Razer Support

I have recently been running into the Viper V3 Pro Sensor Issue that is mentioned many times throughout different threads on here already. I have tried all sorts of things as well as all possible fixes that have been listed by moderators on other threads and my issue persistsI would like to know if this case would be covered by warranty if no fix can be found.

Hello, I know this has been asked many times before, but would there be a way for me to get a replacement dongle for my controller? I bought it second-hand and it didn’t come with one, but I would love to buy one if at all possible.

Hello! I’m suddenly experiencing synapse software is not working when I use the macro. The software suddenly froze or is not responding and the software goes gray. This happens after the update. Please check on this and hope this will be fixed soon. Thank you~

Does anyone have a link to buy these in the USA? I can only find links to AliExpress, eBay resellers and one link to Amazon Japan.

i cant get access to my invoice even though i entered into my accaunt. Everytime it writes “Error occurred”

I tried entwring the pin i got for razer gold but it keeps saying invalid region? But I had done the same thing the day before and it had worked perfectly fine, what can i do?

Razor not working after replacing batteries and I tried updating software but nothing works

Just recieved my Blackshark v2 X and I try to register and it shows me a message saying "This product is already registered. If you did not register it, please contact Razer Support" How do I fix this? As I legit only got it today, so confused 

I just got a new headset, and I went to try it and sound is only coming out the left side. I tried:adjusting sliders in Levels / Audio Settingsrestarted PCUpdated / Uninstalled Audio Drivers.Tried different PC / CablesI have a feeling I recieved a defective product. 

I changed my phone number but I can't fully use my account because I have 2-Step Authentication on and also don't have access to my backup codes.… Any help would be appreciated

I'm having a problem with my Razer Blade 14 (2024) laptop. The front LED indicator light no longer illuminates except when it's in sleep mode. I've tried completely discharging the battery and then fully charging it, but there's no light indicating that it's fully charged. Has this happened to anyone else here?

The account was deactivated for no reason

I bought a Razer Kiyo Pro on Amazon in 2023, but I wanted to update Firmware I did all the step-by-step instructions and when it was time to update the popup said to proceed with the update, please contact Razor Support what should I do?

I have problems with my viper v3 pro recently sometimes when its fully charged everything works fine only until my mouse hits low battery like 15-5% i charge it but this time it charged but kept on staying the same percentage or sometimes it even dropped, I let the mouse die and tried to charge it for 2 hours on my pc and it still stayed the same i think i havbe a faulty USB-C cable or something because then later i tried using a normal USB-C cable like one I use for my phone for charging and then after a couple of hours i hit 100% whan can I do so it doesnt happen and waste time because its really annoying and the mouse is actually really good it would be bad if I cant use it properly because of that issue and its time consuming 

Hello,About a week ago, my Barracuda X started randomly losing connection with the USB dongle. I also noticed that the dongle becomes very warm while in use.After disconnecting it and letting it cool down for a while, I tried reconnecting it to my PC, but it did not work properly. When it does reconnect, it only works for a few minutes before disconnecting again and stopping pairing completely.This is quite frustrating because I have been using the headset for over a year without any issues, but unfortunately the warranty has just expired.I'm from Brazil and would like to know if it is possible to purchase a replacement dongle for the headset, or if there is any recommended troubleshooting I could try to fix the connection issue.For reference, in my account the product appears as:"Razer Barracuda X - Wireless Multi-Platform Gaming and Mobile Headset - NASA Packaging." 

Hello,I am having an issue with my Huntsman Signature;  the LEDs that light up to show how much pressure you are pushing on a key randomly stopped showing up.  They are functional if I try and use the shortcut keys to adjust the sensitivity levels on the fly but in regular use they are not visible. I’ve tried plugging this keyboard into my girlfriends computer who also has a Huntsman V3 & Synapse 4 (Her pressure LED are illuminating as intended) and it is the same thing on mine- just darkness. Reading through the user guide there is a Fn + LCtrl LED toggle functionality but I cannot seem to get that  to work on mine or her keyboard as a test. I’ve tried reinstalling Synpase, resetting all my profiles, uninstalling the device drivers. Etc. I am not sure what else to do or where to go regarding this issue.

Dear razer support team and community.As the title mentioned, will replacing my mouse feet void warranty ? Since I’m living in Vietnam and the distributor of Razer in Vietnam stated that I will get RMA if I replace my mouse feet, and some of the thread from 2024 saying that Razer still support warranty for that case, I’m quite confuse.please help 

I`ve bought Razer Blackshark v2 X headphones but I c ant register  it

I`ve bought Razer Blackshark v2 X headphones but I c ant register  it

hiI just ask for help and it seems it would help that you have my serial number BY1926A55603782David

today i was using my Razer blackshark V2 hyperspeed wireless headset like normal and then the dongle has stopped working it keeps giving the error code 43 Unknown Device (Device Descriptor Request failed) ive tried plugging the usb dongle into another cord and nothing ive tried using other USB ports and same issue occurs ive tried uninstalling the device via Device manager and letting it reinstall via restarts ive gone to reddit and attempted all of their fixes and nothing has worked ive even gone so far as to now come to you as i have worked out this is a Hardwar dongle issue that has started and the headset/dongle are still under warranty 

I HAVE registered my newly bought kraken v3 x.I HAVE checked every inbox, including junk.I HAVE tried using the link to request a new activation code.I HAVE received other unrelated emails from razer.I HAVE restarted my PC.I cannot find anywhere that is helping. The headphones work great already but i kinda want them to be the best i can get them.

i have the converter from uxb c to usb a but not the dongle itself my headset is barracuda x chroma

My Razer Core X Chroma has been working great every since I got it to team up with my RazerBlade 13” Stealth 2017 laptop.  It was working til’ it just stopped, turned off and never turned back on.  I can get the PSU fan to start when I power up/connect the lightning cable and hear the pc beep to add the device but 20 seconds or so later it beeps and disconnects.  I can see in the Thunderbolt setup it just shows “port 1” connect.. then disappear.  The laptop no longer charges when connected so at first I thought this to be a bad PSU problem.  I luckily have another psu from my tower pc to test with and I get the same results… Just a quick connect/beep then disconnect and no charging.  This leads me to believe the mainboard is the issue.  I can hear a clicking sound come from the board itself when turned on.Will Razer RMA the part?  I don’t think warranty’s are valid given this is a legacy product, but is there somewhere to get a new motherboard or repair?  Otherwise this thing just beco

Sadly the audio to haptics won’t work if you enable any kind of spatial audio (Dolby Atmos for Headphones, DTS:X etc.). I am not going to give up virtual surround for chair haptics.I know for a fact that bypassing spatial audio is doable, because DSX audio to haptics already does this with the dualsense (I can have audio to haptics on the dualsense while still having dolby atmos for headphones enabled).I am going to try a route to bypass this restriction with SimHub, but it would be nice if Razer somehow implemented a way to bypass this restriction as well.Before you tell me that dolby atmos for headphones is not needed: this is a personal preference. I do not like pure stereo in headphones. I know some games have integrated spatial audio (ARC Raiders works pretty well) but the integrated spatial audio many many times has no comparison to true surround virtualized in stereo by dolby atmos for headphones (a very simple example: Horizon Forbidden West spatial audio vs true dolby atmos fo