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  • 42,308 Threads
  • 60,680 Replies
42308 Threads
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Ogsmash28
posted in Razer Support
Razer Blackwidow Elite- M-keys only work when FN key is held down.

My "M" key only works when the FN key is held down. All other keys work normally. To get a capital M I need to hold the FN key and Shift. Is this just a faulty switch or is it something that can be fixed through Synapse?

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O
3 years ago
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geoHollywoodCerise379
posted in Razer Support
7.1 Surround Sound Gone

accidentally I deleted my 7.1 device from device manager so I can't use 7.1 because there is not an section in 7.1 surround sound program it says to me like smth like that : (In orted for the enhancements to take effect on your output device, 7.1 Surround Sound has to be selected as your default system's default playback device. View Setup again by clicking the button.) could u help me about that how can I bring 7.1 section back to my computer in device manager?

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Razer.Speedcr0ss
3 years ago
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Dimondminer11
posted in Razer Support
Razer DeathAdder Essential Not being Detected by Razer Synapse

The title says it all really.

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Razer.Speedcr0ss
3 years ago
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antik_adamm
posted in Razer Support
Kraken pro v2 activation code

Greetings, i bought kraken pro v2 earphone. I downloaded Synapse 2 and installed it, but I cannot use the program because the surround activation code is not available. What should I do?

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3 years ago
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CarsxnXh
posted in Razer Support
Repeat scroll up/down slow when synapse is open?

Okay so I have the Mamba elite mouse and I have noticed that when the razer synapse is not opened or logged out (so the lights, macros, customs, etc.. are disabled and won't work) the repeat scroll up/down or when you push the scroll wheel to the side it scrolls super fast and is SUPER helpful but after you open the razer synapse the repeat scroll up/down slows way down to about 700-800 pixels a second and which is really annoying but however when synapse is closed then it can go up to 5,000 pixels a second which is quite helpful but I just want to know if you can keep synapse open and use all of the helpful features it brings with it while being able to scroll up and down quickly by pushing the mouse wheel to the side or even being able to control how fast it goes with some type of slider in synapse idk. And I have also seen that this problem extends to different mice in Razer.

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Razer.Speedcr0ss
3 years ago
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dojofighter
posted in Razer Support
Razer 7.1 surround sound download button not working

Hello, ive recently purchased a razer kraken x usb headset for my pc. Everything works fine except the 7.1 surround sound feature, it actually wont install at all. I run windows 10 64-bit and when i try and download it from the website, nothing happens. I click the download button with no response. I assumed it was blocked permissions but ive checked and all permissions are allowed for the website. So for some reason that i dont know, not even the download button works so i cant even run the application for my device. Has anyone got any advice?

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Razer.Speedcr0ss
3 years ago
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MrChamperleader
posted in Razer Support
Unvailed Code I CHANGE DETAILE AND CODE FAILED

NEED NEW CODE HOW TO GET NEW ONE ?

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3 years ago
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Primenificent
posted in Razer Support
Razer Profile Pic not Updating on Insider

Ive linked my account and tried updating profile avatar but its not working.

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Razer.Speedcr0ss
3 years ago
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stewymusician2
posted in Razer Support
Zoom crashed Razer Blade 2016

Hi, I have started online school like most of us probably. Whenever I am in class and on zoom. My laptop usually ends up crashing and I have to hard shutdown the system. This happens every time I am on a zoom meeting, I am not sure what I could do to help fix this problem so its not an issue the whole year. Thanks, Aric

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Razer.Speedcr0ss
3 years ago
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DoomTrain
posted in Razer Support
Razer Phone 2 Not Charging

My phone will not charge with the USB Type-C cable or by the wireless charger. It kept turning on and off rapidly while showing me a red plug icon. I've tried the USB Type-C cable directly, I've tried my wireless charger in different sockets, I've tried other USB Type-C wires, I've tried connecting it to my PC with all the wires. Nothing is getting it to charge. The phone is completely dead now and will not even give me the flashing plugin icon anymore. This had happened before but fixed itself all of the sudden hours later. But no luck this time. It started to freeze a lot after last update if that's any useful info.

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Razer.Speedcr0ss
3 years ago
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Tig_Welder
posted in Razer Support
Razer Nari Essential mic not working in TS3

So as the title says, I am having issues with getting my microphone to do anything when inside of TS3. When I select the headphones and microphone in sound device and select the appropriate mic within the windows settings the mic works when I do a mic test. Now, when I load up TS3 the mic (which it is selected in the options) will not work during a test. I have no clue what to do to fix this. I am sorry if this has been talked about before. Thanks

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Razer.Speedcr0ss
3 years ago
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GuestRequest
posted in Razer Support
Built-in Webcam/Microphone not working.

Hello! My Razer Blade 15 Advanced (2018) model had a built-in webcam/microphone that stopped working today. The microphone does not detect any input (discord, zoom, etc), and the webcam on the camera app gives a <NoCamerasAreAttached> error. I believe this is due to a Windows update, as a HP laptop that is my backup computer also had a camera failure few weeks ago. I am subscribed to the Windows Insider Program, so I don't know if that's an issue or not.

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Razer.Speedcr0ss
3 years ago
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sharetechVividViolet640
posted in Razer Support
mi razer hutsman mini tiene otro lenguaje de teclado como lo cambio?

hola buen dia,cuando compre mi hutsman mini me cambio el lenguaje a español ósea tengo la ñ pero según el teclado es en ingles y pues prefiero que sea en ingles ya que es confuso al momento poner _,@.? etc. si podrían ayudarme para cambiarlo se los agradecería.

