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  • 42,289 Threads
  • 60,652 Replies
42289 Threads
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Berge20
posted in Razer Support
Razer Blade 15 - Periodic Black Screen Issue

Realize this appears to be a problem for others with newer models, but wanted to also flag that on a Razer Blade 15 (RTX 2080) I've been experiencing periodic/intermittent (but fairly regular) issues of the display screen simply going black. All other functions of the machine continue as normal. Sometimes the screen will return in a flash, other times it will not come back at all and I have to put computer in sleep mode and then back up. Happens across all types of situations, from web browsing to gaming, and apparently across all types of GPU situations heat wise (as best I can tell). Running Windows 10 and updated graphics drivers (456.71). Will look for further recommendations, but any are welcome to add them here too if there is a universal solution.

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3 years ago
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LFLloureiro
posted in Razer Support
activation code not working

I bought a pair of headsets Razer Kraken Pro with 7.1 surround a few years back... well all fine and dandy, today i decided to update the software cause i noticed that there was version 3 available, i updated and tried to put my activation code that for some reason was asked and now it says invalid... soo now im stuck without 7.1 surround. what do i do to fix this?

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3 years ago
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rami0892
posted in Razer Support
Unable to use Macro Keys on Blackwidow Chroma V2

The M1-M2-M3-M4-M5 keys used to work, i used them with macros and shortcuts, now they won't work. Created new Razer account but doesn't work either. I need some help to get it working again. Thanks

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3 years ago
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Raivez
posted in Razer Support
Razer blade stealth 12.5: swelling battery

As written in the title my battery started swelling and my free warranty ran out. I'd like to know what possibilities I have to fix the problem.

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3 years ago
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Tumbleweeddailybay589
posted in Razer Support
Razer Blade 14

Hello, my Razer 14 won't be turned on properly from today.I have checked the battery of my computer, and I think there is something wrong with the battery of my computer. Could you please provide the contact information of Razer to repair the computer?

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3 years ago
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Kasamana7
posted in Razer Support
Razer Deathadder V2 - scroll wheel problem

Hey, did anyone have some problems with scroll wheel in Deathadder v2? After just few months my scroll started to work incorrectly. When I scroll it down, it just "lags" or sometimes even goes up randomly. I never had such problems in my old Deathadder Chroma, after 3 years of using it.

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3 years ago
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Starsha
posted in Razer Support
Naga Trinity mouse not switching profiles

Hi, there. I have a Naga Trinity mouse and have had this problem since I've owned it. I have profile switching linked to games and most of the time, it doesn't work. Sometimes it does. It's just totally random. I have done MULTIPLE different clean installs of Synapse 3, including two full Windows reinstalls and it continues to happen. I was really hoping to avoid contacting Razer support as everytime I do, I have to go through the same song and dance with them that I've already tried a thousand times with no resolutions. Trying the mouse/Synapse 3 on another pc is not an option. Can anyone help?

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3 years ago
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PlainAndSimpl3
posted in Razer Support
Synapse 3 - Chroma Connect Apps

Hey there, Looking for some help with Synapse 3 chroma connect games and lighting effects. just picked up a Blackwidow V3 Pro keyboard and Deathadder V2 mouse. Synapse 3 works fine with all lighting, effects, visualizer, etc. Can NOT find any of my games for Chroma Connect. (nothing shows in chroma apps, viewing all, started games etc.) steps taken thus far: - confirmed games on https://legacy.razer.com/chroma-workshop/games - started multiple games, played for a few minutes, nothing recognized. (deep rock, stardew valley, rust, etc) - added games to profile section - confirmed chroma apps is turned on, tried turning off visualizer and msi_led.exe - restarted - deleted, reinstalled, restarted (also deleted and cleared entire razer folder in program folders.) - Deleted SDK, uninstalled, reinstalled - confirmed updates check for PC, Synapse, and games. - attempted to remove specific files from the gamemanager folder indicated in a few threads. - downloaded and installed a random chro

