Razer Support

My mouse has been having some issues with the scroll wheel. It jumps, dores the exact opposite or simply doesnt work at times. I am unsure what to do as I have seen that others had similar problems. i really like the mouse but this is becoming an issue. Would love to get a response and hopefully a fix for the issue.

I’ve downloaded the Razer recovery files and I’ll be reinstalling Windows shortly. Question: do I need a recovery key? What is mine if so?Thanks in advance.BCH

Order was unsuccessful (Removed) 

About three weeks ago, I bought a Razer BlackShark V2 X headset online.I received it yesterday and tested it today.When I tried to register the serial number, the system said that the product was already registered by another user. The activation code was not included in the package, and online registration shows the same problem.Because of this, I cannot activate the Surround Sound feature.I would like to know what solution you can offer, since the product is new.Thank you for your support.

After registering the product, the code was sent by e-mailI don't get the code by e-mail. cyberndj@gmail.com Please check it

Could you please check if the area where you enter the new number has been unlocked? If not, how much longer will it take?

ريد رمز نسخه الحتباطيه (Removed email) 

I used it yesterday without any issues, tonight , when starting my pc, it didnt turn on. I charged it yesterday ( not over night ), and then used it  then turned off my computer . And today the mouse doesnt work. Doesnt React to cable, not by bluetooth nor 2.4ghz. If i flip it upside down i can see a red light inside it. But nothing externally is lighting up and it is about as useful as a brick. It does not charge of indicate that its charging. I bought it 4th of january 2024 and i only game during winter. Does this thing only last for that long or whats the issue ? Any1 had the same? It doesnt React to the 7 second reset function either.  Help please.   Its about convenient that it dies out of nowhere 20 days past warranty. Its never even been dropped. 

50€ gift card invalid 

Hi all, I've had an issue with my Razer Tartarus space button (Key 20) working intermittently. Then yesterday it totally cut-out I opened the keypad and found the "Button" flex PCB was broken; continuity checks found the break was at the bend point which makes sense highlighted in the photos attached. I’ve had the keyboard for around 2 years with frequent use so not surprised this flex design broke. I could spoof a key 20 press by shorting the connector, so I knew the controller PCB was fine. I bodge fixed the keyboard by putting a tactile switch in over the connector bus ideally, I would be able to buy / be sent a replacement flex PCB by Razer. Part numbers I can see on the flex are “7141EJ”, “18333” and “65C000005330” If anyone from Razer reads this who can help it would be greatly appreciated! I really don’t want this keyboard to turn into E-Waste! Kind Regards, Jack

Hello Looking for older versionions of firmware for the Razer Lancehead prior to 1.02

Hey guys, I'm trying to use both chroma and synapse 4 but neither are working. I can use everything else on my pc but those two are the only ones not working, both will only open up for a fraction of a second but they won't stay open. I've tried many different ways to fix the issue from repairs to deleting them but I can't figure it out. Does anyone have any ideas?

As another thread from 3 years ago stated, I do not know how to install the standoff screws for AM4. I can attach them to my motherboard just fine, but they don't come through the cooler bracket far enough to attach the thumb screws.  I read the installation article and it doesn't say anything other than to use the AM4 standoffs 

I just bought this headset recently and i have been using it but whenever i join voice chat or something like that in any game or discord, other sounds except for voice chat become blurry, muffled, low-quality, it feels as though i’m using a 20$~ headset. Please help, I tried speaking qith supoort but they said it was normal on bluetooth, problem is I CAN ONLY USE BLUETOOTH, my laptop has 2 USB A ports and they’re both being used for my keyboard and mouse. I just sent back a pair of steelseries headphones because their mic didn’t work, i dont want to refund this and wait for a new one AGAIN please.

I have bought Razer Blackshark V2 Pro but THX Spatial Audio is not working, I tried to add the device through my profile in the website. No result. When I open advanced back and back it returns to Stereo mode and no change in sound. SN: HN2219D13007210

I need to know whether the code has already been redeemed and the date and time when the code was used.

The circuit board on the cable that controls the volume and mute has the cables detached from it, resulting in the headphones not working. Does anyone know where I can contact?

Windows 11 определяет их как USBAudio1.0    Razen Synapse 4 нельзя их настроить и обновить

I worked before, however now synspes say detecting Device and nothing happen.

I’ve had the PlayStation version of the Razer BlackShark V3 Pro for less than a month, and the wireless dongle has suddenly stopped working. I’ve already reviewed the manual, followed the FAQs, and tried all troubleshooting steps I could find online, but nothing has resolved the issue. Any help with troubleshooting or details on getting a replacement would be greatly appreciated!

The viper v3 pro's sensor out of nowhere began giving out, making my cursor skip around randomly when im flicking or moving it, no matter how much i clean the sensor with canned air or clean my mousepad, it still keeps skipping around and disconneting when im moving my mouse. When i try another mouse it works perfectly fine so i know it's something with the viper v3 pro.

I got this headset a few weeks ago and this has been an issue for the entire time.I had a barracuda before this that didn’t have this issue, but it was just an X, no chroma.The headset will disconnect as soon as I walk some distance from my computer and then beep twice, it will connect again when I approach my computer. It is advertised to have a much longer range, and the older model I used to use didn’t have this issue. It is connected to my PC via the usb connector it came with. It also sometimes disconnects randomly when I am at my computer and not moving away. It also for some reason causes my chroma profile to reset, as it visually changes color on my keyboard and mouse when it disconnects.Help is appreciated.

so when im trying to instal any software from razer im getting text file that says “access denied” and i can’t do anything can someone pls help im trying to install surround sound.

Hello everyone,I’m looking for some help regarding an issue with my Razer Nari Ultimate headset.Initially, the problem started with the USB dongle repeatedly disconnecting and reconnecting. I tested it on several different computers and the behavior was always the same: it would connect normally, audio would work for a short time, and then it would enter a constant reconnect loop.Now, the situation has gotten worse and the dongle no longer works at all. It is not recognized properly and the headset cannot connect anymore.The headset itself seems to be functioning normally, so the issue is clearly related to the dongle.Has anyone experienced a similar problem?Is there any way to replace the dongle, and if so were can I find a new one?Thank you in advance for your time and help. Any advice would be greatly appreciated.

I have only had my blackshark v3 pro for xbox/ pc for four months and the dongle has failed already for such a high price i would expect it to last for quite a while. can I get a replacement please.