Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,142 Threads
  • 60,486 Replies
42142 Threads
T
tinyBlueDragon
posted in Razer Support
Virus Threat in Razerblade downloads (?)

Hello, I am trying to download a Thunderbolt driver from the Razerblade site and I keep being blocked by my system's security center. Is there truly a virus in it? I really need the driver update, but I don't know if to ignore this or not, it seems quite serious: SoftwareBundler:Win32/Prepscram Details:This program may install other potentially unwanted software.

3
T
5 years ago
C
cuneyt1984mail
posted in Razer Support
HELP ME! I cannot update the firmware of the Razer Lancehead.

I have a Razer Lancehead wireless Mice.Sometimes it's freezing. Therefore, I need to update the firmware. But I tried to install the firmware again and froze again at 5%. I mean, I can't load it. Please help me.

6
R
5 years ago
R
RoDVoiD
posted in Razer Support
Razer hammerhead pro v2 white noise problem

I just bought the Razer hammerhead pro v2 and a several devices that i tried i heard a lot of white noise. Is this normal? im thinking in give back my headphones

5
R
5 years ago
B
bilalizzat
posted in Razer Support
The reload transaction has failed

Hi I have a problem buying gold through paypal I bought yesterday and did not find any problem But when I try to buy now I'm waiting for this mistake I can not buy Thank you

0
B
5 years ago
T
thomasklee
posted in Razer Support
RBS 2019 not registered key presses properly

Any body notice that some of the keyboard keys do not register when depressed from certain spots on the chicklet? i'm have trouble with the "z" and "c" so far... haven't noticed others yet.

2
T
5 years ago
R
ReinSpark
posted in Razer Support
Issue connecting Razer Mamba to Synapse 3

Hello all, I'm having this issue with Synapse 3 not recognizing my Razer Mamba (Model number rc30-013601) at all. I've uninstalled and reinstalled Synapse (and all attachments to synapse) with no luck. Any ideas? Thanks!

3
Jenjar
Vanguard
5 years ago
T
talkDeepSpaceSparkle896
posted in Razer Support
Bug Razer Blackwidow Ultimate Chroma

Hi, I'm Brazilian and I'm using google translate to translate to English and there may be some spelling mistakes, but going to the subject, my last blackcore racer keyboard has a problem, some leds do not fit the color I chose, example, I put red on the "2" key and it turns light blue, my cousin was with the same error, but he used an application that the keyboard solved this bug that I quoted and I was normal, I wanted to know what this application he said! (he said he found this app on the Razer website!) :(

1
R
5 years ago
H
HardBlood
posted in Razer Support
Error: Item serial number is unknown

I just bought Razer Abyssus 2000 mouse to replace my old mouse and I get this Error: Item serial number is unknown when trying to register it.

1
R
5 years ago
A
autoSAPPHIRECharmPink324
posted in Razer Support
Razer Blade 15 RTX 2060 thermal issue

I got the RTX 2060 model a week ago, the thermal is not as good as I learned from the online reviews, in which the CPU never hits 90 celsius and GPU usually gets 75 celsius. During stress tests and gaming, the CPU stays above 90 Celsius and the GPU gets 80 Celsius. Is this normal? Sometimes it can hit 100 and get thermal throttling. The area on two sides of the trackpad is too hot to put wrist on.

4
Mindinversion
5 years ago
B
BiGiMaN
posted in Razer Support
Razer Kraken 7.1 buzzing sound fail... maybe audio controller and synapse problem?

Hey there! I made a video about my razer Kraken 7.1 thats makeing a wierd buzzing sound whenever i try to play any sound from my computer. I tried to reinstall and uninstall all the razer drivers Tried to remove all the hardware drives from device manager tried Razer surround programe... nothing works. With simple reinstall all i can get is a nother buzzing sound, constantly while playing any source of music or games os sound... With surround i got a new device, called: Razer surround audio controller, but if I chose this device for playback, i can't heare anything in the headset. If i chose Razer Kraken TE- Game at playback devices , then I cant set surround in the Razer Surround program. If the Razer Surround program is installed and the Razer Synapse Beta is installed at the same time the buzzing returns. This happened before, and I could only solve it with a Windows reinstall... now I won't... Please help me solve this or I will simply trahs this thing! Sorry for my bad

