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  • 42,625 Threads
  • 61,149 Replies
42625 Threads
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firstWineDregscafe481
posted in Razer Support
Why does my signal bar has a X on it?

Im in New Zealand but I bought this phone from amazon, It's been a month when I'm having this problem, I tried contacting my carrier they can't do anything. When I turned on my mobile data, the X will disappear but when I turn off my mobile data it will appear again. I can send text message but i cannot call anyone. Sometimes my friends contact me but mostly they can't because of my problem right now. Someone help me pls.

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5 years ago
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Enxz.c
posted in Razer Support
The right fan makes a scrapping sound

i recently got the razer blade base model and I have come across the problem we’re my right fan suddenly started to make a scraping sound I have researched about this problem and I have noticed it not only me who has the same problem. I bought my razer of Amazon so I don’t even know if I have warranty over my new laptop I am disappointed that a amazing company like razer can’t manufacture a good fan for their “new razer blade” I am really upset about this and I don’t know what to do

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5 years ago
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Mumrha
posted in Razer Support
Raiju Ultimate PS4 button fail

Today i received my Raiju Ultimate PS4. After connecting with my console, i noticed that the circle button did not function. When i switched to the USB mode it worked perfectly. But when i accidently pressed the M3 button, the controller got disconnected and it keeps disconnecting upon pressing it. Has anyone else had these problems? I thought i bought a premium controller.

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5 years ago
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Crossfire_VI
posted in Razer Support
Wolverine Ultimate echo

So ive had my wolverine ultimate controller for about 9 months. the first 4 months it has worked and preformed amazingly, but the past 5 months I’ve had a awful echo. Just about Every headset I use there is an echo. The echo isn’t just any echo this echo is on drugs. They can hear everything I hear as clear as I can hear it. It makes it very very annoying playing games where me and my friends need to use sound to play the game. I’ve tried Steel series, Corsair, Razer, hyperx cloud alphas, and turtle beaches. The only headset that didn’t have a echo were the turtle beaches. I made sure it wasn’t the headsets fault for echoing by using my other controller. With my other controller nothing echoed but as soon as I went back to the wolverine it echoed. I have no clue why it’s doing good this. I really really like this controller but the echo is killing my vibe for it hard I’ve managed to put up with it for 5 months but now I’m kinda fed up seeing as I just bought new a headset and it still

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5 years ago
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johnpdickerson
posted in Razer Support
Razer Basilisk lighting not fuctioning properly in Apex Legends.

I have my mouse lighting settings set to spectrum cycling for all games. Yesterday, for the first time, my mouse lighting was not working. Instead of cycling through colors, while playing apex legends the mouse colors would do one of three things. Either there are no lights on at all, they are solid red, or they appear to be trying to cycle through, but at an odd speed and the mouse wheel and Razer logo do not switch simultaneously like they should. I have tried deleting the software, restarting my computer and reinstalling, but that did not work. Anything else I can do to fix this issue? While I am not in the game, the lighting works the way it should.

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5 years ago
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ffudrigo
posted in Razer Support
Static feedback from my Nari Ultimate Headset

Can someone point me in the right direction, I am having static feedback when using my headphones. I have uninstalled the SYNAPSE 3 software multiple times but it still I get the static feedback.

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5 years ago
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PrinceBilal
posted in Razer Support
Razer Gold Reload Fails

Hi there new to this forum sorry if posted on wrong i have tried my reload of razer gold using my visa credit card but after many attempts and delay i am not able to reload

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5 years ago
JabbaTheSmutt
JabbaTheSmutt
posted in Razer Support
Ripsaw HD 4K passthrough not working (Xbox One X)

Currently a bit disappointed with this purchase, I replaced my old Avermedia capture card with the Ripsaw HD due to the 4K/1440p pass through feature as I was limiting my games and display to 1080p on my Xbox One X. I am aware that this card can still only capture in 1080p 60fps and that is fine. With the capture card installed, Razer synapse freshly installed, my Xbox One X is only giving me the option of displaying in 1080p and 720p. Bummer. I have connected the Xbox directly to the 1440p monitor I am using with both cables that I am using in the set up to make sure they are not a bottleneck, surprise surprise, neither of them were and both allowed my Xbox to output in 1440p. But as soon as I add the ripsaw HD to the equation I lose that option. As you can imagine i am quite frustrated as the product is not performing its flagship feature and only significant upgrade over the original Ripsaw. I am using OBS as my streaming platform of choice. Any help would be appreciated.

