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  • 42,314 Threads
  • 60,693 Replies
42314 Threads
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hawaiikaiboy02
posted in Razer Support
Razer blade stealth RZ09-0281 Mx150 graphics card causing blue screens

Whenever I use a program that uses the mx150 graphics card windows 10 give me the bluescreen with the stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL. The what failed is: rtux64w10.sys. This only happened starting today 10/21/2020 after a intel system update through windows 10: Intel - System - 3/19/2019 12:00:00 AM - 1912.12.0.1247. I have applied a temporary fix by uninstalling the mx150 graphics card driver through device manager and selecting uninstall all associated programs. I restarted the computer after that, and windows installed the mx150 driver version 25.21.14.2554 from 5/9/2019. All programs that utilize the mx150 works fine now, however I don't understand why the latest graphics card driver version keeps causing the blue screens. The razer blade stealth model I use is the RZ09-0281 with mx150 graphics 1080p screen and it is running windows 10 64bit version 10.0.19041, build 19041. If someone can help solve the blue screen issue with the latest Nvidia mx150 driver that would be a

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3 years ago
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mushrah
posted in Razer Support
KRAKEN ULTIMATE RGB ERROR 043

When i plug my headphones into my computer, the device manager say error 43 and synapse dont recognize it, ive trying to uninstall everything and reinstall but nothing works i need help i just bought it 2 months ago.

9
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3 years ago
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olemorten
posted in Razer Support
Razer Basilisk Ultimate connection issue

I've had the Razer Basilisk Ultimate since it came out. I have the Wireless Power Saving (Enter Sleep Mode if idle for 2 minutes) in Razer Synapse. When I touch the mouse it usually wakes up and connects to Razer Synapse again. But sometimes it does not, and I have to switch the on and off button under the mouse 3-4 times before it connects to Razer Synapse or unplug the usb dongle from the charging dock. Sometimes when the issue happens the mouse still works so I can move the cursor, but is not connecting to Synapse, and sometimes the cursor wont move at all. I have installed the latest Razer Synapse and also flashed the mouse with the latest Firmware I found on Razer's website. Has anyone else experienced this? I am on Win10 2004, fresh install and all the latest drivers etc.

3
S
3 years ago
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RoyalYellowvalleyever632
posted in Razer Support
Razer Synapse 3 opening and or detecting Deathadder v2

Hello, I own a Razer Deathadder V2 and have been very happy with it. Until yesterday, I have had no problems whatsoever with the mouse or synapse. However, now it seems Synapse 3 will not open or detect my mouse. I have uninstalled drivers, reinstalled net frameworks, and uninstalled and reinstalled Synapse 3. I have had no luck with any of the recommended choices for solving my problems, so this is my last resort.

1
Razer.Caziel
3 years ago
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CORALDeepSaffron422
posted in Razer Support
Activation ID to 7.1 surround

I don't have the activation number, how do i get it?

1
Razer.Caziel
3 years ago
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Gienoviere-D
posted in Razer Support
Razer kishi

I just got my razer kishi and immediately connected it to my phone ( samsung s20) and it wont recognize razer kishi while connected it will charge trough port but It wont respond to razer.... anyone know this problem?

1
Razer.Caziel
3 years ago
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some9
posted in Razer Support
Razer Blackshark V2 Pro THX spatial audio does not work

Turning it on does pretty much nothing and the whole mixer tab does not show any games, trying to add games also does nothing and when leaving the audio tab on synapse and going back it just turns off. I've tried installing the program on another computer and the mixer tab seems to work in a way, but messing with any settings like EQ does nothing. Please help

1
Razer.Caziel
3 years ago
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Genghiswookie
posted in Razer Support
Razer Nari headphones blocking boot sequence

I have Razer Nari Essential headphones and for the most part they're pretty nice. But if I have the charging cable plugged into my desktop PC, and into the headphones, my PC locks up before I can even get into the BIOS. It is definitely the headphones - the PC boots fine when they're not plugged in. I can plug them in and charge them fine once the PC has booted. I have absolutely no clue as to how or why this is occurring... Windows 10 other info available on request (I don't know what would be relevant...)

0
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3 years ago
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leetportal219
posted in Razer Support
Razer Deathadder Acting Strange

Hey guys, for the past few weeks my mouse has been doing some weird things. It will sometimes not left click, click randomly/double click, scroll up/down, and exit out of tabs when the curser is over them. I downloaded Razer Synapse but that hasn't helped. My Model Number is RZ01-0084, hopefully you guys know how I can fix this. Thank you.

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3 years ago
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sourcerushNickel730
posted in Razer Support
Warping Battery

So Ive noticed recently that my computer is starting to warp where the touch pad is and where the screws on the bottom and the bottom piece is trying to push off... I did some searching and it said that its the battery and it needs to be replaced ASAP to avoid explosion/fire. How do I go about that? Am I going to have to pay for anything? How fast can I get it fixed?

1
Razer.Caziel
3 years ago
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DrowsyDru1d
posted in Razer Support
Synapse 3 Not Detecting Nari Ultimate

After a recent update to Synapse, my Nari Ultimate headset is not being detected. I'm still able to use the Game, Chat and THX Spatial audio outputs and microphone just fine, but I can no longer use Synapse to customize settings or lighting. I've tried everything I can find online: PC reboot Synapse Repair Synapse clean install Driver re-installation Toggling Razer processes in task manager Reseating USB dongle Different USB ports Connecting headset with USB cable My other 4 devices (Ornata Chroma, Naga Trinity, Tartarus Pro, Chroma Base Station) are totally unaffected and I'm out of ideas.

