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  • 42,310 Threads
  • 60,684 Replies
42310 Threads
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xnogueira
posted in Razer Support
Replacement ear cushions razer kraken headset 7.1 v2

Hello i want to replace my ear cushions because they are in bad shape now, where can i get new ones?

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3 years ago
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fastRocketMetallic012
posted in Razer Support
Razer DeathAdder v2 preventing computer from Booting Solution

Razer DeathAdder v2 preventing computer from Booting Since this thread was locked without any answer or solution I had to make a new thread with my own solution: Anyway for people with a similar issue, might be worth checking out: Issue: Computer won’t boot (to Windows) when specific USB device (mouse/keyboard) is connected. The computer will boot fine when specific USB device is not connected and the USB device will work fine when connected after booting. Other computers will boot fine when specific USB device is connected. What is going on? The computer wrongly thinks this specific USB device is a boot device. This freezes the computer when it inspects the device / tries to boot from it. Solution: Make sure storage operation mode is NOT set to RAID, and instead set to AHCI (https://support.thinkcritical.com/kb/articles/switch-windows-10-from-raid-ide-to-ahci) Setup boot priority/order correctly Here’s a forum post that hinted me at the solution: https://h30434.www3.hp.com/t5/

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3 years ago
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S2_Engine
posted in Razer Support
Microphone only heard in mic monitoring/sidetone

I was in a Discord call, and out of nowhere, the mic on my Kraken X stopped working. I reinstalled drivers, and changed all the mic settings on Discord and other apps. Nothing has worked. The microphone ONLY works in the mic monitoring / sidetone testing within Razer Synapse, where I can hear the microphone input. For this reason, I believe it is a software issue.

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3 years ago
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SAM_GR
posted in Razer Support
MY HEADSET DOESN'T WORK

Hey dudes, I'll tell you what's going on and i'm willing to get some answers coz this is getting all the more weird for me I've just bought the Razer Kraken Tournament Edition with the razio audio usb controller included in the device. When i first put the jack cable in the slot it was playing fine without any problems and the sound was pretty good also, however when i put the usb audio controller and downloaded the Razer Synaps App i couldn't hear anything than the calls and chat operation supported by the mic. In sounds settings all speakers are appeared in the sound card settings as well as it seems that works in the programme too. I also have an activation code with Download 7.1 surround programme but it's compatible only for Windows 10 64-bit operating system. I don't know what's going wrong so please if you can help me just let me know, Thank you!

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3 years ago
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CORALPurpleNavyfirst418
posted in Razer Support
Synapse 2.0 can't locate my headphones

I have been using Synapse 2.0 with my Kraken Pro for two years but there was a problem with sound and I decided to reinstall it. Now it can't locate my headphones and I don't have razer surround. I tried several times to reinstall it and even deleted all razer files in the disk C.

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3 years ago
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Ajlucy09
posted in Razer Support
Razor Central/Synapse Glitches/Bugs?

Hello, so when I first purchased my keyboard about a week ago everything worked with Synapse Chroma etc. Then one day it logged me out of Synapse and my macros, lighting effects etc no longer work without me logged in. So when I click log in to get started (https://gyazo.com/86a5f1526ca9873698e685423e4eddd6) I log in like normally. Then it gives me all my log in settings I can change etc. Then after about 1 minute of being logged in, it logs me out and I need to type my password and everything again even though the box that says keep me logged in is checked. But you'd assume that within that 1 minute I could access Synapse but I still can't as I need to log into Razor Central before I can access there. Has anyone heard of this issue and know any fixes to it? This may sound confusing, if you need more information or clarification please don't hesitate to ask.

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3 years ago
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TOPAZDeepLemonfresh619
posted in Razer Support
Surround Sound key

Hi there, i have a problem with my kraken pro v2 black oval (after update win10 and realtek my mic stop working), i had tried to fix it, but nothing heled. Can i ask for a key with my model of headphones or what should i do ?

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Razer.Caziel
3 years ago
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smartUltraPinkwatch465
posted in Razer Support
LED's Not working with MacOS Catalina

Ive used my Blackwidow tournamnet edition on multiple pc's and the LED's work but for some reason they just dont seem to work on my mac and I cant even use Razers support system so if anyone has a fix it would be appreciated.

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Razer.Caziel
3 years ago
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thepup58
posted in Razer Support
Can not register new equipment

I have a Deathadder elite that is fine. However, several months ago I bought a keyboard and last week I bought a headset. In both cases, I can register the equipment. I receive a Part number not valid error. I have tried to enter the numbers in several different ways, such as no caps, all caps with dashes no dashes. What gives? Is there some secret to registering equipment I am unaware of?

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Razer.Caziel
3 years ago
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StrawgreatQUARTZ741
posted in Razer Support
Razer cynosa v2 multimedia keys not working

i have a razer cynosa v2 but its multimedia keys stopped working? how do i fix it

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Razer.Caziel
3 years ago
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DemiLight
posted in Razer Support
BlackScreen Razer Blade Stealth 12.5” Intel 7500U (2016)

I have had my laptop for a little over a year or so now, and my laptop had a blue screen and now won't turn on. Yet the laptop turns on and the keyboard lights up but the screen reminds black any way for assistance?

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Razer.Caziel
3 years ago
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leehyon
posted in Razer Support
2019 Razer Blade 15 Advance Stuck in black screen when Rebooting

Anytime I reboot the laptop, windows shut down and screen turns black and it gets stuck there. They keyboard lights are lit and when I press the function button, the function keys light up but it never reboots into windows. I also notice that my fan spins on the highest and the laptop gets very hot to the point that I can't rest my palm on it. Any suggestions on how to resolve this issue?

