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  • 42,300 Threads
  • 60,674 Replies
42300 Threads
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PERIDOTbestMayaBlue122
posted in Razer Support
Squad points not turning on.

We have 3 people currently in our squad on the game "Roblox" but our squad playtime is not showing up. Should we be using the application itself or could we still do it through the web?

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S
3 years ago
KingGosuto
KingGosuto
posted in Razer Support
Kraken Ultimate Audio Problem

So i just updated my synapse 3 to the recently released update, been playing minecraft for windows 10 all this time with no problems. as soon as i updated synapse now minecraft sounds like garbage almost like 8 bit destruction. Not sure what the update entailed but it ruined minecraft. I've checked to see if it's the game itself and no, it's not. i've checked to see if THX was having issues, windows media player sounds just fine. Everything is in order but minecraft. Please get this fixed or help me work it out. Thank you.

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K
3 years ago
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zodixcc
posted in Razer Support
razer kraken 7.1 chroma discord problem

when in a discord voice channel everyones voices are so loud almost bass boosted this happens pretty often please help i have tried reinstalling razer synapse and still have the problem please help

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3 years ago
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Jaiden930Insider Mini
posted in Razer Support
Razer Synapse 3 keyboard profiles not working

Synapse 3 has stopped saving my keyboard profiles. I set up and save profiles in the studio but when I try to go and link them to the game i want, they are not available. This literally stopped working over night. i made a profile one day and the next day it stopped working. I have attempted to repair the razer synapse program. I have also completely uninstalled and re-installed the razer program. Nothing works. It is VERY frustrating. Any one have any ideas? Update: No one else has this issue?

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3 years ago
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JoeyIsAZN24
posted in Razer Support
I am trying to register my BlackWidow Elite Keyboard's Warranty but, says the serial number invalid.

I have tried IO and io, neither have worked. What can I do?

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3 years ago
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IDOH2012
posted in Razer Support
how to connect RAZER Thresher Ultimate to pc?

how to connect RAZER Thresher Ultimate to pc? The headphones were connected to the Xbox and now I want to connect to the computer is it possible? thank you ido

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3 years ago
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xQzme053
posted in Razer Support
THX SPATIAL

Hello i have the kraken tournement edition and it comes with the little thx controller now is my question the thx program from the razer website is that the same or is it an improvement to what i have and should i get it yes or no

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3 years ago
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K3R0_xD
posted in Razer Support
Problem wtih charging LED on razer thresher 7.1 for ps4

Hey, I have the razer thresher 7.1 wireless headset for the ps4. I've owned it for over a year now I think and it's worked wonderfully so far. My only concern is that yesterday I put it to charge and the led turned red as it would normally;however, a little later it turned off so I just thought something got disconnected but after multiple trials it would not work. I've checked using multiple cables and made sure they all are working and charge other products, and the led is working as it lights up blue when I turn on the headset. What could the problem be, and is there any other way to know if my headset is charging or not.

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3 years ago
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italy2003
posted in Razer Support
Razer Cynosa Chroma Key Problems

I've been using the keyboard for around a month. But now it suddenly started to have problems. The problems I've been able to observe were: 1. The > key does not register being pressed with Shift 2. The Capslock Key also pressed the A key I tried re-installing the Driver, tried with another keyboard (Worked normally on that), but nothing fixed it.

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3 years ago
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VirajRazerBlade
posted in Razer Support
Razer Synapse and keyboard lighting not responding

I have a Razer Blade 15 2019 base model. Synapse 3 app works fine but my laptop doesnt seem to respond any changes made in it. My keyboard lighting does not respond and now its gone dead. But sometimes I see flashes of keyboard lighting, randomly. I can change CPU fan speed in Cortex. Everything worked fine until I reinstalled windows to get rid of blue screen issue occured after a major update. I have done all the updates, yet problem is still there. Pls help.

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3 years ago
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EnmakozatoInsider
posted in Razer Support
Razer Cortex Squad Rewards

Razer Cortex does not detect supported games for squad rewards even if it's in the list of supported games such as League of Legends(PH) or League of Legends(Garena). Can someone help me with this? I still can't accumulate even 5 minutes for the squad rewards. Help! ASAP! I already tried the Razer support chat but it just queue endlessly, I'm still queuing and it's 2 hours already since I queued.

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3 years ago
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sharpcoastFallow431
posted in Razer Support
how know the 2nd authentication?

i forgot my 2nd authentication,,, how can i know access my transaction?

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3 years ago
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PaleBrownparkhead630
posted in Razer Support
Razer Wolverine Ultimate Defect

Hello, I was hoping someone in the forums would be able to help me fix my controller so I don't have to send it back. The issue is the A button, which seems to be registering two presses for every one press I do. This is extremely annoying and renders the controller unusable at times. This is especially disheartening as I actually really enjoy the remote. Thanks in advance for any help you may provide :)

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Razer.Caziel
3 years ago
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KianuWeebes
posted in Razer Support
7.1 Surround Code Already Used

I purchased the Razer Kraken TE from amazon yesterday and it arrived today, however while setting it up the code that came with the headset had already been used. Do I need to obtain a new code?

