've tried the various ipconfig tricks, disabling card, even reset the router (which resolved the issue for a month). now it is also doing it to my cellular hotspot so am increasingly convinced the wireless card is the culprit. one of my work laptops also had similar behavior a couple years ago and also had to get the wireless replaced. since this was a refurb purchase from jan 2020, it is already out of warranty. so i am looking for advice on what wireless card i should purchase to replace with. i saw on another site some recommendations for the intel 8260 and intel 9260 but wanted to see what official razer forum recommendations are. thanks!

0
W
3 years ago
T
Tyyante93
posted in Razer Support

No Order Confirmation Email

Has this happened to anyone else? I placed an order yesterday but still haven't gotten the confirmation email. The money has already been put on hold with my Bank. I have emailed support, but they are currently really slow in getting back to me, just a little worried.

1
M
3 years ago
M
MysticalMirage
posted in Razer Support

Razer Synapse - Keyboard Lighting Help

Hello, So I recently bought a new Razer Blade 15, and I am running into an issue that when running Razer Synapse, my keyboard is using lighting settings from the "on battery" settings while the computer is plugged in. This problem gets fixed if I like the plugged in and on battery settings, but I didn't want to do that. Does anyone know why this is/how to fix it? Thank you!

0
M
3 years ago
X
xSickO
posted in Razer Support

KRAKEN PRO V2 Does not receive activation code from razer surround!

Please help me, I contacted Razer support explaining my situation, when I bought the headset, I didn't know I had to use Razer surround, well, I want to use it more by looking at my old emails, no I received the software activation code, what do I do ??? 1 year and 2 months ago I bought the headset ...

0
X
3 years ago
TehWither
TehWither
posted in Razer Support

Razer Raiju Ultimate Button issue

So my Raiju Ultimate has developed the issue where the triangle button input is stuck, but the thing is its not being physically pressed. Button is fine but the triangle input is stuck... Most of the time I play USB because of audio and even on wireless the issue persist. the remote is only 2-3 weeks old and has be kept in carry case when unused so I don't know what happened. If there's a fix to this that would really help for I don't want to buy another controller. Picture is a gamepad tested red circle is triangle input.

0
TehWither
3 years ago
H
Husein123
posted in Razer Support

order status

I order a blackwirdow chroma tournament edition keyboard on July 4th, since then ive been charged and the order status has been received but I can't track the order and see how long it's going to take to arrive. I needed it to arrive yesterday or today. Not being able to know what's going on is frustrating, thinking of just returning the package and ordering off amazon since it can arrive tomorrow. Help please.

0
H
3 years ago
E
EspancaNoobs
posted in Razer Support

Activation code already used.

I bought a Razer Kraken X yesterday, from the RZ04-0295 series, I would like to use the 7.1 surround sound application, I did the activation through the code and it has already been used, I can't finish this process to use my headset on my notebook, as proceed? I have already opened a support request, but I have not received a response so far.

1
E
3 years ago
A
AMETHYSTtechDiamond173
posted in Razer Support

Razer Blade 15 SSD missing after repair on warrenty

Hi, I have been trying to get in touch with your support team after my Razor Blade 15 Laptop was sent for repair under its warranty. Unfortunately your phone and email support team is unresponsive for the past week and I am unable to open a new support ticket as my warranty expired last week. I sent my Razer Blade 15 laptop for repair covert by its warranty to fix a noise issue caused by the right side fan. My laptop was returned to me missing its 256 GB SSD drive. The drive cannot be found in the file explorer, device manager, or in the boot menu. Also my 2TB HDD hard drive had been renamed "Blade SSD" which is clearly a misleading name and could lead me to believe that the SSD was intentionally removed. I would kindly ask that this issue gets resolved as quickly as possible as returning a laptop sent for repair with missing hardware is not acceptable. I will gladly supply you with the incident and RMA numbers of the repair case. Thank you and I look forward to your reply in th

0
A
3 years ago
T
techOceanGreenbay124
posted in Razer Support

Razer Surround bad sound

So suddenly i'm having noise when razer surround is activated, after years using it. Any advice?

3
Razer.Caziel
3 years ago
I
IGD_Anderson
posted in Razer Support

No authentication Found

I am trying to log into the razer 7.1 sound APP and i keep getting this message

3
Razer.Caziel
3 years ago
T
ToggledAim
posted in Razer Support

Polling Rate

Hey, I was just wondering what the polling rate is on the deathadder v2 mini.

0
T
3 years ago
Seadragon
Seadragon
posted in Razer Support

Razer Blade 15 2019 Advance 2070Maxq Swollen Battery

Hi, I have bought my Razer blade 15 2019 Advanced module in March 2019, now after a little more than one year's use, the battery has swollen. Most of the time, I have the power cable plugged in when working or gaming with it. Today I unplug it to work elsewhere, and I found the touch pad very rigid, and it requires a lot of pressure to click. So I open the back of blade, and found a swollen battery. The battery swollen now has affect the use of the touch pad, and I'm worried if it would cause any safety problem in the future. So please tell me how to have this problem solve? Should I send the laptop to after-sales service? or I can just change the battery myself. Now I live in China. Thanks!

