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  • 42,291 Threads
  • 60,658 Replies
42291 Threads
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Alpha__Wolf
posted in Razer Support
Razer Naga Trinity Left Click sometimes not Working

Title says it all, here's some extra info. -My warranty recently expired -Sometimes harder presses get it to work, albeit very temporarily (pointing to physical malfunction) -An identical mouse works on my computer without issues (so definitely hardware not software issues) -I don't abuse the mouse at all. After figuring this out, I figured I would just open the damn thing, only to find out they made it as hard as they can to service on it. I've fixed many keyboards and mice before but there is no physical screws I can access to get it open. Older versions of the mouse, from videos I've seen, have screws under the desk sliders, but there is some solid plastic under those now. What are my options? Because it's definitely not going to be buying another one, if they just stop working like this.

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3 years ago
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AcesSoon
posted in Razer Support
Razer Blade Pro 17

Hi~,I want to install Aorus NVMe Gen4 SSD to Razer Blade Pro 17,processor is i7-10875H RTX 2070,it's support gen4 ssd ?

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Razer.Caziel
3 years ago
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ExzileGamez
posted in Razer Support
Razer Cortex is not opening

I tried everything which was on Youtube but still not able to open.

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Razer.Caziel
3 years ago
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Mamoth112
posted in Razer Support
Razer Synapse 2 Not Loading

Hello other razer users! Im having a very peculiar issue. I have read the logs, re-installed about 20 times and even re-installed windows with no evail! this is the only issue in the logs: DEBUG Razer.Emily.UI.CommonConfigLoader [(null)] - StartConfig::Failed to load the common configurator, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, vers=2.59.130.800 Can you help me?

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Razer.Caziel
3 years ago
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zahid297
posted in Razer Support
Where to find the activation code?

I have bought Razer Kraken X. I am not finding the activation code in the box. Where is it written? Besides, I have registered my product on Razer website as well. Still didn't find the code.

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Razer.Caziel
3 years ago
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bizBlackCorallab247
posted in Razer Support
Razer Kraken Pro V2

Hello I registered My product, but I did not received the key to use Razer Sourround 7.1, I have already activated 2FA and nothing happen. Help me Pls

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Razer.Caziel
3 years ago
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The_Moebius
posted in Razer Support
Synapse 3 does not work with Windows 8.1

Hi everyone Synapse 3 gives me a problem with NET. Framework 4 I have a Window 8.1 someone else with this problem?

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Razer.Caziel
3 years ago
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netherforce
posted in Razer Support
Metallic voice on Razer Kraken TE every 20 seconds

I have the same problem as this thread: /mic-on-razer-kraken-te-goes-robotic-every-20-seconds.54696/ When I try to record my mic offline with window's voice recorder nothing is wrong, but when I'm in a voice chat on discord or in other programs online my voice is robotic. Edit: Ok I resolved it myself. I went to the audio section of the control panel, selected the microphone and changed the quality from cd to dvd quality.

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Razer.Caziel
3 years ago
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VroomyWoomy
posted in Razer Support
Thermostat?

Hey I was wondering if the razerblade 15 basemodel had a thermostat because my laptop gets very hot and i want to know if it will give me a warning if it gets too hot. Thanks!

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3 years ago
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GrevenGaming
posted in Razer Support
Insider rewards issue

There are a few insider achievements that aren't updating. You're Surround-ed I have and registered the Razer Nari headset Getting Started Everything here is set up as well, however it does look like for some reason the avatar isn't updating on Razer Insider even though everywhere else within Razer it has. Does anyone know what I'm missing here?

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3 years ago
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sharpBurntUmbercafe595
posted in Razer Support
Looking to replace Krait

Can I get a new Krait? If not, what mouse is comparable? Small hand, palm style. Simple, few buttons TIA

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3 years ago
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theleftperson
posted in Razer Support
Keycap sizes on the Tartarus Pro

What is the size of the "20" keycap? (spacebar) I know it has a stabilizer under it and wondered if I could replace it with my own

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3 years ago
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m_ines84
posted in Razer Support
RAZER BLADE 15 BASE MODEL - not charging

Hello, my RAZER 15 BASE MODEL has stopped charging, I have only had it for 14 months. First I assumed it was the charger, so I tried another one, it worked for 3 days then the same happened, it goes off and on unstoppably from charging to not charging. Is there any way you can help me with this? I’d strongly appreciate it.

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3 years ago
Mystarlite
Mystarlite
posted in Razer Support
Streamer Companion App Alerts Not Working Kraken Kitty

Namaste. I've set up my Streamer Companion App to respond to events with my Kraken Kitty. They work when i test them. The dashboard gets populated with events. However, my headset just stays on the background static colour when an event occurs as seen in my latest VOD. Is there a way to check why this doesn't work as intended? Thankies so much!

