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  • 42,311 Threads
  • 60,684 Replies
42311 Threads
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loljemad
posted in Razer Support
This mapping requires synapse

Hello guys i need help with my razer synapse. It seems like i can't fix it can someone help me out please? "THIS MAPPING REQUIRES SYNAPSE"

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A
3 years ago
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firstOPALAshGrey758
posted in Razer Support
Razor Kishi Xbox button not bring up guide

I just got my Razor Kishi and when I hit the Xbox button it takes me back to my phones screen instead of being up my guide button. I have to reconnect when this happens. Sometimes when I reconnect the guide will be up. But it ruins it having to reconnect. I have a Samsung S20+. My app is up to date. I've rebooted my phone. And I've loaded the app and the Kishi is up todate. Any ideas?

1
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3 years ago
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EliteArchwingOfficial
posted in Razer Support
USB stuck in my keyboard’s USB passthrough

I have a Blackwidow Elite and there is a USB stuck in the passthrough. I originally had a wired mouse plugged into the passthrough port that was a bit difficult to remove. I didn’t think anything of it since the keyboard is less than 2 weeks old. I switched out my old mouse for a wireless Logitech mouse. If you’re familiar with those mice, you’ll know that the part that actually plugs into your computer sticks out less than a centimeter ,making it hard to get out in the first place. On top of that, the passthrough port is very tight. Because of that I can’t get it out at all. I don’t want to take the keyboard apart because that’ll void my warranty. Should I have Razer fix it or should I try to do it myself? And if I should fix myself, how should I go about it?

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3 years ago
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Rust1016
posted in Razer Support
Deathadder Elite wont change DPI

My DeathAdder elite wont let me change DPI unless i sign out of the synapse and even then it doesn't use the DPI settings that I chose. I have installed drivers and reinstalled it didn't work. Any help would be greatly appreciated

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3 years ago
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Alv3ga
posted in Razer Support
Beeping noise

Everytime my microphone is in use, weather is discord, teamspeak or simply in the "sounds" option in widows menu, im hearing a fading beeping noise every few seconds and sometimes a constant hissing. My current headset is a Razer kraken X that was just given to me as a birthday gift. Thanks in advance for any help

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Razer.Speedcr0ss
3 years ago
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buzzAmaranthstory202
posted in Razer Support
Hammerhead true wireless case meted by charging

I charged my hammerhead true wireless headphones v2. the back where the charge pin goes into the case is melted after I've charged it. I've used the cable that did come in with it. Anybody who can help Me what I need to do about it. Thanks in advance

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3 years ago
SE7ENSCORE
SE7ENSCORE
posted in Razer Support
[NEED HELP!] Razer Seiren Mini "Driver is Unavailable"

I've just bought Razer Seiren Mini form Store but can't use it It said "Driver is Unavailable" . . . Time Used 0 OMG! How to Fix IT?

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SE7ENSCORE
3 years ago
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PaleGreentoolsquick452
posted in Razer Support
Razer cortex

Hi. I'm from Sri Lanka , I would like to know when will we get razer cortex mobile app service for Sri Lanka.....

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3 years ago
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parkYellowRosesmart870
posted in Razer Support
Cynosa Lite keys not working

Hi guys, I bought the Cynosa Lite a bit more than a month ago and so far I'm loving it. Yesterday Some keys stopped working though, left arrow, top arrow and the enter on the numeric keypad. Is there a way to fix this or is it just gone? I had a moment yesterday when they worked again briefly just to disappear shortly. Thanks for the help!

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P
3 years ago
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Wael2727
posted in Razer Support
Razer Huntsman On-board profiles isn't working.

i'm very dissapointed with what i got with this. i'm enjoying the tactile feel but the on-board profiles that comes with synapse is not working AT ALL. i have used an alternative client (OpenRGB & Polychromatic) and it did exactly what synapse offered me, synapse DOES NOT add any on-board profiles, while this does?? Razer. Please. I need on-board profiles. if i'm stupid enough and don't know how to set it up let me know as i have used the on-board feature from synapse 3

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3 years ago
M
Milchah
posted in Razer Support
Some of the keys from my Razer Blade pro keyboard stopped working

Some of the keys from my Razer Blade pro keyboard stopped working ( not responding). It started as one key yesterday and today I found out more of my keys are not responding. The RGB light is still on but they’re just not responding. Does anyone knows what to do or have similar problem?

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3 years ago
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awesomeCadmiumRedroad846
posted in Razer Support
razer blade 15 keyboard stopped working

I have a 2018 razer blade 15, keyboard stopped working even in the BIOS. I did have the bottom off trying to diagnose a ssd issue, and I plugged and unplugged the battery. So far I have plugged and unplugged most of the connectors that go the the board in the palm rest. The keyboard still lights up, and other keyboards still work. Windows device manager is saying it cannot get the device ID of the device on usb port 8. Can anybody recommend some steps to diagnose the issue? Thanks.

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3 years ago
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Giacomino99
posted in Razer Support
BlackShark V2 Pro Wireless Audio Clipping Issue

Hello, I have been experiencing an issue with my new BlackShark V2 Pro. After not playing sound for a short while (maybe 30 seconds), the headset will start to not play the beginning of short sounds. This is apparent in the windows explorer. The clicky sound that play when navigating between folders in windows explorer is turned into a brief tick. This only happens in wireless mode and only while no other audio is being played. There have been times when I can't get the error to occur. I was wondering if anyone has had a similar issue and if they were able to fix it.

