Razer Support | Razer Insider

Razer Support

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  • 38,900 Threads
  • 56,444 Replies

38900 Threads

PearlyPurpleretrobus346
PearlyPurpleretrobus346Insider Mini
asked in Razer Support

Device already registered

My registered device cannot be viewed on my razer synapse app so I cannot check it's battery health

2
PearlyPurpleretrobus346
11 days ago
Creamaerotruck472
Creamaerotruck472Insider Mini
asked in Razer Support

Problem with Razer Huntsman V2 TKL and synapse

Hello, About a week ago I bought a Razer V2 TKL and I have a problem, I was searching the forum if there was someone who had solved it and I saw that you responded to 3 guys who had the same problem with synapse, what happens to me is that I had synapse 3 And since it didn't work, I downloaded the beta although it doesn't work either and I can't save the keyboard lighting configuration when I enter a game, on the desktop without having any game open, if the keyboard recognizes me, in fact I can open it, change the lighting, etc. but When I open any game, synapse is deconfigured, the lighting goes off and it doesn't recognize the keyboard or even the keys. Would you have a solution?

1
Razer.Aero
7 days ago
B
bigpoppadonInsider Mini
asked in Razer Support

order still hasn't shipped

I placed an order quite a while ago that was won and code was redeemed ave it still hasn't shipped maybe you can help me

4
B
11 days ago
leetEmeraldRUBY509
leetEmeraldRUBY509Insider Mini
asked in Razer Support

gift card voucher balance

How can I check my gift card voucher. I bought it online and I have the code.

1
FiszPL
Vanguard
12 days ago
DesperateMat
DesperateMatInsider Mini
asked in Razer Support

Usb sound card missing Razer Blackshaek v2

I just got the Razer Blackshaek V2 as a gift, and on the box it says Razer Blackshark V2+usb sound card, but I didn't got one. What can I do? 

0
DesperateMat
12 days ago
T
TKHagadirInsider Mini
asked in Razer Support

razer nari firmware updater not detecting dongle

I have downloaded the Razer Nari firmware updater, however it does not seem to recognize that I have the dongle inserted. I have tried using the pairing tool as well seem to recognize the usb, however the firmware updater does not. Any suggestions?Headset: NARI ESSENTIAL; S/N: HN1852D09404278

0
T
12 days ago
A
AaronsiuuInsider Mini
asked in Razer Support

Razer viper ultimate charging super slow.

So my razer viper ultimate has been charging super slow lately, i have the no dock version and im not using the original razer cable since it broke due to its horrible build quality, i bought another micro usb and it has been charging fast ever since today, im sure its the mouse or firmware but idk how to update it.

0
A
12 days ago
D
DaniChaddyInsider Mini
asked in Razer Support

Razer Kiyo Pro Camera not working.

I recently purchased the following camera: Razer Kiyo Pro - USB camera with high-performance adaptive light sensor and tripod for streaming (Full HD 1080 p 60 FPS, HDR, Wide-angle lens, supported Open Broadcaster Software en Xsplit) Black. I’ve had multiple issues with it, it worked for about 1 hour then gave up on me, so now it does not work at all. I see it connected with Synapse but it doesn’t show anything from the camera. It’s connected as a Camera according to device managers, yet not working as one, for weird reason. 

0
D
12 days ago
R
ROWAIYEInsider Mini
asked in Razer Support

about 3 code scratched off from a razer gift card

I got a Razer gift card recently,about 3 code out of it scratched off please how can I get the full code back ?

1
FiszPL
Vanguard
12 days ago
T
ThedrivingDew2Insider Mini
asked in Razer Support

Compabilty and package content

Hello, I would like to change my keys for my Blackwidow Elite RZ03-02620400-R3G1.Unfortunately 3 of my keys have broken LED´s.So I want to buy these: https://www.razer.com/de-de/gaming-keyboards-accessories/Razer-Mechanical-Switches/RC21-02040300-R3M1 Are they compatible?Are the keys solded on my circuit board?Are new LED´s included? Thanks in advance.

0
T
12 days ago
S
streetsmartChartreuse191Insider Mini
asked in Razer Support

Wireless USB transceiver for Man O War headset

Hi, Community!I broke my wireless USB transceiver of my loved Man O War headset!!Do anyone know where and how I could get a new one?!Any comment will be highly appreciated. I’m devastated!Thiago

0
S
13 days ago
G
Giancarlo_VallieresInsider Mini
asked in Razer Support

Barracuda Pro died with firware update 05/05/2024

Hi, as i wrote in the title, i have a brand new pair of barracuda pros and did not have any problems until i tried to update the firmware and ran into an issue. It failed midway through the update, I rebooted the laptaop and tried multiple times to no avail. Now they won’t even power up and there is no light when connected to USB-C. Is there a fix to this or should I start a warranty claim I bought them 2 months ago...

0
G
13 days ago
R
RashkiriInsider Mini
asked in Razer Support

razer shark v2 pro. enable mic and audio quality becomes muffled

Hello. first of all. i have installed and reinstalled razer synapse 3 times now. with and without antivirus etc. and it can't find my headset?  when i enable my microphone then sound becomes muffled ? i have been playing around with the settings with no success. the only way it seems to function is to disable the microphone all together. then the headset sounds normal.  whats the fix for this ? 

