Razer Support

Hi i seemed to be having some keys that is randomly unresponsive - specifically, keys C, left arrow key, and y. I tried deleting my keyboard in device manager and restarting but the keys still dont work properly- i need to press multiple times. Any solutions for this please?

Is replacement available for this mouse?

Hello Razer Support Team,I am currently using Razer Synapse Web and I really like the idea of managing devices directly from the browser. However, I noticed that only the Huntsman V3 series is currently supported.I own the following Razer devices:Razer HuntsmanRazer Basilisk UltimateRazer Nari UltimateI would really appreciate it if support for these devices could be added to Razer Synapse Web in future updates. Being able to configure RGB, macros, and performance settings from the web version would be extremely convenient, especially in environments where installing the desktop Synapse software is not possible.Thank you for your continuous improvements and innovation. I hope to see broader device support soon.Kind regards,

im missing my e keycap because i lost it after cleaning my keyboard and was wondering if there is any way to buy a new e keycap or get a replacement.

Can I get replacement of my dongle? Kind thanks.  

Hello, I’m looking for help with a HyperPolling Wireless Dongle that appears to have been bricked after a firmware update. Here is exactly what happened: I updated the firmware on my HyperPolling dongle through Razer Synapse. After the update completed, the dongle stopped showing any LED at all when plugged in. Razer Synapse still detects the dongle, but it will not pair or transmit wirelessly. When I attempt to pair, Synapse always returns “Pairing Failed.” My DeathAdder V3 Pro works perfectly when connected via USB (wired), so the mouse itself is not the issue. I have tried: Multiple USB ports (rear motherboard ports included) Power cycling my PC Unpairing and re-pairing Forcing pairing mode on the mouse Firmware recovery attempts   Nothing restores the dongle’s LED or wireless function.  At this point, the dongle is completely unusable wirelessly despite being detected by Synapse. This appears to be a firmware-induced partial brick. I am also unable to locate the serial number

Razer Synapse said that there was a firmware update available so I followed the steps on this website.Now, my mouse doesn’t work wirelessly anymore whether the dongle is plugged directly into my PC or plugged into the receiver.It only works in wired mode now.

My basilisk v3 pro mouse have broken scrool wheel even tho i didnt hit it trow it or nothing. I was playing Minecraft while all of a sudden it starrted stoping and not scrolling. I then opened it and found out that one side of plastic hook is broken what should i do? 

Hello,I recently purchased a Razer BlackShark V2 X headset and I am trying to activate the 7.1 Surround Sound software.The card inside the box only contains a QR code, but I cannot find or obtain the activation code. Additionally, when I try to register the product using the serial number, it says that the product is already registered.Could you please help me retrieve or reissue the 7.1 Surround Sound activation code and confirm whether my headset is genuine?I can provide photos of the headset, packaging, QR card, and serial number if needed.Thank you for your assistance.

Razer ID:GARNETUltraRedradio280Razer ID'nizle ilişkili e-posta adresi:efeates191@gmail.comDoğum tarihi:27.08.2005Adı Soyadı:Efe AteşEski telefon numarası:05058043530Yeni telefon numarası:05395737628Ülke:Türkiye

Good Day,I’m in need of assistance i recently bought a NEW Razer Kraken V4 Pro Headset from amazon however upon trying to register it keeps telling me the product is ineligible for registration and the entire serial and product code is showing in red. I have my proof of purchase as well documented. Any assistance given in helping to register the product will be appreciated greatly. 

My Alienware M15 R4 shuts down whenever I place it on top of my new Razer cooling pad. I know it's not my laptop because it would work when it's on top of anything else (couch, bed, table, etc.). As soon as I place it on top of my Razer cooling pad, laptop shuts down. My laptop would work and turn back on after I pick up the rear of my laptop and raise it up a bit, breaking the foam seal between laptop and cooling pad. I've tried all of the adapters but I keep getting the same result.  I think it has something to do with the magnets on the Razer cooling pad. Has anybody had a similar experience?

