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  • 42,294 Threads
  • 60,666 Replies
42294 Threads
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Monogangamer
posted in Razer Support
Razer Naga trinity issues

So I was on my computer and i tried to download synapse to change the lighting on my mouse. The second It installs my mouse repeat scroll (when you push the scroll wheel to the side) is reversed. Me confused I try to reverse it but it keeps saying I need synapse. I then attempt to factory reset it so the settings are back to normal. After about 3 minutes of it not working I get fed up and I uninstall synapse, to my surprise the repeat scroll isn't working at all. So I reinstall synapse and it now isn't detected. I delete the drives even try contact Razer but to no avail. I'm wondering if anyone has had the same issue or know how to fix it.

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3 years ago
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FunkeyDonkey69
posted in Razer Support
Kraken BT Kitty

I went to buy these headphones and it said they were $20 off but when I went to check out this discount was gone, is this a glitch?

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3 years ago
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bamboobarrier
posted in Razer Support
Razer Cortex and Synapse not working

I've been trying to diagnose this problem for months by looking through forums and helpful tips. Often when clicking the shortcuts to Cortex or Synapse, either they say they fail to start up or nothing will happen. I have tried: Uninstalling and reinstalling Made sure all my drivers were up to date Emptying everything razer and reinstalling it again Lots of other crazy things that people on forums are asking to do. I have spent months hitting my head on this, and it's extra frustrating because I have multiple razer products hooked up to my Razer laptop and I can't even change the color or the speed of my mouse anymore. I see there are already threads on this, but I just want my plea to be heard at this point. My computer specs: 15" Razer Blade (2018) Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 16gb of ram 64bit system running the latest windows 10 version. GeForce 1060 with Max-Q Design

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3 years ago
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renanbrito
posted in Razer Support
Codigo de ativação

Fiz todas as etapas e não recebi o codigo pra ativar o 7.1 soundround

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R
3 years ago
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SkyRoland
posted in Razer Support
Razer Surround pro key activation issue.

Hi all, I disinstalled the program a few days ago, now I reinstalled and I can't activate the software because I need the activation code. As I can see I have warranty status on my 2 devices: Razer kraken pro and Razer Nommo. How I can activate again Surround Pro? (sorry for my english, it's not my first language)

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Razer.Speedcr0ss
3 years ago
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MotsoHD
posted in Razer Support
replacement ideas for the razer deathstalker

Could you guys help me find a new keyboard? I'm looking for the same experience as with my old razer deathstalker, I really enjoyed the silence and general feeling of the keyboard.

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Razer.Speedcr0ss
3 years ago
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bestSheenGreentalk019
posted in Razer Support
Basilisk X Hyperspeed Wireless Issue.

Hey, I just bought this mouse today and it only works through BT mode and not through 2.4 with the connected dongle. When using the 2.4 option Synapse doesn't detect the mouse at all and once again only on BT mode. Tried updating through Razers Firmware Updater but it gets stuck in the "Plug the USB Dongle to your PC", it is plugged and also made a sound so its as if its not reading it. Also when I look in Mouse Keyboard, and Pen section in windows it says there is a "Driver Error" - I tried reinstalling it several times. I am using a Yoga 920 and it has a single USB 3.0 port if that matters. Honestly, don't know what to do is it a hardware issue? a firmware fix? Thanks in advance!

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3 years ago
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AustinGirau
posted in Razer Support
Allow System software from Razer USA Ltd. on Mac

I cannot finish setup for my device on my Mac Book. I'm using Synapse 2 on a MacBook and am stuck at this prompt. https://imgur.com/a/UBRZGg0

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3 years ago
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autoMediumVioletRed002
posted in Razer Support
Razer Kraken TE, Sound seems too isolated.

I recently acquired a new set of Razer Kraken TE, I have a problem where in games when I hear a sound in the direction of my left my right earphone doesn't play any sound from that source at all, and if it does it's extremely quiet (this is the same on the left when the sound comes from right). I'd think that when a sound is on my left it would be louder on my left but still noticeable on my right, maybe I'm crazy and it didn't even work like I suppose it would on my last pair, and it simply sounds different. But to me game sounds sound weird when I'm only hearing it very loud in one ear.

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3 years ago
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Amazoniteinfoawesome633
posted in Razer Support
Mamba Elite side lighting

The scroll wheel and the razer logo have synced lighting but the side lights do not work. I got this mouse for christmas 2019, and somehow i just noticed that theres supposed to be lights that work on the sides.

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3 years ago
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Aldomatt22
posted in Razer Support
Why??

Is anybody else having isues with there delivery not being allowed to there home adress?? having tried other freinds adresses looks like razer either don't want to deliver to Paisley (scotland) or just don't??

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3 years ago
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BY1722A31501654
posted in Razer Support
cursor jumps while typing, mouse pad does not click reliably

Hello, I have a 2017 Razer Pro portable. Many times, as I am typing, the cursor jumps back to a prior position or randomly. The mouse pad does not reliably click. The problem is less when it is cool, in the first 30 minutes after turning on, doing just web surfing. The problem will even inturrupt streaming movies while streaming, with no interaction from me. I have: * wiped down the mouse pad with rubbing alcohol * scanned repeatedly for virus' with Norton, surface and deep scans, not finding anything * reinstalled Windows OS, wiping out many things. I am ready to buy another computer. If this isn't fixed, I won't buy Razer again. This is my 2nd.