0
R
13 days ago
T
TanteBerthaNLInsider Mini
asked in Razer Support

razer kiyo pro

I really think razer should put in big letters on the box “CAN NOT USE ANY OTHER USB 3.0 CABLE” Because who in godsname counts on it that you can not use another usb 3.0 cable? This is my first piece of hardware i can not use any other cables, i can put a usb 2.0 cable on it but that wont allow me to fully make use of the cam! It is redicilous. And it is a reason to never buy from razer again for me!

0
T
13 days ago
techMistyRosecity455
techMistyRosecity455Insider Mini
posted in Razer Support

Razer Kraken Tournament Edition

I have a problem and I don't know how to solve it. I want to switch to the 7.1 mode for the movie, but the application does not allow and requires to make the game mode the default and does not allow TXL to be turned on at the same time

0
techMistyRosecity455
13 days ago
roadurbanLemonChiffon233
roadurbanLemonChiffon233Insider Mini
asked in Razer Support

razor basalisk not charging

I woke up today to find my razor basalisk ultimate no longer charging on the dock it's dead and I'm unable to use my pc because of it. I've tried cleaning the contacts and pins on the dock and mouse aswell as trying to "reboot the dock" as Google recommends by unplugging it and plugging it back in. I've spent all of the day trying to fix this problem and I'm at wits end I'm hoping someone will be able to offer me a different solution then the one all over google and reddit

0
roadurbanLemonChiffon233
13 days ago
N
nish007Insider Mini
asked in Razer Support

touchpad unclickable and potential battery swollen

My razer Blade 15 base 2020 model touchpad is unclickable and I suspect that the battery is bloated to , what can I do now?

1
N
13 days ago
Thistlesharpsigns504
Thistlesharpsigns504Insider Mini
posted in Razer Support

last 2 pin scratched off

I mistakenly scratch off my last 2 pin 

2
FiszPL
Vanguard
12 days ago
Y
YbzgamingInsider Mini
asked in Razer Support

NEW Blackwidow V4 Pro key not registering

Hello, I got my Razer Blackwidow V4 Pro a week ago today, and all of a sudden mid game my “Q” key has stopped working and isn’t registering since. There’s an odd occasion it’ll spam Q, but not very often and it’s rare the key works. Any idea on how to fix? ps. I’ve tried the following;Hard reset of keyboard Cleaning the keys Updating Firmware & Synapse  Uninstalling Synapse Plugging into new port

1
P
12 days ago
MnPisces
MnPiscesInsider Mini
asked in Razer Support

When will the new synapse support viper v3pro

Yesterday my new mouse arrived but I found out that the new synapse doesn't support the latest v3pro, when can I update it please!

0
MnPisces
13 days ago
clubclassicLightBlue533
clubclassicLightBlue533Insider Mini
asked in Razer Support

Razer Blackshark v2

Hi, I'm currently having a problem with the sound of the Razer Blackshark V2.In any application whether it be Opera or a classic video player I can adjust the sounds in the settings but even if I have e.g. the player on 0 and the system also on 0 I still hear the sound from the player and still the same loud.Could you please help me with this?

1
Razer.Aero
7 days ago
G
GhostD0GInsider Mini
asked in Razer Support

razer BlackShark pro 2023

I recently bought a BlackShark pro 2023 and have been charging it for 5 hours by plugging into USB port on my PlayStation 5 it’s been flashing green how do I know when it is fully charged?

0
G
13 days ago
Sparkie33123
Sparkie33123Insider Mini
asked in Razer Support

barracuda pro thx dont workk

hello my headset has thx feature and it was working fine a few days ago but recently there is not the slightest change in sound even if thx is selected on synapse 3. when I download the thx spacial audio app it works but it has a 15 day period why should I pay money when the headset has the feature???? please helpNote: I apologise for my poor English :)

0
Sparkie33123
13 days ago
P4trick_Kaiyo
P4trick_KaiyoInsider Mini
asked in Razer Support

How can i removed the old phone number

How can i removed my old number because I've been try to send the code many times, i want to change it to a new number because my old number has been disconnected to the server of GLOBE

0
P4trick_Kaiyo
13 days ago
M
MaliekithInsider Mini
asked in Razer Support

Razer on-screen notifications and Razer Naga pro 2

I have the Razer Naga pro 2 and as of Thursday May 2nd,  none of the following issues existed. When I loaded up my PC on Friday May 3rd in the evening, I noticed my Naga pro 2 lighting was broken, it was coming on and off in a weird way, when i looked into it on chroma app, it was showing all colors assigned but the mouse itself wasn’t behaving. It turns out the “reactive” lighting effect was no longer working with Naga pro 2 as of May 3rd. Once I removed reactive effect from my lighting profiles it started to behave correctly. HOWEVER the on-screen notifications that were working perfectly fine as of Thursday night stopped working. They no longer show up when I’m running a game, I heavily rely on it in OW2 for example for switching between DPI settings in game. It’s really frustrating because between May 2nd and May 3rd I have not installed anything to my knowledge, so it’s probably either my mouse has broke already which is less than 2 months old or some kind of update on something h

0
M
13 days ago

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