Razer Support

"Hello! I've lost the paper with the activation code for my Razer Tiamat 2v headphones, please help. 

Hello,I am experiencing an issue with my Razer 8kHz mouse. Every time I turn on my PC from a shutdown, the mouse disconnects and does not work until I unplug and reconnect it.I have already tried switching USB ports, but the issue remains the same.Could you please help me resolve this problem?Thank you in advance for your assistance.Best regards.

I just got a blackwidow V4, nice keyboard nice key’s feels good. The only very annoying thing on the keyboard i cannot fix and need to be fixed isthat it seems to fall back to some color cycle pattern when  the synapse software is not running. It means when you turn the pc on instead of a nice visible readable static color you get all different colors what makes it hard to work with. How can i tell the keyboard to always use static color i have set until synapse or a program tells todo something else ? Means as soon synapse shutdown. the keyboard need to fallback to static color. Why is this not default ? Latest firmware is in, and i get the feeling that after that the problems started.

Honestly, really disappointed with this product. I hoped it would be an upgrade from the Razer wolverine v2 but it is a downgrade. I have already bought and replaced one within 2 days. So the controllers arent faulty. But for some reason when I plug the controller in after updating it using the firmware software the controller refuses to work. When I plug in my mic no audio comes through and when I try to switch to PC mode using the shortcut I hear static noise in my headset. To add to this Synapse 4 can no longer detect these controllers I have tried connecting both the one I returned and the new one. I have tried uninstalling and re installing synapse nothing works. Would honestly like to get this fixed and not feel like I wasted my money. 

Hello,Since the latest Razer Synapse update, I am being prompted to complete verification through World ID, which requires an Orb scan.However, there are currently no Orb scan locations in Canada, making this verification impossible to complete.This situation prevents me from fully using my Razer Naga Trinity mouse, particularly in resolving a compatibility issue with Fortnite (middle mouse button not being detected since the latest game update).I am requesting that you: Disable or bypass the World ID verification on my Razer account, Or provide me with an alternative method to verify my identity, So I can continue using my hardware as intended. Please confirm the steps I should follow as soon as possible.Thank you,

I can't register my Razer Blackshark V2 X. It says it's already registered, but I can't figure out where. Because of this, I can't enable 7.1 surround sound.Serial number: HN2121D13401634

I just got my new Blackwidow v4 low-profile TKL orange key for a few weeks. I noticed everyday in one or two of my intense games, the keyboard suddenly not registered any AWSD key.This seems to only happen when I played the game (Overwatch with Lucio main) that requires me to constantly holding right mouse click + mouse scroll and AWSD key together for long time (+ lot of shift key).My mouse is also from Razer Deathadder v3 Pro. Not sure if there is collision between mouse and the keyboard since this only happened if I am holding right click + scroll on mouse for long time. And there was no issue before I switched to Blackwidow keyboard (and update the Synapse v4).My current workaround is to Alt+Tab out of the Overwatch game and came back then it recovers. But during a game, that probably means death.I am using Blackwidow v4 keyboard in wired mode. My mouse is wireless. Razer Synapse v4 has updated to the Sep 08, 2025. I have also turn on Snap Tab and Gam

Sometimes, when I'm just typing or playing games, inputs won't get registered or will be extremely delayed. But the most frustrating thing is that sometimes keys are still 'held' even though I let go of them seconds ago, and remain pressed until I press them again. I tried killing all Razer services running on my PC (Synapse, etc.), which solved the problem, but the keyboard was no longer usable because of the Razer software not running.

Hello Razer Team, I'm here and excited to start this flight with you. However, I'm having an issue with my BlackShark V2 X headset. I keep receiving a message that says, "This product is already in service. If this doesn't apply, please contact Razer Support." Can you please contact me so I can provide the necessary information and documentation? Thank you for your assistance. Thank you in advance for your support.🙏

Hello,I bought the license for THX Spatial Audio but during update to synapse 4, i had to reinstall the software in free version and i don’t know where i must to enter the Key code.The software seems not to work (no sound in my headphone Blackshark V2 when i select THX spacial device). Please, help me. Thank you!