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3 years ago
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kelsron
posted in Razer Support
Razer naga molten cant use left click on desktop or start menu help

Hi guys I've recently encountered a problem with my razer naga it will only let me click on icons on my task bar like chrome discord and steam the ones I have pinned. It will not let me click anything else on the desktop also when I open google chrome i can only click on my shortcuts and it opens a new tab. If I try to then click on the open tab then it will close it. I've reset my pc 3 times, tried every usb port, also did a command in cmd using this guide https://forums.tomshardware.com/threads/i-cant-click-anything.2940059/ and uninstalled razer synapse and updated drivers for it and none of that has fixed the problem. I am using a different cheap mouse now and there is no problems with it. Can any one help?

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K
3 years ago
Naxtilian
Naxtilian
posted in Razer Support
How to change Shift + 4 = $ to Shift + 4 = £ ??????

How to change Shift + 4 = $ to Shift + 4 = £ ?????? Every setting to do with region or the keyboard is set to United Kingdom. In Razer Synapse I cannot find how to can change Shift + Any key to something different.

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Naxtilian
3 years ago
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ApeezBurnz
posted in Razer Support
Still under warranty or not / Razer Kraken X USB

hi guys... WTA.. my headset just broke at the joint part. happen when i take off this headset please refer attachment. thanks guys.

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3 years ago
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RonaldRivera122
posted in Razer Support
Is my Razer Viper 100% authentic?

In the registration it says Razer Viper Mini- CHS Packaging i dont know what that means. I was wondering if these pics could if it is real or not.

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3 years ago
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bizzarewoozymouse
posted in Razer Support
need help fixing my cynosa croma

i was playing some minecraft then i went to grab my soda and spilt it in the side now it now my cynosa croma keys are not working and when im not pressing the keys it in gaming rng mode and when i press a key it goes into the mode where its all black and when you press a key that key glows green i need help with this i cant figure out whats wrong with it

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3 years ago
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Aureolincooltalk150
posted in Razer Support
7.1 Surround ACTIVATION CODE MISSING

Hello i just bought my new razer GAMING HEADSET ultimate but i cant find my activation code , i have done the registy product, but they dont send me the code as they say, any HELP ?

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3 years ago
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Noduas
posted in Razer Support
Blackwidow stop working

Hello, I have issue with my blackwidow elite mechanical keyboard. Sometimes when I play and keyboard stop working for couple of sek’s I hear sound like I unplug and plug again USB port. But the big problem is wen using ZOOM meetings with my college and keyboard stop working at all I need to restart my PC (sometimes 2, 3 times) to start working again. Software is up to date.

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3 years ago
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domin8er84
posted in Razer Support
Website wont allow me to enter information for a RMA number !!

I have called I have tried to use the website. The returns button on the website keeps telling me my order number is not correct. I am getting no help from Razer and am running out of days to return this product that does not work on my X Box one. Need help and or suggestion cause this was a large spend on something that does not work!

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3 years ago
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Pk-Nugget
posted in Razer Support
FN and media buttons not responding

My media buttons and fn keys arent working for some reason does anyone know how to fix

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3 years ago
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bobbytod
posted in Razer Support
Blade Advanced (Mid 2019) Bluetooth randomly dropping out

Hi all, hoping someone can help me with an issue I've been having for the last 2 months. The Bluetooth device on my Mid 2019 Blade Advanced keeps dropping out, on average I'd say twice per day. To get it back up and running I have to disable and re/enable it in device manager, and in 1 out of every 3 times it happens, it also requires a re-boot. I have tried: - Updating Bluetooth driver - Uninstalling and re-installing the Bluetooth device - Uninstalling and re-installing the Bluetooth peripherals (mouse, keyboard, headphones) Any ideas?