4
Razer.Caziel
3 years ago
Koutport
KoutportInsider Mini
posted in Razer Support

Razer Nari Ultimate not recognized from Synaps.

Hello to the support. My Nari Ultimate not recognized from Synaps 3( last update). Here is the link that it appears the Nari Ultimate and others Razer products in control panel ( WIN10 2004 updated) ...all appears except the Nari headphones to the Synaps panel. https://imgur.com/a/e66AMH I do anything from updates (win 10 2004 ,synaps 3 e,nvidia drivers ) nothinfg at all... I used Synapse's repair function to reinstall 2 times but the problem remain the same. The headphones works with the jack cable to the sound card of Asus motherborad. Any ideas pls? Thanx George.

2
Koutport
3 years ago
S
Strobber
posted in Razer Support

Mouse buttons working intermittently Razer Naga Trinity

So I had a new Razer Naga Trinity with both mouse buttons working interemittently. 90% of the time the mouse worked just fine but it has these periods of time that it would just not register every or any click which is super annoying as you can imagine while gaming. I've been in contact with support for the better part of a year now and have already got a replacement product (the same model). Now this mouse has developed the same issue after a week or two. Several reinstalls, reconfigurations, testing on several computers with and without Synapse installed etc.. have confirmed it to be a hardware issue of the product and nothing software related (in the case of both mice). Now after being in contact with support again they are offering me a replacement Trinity for the second time which i'm unsure about. Is there any recorded cases of people getting a different product/refund/voucher or any solution whatsoever different from receiving the same model again? At this point I have no trus

3
Razer.Caziel
3 years ago
P
parkawesomeGoldFusion420
posted in Razer Support

Is it possible to detach the monitor stand of the Razer Raptor 27?

Hey there, so I was planning on getting the Razer Raptor 27, though I was wondering if you can detach the monitor stand, answers would be appreciated!

0
P
3 years ago
T
Timtimemer
posted in Razer Support

i cant fine my serial number

Now i have a lian li 011dynamic razer edition can i registered product? if can do it where a serial number icant finit ;-;

3
Razer.Caziel
3 years ago
S
sonylove
posted in Razer Support

RazerBlade Pro 17' 2017 charger issues. No power to the laptop

Hello, excuse my english. I'm not fluent. I have a bought a RazerBlade pro 17' 2017 on amazon about few months ago. The laptop is in pristine condition and i use or for casual gaming. Not hardcore at all with session of 3/4 hours. Since yesterday the charger does not give power to the laptop anymore. I try everything and the charger seems working cause I can see the green light. The laptop is not giving any light when plugged to the charger. The laptop seems ok, but there IS no more power in battery so I can't even start it. Anyone Can help me ? My guess is either the charger or the battery has a problème but I dont really know. Might be the charger but how that happened ? One day to another, everything working then suddenly there IS no power given to the laptop. Should I buy a new charger ? Where, i dont sée them anywhere on the net. Thanks to help me, Cheers. Elie.

0
S
3 years ago
C
CharlieCoughlin
posted in Razer Support

Razer Viper Ultimate Charging problem

I have recently brought a Razer viper ultimate and love the mouse and the dock, however when my PC is on, i place the mouse on the dock and there is no indication of it charging on the mouse or the dock with synapse open. When i switch the mouse off and place it on the dock the charging indicator on the mouse and the dock light up as normal but when i take the mouse off and turn it on the light indicators just stay on charging and don't revert back to normal. the only way that i can get it to reliably charge with the light indicator on only the mouse is when the computer is in sleep mode. i recently sent back a viper ultimate because Razer told me to and got a new one and the problem still persists. this must be a software problem. i have tried downloading recent firmware and reinstalling synapse and nothing works. I've also tried closing all other lighting apps on my PC to see if its interference and that didn't work either. can someone help?

0
C
3 years ago
D
dagbdagb
posted in Razer Support

What models/firmwares/CPUs support creator mode?

I am curious if 'Creator mode' is limited to a particular subset of laptop models/CPUs. And if so, is there a minimum firmware version required? I have a RBP 2019. Thanks, Dag B

1
Razer.Speedcr0ss
3 years ago
G
GhostMcG
posted in Razer Support

Synapse 3 Causing Mouse to Ghost Click

On my desktop with Synapse 3 installed and running, my Deathadder Elite automatically clicks either left or right mouse buttons by itself every few seconds. This makes the mouse completely unusable. However when I close the Synapse application the issue disappears. But now I can't enjoy the lovely light animations. Does anyone have a solution to this problem? PS I've tried uninstalling drivers in Device Manager. I reinstalled Synapse 3 and updated Windows 10 to the latest version Build 18363. This is not an issue when I plug the mouse into my laptop. Thanks.

1
Razer.Speedcr0ss
3 years ago

Badges

  • Vanguard
    Firebat246has earned the badge Vanguard
  • Vanguard
    FiszPLhas earned the badge Vanguard
  • Enlightened
    FiszPLhas earned the badge Enlightened
View More
CookiesCookie settings