1
Razer.Caziel
3 years ago
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insiderIndependence809
posted in Razer Support
Need synapse software for mac os 10.15

I upgraded to mac os 10.15 catalina and now the software... Razer Synapse 2.0 (MAC OSX 10.10-10.14) - Release Date: 25 Sep 2018 Does not work and I dont see anything else available for mac os does this mean there is no software support for catalina and big sur? i now cant use my tarturus v2 and naga trinity mouse.. why has there been no update since sept 2018??? this is beyond fail

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3 years ago
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ashenlmaso
posted in Razer Support
Can you ENABLE doubleclicking?

I just got the grip tape for my viper ultimate so I could drag click more easily, but I can hear an insane amount of clicks and get around 3 cps. Is there any way to enable double-clicking like in glorious's software?

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Razer.Caziel
3 years ago
M
MyMemory
posted in Razer Support
Razer Blade Stealth 13, 2020 cant do 120hz

Hi! I just bought this brand new razer blade 13 and it cant do 120hz its stuck at 60hz, i just want to know if im the idiot, or if i can get it to work somehow? Thanks in advance : ) I love the device tho <3

1
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3 years ago
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TatorThot
posted in Razer Support
Blackwidow Chroms V2 help

Hi, I've had a razer keyboard since July 16th, 2018 and at first, I had no issues with it but over time my "m" key stopped working (I have to copy and paste if I want to use m) so I sent my keyboard back to razer and got it back with the razer logo a bit damaged and my m key still not working. I looked it up and reinstalled my drivers and it worked my m key started working again so I knew it wasn't broken, after a month it started acting up again and I've tried many times reinstalling the drivers and never worked (I also have chroma issues in-game) and I can't take it anymore the amount of time I put in is a headache anyone knows how to help me anything would be good! :) ps: my macro keys work some days and other days no response

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3 years ago
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Rigby101
posted in Razer Support
Razer 2017(14") laptop broke.Want to backup storage

Hi!My Razer laptop(2017 14") broke.I already went to a laptop store and to replace the parts it will cost around the same price of a new laptop so...With some hope..I want to backup my work in my laptop or get the stuff I had in there ...Is there anyway to get it?I have so many important work projects that werent uploaded to the cloud so I hope theres a way to get them back!

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Razer.Caziel
3 years ago
Seadragon
Seadragon
posted in Razer Support
Blade 15 2019 Advanced 2070maxq

Hi All, I have a problem with my blade's CPU temperature when gaming. At Max fan speed, with enought space under the laptop, the CPU average temeperature goes super high hitting 95 or even 97 C, for games like Black Desert, CSGO, Sekiro, etc,. Is this normal? Or if not, what can I do to avoid it?

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Razer.Caziel
3 years ago
V
Vatruvius1
posted in Razer Support
Intel Integrated Graphics Limiting External Display Refresh Rate

Hello everyone, I have run into a unique issue that I have exhausted my know how to solve. Any help would be appreciated. What is going on: The HDMI port on my Razer Blade (2018) does not support higher refresh rates than 50hz for my 3440x1440 monitor. Some simple research shows that the port just does not have the bandwidth for higher refresh rates. So, I bought a Thunderbolt 3 to DisplayPort cable to utilize the Tunderbolt 3 capability of my Razer Blade to use higher refresh rates. Though the refresh rate is higher, it does not go beyond 100hz when my monitor is cable of 144hz. Further research shows that the integrated Intel UHD Graphics 630 does not support the 3440x1440 resolution of my external monitor at 144hz and since the integrated graphics and dedicated graphics (GTX 1070 Max-Q) are linked together in the laptop the integrated graphics is limiting the refresh rate of my external monitor despite the fact that the dedicated graphics does support it. How can I resolve this is

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3 years ago
J
jakemckee
posted in Razer Support
Orbweaver software mapping always includes "left control" on every keymapping

I'm on the MacOS using the Orbweaver. Using the desktop software, every time I try to map a key on the keypad to a key on my keyboard, it adds "left control" key to the key combination. For instance, you can see in the screenshot, when I try to make a keypad button to the "4" key on my keyboard, it instead maps to "left control + V". This happens for ANY key combination. This started happening around after I upgraded to MacOS Catalina 10.15.7, but no idea if that's what caused this. The Razer Synapse software is showing it's up to date. I've reached out to support, but I'm getting a canned response about killing my Windows PC processes... but again, I'm on a MacOS. I've tried restarting, and can't even find the Mac version of the Synapse software to try to reinstall on the Razer web site any more. Anyone have any ideas what's going on?

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3 years ago
R
robkatt
posted in Razer Support
hue lights don't work

so i have bought Philips hue color led starter pack and it all works with connecting to razer BUT there is nothing to do no settings nothing. here is a picture : https://imgur.com/a/Tgimjmy

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3 years ago
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DrNukerGame
posted in Razer Support
Razer Kraken detected as not plugged in

I recently got a new razer Kraken headset and after a day I booted up my pc it doesn't work, I check the sound panel (right-click on the sound icon at bottom right > sound) and I notice the headphone device is "not plugged in". I was previously able to restart my computer and it would work again. I was using 7.1 surround sound and so I deleted the 7.1 surrounds sound driver and software, I was also using the splitter provided by razer. The splitter was plugged in the right way though.

1
D
3 years ago
F
fastPeachtoday638
posted in Razer Support
Need help change my phone

Need help i change my phone now I can’t acess authenticator

1
Razer.Speedcr0ss
3 years ago
C
cafeaeroBabyBlueEyes141
posted in Razer Support
Lost key from Kraken X

Hi guys! What can I do if i lost my key? i bought new PC, and cant remember my previous RAZER ID. Cant enter the "razer surrounding 7.1" But i have box from them, with serial number. Could Support help me in this question?

1
Razer.Speedcr0ss
3 years ago

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