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Razer Support

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  • 56,545 Replies

38977 Threads

T
Titanhunters
posted in Razer Support

Nari ultimate mic does not work

The mic worked fine the other day but I have been having issues for about 2 weeks were the headset disconnects and then reconnects and the drivers can be heard audibly, its like I'm starting the headset for the first time when booting up the system. Synapse has been reinstalled twice. Levels are high. I can hear the mic through the Sidetone but my pc don't pic up the mic in the control panel or in discord.

1
Razer.Caziel
3 years ago
D
DanteKami
posted in Razer Support

Razer Kraken Tournament edition bad cable.

I bought the Kraken early in december 2019, and didn't really have a good chance to use it while gaming since i did not have a working computer at the time. But recently i got a new PC and finally used Kraken while gaming, and what i've noticed is that the connector, (the thing in the middle of the cable that you can ajust volume) whenever touched, it gave static noise and reduced the volume of my left side of the headphone. Sometimes i have to wiggle the connector cables a bit untill i get a balanced audio feedback. This is probably due to poor soldering, or just bad contact, but i'm afraid it will void the warranty if i open it to see (plus, i do not have the adequate tools to open it without damaging anything). It is still in the warranty (from what i can tell). I'm quite positive it can't have been user damage since i've barely used this headset, as i said, i'm just now able to constantly use it. So, i was wondering if there was anywhere i can appeal for a replace or something sim

3
Razer.Caziel
3 years ago
D
dataquickFeldgrau225
posted in Razer Support

Mouse dpi not working.

I got a Razer Abyssus Lite and I set the dpi to 800 but My mouse feels really slow in games and out of games. Anyone know how to help?

1
Razer.Caziel
3 years ago
F
Firzam
posted in Razer Support

Razer Nari Ultimate Issues

Hello so recently went through a lot of issues with my razer nari ultimate. First of all disconnating and reconnecting abruptly and randomnly. Yesterday the dongle was recognized as Avnera AV6301. So I did ny research and try everything from dongle recovery tool that tell me "no action required" to the pairing tool that tell the same and tried the firmware update that can't detect the verson of the dongle and can't update it as well ... Please help me ~

1
Razer.Caziel
3 years ago
D
Dylan.anderson
posted in Razer Support

Razer synapse changing mic volume

How come whenever I change the volume in a game like modern warfare does razer synpase change my mic volume?

1
Razer.Speedcr0ss
3 years ago
hckraft
hckraft
posted in Razer Support

Crooked Basilisk - with video

Inability to stand on designed feets and keep position of itself and cursor while performing main functions (clicking buttons). Can please someone confirm a defect? Or thats just me wants too much from a $170 mouse? Cofused, because never seen such mouse defect in my whole life. It is also hardly noticeable for eyes. You need to look very closely. Slightly curved mouse bottom. Enough to make mouse feets loose the contact with the table, and whole mouse start to wiggling under thumbs. Just for a one damn millimeter. But when you work with that whole day long. Well. rage, boiling blood and all that stuff, which decreases productivity to about zero.

4
Razer.Speedcr0ss
3 years ago
jon_torbitt
jon_torbitt
posted in Razer Support

New Razer Kishi doesn't fit Razer Phone 2!?!?

Hi I took delivery of my new Razer Kishi direct from you via Amazon today. I wasn't particularly happy to find that it doesn't actually fit the RAZER PHONE!?!?!? The padding is removable but if I fit the phone into the Kishi without the padding it is loose and risks damage to the USB-C port. Can you advise if you have an alternative pad adapter you can recommend?? Thanks

3
Razer.Speedcr0ss
3 years ago
J
JoeConrad
posted in Razer Support

Blackwidow Elite lights up but won't type

My blackwidow elite is about 10 months old now and the keys have stopped working. It lights up and the ripple effects are still responsive but I can't type anything. I've tried resetting by holding "Esc" and "Caps" and then plugging the board in, but it hasn't worked so far.

1
Razer.Speedcr0ss
4 years ago
Z
Zzcold_
posted in Razer Support

Will Razer Ever Support For Mac OS Again? (1.15.4)

Razer Synapse 2 no longer works, on Mac and Mac users cannot get Razer Synapse 3. This means that I cannot customize the keyboard or set any settings. This is ridiculous. Can someone please answer if and when Razer will support Mac again.

