Razer Support

Hi everyone,I've been using this headset for less than a month, and I am facing a recurring issue with the USB Dongle initialization. It is important to note that this behavior has been present since day one, right out of the box.I spent the last few weeks trying to troubleshoot this myself using software solutions found on forums (I have never tampered with the hardware), but nothing has permanently fixed it.The Issue: When I turn on my PC after it has been completely powered off (power strip off), the Volume Wheel behaves erratically. Instead of changing volume smoothly, it jumps random amounts or fights against my input. Sometimes it doesn't register inputs at all, or it lags significantly. It feels like the scroll encoder is glitching or 'skipping' steps. Troubleshooting steps I have already taken: Clean Reinstall of Razer Synapse (tested with and without it). Updated the Dongle Firmware to the latest version. Enabled ErP Mode in BIOS (to ensure a clean power cut). The Resu

I have Black Shark V2 Wired plus a USB sound card.The box I got, the earphones in, has one serial number and the Razer USB sound card has a different serial number.Is this normal?I would have though that this should be the same.

Ive had this issue for probably since i got it in the first place but havent been able to do anything about it cause the updater for the monitor doesnt work since when i get to the update part its always greyed out, ive tried usb-c to usb-c and normal usb a to c and usb-c, no work and ive also tried to run as admin the updater, it alsodoes get recognised tho from my it wanting it to be connected as some audio which i disable immediately lol. Anyway ill use a pic so u guys see, and ive also tried diabling hdr and going to 60 hz etc but no luck… I just want this screen flickering to go away… it ojnly happens with certain applications so it doesnt happen all the time. my version is currently 1.04 new version is 1.06 idk if the updates will work since idk where a description of changes is lol. Also i do have a dodgy usb port on this one which i did contect razor about and they said to send it back in or something but i didnt want to do that 2 or 3 yrs ago since this was the only monitor i

 Hi, I bought Kraken V3 X headphones last year. Unfortunately, I didn't know they could be registered, and I threw away the box and receipt. I recently remembered about it, and is there any way to register them without those items?

Hello. I bought Razer Kraken V3X headphones and can't register them; it says the serial number is unrecognized. I have tried many times and from different devices. Please help. S\N: (removed)

Now I want to take advantage of the season to buy some Razer Gold products for my favorite games. 

Comprei recentemente um headset Razer BlackShark V2 X, mas ao tentar registrar o produto para obter o código de ativação do som 7.1 Surround Sound, recebo a mensagem de que o número de série já está registrado em outra conta.Gostaria de solicitar a verificação do meu dispositivo e o envio de um novo código de ativação. Seguem as informações necessárias para validação  

I was surprised four days ago to find that my Razer Gold wallet had been blocked, and I don't know why. 

Macro key setting on these keys(F1-F12) is not working correctly on Synapse 4. I have been trying to assign macro on those keys which the program does allow me to do but it does not work correctly on different program.

This is an off & on issue I’ve been facing consistently throughout my ownership & growing use of my Naga X & synapse software. Frequently the side buttons on my Naga X completely stop acknowledging my rebinds & macros & return to the default settings. Usually fixes involve something along the lines of deleting the profile, resetting the mouse, or reinstalling Synapse 4 all together. So what I want to know is;Is there any sort of definite fix for this, or any idea what is actually causing it? I know the Naga X is discontinued, but it DOES say that it’s supported in synapse, however is it *really* being supported?Besides the obvious issues with Synapse, I really like the Naga X, & I’m not really eager to replace it, but would any of the newer mice by Razer (Naga V2 Pro?) be better adapted?My Naga X is plugged directly into the computer, not thru a hub I’m using the most updated version of Synapse 4 on Windows 11What can I do to stop this from happening so frequent

When registering a product, it says that the product is already registered.

I purchased two Razer Hanbo AIOs, a 360 and a 240 and both are missing the AM5 bracket accessories. I tried to enter the serial number on the support page and pressing the submit button does nothing, it’s broken. No support email is provided either. Why is it so hard to contact Product support to request this part? I am in the middle of 2 PC builds and now am stuck because both AIOs are missing this AM5 bracket and screws. You would think in 2026 Razer would supply AM5 parts in the box. 

I overscratched my $100 razer gold gift card, i need help getting the complete code. 

I just bought the Leviathan V2 X speaker and it won’t connect to my computer. It will connect via Bluetooth but not hard wire. It has a USB-C going to a USB-A on my computer. I have tried hard rebooting the speaker over 10 times, I trued removing cord and rebooting 10 time, and during all of this I also rebooted my computer. To no avail it still won’t connect other then blue tooth. I assume its faulty and will return it back to the store.

Hello,I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on“Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

Hello My problem is that the base part of the chair is broken; I would need a replacement part, which I will pay for if necessary. 

Hi im loking for a replacement part for my iskur ser.No. 312103v02600547 https://drive.google.com/file/d/182IE1XxCoZPNTg_eReDx6MwgI5lu6Ut0/view?usp=drive_linkHere a link of the damaged weld https://drive.google.com/file/d/1CrbDIdW0a7-tjXFspqIViUF6LkQtkTwu/view?usp=drive_link https://drive.google.com/file/d/15Gu-WCl8xJY4ZjXQDQ09ywpHiSJ7VN28/view?usp=drive_link Thx for all

Hi, my son has a Razer Iskur gaming chair purchased on the 16th of February 2023 which sadly requires repair.Firstly, the seat pad material has cracked quite badly which is a cosmetic issue, but more critical is that the tilt mechanism base has snapped and requires replacing which renders the chair unusable. I also am unable to separate the tilt mechanism and the gas lift cylinder at this time so any advice you can offer on this would also be gratefully received.Unfortunately the seat pad has already been replaced twice for the same material cracking issues and since the replacements have no serial numbers I cannot log a support ticket.Could you please advise if replacements for these parts are available, and what might be possible?Thanks in advance!

I lost the code for it and dont have proof of purchase as it was given as a gift bought unopened from someone else. I have the serial number and other stuff, would I be allowed to buy a new code or am I stuck without 7.1 surround sound?

I have ran into this problem with Secure Boot.I have disabled Secure Boot and proceeded to do the following update:  Razer Blade Intel Firmware Updater: INTEL-SA-00459.Once it was complete, I went back to the BIOS to enable the function and once I exited the BIOS, I was prompted with the “Secure Boot Violation - Invalid Signature Detected. Check Security Boot Policy in Setup” error screen.Looking for Support on fixing this issue.

Hello,After a recent windows 11 update on my Razer Blade 15 (2018) - System SKU → RZ09-02386E92I get the error below unless I disable secure boot.I would prefer to run my laptop with secure boot enabled.How can I solve this problem?I see other people with the same problem but no solution:   

Hi, The seat cushion of my sons Razer Iskur RZ38-0227 is worn out. Is is possible to buy a new as a replacement part? He loves the chair. I would be a shame to discard it. Best regardsJ.Seedorff  

Hi,Iskur gaming chair broken Part H is broken,I was wonder whether I could buy a replacement for the same.Model: RZ38-0277Thanks

I can't enable secure boot in my BIOS after the 1.8 firmware update. Any fix for this?

I bought Razer base station v2 in 2022 and was working fine until few weeks ago it keeps connecting and disconnecting, but at sometime it disconnected and i have to restart my computer to make it work. It is not in warranty anymore. Is there anything to do to fix this issue?