1
R
5 years ago
C
Catvlek2
posted in Razer Support
Nari Ultimate bad audio with wireless dongle

Hey, I recently bought the Razer Navi Ultimate and now found out about an issue. When I connect the Navi via the USB-Dongle on my PC The audio is really muffled. In games I simply just can’t pinpoint directions of gunshots. I also tried to adjust all the settings in Razer Synapse to no avail. The weird thing is... when I connect the Navi using the 3,5mm jack the audio is amazingly clean and sharp. My old Sony gold wireless headset never had any issue like this. This headset worked flawless wireless with its USB-Dongle. Does anyone know how to fix this? I’m not planning to use an expensive wireless headset using a cable... Thanks!

3
R
5 years ago
D
Dunklmer
posted in Razer Support
Razer Mamba Mouse not connecting with Synapse

Hello! This is my first time doing a thread here so sorry if I mess something up My dad had brought me a Razer mouse which was a very long time ago and I loved using it. but when I got a new computer and had to get everything again the mouse wasn't working with razer synapse anymore. I tried multiple solutions but none worked (unless I'm just that dumb). If I could get help it would be nice!

5
R
5 years ago
RAZER_210
RAZER_210
posted in Razer Support
Razer Blade 2019 and Gaming Monitor

I just purchased the new Razer Blade Stealth 13 and it's fantastic, but I cannot find the right gear to connect a 144Hz gaming monitor with either HDMI or DP since there is no video out and without investing on a Core and graphics card. What is the best way to do so? For additional information: I tested multiple docking stations from several vendor but all all use their own chips and result in low FPS. I found ASIN B07JB9GBTX on Amazon that is a "TB3 to DP cable" that apparently requires "DisplayPort Alternate" video signal but not sure if it's a) supported by the 2019 model and b) if it allows me to connect my single gaming monitor leveraging the discrete video processing. Help and thanks!

1
RAZER_210
5 years ago
K
kmcderm133
posted in Razer Support
Razer Mamba 2012 has button issues

I have a Razer Mamba 2012 that I've been using for several years now, and it developed a problem a couple of days ago. I brought my computer out of hibernation, and the left mouse button on the Mamba doesn't work. The right mouse button handles that now. The scroll wheel is the Right Mouse Click. Everything else seems to be the same. All buttons look as they should in Synapse. I've tried the mouse in a computer that's never seen it, has no Synapse installed, nothing Razer. The Mamba 2012 behaved the same way. Is there way to update the firmware on this mouse?

0
K
5 years ago
S
Stiran
posted in Razer Support
Mouse Deathadder Chroma

Hola necesito saber que tipo de pegamento usan las gomas del mouse deathadder chroma ya que cuando juego la goma se suelta y no deja que el mouse se mueva bien. if any know what glue or what i can do with this problem please

1
S
5 years ago
K
Kat_Bloxxy
posted in Razer Support
Lancehead Scroll Skipping, Selection Dropping

My Razer Lancehead is intermittently skipping during scrolling and also will randomly drop selected items while they are being moved. This happens on multiple computers. Any ideas?

1
R
5 years ago
Y
YabbieWithLemon
posted in Razer Support
Razer Thrasher Xbox One Headset

Hello! My Xbox one Razer Thrasher Headset was playing fine when I was in a game and then I joined a mate and in the next game all I could hear was voicechat but after trying to fix that the problem worsened and now I got no game audio at all but my mic seems to work. Can this be fixed? If so, how?

0
Y
5 years ago
N
nicscap1
posted in Razer Support
razer black widow 2016 - broken fixing pin?

hello, I own a Razer ultimate edition 2016 and a few weeks ago I started having problems pressing some keys. In particular the problems are with the central letters, ie y t b g ... I decided to remove the keys and clean everything and already after removing them I notice that a white fixing pin is missing just near the y. I decided to remove the whole keyboard and confirmed my problem. How can I solve? I attach a photo because the term fixing pin I do not know if it is correct and I do not have an adequate translation. thank you

0
N
5 years ago
A
Aero_Sora
posted in Razer Support
Cortex won't open.

I did reinstalling, tried removing all directory related to razer, nothing works. I tried installing beta too, but installer cannot connect to server, so i can't install it in the first place. After all these trouble shooting, I think the problem is "Razer Central Service" isn't being installed on my PC, I checked msconfig and only RzKLService is there. Anyway, I really looking forward to fix it asap. Here's the log file https://drive.google.com/file/d/1lgw6yFSC2i07_UctU2DKx6WeHcPMkggn/view?usp=sharing PS: the error message that cortex's giving is "Cortex start failed., Please try again."

