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Razer Support

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  • 38,945 Threads
  • 56,492 Replies

38945 Threads

Z
Zayahuasca
posted in Razer Support

Razer Phone 2 doesn't appear on PC after formatting new microSD card

As the title explains I haven't been able to connect my RP2 to my PC after adding a new SanDisk MicroSD card on it. It doesn't appear anywhere on the PC, not even on Device Manager. I'm sure it that the SD card is the cause because I made a backup en restored the phone to its factory setting. It connected again, then I formatted the SD card again en it wouldnt connect anymore. Does anyone know what the problem is here, how can I fix this? Thank you

1
Razer.Caziel
5 years ago
N
Noahmjul
posted in Razer Support

my razer synapse not working to my razer blackwindowed x croma

my razer synapse not working to my razer blackwindowed x croma!!!

1
Razer.Caziel
5 years ago
S
Str1keFreedom00
posted in Razer Support

Razer Nommo Pro Humming Noise and No Audio

Hello. I turned my computer on yesterday and when I turned my Nommo Pros on there is a loud popping and then a humming noise comming from the subwoofer. The speakers won't play any sound on either USB, Analog (AUX), Optical, or even Bluetooth (doesn't show up at all). Someone please help and thank you, Str1keFreedom00

1
Razer.Caziel
5 years ago
M
melonjus
posted in Razer Support

mamba elite right click ( just received today )

my mamba elite's right click which i only received today via razerstore (silvers).. it feels hard compared to the left particularly when i click it near the scroll, finger already hurts just by using it for 20 mins.. anyone have an idea of what i should do ( last option should be to RMA it )

1
Razer.Caziel
5 years ago
Shandrail
ShandrailInsider Mini
posted in Razer Support

Your Software starts to piss me off....

Hello..... i´m using Razer Synapse since some years already and had til 5 months no problems until the "failed to start" problem came to me....... i did everything i could by repairing the software, making a new rule in the firewall, deleting every driver and co. for a new installation ect.... it fix it only for a period of time til i shut down the PC and start him again the next day then the same issue appears again.. and again... and again.... pls fking tell me how to fix it already it can´t be that it gets back to the same problem every time. (a very angry man who can´t hold it any longer since trying for months to fix your software) my mouse: Razer Naga trinity my keyboard: Razer Chroma my headset: Razer Kraken tournament edition.. don´t know if it´s needed but just will list it anyway

1
C
5 years ago
T
Travelor
posted in Razer Support

Mamba TE - Scroll Failed with

Windows 10 Version 1903 Windows Insider Release. Using Mouse Driver installed when OS was installed - See Attached Image of driver version. Able to reinitialize Scroll wheel in Mouse Setting change number of lines to scroll will bring scroll wheel back to life. Install of Synapse 3 worked as expected.

2
T
5 years ago
A
ALEXANDRITEfirst863
posted in Razer Support

Razer Synapse 3

When i try to install Razer Synapse 3 it just fails,

1
R
5 years ago
I
IsaakPanagi
posted in Razer Support

PROBLEM WITH RAZER KRAKEN

Hello, so i bought the razer kraken 7.1 V2 headset 5 months ago and they were awesome until few days ago my pc (not a new one it is the same) started not recognizing the headset. And when this happens i need to unplug and replug them back to the usb port (i tried all the usb port and they all work as when i plug my mouse it work/my doesnt has a problem) and after like 3-5 minutes it does it again and the sound and microphone stops working and i need to unplug and replug in order to work.

1
R
5 years ago
D
Dbait19
posted in Razer Support

When Pressing the i key, this happens...

Hello! So I just received my Razer Ornata keyboard, and after typing for a little bit, I realized that after I type the letter i, after about 2 seconds the letters oi follow after. So, when I press i, it looks like this: ioi ioi ioi ioi. So, if I just spam i, it looks like this: ioiioiioiioiioiioiioiioiioiioiioi. I've been searching everywhere, and couldn't find anything on this. Thanks!