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3 years ago
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Leems_Segit
posted in Razer Support
Usb Kraken X showing as speaker instead of headphone

The first time i installed my kraken x everything went good. dedected as headphones. Showing in the taskbar as Razer Kraken X. Razer Synapse loaded up. Installed 7.1 surround. Now i had to uninstall the headphones due some problems. Now i connect the headphones and they show up as speakers. I have done everything from reinstall to fresh install Win 10 and even flashing my Bios. I'm lost. Could somebody help me?

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3 years ago
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drewex81Insider
posted in Razer Support
Razer pro 2020 no mic

Hello all recently my mic stopped working, i see the driver and shows up correctly but its disabled for some reason. troubleshoot says audio services not responding. Not sure when it went out but the camera works fine.

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D
3 years ago
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paramount7force
posted in Razer Support
Does Razer Synapse Support any PC to Control lighting

As the title says really can u install razer Synapse 3 to any device to control the lights

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P
3 years ago
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HossamNader
posted in Razer Support
I lost my phone number

I lost my phone number i use new one now

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3 years ago
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Fichaka
posted in Razer Support
I don't have 7.1 surround sound code

I am pissed... I bought my headphones almost 2 years ago and I didn't activate the 7.1 surround sound because I didn't need it but now I do and I've been trying everything. I registered my product to hopefully get the code by email, and I tried talking their support. I AM PISSED AT RAZER SUPPORT... its stupidly hard to get a hold of them everytime I try to make a ticket something either glitches or nothing happens. HOW DO I OPEN A TICKET? What do I need to do to get my code and why is it this hard in the first place.

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3 years ago
O
oney1993
posted in Razer Support
No audio sound from kraken lite x

I purchased the kraken x lite recently and ever since I've had issues. Managed to finally install surround sound 7.2 or something like that but after many hours of trying to sort out I still haven't been able to get any sound out of it, whether it be YouTube or my personal music. I'm not exactly computer savvy but this is ridiculous

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3 years ago
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GamingBroMiles
posted in Razer Support
Razer Support Isn't Fair - Huntsman Elite Wrist Rest

Razer Huntsman Elite: I have reported this before since I came across another individual who has suffered the same issue as me with the same keyboard. The live chat is somehow unavailable to me although I was trying to report during business times. I was informed that the case would be sent to headquarters, but I was never informed about it until I brought it up emails later. There is a large tear that is present in the wrist rest of my keyboard and it's extremely frustrating since this is a very expensive keyboard, and the customer service isn't great. The reasons as to why I couldn't get a replacement jumped from mistreatment and abuse to customer induced, to not being fair to RazerCare customers, and then now it doesn't affect its usage. The one thing about it that doesn't make sense to me was that he was luckily able to receive a replacement, but I unjustly was not. Our case was practically identical; both our cases did not pass warranty and we both posted a question on the officia

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3 years ago
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novarift
posted in Razer Support
Devices no longer showing up in Synapse 3

So I have a Cyanosa Chroma Keyboard, Goliathus Mousepad, Naga Trinity, Kraken 2019, Kiyo, and Seiren X. I was (still am sorta) having issues with my Kiyo only showing up as USB Video Device and always out of focus and in 480 so I followed the advice via Twitter DM which was through device manager uninstall all Razer devices, restart computer and run Synapse 3. I did it and when I ran Synapse 3 the only thing that shows up is the Naga Trinity and the Kiyo. Kiyo still shows up as a USB Video Device in OBS and Discord but displays in 1080 and is in focus. I want my chroma for my Keyboard and mouse pad. I have tried uninstalling everything again but they will not show up. Is there a way I can force the devices to show up? Also my Naga Trinity shows up under Mouse and Keyboard in device manager.

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3 years ago
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centralCoralPinkurban236
posted in Razer Support
Razer Kraken TE

Does the Razer Kraken have surround sound for console/xbox? Thanks in advance!

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C
3 years ago
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FunkeyDonkey69
posted in Razer Support
Razer Kraken BT kitty edition

Do these headphones have the glasses support that the other Kraken models have?

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F
3 years ago
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dzordo
posted in Razer Support
Razer Synapse does not start with Windows 10

Just recently I upgraded my motherboard, CPU, and tower for my PC and did a clean/full reinstall of everything, including Windows 10 Home. Since then, been almost a month, both my Razer Synapse 3 and Central fail to start as programs in the task bar, but the services are still open in the background. In order to actually get them to show up I have to manually open them two to three times. I have a Razer Naga Trinity and Huntsman Elite. I have tried to delay the startup of the services to see if that would help, which it did not. I have uninstalled/reinstalled multiple times, the most recent one, I followed the steps here to a T and still have the issue. Since the services start in the background, it doesn't affect DPI or default keyboard input, but it does affect lighting, macros, and custom keybinds. Any tips or suggestions are greatly appreciated.

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3 years ago
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eyrie0
posted in Razer Support
Razer Blade 15 - broken touchpad - corners no longer click

Hi, I have a Razer Blade 15 Advanced (2018) RZ09-0238x laptop. Recently, the corners of the touchpad stopped pressing down and no longer click. I made a video to demonstrate here: What options do I have? I have had the laptop for almost 2 years so it's out of warranty now.

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3 years ago
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KoolAidKid0327
posted in Razer Support
How do peripherals work? What's the VIP team? How long does it to take restock?

I was given a $100 peripheral because I was overcharged. The item I wanted was out of stock so I said I would wait for it to be back in stock. It's been over a month and I have no word on anything. I called and was told I would receive an update in 24 hours, that was over 4 days ago. I'm so confused. Will they tell me when it's shipped or will I just randomly get a package. None of the customer service teams are being any help. Apparently, my case is being worked on by the VIP team. What does that mean?

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K
3 years ago

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