Razer Support

Hi Guys!I lost access to my phone number and my back up codes and not able to get live support. Email is still working. Kindly advise is there any solution? Thank you!

Hey all, I’ve got a Blackwidow X Chroma and I’ve noticed that recently the H key seemingly works randomly, sometimes it’ll be fine while I type (like now) but other times I’ll notice it’ll miss the key completely.I’ve cleaned the keyboard and sprayed some compressed air around it.Can the actual key (not the cap) be removed so I can clean the contacts underneath? Couldn’t find an obvious way to do so.

Hello. I was looking to get a replacement part for my chair because it constantly leans forward and i cant sit in it properly. If someone could point me in the direction or help me please. Thank you

Dear Razer Support Team, I am unable to access my Razer account due to issues with two-factor authentication (2FA). Unfortunately, I lost my phone, and the authentication codes no longer work. I also cannot access the backup codes, as the system is requesting an authentication code. I kindly request your assistance in resolving this issue so that I can regain access to my account and continue using recharge services. Thank you for your support.

I’ve lost the dongle to my taser orochi v2, how do I get a replacement/ buy one, I bought the mouse over 3 years ago so idk if there’s still a warranty on it 

Hello, Does anyone know how I could get a replacement wireless dongle for the Razer Barracuda headset? 

The controller I have is the Wolverine V2.The issues I’ve been having lately is that any input using this controller causes FPS to dramatically drop and has even crashed games. It has even resulted in my PC just outright shutting down. I’m certain it’s the controller input after trying my keyboard and mouse in games. Now I’d like to try updating the controller, but no matter where I look, nothing seems to be able to update it. I’ve tried the Razer Controller Setup for Xbox, it doesn't come up on synapse and there isnt anything on the razer site. Am i forced to get a newer controller or have I just missed something?

Hello,I am having an issue with my Razer Nari Ultimate headset. The wireless dongle has completely stopped working and my headset is no longer detected when I connect it to my PC.Details: Headset: Razer Nari Ultimate Issue: Wireless dongle not functioning / not recognized Tried: • Tested on multiple USB ports (front and back, USB 2.0 & 3.0) – not working • Tried on another PC – same issue • Reinstalled Razer Synapse – no change Result: The headset only works via cable, not wirelessly. Note: I had managed to temporarily fix the dongle some time ago, but now it no longer responds at all.Could you please help me with troubleshooting or provide information about where I can find or purchase a replacement dongle if repair is not possible?Thank you in advance for your support.Best regards 

Hi Support Team,I was gifted a Razer Kiyo Webcam | RZ19-04170 and didn’t realize I had to register it earlier. Recently, I started experiencing a severe flickering issue that has gotten progressively worse.I’d like to know: How can I resolve this flickering problem? Do I need to update the firmware or drivers to fix this? If so, could you please direct me to the specific firmware/driver file I should download from support? Appreciate any guidance so I can get my webcam functioning properly again.Thank you!TT

Hello Razer team, I'm here and excited to start this journey with you. However, I'm having an issue with my BlackShark V2 X headset. I keep receiving the message, "This product is already in use. If this doesn't apply, please contact Razer Support." Can you please contact me with the necessary information and documentation? Thank you for your assistance. Thank you in advance for your support.

Hi i would like to know the length of the cooling pad power cord ...thanks.

!--startfragment>ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)An attempt was made to execute non-executable memory. The guilty driveris on the stack trace (and is typically the current instruction pointer).When possible, the guilty driver's name is printed onthe BugCheck screen and saved in KiBugCheckDriver.Arguments:Arg1: ffffc481467e8180, Virtual address for the attempted execute.Arg2: 8a0000012666f963, PTE contents.Arg3: ffffc20b1abf6970, (reserved)Arg4: 0000000000000000, (reserved)Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1390 Key : Analysis.Elapsed.mSec Value: 8756 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 25 Key : Analysis.Init.CPU.mSec Value: 718 Key : Analysis.Init.Elapsed.mSec Value: 86247 Key : Analysis.Memory.CommitPeak.Mb Value: 108 Key : Analysis.Version.DbgEng Value: 10.0.27920.1001 Key

I have Huntsman v3 pro and was running synapse 3 since I got it. Worked ok as far as I remember. When I installed their new trash synapse 4, had like 2 presets one for gaming world of warcraft and one generic for everything else + the default on board memory profiles. When I tabbed out/in from game presets, were switching accordingly but sometimes not like always, keyboard was crashing making unresponsive for couple seconds till it returned back to normal. It is like unplugging and re-pluging the usb cable. I e-mailed them the issue at 23d of August with 2 videos describing the exact issue and they replied like proper bots to do firmware upgrade, make a clean install sent them log reports etc. I did the most they were suggesting although the synapse log reporting tool doesn't work and returns me an internet connection issue.... Anyway, long story short, now I have a clean install of the synapse 3, k./b has the latest firmware, and has been reseted few times. As long as synapse 3 is

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $100 ...

I’m getting a problem to customise my blacksharck v2 pro on synapse 4. Everytime i click on the symbole of my headset the screen stays grey and i don’t see anything to customise it. Please help,,, I tried different things i don’t know what to do now, 

Dear all, good morning!Razer has decided to discontinue Synapse 2.0, the only software that supports the Kraken v2 (as far as I know).I'm having to migrate to the new Synapse, but it doesn't recognize the device, meaning the quality is quite poor.Usually, when my software is closed, the sound isn't balanced, I hear random hissing, etc.What about support for those (like me) who own this device?  

Specificaly the volume at the right earbud is lower than the left. Both earbuds work fine and both are fully charged. 

I bought blackshark v2 x. I registered the headset on Razer's website, but I did not receive the activation code. When I write the serial number and ask for the code, my site freezes and I cannot open 7.1. Send me the code, please help me.

I have tried many times to register my headset but it never works, it keeps repeating that the product has already been registered. Also the mic is really soft and doesnt really pick up my voice even though I am speaking loudly. So that is why I need help to get a new activation code. Can anyone help?

 Razer Support,I recently purchased a brand-new Razer product and tried to register it on your website. However, I received an error message saying: "This product is already registered."I am sure the product is new and has not been registered before. Could you please help me resolve this issue and complete the registration? 

I can’t lie not being able to purchase something as necessary as the bluetooth USB dongle for headsets, mice etc. It really doens’t look good on Razer removing that. I get it yeah there replacements out there but for those who still have warranty on their products and for them to have to go through a gut wretching process of all the back and forths dealing with support after support rep and then being told cutting their charging wires/usb dongles etc.Anyways please do something about this as I’m in the same boat as so many others who have either lost their dongle, or their dongle has broken. I just hope that someone somewhere sees this and they actually get this sorted because using a wireless headset on a wire is killing me inside.Please push this post so someone higher-up sees this. One love people.

Hello, I have the same swollen battery issue that many have had with the Razor 15. I purchased this in 2020 and want to know what options I have. Thank you,Dennis

I bought my shark v3 pro in NL and have no mail massage no code inside

Hiccton 2 minutes ago Hello! I'm having issues with an old Razer product, its the Nari RC30-26801. It is the same issue as the one on the following link: https://insider.razer.com/razer-support-45/razer-nari-dongle-not-working-76678I've checked on the serial number and it seems out of warranty, I've been looking for a replacement but I only see for the Nari essentials and Ultimate.Do you guys have any work arrounds on this? Or a way I could purchase a replacement from you?

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