1
R
5 years ago
D
DragonH
posted in Razer Support

Chroma Ornata Intermitate Plug in and Out

Hi guys, i have my razer chroma ornata keyboard for the past 1 year and half without having a single probleme. Since todays morning it started UNPLUGGING and PLUGGING in all the time, within 1 second of each DC and Reconnect on the USB port. The lights turn ON and OFF during those processes. Why is this happening? This never had before =( is my Chroma Ornata giving it's last heart beats before stop working? How do i fix this probleme? I think this is HARDWARE related, as i went to a different computer, PLUGGED IN the keyboard, it was fine for 5 mins, and then it started to intermeditate again.. I will appreciate any help or tips involved! Thanks

6
D
5 years ago
G
Gennystroy
posted in Razer Support

Razer Nari lighting charging not work

just now got Razer Nari headset and connected on charging for see first time used headset keep in charge 4Hours but when connected by cable not see any lighting work and i don't know it's charge or not

3
R
5 years ago
W
WaffleTap
posted in Razer Support

Blade 15 2018 Audio problems - Only plays through headphone jack

Hey all, I purchased the Blade 15 2018 Advance model in June last year, but recently been having some issues with the audio output. I've been using headphones to listen to music and video recently, i had been able to switch between the speakers and headphone jack for the output quite easily in windows audio panel. But i am now encounter a problem where the audio will only play through the headphone jack even when there are no headphones plugged in. I can solve the issue with reinstalling the audio drivers for the device, but as soon as i plug and unplug my headphones, the issue appears again. Windows does not seem to see them as two different outputs? I've looked online for some answers and done ll the things i ca think of... has anyone else encountered this or does anyone have a solution?? Thanks in advance for an responses.

1
Razer.Caziel
5 years ago
J
jakejedi
posted in Razer Support

Kraken 7.1 v2 not recognised is synapse 2.0

I have had my headset for 14+ months with no issue at all, plus the headset still works fine its just the software. recently I have had trouble getting synapse 2.0 to recognised the headset. The last few times I just reinstalled 2.0 and 3.0 and it worked fine after but this time its not having it. I have tried removing all app data from program files and all drivers then restarting my pc, re-installing the software and still nothing, the weird thing is that my black widow chrome v2 is recognised without any issue at all.

1
J
5 years ago
R
Relentlass
posted in Razer Support

keyboard inserting characters

Hi, I'm using Win10 and a razr cynosa chroma When I type special characters, I am getting two characters for example a question mark is submitted in a game or web form as >? and slash ./ I checked languages in Win10 and I'm configured US as I wanted. I haven't changed settings since install months and months ago. Win10 has updated, is there some incompatability>?

1
R
5 years ago
I
indexp
posted in Razer Support

Razer Blade 2018 Adv. Trackpad not working

More than a month ago my trackpad stopped clicking. You can still track cursor (with twitches) but can't push any buttons. Now I can work only with mouse. Please help.

7
D
5 years ago
F
FlippytheFiend
posted in Razer Support

Razer Kraken Pro TE- Game Audio static

Hello to put this more into context ive been using the headset for my playstation, phone and everything else and it was previously working with a few hiccups on my pc here and there. Today however Game audio plays static and chat audio is just fine. ive tried switching usb ports, restarting the pc, disabling and reenabling but to no avail. i dont believe the cords to be damaged i take pretty good care of them and the headset works just fine on other platforms, its just the game audio thats screwey.. anyone know a fix?

1
R
5 years ago
D
DragonH
posted in Razer Support

Chroma Ornata Plugs in and Out

Hi guys, i have my razer chroma ornata keyboard for the past 1 year and half without having a single probleme. Since todays morning it started UNPLUGGING and PLUGGING in all the time, within 1 second of each DC and Reconnect on the USB port. The lights turn ON and OFF during those processes. Why is this happening? This never had before =( is my Chroma Ornata giving it's last heart beats before stop working? How do i fix this probleme? I think this is HARDWARE related, as i went to a different computer, PLUGGED IN the keyboard, it was fine for 5 mins, and then it started to intermeditate again.. I will appreciate any help or tips involved! Thanks

3
D
5 years ago
Shiyan
Shiyan
posted in Razer Support

Kraken 7.1 V2 Synapse 2

I have been doing some checking all over the internet and nothing seems to fix my issue. Synapse 2 simply will not show my Kraken 7.1 V2. I tested it on another PC running Windows 10 on the same build. The only difference between the two is the one it does not work is Win 10 Home while the PC that it does work on is Win 10 Pro. I have tried multiple clean installs. After a clean install, I get the window that says it detects the headset and installs the patch and then it simply doesn't work. My Chroma Ornata shows up just fine.

