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  • 42,293 Threads
  • 60,663 Replies
42293 Threads
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Jamesf2773
posted in Razer Support
Synapse 3 Issues

So I just bought a Razor Ornata V2 keyboard thinking it was a great purchase.But Synapse 3 software is horrific. Slow to load, crashes, and you press things and nothing happens, or if it does then you wait for minutes for a delayed reaction. Really really disappointing. And reading the forums looks like a really bad purchase. I thought forthe price this stuff was premium. But......

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Razer.Speedcr0ss
3 years ago
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Mythrandyr559
posted in Razer Support
Razer Emote Display

Croma SDK is not running (downloaded 7 times! ) any help?

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M
3 years ago
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mellowbug
posted in Razer Support
tartarus v2

Hello everone, where can i find tutorial videos about the tartarus v2? Im already searching for 2 hours on google etc. and just cant find any i need. A few weeks ago though ive seen a couple but it seems im unable to find those again. Im starting to get really frustrated about it. Greetings mellowbug.

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3 years ago
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KingsLanding
posted in Razer Support
Gigantus V2 3XL

Hello Razer and Razer community, I hope all is well during these trying times. I have some questions about the Gigantus V2 3XL. I managed to look up some reviews around the internet and I saw a growing concern amongst the mouse mat enthusiasts. One particular review stated that the feel of the left to right felt rougher when compared to the up and down grain of the mat. I personally hadn't noticed it until I came upon the review. To me the mat is great and feels good with the new DA V2 Pro. I do kind of get what the reviewers are stating. Is this something that is being investigated by Razer in regards to this mouse mat? Or was this the intended construction of the mat? I hope to hear from you soon. Take care and have a blessed day.

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K
3 years ago
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Sanadis
posted in Razer Support
Synapse 3 Cannot manually link game

I am attempting to manually link Genshin Impact to a profile in Razer Synapse 3 as it is not automatically detected. However when I do, nothing happens when you select the executable to link it. The second screen that shows a bunch of programs does list the launcher for the game, though that doesn't do much good once the game is launched. In the SynapseService log I see the following: 2020-10-13 02:03:38.7546 INFO 6 Common.GameManager.GameManager.GetUserGameList [msg] GetUserGameList Path: C:\\ProgramData\\Razer\\GameManager\\Data\\rzr_0060eac0488192443485f31e1e99\\UserGameListEnc_2D97C8EE2CBBD38F5FCEEC3CA0D38BFA.xml 2020-10-13 02:03:38.7546 ERROR 6 Common.GameManager.GameManager.GetUserGameList [msg] GetUserGameList: Value cannot be null. Parameter name: source I have attempted to delete the GameManager folder as seen in other threads but to no avail. Thus far this is the only game I have seen this behavior with.

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S
3 years ago
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cormaltes85
posted in Razer Support
Synapse error while connecting web socket tls ?

Hello, I just installed the Synapse software for my tartarus v2 keyboard. But I can't use the software because I can't log in. I always have this message that I connect with my account or as a guest: unable to get a new web socket connection from the pool in stage 1: remote error: tls: handshake failure I have windows 10

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Z
3 years ago
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retroSaddleBrown768
posted in Razer Support
Codigo para audio 7.1

Adquiri unos headset kraken y no me incluyo el codigo de activacion para usar la aplicacion de sonido sorround 7.1 y tambien registre mi compra para verificar que me enviaran el codigo a mi correo y nada, para que me puedan solucionar el probelma y me envien el codigo de activacion de mi compra.

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R
3 years ago
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78793765
posted in Razer Support
NO PUEDO RECARGAR RAZER GOLD DE NINGUNA FORMA, NI PAYPAL, NI TARJETAS , NI PINES.

BUENOS DIAS SI ALGUIEN PUDIERA AYUDARME, NO PUEDO RECARGAR RAZER GOLD EN MI CUENTA YA INTENTE CON PAYPAL, CON TARJETAS DE DEBITO Y CREDITO, CON PINES Y TARJETAS , RIXTY PERO NADA SOLO ME APARECE ERROR AL RECARGAR, YA ME COMUNIQUE CON SOPORTE PERO SOLO ME DIJERON QUE INTENTE CON OTRA FORMA DE PAGO Y QUE NO PUEDEN VER EL PROBLEMA. POR FAVOR QUE PODRIA HACER.

