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  • 43,662 Threads
  • 62,395 Replies
43662 Threads
B
bizSkyBlueup374
posted in Razer Support
Razer Kraken v2 USB headset sound cutting in and out.

I got this Kraken about two years ago now and it's just recently been cutting in and out of sound, while playing any type of media, or games. When I'm playing a game or watching media, the sound will randomly stop for a second with a pop noise, then come back a few seconds later. I've tried unplugging and plugging it back in, didn't work. I've tried unplugging it for a day or two, then plugging it back in, with the result of it working for about an hour every time and then doing the popping sound and disconnecting again. I've also tried reinstalling the drivers multiple times within device manager, to no avail. This is very frustrating since this headset is rather decent, and I'd hate to have to buy a new one. I can probably guarantee that this is driver related somehow because I have used different headsets on my PC without the issue. I've even used the Kraken with another PC and did not have the issue at all. This would be amazing if anyone has a fix for this, but any assistance is a

103
R
5 years ago
Haerumatsu
HaerumatsuInsider Mini
posted in Razer Support
Razer Blade 15 (2018) parts missing after repair

I recently noticed that my Razer Blade 15 (2018 Advanced) is missng parts after it came back from the screen repair. I sent my laptop for them to fix it but they actually broke it. Is there any solution for this? I don't want to send this unit to repair again because their customer service is worst in the market(maybe only in Japan). I'll attach the picture of whare the parts are missing.

13
R
5 years ago
Dirpubsaf
DirpubsafInsider Mini
posted in Razer Support
Screen flashing/fluttering

I just received my new Razer 15 and I have noticed that every time I plug in a accessory, thunder bolt cable, thumb drive, etc., that the Screen flashes/flutters. Has anyone else experienced this? If so, what is the fix? My laptop is current on update and drivers. Thanks

12
R
5 years ago
G
galacticfreds
posted in Razer Support
Kraken v2 mic randomly goes distorted and extremely loud

so it randomly ear rapes everyone it does it once every couple of days as well as cutting out the mic which happens way more frequently. The only way to fix this is to unplug the mic and plug it back in. I've tried: usb ports reinstalling drivers

21
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5 years ago
V
vdalin
posted in Razer Support
Synapse 3 creates new default profile when awakened

Running synapse3 on Win 10 and Chroma v2. Whenever the PC awakens from sleep, it creates a new default profile that fills up the profile list. Anyway to stop that?

31
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5 years ago
C
CORALButtonBluebuzz305
posted in Razer Support
Very buggy sound in Razer kraken tournament edition

When i connect my new Razer kraken tournament edition with Razer USB controller i have very buggy sound in games... It work normal only when i don't touch my PC and watch only one video on youtube. When i try to play in any video games, or listen the music and at the same time surf the internet the sound crashed always.. It's sound like micro stutter or micro freeze ( i don't know English very well =( ). So sound work normal with USB only when the PC is not loaded, although my computer is not the worst and other USB headphones worked fine.. Pls help me. I had already download latest firmware updater frome this link https://support.razer.com/gaming-headsets-and-audio/razer-kraken-tournament-edition/. But that didn't help me.

12
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5 years ago
K
KingTigerII
posted in Razer Support
Ich höre mich toppelt am headset... Wie stelle ich das aus? Razer Nari Headset

Guten Tag, wie oben beschrieben höre ich mich übers Headset Doppelt bzw meine eigene Stimme, dies soll wohl eines der Positiven Effekte des Headsets sein aber mich persönlich stört das erheblich. Laut den Infos auf Razer lässt sich dies bei den Einstellungen ausschalten, aber dort ist dies deaktiviert bei mir aber ich höre mich trotzdem doppelt... Gibt es noch andere Möglichkeiten?