4
J
5 years ago
A
autoIslamicGreenpark102
posted in Razer Support

question about icons at start up

when my phone starts, the lock screen comes up. also, there are two icons down at the bottom. what are they, and why there ther?

1
R
5 years ago
G
Gyro-Gearloose
posted in Razer Support

Razer compatible with GTA?

May sound a dumb question. But I got a Scuf Impact, which seemingly is incompatible. I bought it because I wanted to assign [left stick down] to a paddle. Couldn´t test that, as Scuf didn´t work at all with GTA, neither wirelessly nor wired.

5
Razer.Caziel
5 years ago
E
ElDestructoid
posted in Razer Support

Reset What's up Insider? Achievement

So that I can claim my Silver; I didn't know that I got it until it was too late.

2
E
5 years ago
C
citybitUFOGreen296
posted in Razer Support

Razer phone battery problem

Can anyone help me. I have a razer phone (the first one) and after updating to the latest Android (8.1.0), I have been facing some battery problem in my phone. For some reason the phone always constantly keep using up my battery, even when I'm not doing anything and takes even more charge when I'm using the phone. The phone often heats up as the system is always running in the background and may deteriorate the battery even more. I already tried many battery saver apps and the battery saving mode, but it doesn't work. I have thought that Android 9 may fix the problems on my phone, but no one has yet announced Android 9 for the razer phone 1, unlike razer phone 2. So if anyone knows about when Android 9 would be released for razer phone 1 or if anyone knows how to solve this battery problem, please let me know. Thank you.

3
C
5 years ago
P
Phantorang
posted in Razer Support

reWASD can cause problems with Synapse detecting Razer hardware

tl;dr reWASD software made Synapse unable to recognise my Orbweaver, if you got trouble with Synapse and got reWASD (or maybe something like it), try to temporarily disable it while you get razer synapse to work, then enable it again. So much trouble, but so easy solution. 3 weeks ago I couldn't get into Razer Synapse and change settings for my Orbweaver, Synapse didn't seem to detect the Orbweaver, even though it showed up on Device Manager, and the default buttons worked. But what's the point with an Orbweaver if the buttons can't be reprogrammed. So I tried everything, was in touch with support (they were nice and tried their best), but I just couldn't get the Orbweaver to be seen by Synapse. I installed and reinstalled several times until I gave up, took to many hours. But I like my Orbweaver, I got frustrated over the finger gymnastics I had to do to play certain games, so I had to do a retry. So I uninstalled everything, reinstalled, didn't work. Tried a bit harder, went into

2
P
5 years ago
H
Herbalacious
posted in Razer Support

Razer Cortex logs in and logs me out (Mobile)

I'm using the Razer Phone 2 and it has been working great. Today I noticed when I go into Razer Cortex I'm not signed in. Every attempt to sign in works for a second then it immediately logs me out. Not sure what is going on here, but I can't reinstall the app. Tried logging into my account on PC and forcing all devices to logout and it didn't help. Is this just a temporary issue? I think it's causing another problem when I'm gaming which leaves the google sign in bubble outline over my games. When you open a game it logs you in thru your google account with a bubble notification over your game. The bubble goes away but the outline of it is still there. Everything still works right but it's a weird cutout that is the outline of the signin bubble and it's pretty annoying to look at. I'll try to remember to post a pic but the phone is charging atm and I'm kinda over trying to get it to sign in. Hopefully it's just Razer doing some kind of mobile update or something...but as of right n

0
H
5 years ago
P
PRanamya10
posted in Razer Support

Razer Electra V2 USB malfunction

I have not downloaded any viruses or anything I have updated all drivers on a monthly basis My headset says USB malfunction and it will not show up on razer synapse Help I saved for over 7 months for this

1
R
5 years ago

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