I have a Razer Naga v2 Hyperspeed. As per other posts in this forum, the first profile is the onboard profile. However, this is not working correctly when Synapse is not running or when the mouse is used in another PC (e.g. work laptop) where Synapse is not installed.I have multiple profiles in Synapse linked to different games and I have remapped the keys in these profiles. For example, button 9 is remapped to Enter in a profile linked to RDR2. And middle mouse is remapped to G in another profile linked to Metro Exodus. The first profile does not contain any remapping and is not linked to any program.When I close Synapse or use the mouse in work laptop where Synapse is not installed, button 9 is still functioning as an Enter and middle mouse is G.I have updated the firmware for the USB dongle and the mouse. I have reinstalled Synapse. I even deleted all the profiles in Synapse expect the first Default profile where there is no remapping. But somehow the mappings are saved onto the mou

I purchased a new razer keyboard. I can safely say it is the worst keyboard I have used in 40+ years. Numpad not working, sometimes keys are interpreted as mouse clicks, terrible. I was stupid enough to not keep the box, so I am stuck with an expensive piece of plastic. I tried support. Got a chatbot that asked me to enter serial, model, video, purchase proof, you name it. Then without furter notice cut me off. Tried again. Now I made it to the ticket, but just as I wanted to confirm: Oops, something went wrong, try again later. All in all this has taken me 2 hours plus. After owning a good mouse from Razer for years I thought this was a safe bet, but apparently you can be a good mouse brand, and the worst keyboard brand at the same time. I'm gonna throw my week old 180$ keyboard in the trash, where it belongs. Never again.

Hello,I am using Razer DeathAdder V3 Pro Smooth version (Model: RZ01-04630300), which was purchased as a HyperPolling bundled version.I lost the original bundled HyperPolling dongle and purchased a new HyperPolling Wireless Dongle separately.However, I have been informed that the Smooth / bundled version may not be able to pair with a newly purchased HyperPolling dongle.Currently: The new HyperPolling dongle is detected in Synapse. The mouse firmware is up to date. The mouse works normally in wired mode. Pairing utility shows “No device found.” 8000Hz cannot be enabled. I would like to ask: Is it true that the Smooth / bundled version (RZ01-04630300) cannot be re-paired with a new HyperPolling dongle? Is there any way to reset or rebind the mouse to a new dongle? Can I purchase a replacement original bundled dongle instead? I would really appreciate clarification and any possible solution.Thank you.

I am having Issues with getting my profiles for my Razer Tartarus Pro when I upgraded to Synapse 4 from 3 - I have done everything from downloading and redownloading Synapse 3 and 4 to saving the profiles to a folder to try Importing them - however no matter what I did, the files are still saying that they are corrupted - other than going nuclear and coping all my profiles by hand - how can I fix this problem?

I received an Ornata V3 keyboard as a birthday gift around 2 or 3 years ago. Ever since the first day of receiving it, there have been a few keys unable to use, such as E, 1, and F6. When I contacted the supplier for a warranty claim, i didnt have the convenience to ship it to the supplier. Now I'm pretty sure the warranty has ended, but I'm just trying to find a service center in Malaysia that could fix my keyboard

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

Hi，I purchased a Razer keyboard in October 2024, and it has been working fine until today. However, I suddenly noticed that some keys are typing incorrect characters. For example:When I press B, it types BP Other keys also seem to be producing unexpected outputsI've tried the following troubleshooting steps, but the issue persists:Restarting my PC Unplugging and reconnecting the keyboard Checking for stuck keys or debris Testing the keyboard on another computerHas anyone else encountered this issue? Could this be a hardware defect or a software-related problem? Any suggestions on how to fix this would be greatly appreciated!Thanks!

Hi everyone, I have a Naga X mouse that stopped working after almost 2 years. Every time I connect the mouse, it works for about 4-5 seconds and then it suddenly stops. I keep Syanpse open I and can clearly see the right model appearing in the device window but as already said, after 4-5 seconds it disappears showing no razer devices connected. I tried all the things I found in the community forum so I uninstalled synapse, run the driver eraser, restart the PC and reinstall synapse but unfortunately nothing changed. I tried the mouse on a Mac and on a Linux PC but the same issue occurred. The only thing I can’t do is turning the RGB light off because I have not enough time before the mouse disappears from synapse.Anyone knows how to do it?Thank you

to support 

hello team support, last week i bought a ryzer black shark V2 x headset and today i tried putting the 7.1 suround sound but i could not register my headset because it says that it’s already registered. I bought this headset in a very serious company so i don’t think it’s a fake one or something like this so please could someone help with that ?i also have a probleme with the splitter wich make my voice robotic. thank you for reading me i hope you are having a great day.

Добрый день. У меня возникли проблемы с приложением 7.1 Surround Sound — оно запрашивает код активации, но я, к сожалению, потерял его при распаковке. Не могли бы вы помочь мне решить эту проблему?

2 days i didnt buy popmundo Credit with paycell? What is this problem? I dont know why didnt buy Credit? With paycell

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?