1
Razer.Caziel
3 years ago
I
ImperialBlueupfront594
posted in Razer Support
Huntsman Elite Tournament Edition not turning on

My Razer Huntsman Elite Trounament Edition is not turning on. It worked perfectly well last night, but the next day when i tried using it, it couldn't on at all. I tried the method to press Escape, Caps Lock and Control already but it still does not work. Does anyone have a solution for me?

1
Razer.Caziel
3 years ago
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DarkBluebytebiz202
posted in Razer Support
How can I register my Kraken X Lite without the product number?

I don't have my box anymore and I need the product number :( someone can help me?

4
Razer.Caziel
3 years ago
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R4chelr6
posted in Razer Support
Product rma course authentication problem

I cut the line for product certification, shredded the barcode, and sent the picture, but the laser service asked me to send the picture again to show the product code. But I threw away the trash together yesterday, is there any other way? Can't I get the product rma?

1
Razer.Caziel
3 years ago
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EyeBallsInsider Mini
posted in Razer Support
Access Denied

Why am I getting this error when I am replying to a post I started? The following error occurred: Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.46231db8.1604363603.4860357b

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Razer.Caziel
3 years ago
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juan_doller
posted in Razer Support
razer deathadder elite

bought the razer deathadder elite a little over a year now and its been working perfectly good. but lie 2-3 days ago out the blue when i click to like close a tab or some it does it twice instead of just a single click. does anybody know how to fix this? already check synapses and nothing needs to be updated and everything looks good the mouse itself is clean didnt get any drinks or anything spilt on it. anything helps!

0
J
3 years ago
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NotLukyz
posted in Razer Support
7.1 surround sound not downloading

So i've used 7.1 surround sound and when i went to go re-download it, the download button is broken, it won't download anything is there a fix?

2
Razer.Caziel
3 years ago
U
Unconfigurable
posted in Razer Support
Razer Deathadder Elite Sensitivity issues

My Razer Deathadder Elite has been working very well for over a year, but a few days ago, I started having sensitivity issues. On Razer Synapse, I usually play at 400dpi. Now, while I'm not in a game, I feel like I have 20dpi, it's really slow for some reason, but when I launch a game, it goes back to normal. I have tried to run Razer Synapse as administrator, but nothing has worked so far.

1
Razer.Caziel
3 years ago
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RayRay07
posted in Razer Support
Spam

In case of spamming , is there any way to contact with administrators?

0
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3 years ago
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Leerondal
posted in Razer Support
[Razer Kiyo] Issue with options grayed out

Good day, i've just recieved my Kiyo but after the initial setup, all the cam options are grayed out as for attachment. I've already tried the "complete uninstall" thrice, but is not working. I would gladly use some help, as i need the new cam for streaming. Thanks and best regards.

10
P
3 years ago
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Wendy_IsMy_Waifu
posted in Razer Support
How to Sync huntsman elite to Razer synapse

So I just got the huntsman elite and I tried to sync it with Razer synapse but it is not detecting it/won't sync with the software. Although I am using Razer synapse 2.0 not 3 because I'm on a MacBook. But I have a razer mouse as well that synced before but now they both aren't syncing with the software. Any reason why it may not be working and is there a way to fix it or sync them?? Because I want to edit my keyboard with the software because it looks really cool. Although I don't know why it's not working :(

0
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3 years ago
P
psionicmonkey
posted in Razer Support
Razer Kiyo - Settings Reset; Generic USB Video Device

Hi folks, I have a ticket in about this issue, but maybe one of you has had these issues (and solved them). I found a couple similar threads in late July, so I'm thinking this is a new issue (or perhaps related to the latest Windows update?). Anyhoo, here's where I stand: Gain settings reset to 1 after every reboot. Basically, camera comes on, I look like I'm broadcasting from a closet. Can fix in Synapse, but settings don't persist between restarts. Kiyo doesn't show as a camera to be selected in programs like Zoom, Discord, or Twitch Studio. Instead, camera appears as generic USB Video Device. Camera DOES appear properly in Device Manager, and the built-in microphone shows in Device Manager and where applicable in programs like Twitch Studio. Running most current firmware. Switched between several ports (USB 2.0 to USB 3.0 and back again), uninstalling and reinstalling each time. Only other tidbit of interest is that my PC is running both a discrete GPU (a Radeon) and

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3 years ago
T
techsignsYellow128
posted in Razer Support
Synapse 1.88 not recognizing BlackWidow keyboard on Mac 10.15 Catalina

Hi - I purchased a BackWidow keyboard and the Razer Synapse v1.88 on Mac 10.15 Catalina. It will not recognize the device (despite it being plugged it, as I'm typing on it now). Has anyone been able to get it working on Mac?

3
Razer.Caziel
3 years ago
H
HadesReturned
posted in Razer Support
Razer Phone 2: Audio

El sonido de mi Razer Phone 2 es muy bajo, literal se oye menos que cualquier otro teléfono. Quisiera conocer alguna solución para éste problema.

0
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3 years ago
T
TheKarlosWithaK
posted in Razer Support
Overwatch chroma support

Hey So i noticed using chroma app for overwatch the colors are so dim and washed out but for others its bright. Anyway to fix this? I don't see an option to speak to razer support so here I am. Thanks!

0
T
3 years ago

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