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Mystarlite
3 years ago
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MichaelJLucasWVU
posted in Razer Support
Sorry, rushing before i lose access to the bluetooth headphones with my silver bc i lost my phone

i lost my phone with the phone number that was used as a 2 step authorization. 864-205-0296 please email me back at [email]michaeljlucaswvu@gmail.com[/email] and ill hit you back. im in a big hurry, but will be very upset if i cant get logged into my account in time, and the ear bud headphones https://gold.razer.com/silver/redeem/summary/Razer-Hammerhead-True-Wireless-Earbuds-Black someone please help me remove that phone number before i lose those headphones for my little girl..t hanks. michael

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3 years ago
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sleekTurquoiseGreen157
posted in Razer Support
Razer Blade 2017 fans not coming on

I have a Razer Blade 2017 with an i7 7700HQ and GTX 1060. When I turned the laptop on today the fans don't come on at all; I first noticed it when a game started running at very low FPS and Intel XTU said that the CPU was thermal throttling. I had previously undervolted the CPU by 100mV, which seemed to work well for bringing temps down. I've had a look inside and there's nothing blocking the fans. I've taken out their power plugs and put them back in, and I've updated the BIOS. SpeedFan doesn't recognise any fans in my system. Can anyone help? Is this a hardware issue? Do I need to replace the fans? When gaming the fans do go a bit insane on this model so I can imagine in three years they might have worn out, but they didn't sound like they were struggling at all before they went. Thanks in advance!

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3 years ago
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paramount7force
posted in Razer Support
Razer Blade Pro ¹7 4K 2017 GTX 1080 and Razer Core

Can I use a razer blade pro 2017 4K with Razer Core and The GTX 1080ti To Connect 3 Displays? or Preferably a Cheaper Graphics Card That Would Support 3 Displays While Gaming From My Razer blade pro using the gtx1080 on The 4K Displays.

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3 years ago
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StefanRied
posted in Razer Support
Mac OS AMD Radeon RX 5700, 5700 XT and Core X Chroma

Hi, I'd like to use the combination above and got the Core X Chroma. The official page from apple says that the combination work with the Core X, and I thought there is not much difference from the Core X to the Chroma version with the Ethernet and the USB Ports. https://support.apple.com/en-us/HT208544 The Combination MacOS 10.15.7 Core X Chroma AMD 5700XT did work for three weeks. Suddenly, the graphic card is not recognized any more. It lights up and fans spin up. The Core X Chroma does also show up in the System. But the Graphic Card did not show up any more. I've already changed the Graphcis Card to a new one, and tried it with another newly installed Macbook. Really strange - is the core chroma suddenly dead?

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Razer.Speedcr0ss
3 years ago
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lexicalscope
posted in Razer Support
Can razer stealth 13 2020 + external monitor get > 60hz?

Hi, I have a razer stealth 13 laptop (purchased mid 2020) and a MSI G27C5 monitor. Is there a way to get > 60 hz when connected to the monitor? Thanks for any help!

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L
3 years ago
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Zixou
posted in Razer Support
Razer kraken 7.1

have bought these headphones and am a bit disappointed. They do not have a usb connection so sinapse does not recognize them. It also says that they are 7.1 but I understand that this cannot be activated in any way, can it? I would like to receive help on how I should connect them to take advantage of 7.1 and know if I am missing something. Thank you

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3 years ago
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Crumb3
posted in Razer Support
Razor Cynosa V2 Keyboard Macro NOT recognizing my Keyboard device

Hello Community, So I'm accustomed to using Razer products; however, I recently bought two new Razor Cynosa V2 Keyboards and I can NOT get the macros to identify/recognize my keyboard device, nor can I get the macro option to "play continuously"... I am currently using Windows 10 and I am not sure what is going on. Any suggestions would be welcomed! Thanks in advance! Crumb

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Razer.Speedcr0ss
3 years ago
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Jayden257
posted in Razer Support
Cynosa Chroma is double typing

Hello, My "q'" key is double typing and i need help please can anyone help me when i click it is says "qw" please help.

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3 years ago
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DynamitSkurt
posted in Razer Support
Blade 15 Base upgrade SSD,HDD,RAM - Source for compatible hardware?

So I'm looking into upgrading the SSD,HDD,RAM of my Razer Blade. Is there a source where compatible hardware is listed i can review before ordering new hardware? This is not written in the Master Guide for this laptop, for desktop hardware it is usually written in the manuals. By that I mean: Where can i find info about what hardware is compatible with this laptop? Which Brands/Suppliers, sizes, Speeds, physical sizes? what works? what does not work? I'll gladly take any any recommendations on hardware for this laptop but I'm primarily interested in knowing how to find the correct hardware and the limitations I need to abide by. The model I have and the upgrades I would like: 15" Base 2018, RZ09-0270 model, Swedish keyboard. i7-8750H CPU @ 2.20GHz GTX 1060 Max-Q 16GB ram (want 32 GB if possible) 2560x1080 60Hz 256 GB M.2 (want 1 TB) 2TB HDD (want 3 TB alternatively 2TB but faster HDD, not SSD)

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3 years ago
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daniella_t
posted in Razer Support
Razer Kitty Lighting Error

Hi, My headset is not working right with the rgbs. When the computer goes to sleep or if I'm logged out of synapse or use another computer hat does not have synapse the headset defaults to white. I don't want anyone to tell me that's normal because the default setting of razer devices rgb is usually spectrum cycling. WHY is this happening to me?

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3 years ago
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Mr_Mi
posted in Razer Support
Kiyo - No preview or settings in Synapse

I installed my new Kiyo today and it works perfectly with OBS Studio. In Synapse the Kiyo is recognized immediately, but I can't use the preview or adjust any settings. All controls (under Broadcaster) are darkened, the preview cannot be switched on and I can't do anything about it (see attached image). Spent hours googling for a solution, but without success. Quite frustrating to be honest, seems to be a pretty good webcam. So any tip that helps to solve the problem is greatly appreciated. PC, Win10 (64 bit) Synapse version 3.5.331.33010

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Razer.Speedcr0ss
3 years ago

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