My blackshark hyperspeed headphones is not connecting to the dongle for my PS5, after connected via Bluetooth to another device. How can I fix that?  

I’ve tried every variation that I can think of, but nothing seems to work when registering, the serial number says invalid. Can someone provide any tips here?

Oi, perdi meu número de celular antigo, e nao consigo fazer uma compra, voces conseguem me ajudar a fazer a alteração de um novo?

my product is already registered but i buy it new

I just recently purchased myself a Razer Blackshark V2 X from Microless. I went to activate my 7.1 surround sound, but it says the product is already registered, even though I received and unpacked them today. Microless is a legit site from what I've heard from countless individuals. Please assist me in this matter.

Hello! This problem started out of the blue this morning.My mouse wheel has started changing itself between tactical and free spin.I’m not pressing any buttons or holding it while it happens. It literally lays to my right and just clicks constantly like the switch just keeps going.I’ve already tried cleaning it and switching USB port but it keeps going. Is this the end of my mouse or is there anything else I can try?

Hello,I’m hoping to get some help with an issue I’m having with my Razer Viper Mini SE. It was working perfectly until today, but this morning I discovered the battery is stuck at 0% and will not charge. Here’s all the relevant information:What happens:When plugged in via USB-cable (wired mode), the mouse works normally and shows up in Razer Synapse.But wirelessly, it does not charge: battery remains at 0%, no increase no matter what I try.Once I disconnect the wired connection, the mouse powers off immediately.What I’ve already tried:Updated both the mouse and the wireless receiver to the latest firmware (v1.05).Running the latest version of Razer Synapse.Checked cable, ports, etc.Before the issue, I used the original factory data cable: I unplugged it from the receiver and plugged into the mouse (as usual) to charge — that was the only change recently.Thanks in advance for any help. I’d like to resolve th

I use a gaming laptop. The usb dongle literally melt inside the port of my laptop when I was gaming. I can’t find replacements anywhere. 

Hello, I have recently buy the Razer naga V2 PRO (1week ago), and almost all is fine that a great mice, but my side buttons 1 2 3 doesn’t work. on 6 an 12 buttons panel.Do somebody have the same issue?it’s connected via dongle (try bluetooth and wire), i have all up to date (windows raze synapse and frimeware) tested on multiple softwares, clean it as recommended by razer etc. try remapping the butons and nothing work.i have contact razer support and open a ticket and waiting there answer but i wish to know if somebody also have this issue or it’s just bad luck and will it be cover by warranty? thanks for reading and your responseshave a great day

I have a ps portal and as an audio output I can only use 3.5mm or sony’s own headset. I have BlacksharkV2 Pro and was wondering that if I could use a usb-c to 3.5mm adapter to connect my headset to it. Will it work?

My Razer Basilisk V3 Pro works fine in wired mode, but in wireless (dongle and Bluetooth) it keeps disconnecting every second, making it unusable. I have already reinstalled the firmware using the official updater, but the issue persists on multiple PCs and dongles. I also tried a hardware reset (LMB+RMB+Scroll Wheel) but it did not help.Could some one please advise if there is any way to fix this issueAny help or recommendations would be greatly appreciated.Product: Razer Basilisk V3 Pro  

If anyone from Razer can help me change my cell phone number in my Razer ID account so that I can log in to my account when it asks me to fill in my SMS code, since I changed my number and no longer have access to the previous one.

I play valorant, and I use nvidia’s image sharpening option. However when i boost my pc with razer cortex it disables the image sharpening. What is the cause of this? And how do i fix it?

I bought a razor card but few numbers are missing I also have a receipt for it pls I can i get the numbers missing 

Hi guys. Loving my blackshark v3 pro headset. However i’m getting audio glitches when playing le mans ultimate sim racing title. The audio starts out fine, but tten after say 15 minutes, i start to get drop outs and glitches. I’ve been advised to drop to 16/48000 (from 24/48000) which doesn’t work. Also all the game and windows drivers are all up to date. Any ideas what it could be or what else icould check? Thanks