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3 years ago
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tientran517
posted in Razer Support
Not found dolby atmos app after reinstall windows

After re-installation of windows 10 I am even try re-installation two times I am no longer see the Dolby atmos app and feel the speaker quality quite bad. I am coming to razer support for my device ( balde 15 advanced 2018 ) but dolby atmos app is not in the support list ( meanwhile other model like base 2018 is available) Is there any solution for me? Thank for your help!

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T
3 years ago
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jasontjang
posted in Razer Support
Product Number for Razer Laptop Stand (Chroma, Black)

Hello, I recently purchase several razer products and I am having a hard time trying to find the product number for my Razer laptop stand. I was wondering if the number is located somewhere on the actual device itself or if there is no particular product key for this item. I do not have the box on my and I can't seem to find a method to contact Razer Support to help me sort this issue out. Could someone please help me locate the product or a method to contact someone from Razer in order to solve this issue? Thank you for taking time out of your day to help me with this problem.

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J
3 years ago
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sunflowersoil
posted in Razer Support
No HDMI port on Razer Blade Stealth

I am trying to connect my Razer Blade stealth to my TV mainly to run my work program and use my TV as a bigger Monitor. However, i have purchased a male to female USB to HDMI port for the laptop in order to be able to connect my TV as a monitor. My TV is not a Smart TV so it does not have the ability to do a wireless connection. I did try the wireless connection with my roommate's TV and it obviously worked with a smart TV. My dilemma is, 1, this TV is not mine, i cannot use it all the time. 2, there is a lag when using the mouse. 3, now i have a freakin USB to HDMI port that doesn't work. now i have a USB-C to HDMI cable coming. is this going to work, or is the only way to connect my laptop to a monitor/TV have to be with a wireless connection... I cannot find the answer to this anywhere.

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3 years ago
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NiCOLAS-EL-MAGNiFiCO5
posted in Razer Support
Can't login to synapse.

Hey guys, I can't login to synapse, it used to always login automatically when I start PC but suddenly it logged out, when I tried to login it said "invalid password/email" although everything was right, so I changed the password anyway, and as you can see I can log in into your website, but synapse still says invalid password/email when I try with the new password, and I triple checked to see if I've typed everything right.. Thank you.

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B
3 years ago
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Spaza
posted in Razer Support
Replacement Key for Blackwidow Chroma v2 yellow switches

The number 3 key on the number pad lost a color so I'm looking for where to get a replacement key. Is this the correct thing to get? https://razercarestore.razer.com/Blackwidow-Chroma-V2-Key-Caps/ The only bummer is I need just one key.

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K
3 years ago
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Junghle
posted in Razer Support
7.1 Surround Sound can't login

Just got a new headset and it came with the surround sound activation code, downloaded the surround sound application and I can't login. It's saying "unable to get a new web socket connection from the pool in stage 1: remote error: tls: handshake failure". I've tried disabling my firewall and restarting multiple times.

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J
3 years ago
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ShockDiamond
posted in Razer Support
Website does not accept 2-step auth code provided

I can set up 2-step authentication on my mobile device using the code provided to be by email, but I cannot use it on the site. For example, if I want to change a locked field in my account, it prompts me to enter a code and emails me another code, but neither that code nor the one in my authenticator do anything. When I type the code into the prompt, it does not provide a means of submitting it. It just allows me to cancel or wait for the 3-minutes to generate a new code, which it will then email to me and the result is the same. I've never encountered an issue with 2 step like this before anywhere else. I have no idea why it doesn't function and the support article does not resolve the issue. Any ideas?

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3 years ago
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CarrotOrangeventure418Insider Mini
posted in Razer Support
two step verification issues

I am unable to change the phone number for two factor verification on my razer account I Don't know what to do to fix this I no longer have the phone number I enabled on my account I have a different phone number what should I do ?