1101
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5 years ago
T
theNATSUVIC
posted in Razer Support
my nari ultimate don't want to turn on or to charge

everything is on the title, i tried to plug it on my switch with jack 3.5mm and it's work but when i want to turn it on it does nothing, when i plug it on usb windows does a sound so he recognise him but the led or synapse 3 don't recognise him or work. what can i do ? (i m french, i could be easier for me if we talk in french but i totally understand english) oh and he is relatively new, i have it since the 26/06/19

11
R
5 years ago
T
taylorriegs
posted in Razer Support
Razer Ornata not appearing on Synapse even though it is registered

I have had my keyboard for a while now and it is registered through Razer, however, it isn't appearing in the synapse and idk why because I did not have this problem with my mouse.

51
R
5 years ago
S
sethruse
posted in Razer Support
Razer Kraken headset mic not working correctly

So I've had this headset for about 5 months now, I've had two before this which lasted nearly a year and had one side of the headset stop picking up sound, but this time my Microphone on the headset is not picking up my voice correctly, it only works for about a couple minutes when I manually mute and unmute the mic it will record my voice at a normal volume but after it will seem to go very very quiet, I've tried fiddling with drivers, I've installed razer synapse, I've done pretty much everything suggested online that I've found so far correctly and none of it seems to work or do anything, the only thing that partially works for a mere minute or so is manually muting and unmuting my mic, does anyone else have this problem?

25
R
5 years ago
T
taehigit
posted in Razer Support
can't reinstall synapse 2 and 3

Hello, I just bough mamba wireless and it cant be detected on my synapse 3. so what i did was uinstall synapse 3. i also unistalled synapse 2 coz whenever i try t open it to adjust my man-o-war it wont open. so basically i uninsalled both 2 and 3. installed synapse 3 and now it wont detect my black widow chroma v2 and my mouse! still not detected so i upgraded to Windows 10 from Windows 7, coz i read about some conflict between HID drivers thinking and updated win10 will fix. now im trying to reinstall both 2 and 3 but it just wont start. synapse 2 will start to install but it will sayy at start that it will perform an upgrade even tough i removed it already (deleted the folder at program files etc. performed cc cleaner etc). it will start to install but will stop at a certain point with error 2932; cound not create file etc. scrip data error 32 synapse 3 is the worst after clicking loading pointer will apper and boom nothing happens. ive been reading post and performing it for about t

111
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5 years ago
B
bayernjim23
posted in Razer Support
Razer Raiju TE beta firmware

Hi there, I am having terrible drift issues with my Raiju TE controller for PS4. I have updated to the latest firmware (1.03.01). I was hoping I could test the latest beta firmware please to see if it will help me? Thanks in advance :)

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B
5 years ago
C
centralinteractive633
posted in Razer Support
Razer blade 14

Tengo un problema para iniciar Windows congelación . my notebook se tranca y aparece el logo

1150
C
5 years ago
E
EMPER-PRIME
posted in Razer Support
Did not receive the Razer Surround code

hello I registered my Razer Electra v2 and my deathadderelite mouse and I haven't got the code yet thank you for help

1461
LePhoenixNoir
5 years ago
S
suryanayar
posted in Razer Support
zGold and steam wallet code redemption problems

Hi all, I am facing a problem with redemption of my zGold. I bought a gift card at a 7-11 in Singapore for SGD 50 (around USD 30-35) to convert it to a steam wallet code. However, when I load my gift card code it doesn't give me sufficient zGold to redeem a 50 SGD steam wallet code (50 instead of the required 60 something) and I can only redeem a 30 SGD steam wallet code. Is this normal? If not, what steps can I take to fix it? Thanks in advance.