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Razer.Speedcr0ss
3 years ago
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purecussion
posted in Razer Support
Connecting to bluetooth audio causes permanent multimedia key lag and rgb malfunction till restart

Only way to fix the issues is to restart the computer. This happens inconsistently, but happened when bluetooth earphone (Galaxy buds Plus) was connected.

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Razer.Speedcr0ss
3 years ago
MasterofBalance
MasterofBalanceInsider
posted in Razer Support
Cortex Squad Strangeness

My squad and I have been having some issues this season. Firstly, our time refuses to refresh properly except every 5 minutes. This wouldn't be so bad, except that some squad member's time is even slower. We've collectively counted and some of us are as much as 2 minutes late. This has made us miss opportunities to claim rewards more than once. also, as evident in the screenshot provided, some squads somehow manage to be a couple minutes ahead of the rest despite the fact that each squad should be accumulating the same time at the same rate. What is the explanation for this? Is our internet just too slow for this or what?

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Razer.Speedcr0ss
3 years ago
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ZX7G0
posted in Razer Support
I have a problem

I cant download razer 7.1 SURROUND SOUND I don't know why. I have my redeem code but can't even download the app.

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Z
3 years ago
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Chris_Fowler
posted in Razer Support
Brand new Razer Turret Disconnection issues during gameplay

When I'm playing in-game, the keyboard disconnects, then reconnects from the PC. I can hear the windows disconnect notification and I lose movement, then the reconnect notification sounds and gameplay & movement is restored. Just as if I'm unplugging the USB cable from the keyboard. I've checked all connections and checked that the firmware and synapse are up to date. Has anyone else experienced this'? I guess this $400 paperweight is headed back to razer. What a joke.

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3 years ago
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MaddieMarie4
posted in Razer Support
Lian Li O11 Dyanmic Razer does not show up on Synapse

I purchased the case today and set everything up. Everything works fine, however, the case itself does not show up on Synapse. I tried reinstalling, repairing, and updating my hard drives. I spent 200 dollars on this case and would like it to work.

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3 years ago
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Jerive
posted in Razer Support
Razer Chroma Addressable RGB Controller - lights flickering when using Wallpaper Engine

When syncing Synapse with Wallpaper Engine, the lights connected to the Razer RGB Controller are flickering like crazy. Interestingly, this doesn't appear with other connected apps like Chroma Visualizer.

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3 years ago
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Victys
posted in Razer Support
Razer Blade 15 4K streaming?

Hello, So I just bought a Blade 15 base model with a 4K OLED screen and 2070 GPU. I have been enjoying it thus far, but I did notice that some streaming elements like Netflix aren’t actually streaming in 4K. The screen size notwithstanding, it is more of a curiosity to figure out than anything else. I’ve looked through some of the other guides or threads where people have found solutions in installing the HEVC extensions but I have not had such luck. As far as I can tell my bandwidth should be up to snuff, and the GPU and CPU should be more than capable with the extensions installed. My thoughts are that maybe it is an HDCP issue. I don’t know how to check it’s compliance or not since the display is connected to an intel display driver aside from the nvidia GPU and it doesn’t show in the nvidia control panel. I’ve reinstalled the display driver, Netflix windows app, and the HEVC extension. Any thoughts on this? Thanks!

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3 years ago
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EnmakozatoInsider
posted in Razer Support
Squad Rewards S2 Problem

My member's squad reward time is not accumulating but his silver rewards for playing 30 minutes is already done. Basically silver rewards does recognized his game time but not squad rewards. What the hell?!?!? We need help before 01:00 please! We're aiming for 2nd place then this problem appears only now? WTH RAZER!?!? https://snipboard.io/4VvQzt.jpg

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3 years ago
Pudd_W
Pudd_WInsider Mini
posted in Razer Support
Ornata Chroma or Blackwidow Chroma?

Hey! This is my frist thread/post .I am looking to get a new razer keyboard since I am in its "ecosystem" already having a mousepad,mouse,and headset and I'm looking at either an Ornata chroma or a Blackwidow Chroma/Elite ,anything will help ,also I opened a poll for it which will end in ≈5 weeks.

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Pudd_W
3 years ago
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MountainMadness
posted in Razer Support
4K HDR 60 FPS Youtube playback Razer 15 Advanced Mid 2019

Hi, I have a Razer 15 with RTX-2080 Max-Q and Intel UHD 630 graphics with the i7-9750H processor. I am running the OLED monitor which is supposedly HDR 400 I can not for the life of me figure out how to play 4k YouTube video at 60fps with HDR enabled smoothly. They all drop a large amount of frames. approximately 25%. Does the hardware above support this? Intel's information for the CPU states a max 4096x2304@60 via eDP. My monitor is 3840x2160@60. With Windows 10 HDR disabled the video playback is smooth. With HDR enabled it drops frames continuously. Forcing chrome to use the RTX-2080 to render the video does not fix the issue. The integrated graphics still gets hammered even though the GPU picks up some of the load.

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3 years ago
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SherryLamoreaux
posted in Razer Support
Product registration fails

I can't get my product registered...I've triple-checked the S/N and P/N, typed with and without "S/N", logged out, and retried multiple times. The S/N on the box is the same as the one on the keyboard. What am I doing wrong? Thanks for any help.

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Razer.Speedcr0ss
3 years ago
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stuartgilpin
posted in Razer Support
Visualiser in synapse 3 has stopped controlling my TT Fans

Hi, Since I built my PC in August, visualiser has been able to control all my Razer peripherals, Lian Li Dynamic chassis and Thermaltake fans installed in my case. Since an upgrade about a week ago, the fans do not work with visualiser, yet they still work in chroma studio? Everything else works as before? I have uninstalled and reinstalled every piece of software, so any ideas what’s broken in the updated version of Synapse? thanks for any ideas

1
Razer.Speedcr0ss
3 years ago

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