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3 years ago
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Jaminat0r
posted in Razer Support
Basilisk Ultimate problem with buttons

Hello i have problem how many people with Razer Basilisk Ultimate mouse with doc. I tried his in many pcs and same problem anywhere, problem is that, when u using mouse after many time stop working right click left click buttons unstucking with ctrl+alt+del now i use him in new pc and same problem, how can i fix this problem? Thanks. And i tried uninstall softs drivers etc. My set ( Razer Ornata chroma, Razer Basilisk Ultimate, Razer Firefly Hard edition, Razer Man'o'War)

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J
3 years ago
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Torroc
posted in Razer Support
price issue with new plush snek

Ok so anyone else get charged a shipping fee for the snek when it says shipping is free?

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T
3 years ago
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DobrySqnix
posted in Razer Support
I cannot log in to Razer Synapse 3.

Hello. When I want to log in, I get an error: unable to get a new web socket connection from the pool in stage 1: remote error: tls: handshake failure. When I want to continue as a guest I also get an error. I have reinstalled the application but it still doesn't work. Please reply.

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K
3 years ago
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flaminguo
posted in Razer Support
Razer synapse - Macro problems

hello, I'm here to ask you for help because maybe I found a bug and I don't know how to go on I'll explain better; I was creating a macro for the auto-run on dayz the macro consists in pressing W + Shift and in the middle put a delay to make it run to infinity and up to here no problem, the problem appears when I go to insert the macro in the key ( I have a huntsman but a friend of mine has also tried who has a naga chroma and has the same problem) putting the macro with switch on / off, it starts but then does not stop the same for the third option that is that you have to hold down to do it working here too starts but then releasing does not stop and the only way to stop everything is to stop synapse and all its background processes. Below I leave you some screenshots regarding the macro itself. I hope you can help me because I have also done it with other programs from other houses (logitech, trust etc) and it has always worked but here it gives me problems. .

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F
3 years ago
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bitzoneWildBlueYonder824
posted in Razer Support
Razer Phone completely unusable! Need immediate help please!

Guys my phone just started spazzing out. No idea what is wrong with it. It seems completely fine until I get past the bootup screen. You know, the "to start Android, draw your pattern". It all seems fine until then. After that, the touch screen stops responding. Side buttons work, but no apps will launch, touch screen doesn't work, if I hold the power button the side menu (power off, restart, take screen shot) starts flickering on/off the screen, like it's popping on/off the side menu. I can't even pull down the menu from the top, get to the app thing (bottom right square button), anything. If I hold the power until it shuts off and it comes back up, it's responsive again until I boot back into the OS. This is my ONLY phone and it's my alarm clock as well. I need help now please!

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3 years ago
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KaixaSRK
posted in Razer Support
Razer Blade Pro 17 not charging

Hello. I'm having a major issue with my Blade Pro. I've had it for over a year with no issues at all, but now all of a sudden, my laptop won't charge at all. At first, I thought it was something wrong with my charger. I just got a new charger in the mail, and it's still not charging. I've checked every possible thing, but I can't seem to find out what's wrong with it.

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3 years ago
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JimmyTheFuckingDinosaur
posted in Razer Support
Unable to get past login screen in launcher

Every time I try logging into Razer Synapse with my account or continuing as guest, I get the same error "unable to get a new web socket connection from the pool in stage 1: remote error: tls: handshake failure". Unsure whats the cause, I have already tried uninstalling and reinstalling razer, repairing razer, and restarting my pc.

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D
3 years ago
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Baltzmar
posted in Razer Support
G-Sync with Razor Blade 15 (HDMI 2.0b or USB-C)

Hey, I have a Razor Blade 15 (2020) with a GeForce GTX 1660 Ti. I'm now looking for a new monitor (ASUS Predator X34P) and want to know if I can use G-Sync with HDMI or maybe USB-C (Thunderbolt 3)? Best regards Marcel

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M
3 years ago
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Magnolyi
posted in Razer Support
RAZER Silver Voucher Code doesnt work

Hi dear Support, i have the problem like some other customers here,that my Voucher Code doesnt work. I redemed the Razer Hydrator black in the German silverstore,but on the GERMAN Razerstore itself is an error shown that i have to contact the Support. I did contact the Gold-silver Support and they told me that theres Something wrong bout the Razerstore checkout Page. No more informations given... So the code is still invalid but the Support said,that the code is still active. Please help because i dont want to lose it after hard grinding!

0
M
3 years ago

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