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Razer.Caziel
3 years ago
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HN1848DO4851842
posted in Razer Support
El micrófono de mis auriculares no funciona en mi computadora, pero si en mi teléfono

compré unos auriculares Razer Kraken Pro V2 el micrófono funcionaba cuando lo compré. ahora el micrófono no funciona en mi computadora ni en la de mi hermano solo se escucha estática pero no la voz, pero si funciona en teléfonos. intenté desinstalar los controladores, actualizarlos y también subirle el volumen al micrófono pero aún no funciona ¿alguien sabe qué puede ser?

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3 years ago
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Imortel
posted in Razer Support
Razer Edge Pro(2013) Software Request

Hi, I was wondering if someone could provide a download link for the program, Razer Launcher 1.0.0.81. It was a program that came installed with the tablet but it is no longer on the support download page.

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Razer.Caziel
3 years ago
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DJBlue2020
posted in Razer Support
BSOD With Razer Blade 15 base model

Hello, new here. So I got my first Razor brand laptop about 2 months ago. It’s a amazing laptop, but it will crash every few hours or so. Sometimes it will crash sooner. It does it at random. Sometimes it will crash when I’m not even doing anything on it. Everything else works fine. Does anyone know if this can be fixed? Do anyone else have this problem? I’m hoping that it’s not a motherboard problem.. because I already spent quite a bit on it.. And I really can’t afford a new motherboard lol.. I got it new from eBay, and I can’t return it.. I hope I’m not screwed lol.. If anyone knows a fix please let me know. I’m about to cry with this lol.

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Razer.Caziel
3 years ago
MobroLocke1916
MobroLocke1916
posted in Razer Support
Razer blade crashing

Hello, I have a Razer Blade RZ09-01021101-R3U1 Gaming Laptop purchased in 2013. I've not had any previous problems with it (except that the battery no longer holds a charge and I have to keep it plugged in all the time), but I just downloaded the latest World of Warcraft Shadowlands Pre-patch and my laptop is crashing constantly when the game is running. WoW is saying my graphics card driver is out of date. I have an Intel HD Graphics 4600 card and the driver says it's version 20.19.15.4835 from Oct 16, 2017. I have had no luck finding an updated driver. I would deeply appreciate any help or advice. Mobro

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Razer.Caziel
3 years ago
3
34611559
posted in Razer Support
Numara güncelleme

Merhabalar. Razer Gold hesabımdaki numaramı güncellemek istiyorum. Yükleme yaptım ama eski numarama mesaj gidiyor ve kullanamıyorum. Kod isteniyor fakat kodum da bulunmuyor. Şu an bir tek e posta hesabıma erişimim bulunmaktadır. Yardımcı olur musunuz çaresiz kaldım.

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Razer.Caziel
3 years ago
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chloeelise02
posted in Razer Support
Kraken Kitty surround sound

So I just got my kitty headset, and tried downloading the surround sound application, but it's asking for an activation code, and I don't have one. I registered the product already, double checked the box, but still nothing. What do I do?

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3 years ago
M
McEnzo
posted in Razer Support
Lithing effects and profiles dont work

Hello I have a Ornata Chroma V1 keyboard. When I change a lighting effect to e.g. ripple, reactive or fire it doesnt change on the keyboard. What can i do?

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3 years ago
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ShinyOnion
posted in Razer Support
RGB Integration Does Not Behave :(

Hi! I just registered to ask the question - why won't the games that list RGB integration affect my lighting at all? These are the only three apps available to me but I have games like Valorant and Deep Rock Galactic that don't show up here and have no effect on my lighting. The Ornata and Deathadder are the only Razer products I have, games and Synapse are up to date. Valorant is installed off of the Valorant website and DRG is off of the Microsoft store. Terraria works as it should and Deus Ex just freezes all animation on my keyboard. My boyfriend also has this problem, he has a Huntsmen and a Basilisk. He had no idea DRG should have effects. Anybody else have this problem? Also, if this is common and has already been answered please just refer me to the thread where it has the answer! Please and thank you!

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3 years ago
C
Cinsuu
posted in Razer Support
Razer Viper Isn't recognized on Synapse 3 through the MacBook

Hey, I read online through another forum that some mouse and keyboards are not recognizable through synapse when using a MacBook. I bought the Razer Viper, and I'm trying to use synapse but obviously I can't. Is there any way around this or is there way to possibly buy windows 7, and launch the synapse 3 app through there, would it be recognized then? Thank you.

1
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3 years ago
powerhouse_pr
powerhouse_prInsider
posted in Razer Support
Razer Blade 15 - 2020 4k Black Screen when booting

Lately the laptop started this weird behavior of not turning the screen on when i start the computer. The keyboard turns on, sometimes you hear the fans, but the OS wont load, the razer logo at the beginning never pops up. It stays in Black screen until i force shut down and then try again and again and again until it loads the OS properly on the screen. This is Random behavior but usually after using the laptop for a while and then shutting it down. I have done everything others have mention, from going back to the previous Nvidia Driver 452.06 but it keeps doing the same thing. Its definitely something else, wouldn't be surprised if the Razer synapse is to blame. This is a New Razerblade 15' 2020 4k RTX 2070

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Razer.Caziel
3 years ago
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tommy7johnson
posted in Razer Support
Audio Jack Noise - Razer Blade 15 Base Model

I've been having issues with my audio jack after experiencing the same problem with multiple sets of earbuds. When I plug anything into the 3.5mm audio jack on the side, I hear an intermittant high-pitched buzzing sound through the earbuds. I've tried updating my RealTek Audio Drivers but nothing has changed. Anyone have a similar issue?

2
Razer.Caziel
3 years ago

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