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JabbaTheSmutt
5 years ago
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PattyTheFatty
posted in Razer Support
Text function customised key not working

Using latest Synapse 3 version, ive assigned 4 of my number pad keys as text functions. For some reason, they do not type what I have assigned them to type. They don't type the number either, so something is wrong. I tried restarting the software, and reassigning the key but to no help.

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5 years ago
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D-r-a-k-e_
posted in Razer Support
Razer Basilisk - Sensitivity Clutch

How to change Razer Basilisk Sensitivity Clutch DPI which is set on default at 800 DPI?

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5 years ago
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domeTuftsBluegeo599
posted in Razer Support
Issue with the touch screen on my Razor phone

Hey guys I'm having issues with the touch screen on my razor phone it has developed 2 dead spots on the touch screen Where i must commonly touch is there any existing fixes etc for this?. I have Allready done a factory reset and am curious If there are any other option availiable to me. Thanks in advance for any help or suggestions.

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Razer.Caziel
5 years ago
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SmashedBrotato
posted in Razer Support
Sensitivity settings not working in Synapse.. Is there a way to reset your cloud profile settings?

I'm having an issue with my Deathadder Elite Chroma, where if Synapse is running it won't allow me to use my sensitivity settings, like it moves to them but stays the same speed. If I close Synapse it defaults to the original settings and works but then I don't get my lighting etc. I've uninstalled/reinstalled Synapse, I've uninstalled/reinstalled the driver for the Deathadder. All does the same thing, as soon as the cloud profile loads it goes back to the sensitivity options not working.

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5 years ago
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Aathi10Vel
posted in Razer Support
External Account Problem

Hi, I Try to Access the External Account Tab in my Profile but that page is not loading properly and I didn't get any edit button there and there is no other buttons to merge my social with Razer Insider. Please help me to solve this. Thank you.

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5 years ago
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ChaosJay
posted in Razer Support
please help, Mouse problems

Hello all, I've had a Naga Chroma for about 2 and a half maybe 3 years always worked great. But for the last little while the cursor has been freezing and sometime like jutting and more stiff movement. I've been trying to fix this for the last 2-3 day when the cursor started freezing altogether. I say just the cursor because while it is frozen and unable to move I can still use the buttons on the mouse, I also tried the mouse and my laptop and it doesn't seem to have the same problems. So I don't think the mouse is broken entirely, I though it might be something with the sensor but if I unplug the USB and plug it back in it work fine for a few minutes before freezing again. I'm thinking it is a driver issue or conflict with the razer software because I can plug in a generic logitech mouse and it works fine. And I don't think it's a problem with the mouse it self because the buttons still work and the sesor does work before it freezes. Things I've tried. Cleaned Lens Uninstall/Reinsta

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5 years ago
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gargy93
posted in Razer Support
Mamba Hyperflux - mouse sometimes disconnect from power

Hi all, I got my new Mamba Hyperflux. And since start, I´m having trouble with random disconnecting mouse from power pad. Sometimes (every 1 - 2 hours), I can see, that the power indicator stop lights, and after while, mouse disconnect completly. I must remove mouse from pad and put it back and it reconnect after that. I try to let mouse on pad once, and after two minutes, power was renewed and mouse start working again. First I think, it is because of my phone next to pad so I put it away and remove every metal objects near pad and issue still persist (no wifi router nearby too). Also, I try update fw in mouse and pad and still nothing. I´m starting to be desperate. Any ideas? Thanks!

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5 years ago
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techBlastOffBronzeup207
posted in Razer Support
Firmware update (DeathAdderElite)

Can somebody show me how to do firmware update on deathadder elite?

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T
5 years ago
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SHELLEmeraldsleek694
posted in Razer Support
RAZER BLADE PRO 32GB 1080 4K TURNS OFF WHILE GAMING!!

My Razer Blade Pro after a while just shuts itself off during gaming I guess this is over heating issue. I have MSI Afterburner On Screen Display showing the GPU and CPU temps the GPU is very cool but the CPU can get into the 90's temperature wise. I have a Coolermaster Ergostand 3 cooling platform which seems to cool the GPU a little but not the CPU. If I turn the maximum CPU power consumption down to 70 per cent the random turning off does not happen as much but this really hinders gameplay in intensive games like DOOM and leads to stuttering. To be clear the system just completely shuts itself off in a second which leads me to believe its the CPU getting to hot and the system powering off completely in a second to protect it. Any ideas i replaced one of the M.2 drives the other day for larger storage and did notice that the sticky pads on the drives and CPU are nt exactly the most sticky.