1
Razer.Speedcr0ss
3 years ago
R
Radioactive999
posted in Razer Support

Blade Stealth Late 2019 Crashing

Ever since I got my blade stealth a few months ago (Mercury white/iris plus model) it has frequently crashed. When this happens the screen turns partly pink and green and sometimes also causes the laptop to make a loud buzzing noise. Is this a known issue and are there any fixes

1
Razer.Speedcr0ss
3 years ago
A
AQUAMARINEgreatTulip505
posted in Razer Support

Audio issues with Razer Kraken TE

OS: Windows 10 Synapse Version: 3.5.531.51418 Product: Razer Kraken Tournament Edition P/N: (*Omitted for security reasons) Good evening, I have not had this headset very long at all. A couple weeks maybe.. I have already tried contacting support about the issue and tried doing some of my own research with no helpful results. When i bought these they worked wonderfully, they were loud, clear, and i could hear everything. Now today, halfway through the day they got 2x quieter for NO REASON, and i can barely hear sounds i need to hear, like footsteps and grenades skating across the floor towards me, for games like COD: Warzone and the like. I don't know if the drives inside the headset are dying? If so that is extremely quick and will probably not be purchasing another Razer headset if this is the case. Also, it doesnt seem to matter what changes i make in Razer Synapse because i hear absolutely NO CHANGE no matter what i change in the program audio wise. I absolutely loved these things

3
Razer.Speedcr0ss
3 years ago
J
JaydontheThingInsider
posted in Razer Support

Razer won't log me in!

After updating Razer Central, this didn't happen for about a week and now it's come back. Here's the videos (split into 2 cause I don't want you to even see the asterisks of my password): https://imgur.com/a/hghUoEf

1
J
3 years ago
Z
Zhnz1
posted in Razer Support

Blackwidow Chroma V2: Random white flicker around numpad

Hi! My numpad randomly flickers white and I haven't found any fix, seems to be a common issue too. Some day I notice it doing it a few times, other days I don't notice any flicker at all. Unfortunately I can not provide any video evidence as this flicker is unpredictable and very short. This is already happening for several months and I thought Razer would fix it with a software update, but now it's slowly driving me crazy. Not only is it annoying but also breaks the immersion in some games. I really hope someone can help me out here. My firmware version is up to date btw. Thanks.

3
Razer.Speedcr0ss
3 years ago
V
vjkdigital2
posted in Razer Support

Synapse 2.0 Not remembering macro

New user feeling his way around, I have two Razer Tournament v1 keyboards but am having problems with both systems. It seams that after Synapse starts on both systems, you sometimes get the last profile set, or you get the fast scrolling rainbow. Ie the program doesn't always remember what macro was set at shut down. This is mighty annoying as it's choosing a lighting macro I actually hate and have to manually set it back on about half the boots. Any suggestions, this keyboard isn't supported in Synapse 3 so that's a pain for a brand new set of keyboards.

3
Razer.Speedcr0ss
3 years ago
K
kivaint
posted in Razer Support

Product number invalid

Just bought a razer wolverine controller and was trying to register it. Kept popping up with an error message of invalid product number. I compared the number with the one on the box and it still didn't work.

1
Razer.Caziel
4 years ago
sidney22rj
sidney22rjInsider Mini
posted in Razer Support

codigos

boa tarde a todos! estou com problemas em baixar novos codigos , pois na hora de baixar novo aparece uma janela pedindo o codigo antigo ,pois ja nao tenho mas os antigos ja mandei varios tickts so recebo as mesmas respostas que nao ajudao em nada gostaria de saber se tem como conseguir o codigo sem ter os antigos! obrigado

1
Razer.Speedcr0ss
4 years ago
P
packersfan036
posted in Razer Support

webcam/mic issues??

I have been reading a lot of articles and sites and videos where people are having issues with there webcam/mic on there razer blade 15s, just stops working and they say there is no fix. i have not had this issue (knock on wood) but has anyone here had it happen to them??