61
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5 years ago
A
anionoina
posted in Razer Support
Keyboard not working properly

Hey guys!!!My keyboard is not responding to what I m typing..Specifically, when i type q,it comes out qw and when i m typing 2 it goes always to the beginning of the sentence. I uninstalled and reinstalled the software but it didnt work..Can anyone help me????Thanx in advance! Razer Synapse 3 Razer DeathAdder 2013 Razer Cynosa Chroma Razer Surround

23
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5 years ago
L
LickableIce
posted in Razer Support
Blackwidow Chroma V2 Keys not registered/registering late

Hi, I've been having issues with my Blackwidow V2 Chroma. As the title suggests, sometimes when I press a key weird things happen. Sometimes the key press isn't registered at all, sometimes it registers after I press another key and some times it double presses. I was wondering if there is a fix to it or if others are experiencing the same issue? Additional information: The problem started after Apex Legends had an update to have lighting effects in the game. After closing Apex, sometimes I would have problems like lighting issues seen on another forum post, that then progressed into my "O" key not registering some key presses. Soon that spread to my "P", "L", "K" keys as well. From there on it also spread to at least 50% of the other keys. The lighting issue has since went away, but they key presses are still very annoying. I've also already returned a Chroma V1 for the same issue, but the lighting effect issue never went away and the only key affected at the time were the "O" and "P"

213
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5 years ago
R
RedpaX
posted in Razer Support
razer deathadder mac os

razer deathadder mac os, mouse not found. razer deathadder windows 10, mouse found and work ok. what to do in this situation?

911
R
5 years ago
R
RazerDaddyRAZR
posted in Razer Support
Razer Hammerhead Bluetooth Earbuds Not Responding Anymore

My Razer Hammerhead Bluetooth Stopped Working On Me, It Charges And The Buttons Work, But Once I Turn It On There Is No Sound On It Searching And Holding The Power Button Just Makes The Lights Go Dim, I Have Held All The Buttons Down But It Will Not Turn Off Only Turn On By The Power Button, But Once Again Not Off, I Have Just Been Letting It Die For The Past 10 Hours Trying To Use It After A Bit Of Charge

91
PT.Singer
Vanguard
5 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Get Top Tier Coverage With Razer Care Elite

Insiders! We are excited to announce the addition of RazerCare Elite Protection Plans to the RazerCare Family for Laptops and Mobile Phones. RazerCare Elite provides the same coverage as RazerCare Essential and adds accidental damage coverage for drops, spills, falls and collisions. Both RazerCare Essential and Elite extend hardware repair coverage to 3 years for laptops (2 extra years) and 2 years for mobile phones (1 extra year). RazerCare Elite and Essential can be purchased concurrently with a laptop or mobile phone through the Razer Store. Read the FAQ and learn more at rzr.to/razercare.

11234
Dirpubsaf
5 years ago
M
MasterLudo
posted in Razer Support
Nari Ultimate Sounds like S***.

Hello, I've tried a bunch of things on my brand new Razer Nari Ultimate but it still sounds like poo, at least compared to an old Razer ManO' WAR.:mad_: It does not sound clear at all and there's a big lack of mediums and Highs I'm disapointed .:frown_: Is there any good profile to enhance the quality of these speackers ? Is it a common problem with this headset ? Can we do anything about it ? Thanks for reading this message.:smile_:

33
Razer.Speedcr0ss
5 years ago
L
L1dd3r
posted in Razer Support
Razer doesnt support the version of my OS

I cant razer cortex on my win7 64 bit because it shows me a error that says

1323
Razer.Speedcr0ss
5 years ago
A
awesomeinfoPhlox767
posted in Razer Support
Razer Mamba Elite - Right Click problem

Hey all, Just bought a razer mamba elite and super excited to finally own a non budget gaming mouse! The feel and sensitivity is great but the right click only works close to the body of the mouse and not at near where my fingertip usually rests... has anyone else had this problem? Should I return the mouse and get a new one or is this just a quirk that I need to get used to. Thanks for reading. Hugh

193
Jenjar
Vanguard
5 years ago
B
bodekaer
posted in Razer Support
4G wireless modem

Is it possible to change the Intel wireless chip for a chip with 4G/LTE connection support? (e.g. with eSIM)

820
B
5 years ago
C
chunkyboitm
posted in Razer Support
7.1 Activation Key

i registered my kraken pro v2 and i havent gotten my activation key, any help?

10
C
5 years ago

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