0
A
5 years ago
V
vaauux
posted in Razer Support
I've come back to my Blade 15 and it's restarted... I didn't initiate it.

I have the base model Blade 15 and a few times where I've walked away and hours came back to my laptop, my machine has restarted. I notice that this is happening only when I have external monitors plugged in. I have all drivers updated and everything fully installed. When I look at the event viewer I see: "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffba07a1d21060, 0xffff9e034dc2f7d0, 0xffffba07a35cd010). A dump was saved in: C:\\Windows\\MEMORY.DMP. Report Id: 9d4c24da-2464-4902-a9cc-855b58f4e0ce" This has happened more than once. Someone mentioned this might be due to drivers? I've looked into the drivers on the machine and everything is up to date. I don't have any additional antivirus installed either. Any ideas?

1
Razer.Caziel
5 years ago
B
bbfowler
posted in Razer Support
Razer Kraken Quartz Edition not working with Razer 2 phone

Bought less than a month ago, headphones are clear on my computer, but as soon as I plug them into my Razer 2 phone, the sound is instantly muffled, can't hear singing, only the musical instruments. I tried a pair of apple headphones with my phone to double check it wasn't the phone that was an issue. Also tried different settings in the DOLBY app. I tried different usbc adapters as well- still the same issue. Any ideas on what could be the problem? TIA.

1
Razer.Caziel
5 years ago
R
retroPruneTURQUIOSE551
posted in Razer Support
Razer Thresher for PS4

Hi boys, I have a question: i’m looking for new headsets, and found that Razer Thresher is perfect. The problem is that i use the headsets with computer (for Discord, so i need to hear and talk) and PS4 (only hear) at the same time. My idea is use the headsets with computer in wireless mode, and connect the 3.5mm jack to the Thresher via the 3.5 mm jack in my PS4 joypad. Is that possible? Can the Thresher work with 2 line at the same time? Thank you for your help!

0
R
5 years ago
B
bitzoneWildBlueYonder824
posted in Razer Support
Razer Phone 1 - many many data issues

Hello, I have always had data issues with my Razer Phone (version 1), specifically Wifi will stop working after a while and have to be turned off/on to work again. But now I am trying a cheaper pre-paid mobile data plan and I am having nothing but problems.. I transferred from T-Mobile (which was working fine) to Mint. I had no data for 3 weeks and they could not get it to work. I have now ported to Cricket with limited success. Some things work such as certain websites on Chrome, i.e. Facebook, NetizenBuzz, Google Voice, and SMS/text and calls. However, the majority of my apps (including Google Play) and most websites (Twitter, Slickdeals, eBay, etc.) do not work on data. I am showing full LTE+ data bars and confirmed with Cricket support it is not anything else. We have set up the APNs, checked all app settings (data in background allowed, no data saver turned on, etc.). I am getting "address unreachable" errors in Chrome and straight up "no internet found" on apps. If I turn on

1
Razer.Caziel
5 years ago
I
Ion_Ninja
posted in Razer Support
cynosa keyboard *problems*

I have the cynosa keyboard its great but two quite. Another problem is that it has no arm rest so yea. I enjoy it so much tho it is my fave keyboard I have ever had. All thanks to Razer for the awsome keyboard

0
I
5 years ago
ALazyLex
ALazyLex
posted in Razer Support
When PC turned on, Synapse 3 starts up every time with retry login

Sorry if this already has been asked.. But i looked true so many posted, and couldnt find a answer. But every time when i turn on my pc, synapse 3 starts up. Thats ok.. Only the thing is, that the first time it would not connect to Razer. So i get a window were i can click on retry, and when i do that, only then it connects and works.. Does anybody else have this problem, or know how to fix it? Thanks!

0
ALazyLex
5 years ago

Badges

View More
CookiesCookie settings