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Razer.Caziel
3 years ago
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hangryv2
posted in Razer Support
No RMA email after more than 96 hours

Hello there, I spoke with Razer Support when my mouse wire broke, and they agreed to send a replacement. Customer Support told me I have to wait between 24 to 48 hours to receive an email from the RMA, its been about 96 hours now and still nothing. What should I do? Contact Razer again, just wait, or something else?

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Razer.Caziel
3 years ago
J
Jerive
posted in Razer Support
Razer peripherals disconnecting randomly since I upgraded to a GeForce RTX 3080

My Razer devices are disconnecting and reconnecting shortly after. This seems to happen preferably on USB 2 ports and USB (3) hubs. I don't have enough USB 3 ports directly on the motherboard for all the devices, tho. I didn't have the issue before the RTX 3080. I tested two different 3080's (Zotac Trinity and Founders Edition) and the problem is the same. With my GTX 980 I had no problems at all. I already did a clean windows install and disabled all the USB power saving settings, this didn't help.

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3 years ago
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yoshikezi
posted in Razer Support
Razer Phone 2 power button

I've been using it for about a year or so and suddenly one day the power button just stopped working. Any solutions to fix this? I tried making contact with razer support and I really didn't get any response from them :/

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Razer.Caziel
3 years ago
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Vlandolf
posted in Razer Support
Razer Synapse 3.0

Razer Synapse 3.0 doesn't seem to work in any way or form, I tried everything to get it work but nothing. I tried reinstalling it, deleted the drivers, installed to a different pc but nothing please help how can I fix it?

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Razer.Caziel
3 years ago
A
AndrewBlade19
posted in Razer Support
Bulging Battery

I noticed today that my trackpad is no longer clicking and my laptop just got out of the warranty program about 2 months ago. After spending a fortune on this laptop I'm actually thoroughly disappointed that my laptop might explode in under two years of use. Basic school work, 100+ gb always free on the ssd, and always played old fps games apart from some Valorant. I can barely click down on the mousepad and have no idea why that would be unless the battery itself was pressing against it. Anyone have any recommendations on where I should go to get this fixed?

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Razer.Caziel
3 years ago
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darrenkoch
posted in Razer Support
Nari Ultimate will not show in Razer software now what?

Any help is appreciated as no product should be this difficult to setup.

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3 years ago
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GraniteGraysmartammo935
posted in Razer Support
Fucking gamma software Doing shady things.

I tried it earlier and started it for 1.5 hours and it's still 0 silver my graphics card is 1660 ti. it said you can get 800 a day from a NVIDIA GTX 1650 4GB 800/24 = 33.3333333333 silver per hour. and I earned zero running it for 1.5 hours I uninstalled it and got left with a .sys file I cannot delete bc it says it's open in another program. Someone tell me how to delete this. I'm extremely disappointed with razer bc they allowed this to happen. I tried to rename it then delete, but I still cannot delete it. someone please tell me how.

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3 years ago
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FounID
posted in Razer Support
Need Help with BlackShark V2 Spatial Audio

When I use THX Spatial Audio on manual (All modes) I hear echo everytime I stop music etc... I want to know if this is normal and if so, a way turn it off. I downloaded THX Spatial Software and this echo thing does not happen, only if I turn it on in windows properties. The real problem is that I want to chat with friends and when they talk echo come too which is annoying since this ones does not have a dedicated chat channel like Nari so I have to use stereo, but then what's the point on buying these? Any help? Appreciate it

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Razer.Caziel
3 years ago
P
Poohish
posted in Razer Support
Razer Care for BlackShark V2 Pro

I’m trying to purchase the BlackShark V2 Pro and I’m not getting the option to purchase Razer Care. Is it not available for this product?

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Razer.Caziel
3 years ago
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Chajiro
posted in Razer Support
error code -1

Hello, im very new to razer products and im trying to download the razer synapse 3 software for my blackwidow chroma v2 tournament edition, but when i try to install the software for the first time it failed to install giving me the error code "-1" has anyone ever had this problem? I've tried to find it online and cant find a solution anywhere.

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3 years ago
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SpringBudboxbest660
posted in Razer Support
Razer Huntsman Elite dial not working correctly

When trying to adjust the volume with the dial, the volume will go up or down randomly regardless of what direction the dial is turned. I tried changing the function of the dial to scrolling and it performed the same way - the direction of the scroll was random, stuttery instead of smooth, and independent of the direction the dial was turned. The same issues occurs when plugging the keyboard into a different machine. I saw a thread from August 2019 where several users also experienced the same issue. The thread left off with a razer person asking for serial numbers and trying to recreate the issue. Did anything ever come from that? Is this a known issue with this model of keyboard? Thank you!

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3 years ago
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easyDesertSand560
posted in Razer Support
Anyway I can buy the Mamba Hyperflux without it being in the bundle?

So recently the right click button on my Mamba Hyperflux has started acting up (miss clicking, double-clicking) to the point where it is unusable for gaming. I am 100% certain that it is an unfixable hardware issue (mouse button is partially desoldered from the board). My warranty is expired (and probably void anyway) and I was wondering if there was any way that I can buy just the Mamba Hyperflux without it being in the bundle with the Firefly Hyperflux. If not, is there anything else that I can do to replace it as it seems kinda pointless to spend another 250 dollars on a new bundle. Any help is greatly appreciated! -Jack

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3 years ago
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loljemad
posted in Razer Support
This mapping requires synapse

Hello guys i need help with my razer synapse. It seems like i can't fix it can someone help me out please? "THIS MAPPING REQUIRES SYNAPSE"

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3 years ago

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