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3 years ago
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zoneElectricBluedaily324
posted in Razer Support
Requesting Product ID for Headset (RZ04-0296)

Hi I want to register my Product to activate 7.1 surround sound application, but I don't know the Product ID. on the product mention only RZ04-0296. I would like to know the product number of this below Headset. Razer Kraken 7.1 SN: IN1942D11701534

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3 years ago
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djelwell
posted in Razer Support
Pro Type Issues

I recently purchased and have been trying to use the Razer Pro Type, but a few serious issues have prevented me from feeling like this was a worthwhile purchase: 1) many periods of connect/disconnect where the keyboard will not respond or function. Suddenly the light on #1 preset relights and everything works again....for awhile (via 2.4 connection). 2) Bluetooth connection so far is not working. Windows shows that the keyboard is detected, but the keyboard does not respond. 3) After disconnecting the cord for recharging, the next morning the keyboard was completely dead and needed recharging. Plugging the cord back in caused much of the pt 1 problems described above. I think this keyboard is so problem laden that I need to return it and find something else unless someone is able to help me sort out solutions to these problems.

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Razer.Caziel
3 years ago
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ArcaneCraft
posted in Razer Support
Razer Blade Stealth 13" 2017 model doesn't charge

My Razer Blade Stealth 13" 2017 model stopped charging suddenly in late August. I've tried using different chargers to no avail. It worked fine for a little less than a year and a half. If it helps, I'm pretty sure it was a refurbished model from Razer.

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Razer.Caziel
3 years ago
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d3d0c3d
posted in Razer Support
RZ09-03295E63 - WINDOWS 10 2004 UPDATE - BLACK SCREEN / WAKE FROM RESUME - BLACK SCREEN / SYNAPSE

after updating to windows 10 2004 update, i booted to a blackscreen. i corrected this by updating the bios with RazerUpdater_v1.1.1.2_DA750-BIOSv0104 and updating the nvidia gfx driver to 456.55-notebook-win10-64bit-international-dch-whql. i've noticed a odd quirk though, my laptop will not wake from resume. it will wake to a blackscreen, non-related: my synapse fails to start. even after new installation. i've already tried the deleting logs trick that was posted in the forums, it doesn't help. ------------------ System Information ------------------ Time of this report: 10/5/2020, 20:36:04 Machine name: SAIRZR Machine Id: {X} Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406) Language: English (Regional Setting: English) System Manufacturer: Razer System Model: Blade Pro 17 (Early 2020) - RZ09-0329 BIOS: 1.04 (type: UEFI) Proces

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Razer.Caziel
3 years ago
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Imrazir
posted in Razer Support
Can the Blackwidow v3 Tenkeyless come with Yellow Switches?

Hey, so I was looking at buying a razer keyboard and I think I like the Blackwidow v3 tenkeyless. I would like to get it with the yellow switches and the website clearly says that is an option but I don't actually see the place to select the option for yellow switches. Is this actually an option or are they just sold out or something? when adding the keyboard to my cart. Can the blackwidow v3 tenkeyless actually come with the yellow switches?

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3 years ago
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Lon3lyWanderer
posted in Razer Support
Deathadder Elite Stops Working Intermittently

Hi there, I recently bought a Razer Deathadder Elite mouse and have been experiencing a lot of issues with it. It will randomly, and for a random amount of time, just freeze up and/or stop functioning altogether. When it freezes, the Chroma lighting freezes in place with it. There is no pattern as to when or why these problems occur. For a while, inconvenient as it might have been, I would go and unplug the mouse from my PC and plug it back in to remedy the problem (temporarily, of course). But it's been getting progressively worse as time goes on. Now, Windows won't even recognize the mouse half the time. I get the "Windows doesn't recognize this device" notification and nothing happens. Unplugging it might work, but seldom does anymore. Even when it does work, the mouse could stop working at any given second. I can't trust this mouse at all and am guessing at what needs to be done to make it usable again each time it quits. The mouse was even crashing Synapse 3 yesterday, while st

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Razer.Caziel
3 years ago
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FMFDevilDoc
posted in Razer Support
Razer Software

Every time I try to start synapse 3 or cortex, i get a start failed message, and my color profiles are not working

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Razer.Caziel
3 years ago

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