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5 years ago
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Nikolabree
posted in Razer Support
Razer Electra V2 USB

Its dead . My Razer Electra v2 is not working , first it started periodically going mute but a simple unplug would fix it . Then all of a sudden it stopped and re plugging it didnt seem to solve my problem . And next thing i know its not working in synapse . I can see it if i right click the synapse icon but cannot bass boost or anything its just kinda there ( it dose not give me the option to do so like the arrow is not there ) The electra v2 would no longer show up in the UI , and i could not play with the settings its there but its not / I have re-installed Synapse 20 times , ( clean wipe ) deleted all the files from synapse to no avail . The computer picks it up but does not play through the headset . The thing lights up and everything just not sound . I have not dropped the thing ever or damaged it anyway . (unless me unplugging it 4~ ish times counts) I bought it a month ago and the return policy was voided . So im stuck with a beautiful looking paper weight. I talked to raz

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5 years ago
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Ayyub_BX7
posted in Razer Support
SD Card Issues ...

My Razer 2 is having issues and I see I'm not the only one having this issue... If I format the SD card as internal, I'll be able to save *some* apps to the SD card. Why can't I save all my apps there? Also, formatting as internal won't let me save any media to the SD card. Everything just gets saved to internal. If I format the SD card as portable storage, I will NOT be able to save ANY apps AT ALL to the SD card. All apps will be saved to internal and I'll only be able to use the card for photos/videos/music. The one good side to this is that I'll be able to save downloaded music on spotify to SD card, formatting as internal won't let me do this. In every Apple vs Android debate you see, the first thing that Android users say is "we have expandable storage". What's the point of this expandable storage if I can't save BOTH my apps and media onto the SD card?

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5 years ago
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SylarMike
posted in Razer Support
Surfaces missing in calibration tab

Hi all, first post here, I really hope someone can help 'cause I can't seem to find a solution of this problem anywhere. In short: i came back to playing videogames after a week or so and when I did I noticed that my synapse (latest version) no longer shows any of my pre-configured surfaces, nor I have the chance to make new ones. It even says "To experience an higher level of precision, add a pre-configured Razer surface profile or calibrate your own", but I can't calibrate anything since the tab is basically empty (there is just the lift-off range thingy). Is it because of some update? It doesn't look like many people experienced this issue... My mouse is a DeathAdder Elite, bought a couple of months ago. Thank you for your help

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RoyaleGG
5 years ago
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Pajtertv
posted in Razer Support
Razer Ornata Keyboard

Hi guys , i have an issue with my keyboard. Since 2 days my "Numeric keypad" doesnt work. I mean 3 numbers 1,5 and 7 doesn`t work (only the top keys working thats why i can write it) I`ve had warranty on my keyboard and brought it to the shop where i bought it coz i thought its a bug itself, after i got brand new keyboard, i reconize its a software error , ive reinstaled synapse at all, reinstalled all device but still the same problem. and yes NUM is ON XD thank you ( sry for my english) and i hope it`s the right section if not really sorry just wanna type my problem) kind regards Chris

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5 years ago
FairWarning
FairWarningInsider Mini
posted in Razer Support
razer nari ultimate wont charge

well this just happens, my razer nari ultimate suddently wont charge or light any led if i connect or disconect the headset in the usb, windows make the noise that something is plugged in or out, but it just wont charge or get recognized via synapse

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FairWarning
5 years ago
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Woom3rXboom3r
posted in Razer Support
Plz help me anyone.

Okay so I here's my problem. I have the blackwidow chroma v2 KB and the Mamba tournament edition mouse along with wolverine controller and kraken 7.2 v2 Headset. But my issue is with the first 2 mentioned. My keyboard and mouse both with light up but that's it. Neither are responsive when pressing any button, or moving the mouse. I have all the apps and things, what am I missing here?? Plz any insight and aid would be greatly appreciated.

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5 years ago
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streetpolyDarkPink932
posted in Razer Support
Nari Ultimate issues

I am really at my wits end with all things razer. First they give me this horrible default name which I can not switch. My headset battery only last 2-3 hours on a charge. I have turned all effects and lights off. It then beeps 24/7 when I try and plug it in to charge with the usb cable. On the brief 2 to 3 hours on the charge I can not have all the sound profiles open. The software can not tell how to balance game to music to discord running at the same time. Now my naga mouse is all jerking all across my screen. I really just want to relax and play with my friends. A new $200 dollar headset should out do the $25 backup headset I have to use now.

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5 years ago
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Namu123
posted in Razer Support
How do i enable recording on sd in camera Razer phone 2

Please let me save the recorded images to sd card. Because if i want to save 4k 60p video only to internal memory, I do not have enough capacity.

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5 years ago

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