Razer Support

Hello, All! I am trying to find out what, if any, Wifi 7 chipsets are compatible with my Razer Blade 15 Advanced? I would like to upgrade my Wifi and Bluetooth but am not sure what is currently available that would fit and has drivers? I’m fully capable of performing the upgrade, as I’ve done it before. Thanks in advance for any assistance!

Hello everybody I have been trying connect my Razer Kishi Ultra with my tablet, after download the app Razer Nexus and Razer Pc Remote play and open it shows something wrong between Tablet-Control (Generic Control) I proved with differents wires, I deleted and downloaded the Apps many times I hope you can help me

Received a brand new Razer “wireless control pod”. Maybe I’m missing something but that bottom compartment will not open or unscrew. There are three tiny bumps on each side and arrows on the bottom plate to show which way locks it, so I’m rotating the other way trying to use the rubber ring for grip, but there’s no way to grip this thing securely beyond pushing down slightly and trying to turn it with friction (what a terrible, terrible design if so) unless I’m missing something. The user manual just says “open it” but I can’t so I assume this particular unit I have is frozen shut. Before I return it, is there something I’m missing?

I lost my phone number and backup codes

Weird artifacting that only happens in Synapse 4 while displaying it in windows 11 on my razer blade 18 (2024). The visual issues seem to worsen the longer I stay on the same screen and have not occured in any other program thus far. Moving my mouse over the glitched out areas sometimes seems to refresh them and temporarily fix the visual issues but other times a little trail of glitched out areas will follow my mouse around like a mouse trail. Was surprised that windows captured the issue when I screenshot it which to me implies its not an issue with the display but actually from within the program itself. Any ideas how to fix this? This also did not occur in synapse 3 but I wanted to be able to use snap tap and so I tried upgrading only to have this issue occur. Updated everything under the support drivers and downloads page for my laptop model on the razer website and also everything which showed up in windows updates/optional updates. Pls send help >.<

Afternoon all. So yesterday I was playing SATISFACTORY and my system completely shut down. I let it cool off and took it apart and cleaned it, restarted and did a RESTORE, from the restore partition on the drive. Right now all I have installed on the PC is Chrome, Steam, Nvidia app and Razer iapp. Satisfactory wont run...like at all, I cant even move the mouse around its so choppy. I've reduced the resolution to MED and still nothing. Any ideas what could be going on? thanks EDIT....Ive been playing Satisfactory for about 100 hours before this with no problems.

When is it anticipated that the Razer Blade 16 (2025) will be available to order? So sad I missed the pre-order window.

2 month old Razer Blackshark v2 pro (2023) keeps randomly disconnecting and reconnecting. Please help. I see other threads where a private message was suggested by support to troubleshoot. Please help. The distance between dongle and headset is right next to me,. Also the firmware is up to date. PD: i want to roll back to the old firmware of the headphones, i have the latest firmware update

My keyboard has stopped taking input from like 1/5 of the keys, meaning most things from the left of the c/d/e keys are no longer working. is there anyway to fix this, and would this be a hardware issue or something digital? unplugged it for a bit when shifting around my set up, when it was plugged back in it worked for like 5 minutes but now has gone back to the same keys not working.

I had this wobbly (base, arms) since the beginning that i bought. I contacted support, since i live in North Macedonia they could not send part’s. When i found a friend that i can ship parts to him in a supported country razer deleted all the interaction the reason is that my warranty has expired, now cant connect to support. They knew the problem since the first day and they knew that the chair was faulty since the beginning.

Hey all, just picked up a Kraken v4 pro, and it’s awesome! All of the sudden, I started noticing the display just spazzing out with no rhyme or reason why. No load on the machine, recently restarted and reconnected. Happens for a bit, then stops … then starts again. See video: https://photos.app.goo.gl/KyLBJPGUdGUfTmLA6 Thoughts?

hi, my razer iskur become wobbly and unbalanced and something under the seat base has broken.. can I know how I can buy a replacement?

Hello, Yesterday i got my new headset blackshark v2 pro xbox licensed, but I cant conect them to my xbox wireless. Conection works only with usbc dongle. How I can concect them without usb c dongle?

So when i turn off my pc, keyboard light goes off completely, shortly after few, 4 to be exact key lights pop up as white color,

Hi I am winning that mouse I want you to exchange the mouse in reward some kind of like I want pubg mobile UC so how about you in exchange give me pubg mobile uc

can anyone help me because my phone number just got deactivcated years ago and im using a different phone number now i still got my gmail in it and i already added a razer gold in my account and i cant use it to buy

Hi im trying to add my mobile and it keeps coming up error when getting opt

I need help in regards with this problem! And also upon sending code, I dont receive any codes at all

i lost my number and i cant top up because of the otp code i want to reset mobile number i cant purchase my 150 gold please help me

Does the blackshark v2x surround sound work on the mobile and if it does how do I use/activate it?

My razer nage trinity side panel buttons stop working randomly after system updates, this always last until either another windows update or bois update happens to fix the issue. Its been the 1, 2 and 3 buttons on the circular panel almost everytime. Ive tried deleting drivers and restarting but that doesnt work. This also happens on some battle.net updates, but with those the mouse only stops working for their games. There arent many mice with that configuration anymore, and i would really like to not have to switch brands to get one.

Out of the blue, my mouse just stop working and when I review the Device Manager on my PC I get the below error. So I was trying different things, from uninstalling drivers, rebooting my pc and even try a firmware update on my mouse, but the usb wired connection was not recognized. Then I try something else, I fully uninstalled Razer Synaps from my pc, restarted my pc and my mouse started working again with the cable, so I thought of reinstalling Synapse to have my settings on other Razer products too, but again it stopped working and giving the above error. Any suggestions on what I can do? I tried opening a support ticket but it seesm my “free” support service is expired.

Hello, I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on “Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

Goodmorning, Quick scenario I have a Razer Naga V2 Pro and I am using a HP Omen 27K screen with build in KVM switch. My mouse is connected into this KVM switch. Issue Whenever I double click my Razer mouse the KVM activates and swaps to the other connected device (desktop and laptop connected). Which is really annoying ofcourse because double clicking is rather common action to perform. Troubleshooting steps taken I tested with another laptop connected to my screen and gives the same issue. I updated all drivers and reinstalled the peripheral. Tested with two other mouses and non of them had the same issues. Made sure no keybinds or macros where installed on the mouse. Checked and adjusted usb power management settings.

7.1 surround sound does not work with Enhanced on PC. with it on, sounds are muted, turn off they’re fine. what can be done to fix it