5
P
3 years ago
C
ChofoLS
posted in Razer Support

Problems with razer ripsaw

My computer doesn't detect the razer ripsaw device, does it only works with USB 3.0 ??? you know if I can buy an adapter from USB Type C to USB 3.0 to make it work??? pls I need answers I need help because this device is very expensive, and I don´t want to loose my money, pls help

1
G
3 years ago
Z
Zabania
posted in Razer Support

Bad sound when recording/streaming - Razer Nari Ultimate/Razer Kraken TE

Hello everyone! I have recorded a video of problem which i am talking about but will describe it shortly. So here is the thing - If i chose THX spatial as device in OBS - it simply not working. If i chose TE-game in OBS then sound appears but it sounds awfull. I asked about it in support by mail, but they didnt respond properly, answering that it should work as we describe here and THX are only drivers or something, i ll post it here what was answered by support on mail to me - "You mentioned on the video that the sound does not work when you select the THX Sound on the OBS Streamlabs. I would like to set expectation that the THX Spatial option on the default device that should be selected is the Audio Controller-Game or Kraken TE- Game since the THX Spatial stands for a driver that is used by Synapse 3 only. I hope this is informative." That was answered. But i agree that sound THX spatial mode is much, much, much better. Point is that even viewers now notice this and ask why the soun

10
Z
3 years ago
S
Swedstoner
posted in Razer Support

Keyboard deleting whole words instead of 1 letter

I've had this issue for about a year now. And it comes and goes.. I have a razer ornata chroma keyboard. And when i press backspace it deletes the whole word instead of just 1 letter. I've tried all i can do and research but ive come up with nothing. pressing ctrl or pause break or pressing them all together doesnt seem to fix or unstick the ctrl keys. ive tried reinstalling my keyboard drivers as well. when i go to my on screen keyboard and i press backspace i can see that it is also pressing down both ctrl keys with it. What can i do?

0
S
3 years ago
H
hmarkin
posted in Razer Support

Razer Cynosa Chroma acting really weird

So I bought my Razer Cynosa Chroma keyboard less than a year ago. It worked fine until yesterday. All of a sudden, when I booted up the computer, it started acting up. When the keyboard is idle, it does the Wave setting. When I press a button, it suddenly switches to a reactive green setting and doesn't input into the computer at all. I've tried un-installing and re-installing the keyboard drivers and Synapse, but nothing changed. I plugged in a different (non-Razer) keyboard and it worked fine. Note that I have a Razer mouse that is still working great. Is my keyboard just broken? Do I need a replacement?

2
Razer.Caziel
3 years ago
C
Canadia47
posted in Razer Support

Razer Kraken TE Mic Quality

When my Razer Kraken TE is plugged into the separate little controller for audio, the mic starts glitching out hardcore every 15 or so seconds, and the intensity of the glitch varies. This does not occur when I plug the headset directly into the computer, bypassing the controller, but I intend on using the audio controller because it makes output sound much better. Below is an example of one of the audio glitches. Edit: its been fixed :)

0
C
3 years ago
H
hlttmz
posted in Razer Support

A useless technical service from razer

Hi folks, I am user of Razer Deathadder Elite from Turkey. I had problems with this then I have opened a indicent at 08 January 2020 which is number: 200108-001040 https://prnt.sc/sja9s4 They redirect me after 1 month to the Regional Sales Manager in Istanbul Turkey. He contacted with me then i have sent the mice to his company/technical service in Turkey. But they didn't fixed or the product or change with a new. just sent me a letter with a "It is convenient to return it to the place of purchase." I have contacted with razer again from reply the incident email and they kept me entertained for 2 months. I received an email about Fedex Shippment label at 03 April 2020. I received a new mice Deathadder V2 at 05 May 2020. PROBLEM 2_ Dusty on the bottom and right click not works. I recorded a video and sent it. A genius guy created a new indicent 200510-001673. 2 days ago i received an e mail: he says "Regional Sales Manager " will contact with me within 3-5 days.. AGAIN ?

0
H
4 years ago
C
chocomonsters
posted in Razer Support

Basilik Ultimate Charging Dock not recognized.

Windows 10 Pro 1909 fails to detect Basilik Ultimate charging dock. It failed to detect it during initial Synapse 3 installation. Randomly it detected and functional during 3.5.331 update. With the docking function working, it was nice to monitor the battery level. It worked for couple days and it is stop working. The device is getting Code 10 error (insufficient system resources exist to complete the API). I have uninstalled the device under Device Manager and reinstalled. I have uninstalled and reinstalled Synapse program. I even tried with all other USB devices disconnected. Any suggestion?

0
C
4 years ago
D
DarkPurpledepotgreat463
posted in Razer Support

razer blade 14" (2013) RZ09-0102x please help me !

I need help with my computer and AC adapter 150W, my laptop not open and my AC adapter when not plug into laptop its light up, but when plug into laptop it blinking.

1
Razer.Caziel
3 years ago

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