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  • 42,248 Threads
  • 60,588 Replies
42248 Threads
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resourceseasyAvocado737
posted in Razer Support
How does band steering work in Sila

Hi, when I setup my Sila with band steering, so that I have one unique SSID for my 2.4 and 5 GHz networks, my PC which works very well with the 5GHz, get the 2.4 GHz bandwidth. I need to un-steer my wifies and directly connect to the 5GHz to get the fast connection. How can I force Sila to either always give the best it can. Or how can I define which MACs should be using 5GHz unless not present. Thanks a lot for any advice.

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5 years ago
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HillBillyCat
posted in Razer Support
Blade 15 RTX 2070 Thermals (More Specifics)

Hi All, I have the Blade 15 with the RTX 2070. I have what I believe to be very high temperatures, but wanted to check with the community. I've applied the following undervolts and new thermal paste: If I run the benchmark on Vermintide 2 with Extreme graphics at 1080p and frame rate capped at 60, I get the following thermals: Are these temps normal? Are my undervolt settings reasonable? I would be grateful for any and all advice! Dan

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5 years ago
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ri_rz
posted in Razer Support
Cannot Contact Support

Hi, I cannot contact your support. I am based out of HK. The phone number listed is chinese only and only a machine. chat support never connects; only sends an email. I also sent a support email. Bottom line is its impossible to get any form of real time support. I paid HKD 20K for my laptop even get anyone on phone support. My issue: Razer blade 15 purchased Aug 2018 wont powe-on.

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5 years ago
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Revgolin
posted in Razer Support
Razer Phone 2 SD problem

I bought Samsung 128 GB EVO Plus CLass 10 Micro SDXC. When I first installed into the phone it told me it was incompatible with device. I proceeded to go to setting -> storage and format it there as internal storage. After it was done it came back as 131 GB used of 256 GB without transferring any storage. I proceeded to change the format to portable and it came back as 128 GB free of 128 GB. I'm new to android and liking the phone so far, Any help would be appreciated. Thanks.

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5 years ago
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resourceseasyAvocado737
posted in Razer Support
Save Razer Sila configuration

Hi, is there a way to export and save the Sila configuration to a file and later one reload it? Many thanks.

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chanco
5 years ago
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Snowbird9
posted in Razer Support
Razer Kraken 7.1 v2 audio quality

Weird issue cropped up recently; when I have surround sound on, all sounds coming from behind me sound very muffled and low quality. Everything else is fine. Uninstalling and reinstalling doesn't work, any ideas?

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5 years ago
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sepehrtheraiss
posted in Razer Support
Blackwidow elite on mac 10.14 malfunctioning

Random inputs get inserted into my mac after pressing certain keys like 's'. No damage to the keyboard, used it for 4 days and yes I did restart my computer.

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5 years ago
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28-08-jarig
posted in Razer Support
My Razor Ultimate problem

Good Morning, I have an Razer Raiju Ultimate, after a hundred hours to find out how to get it wireless, the next problem coming up: When i am ingame, my gamecharacter slowley moving to the right side, without doing nothing with my controller pffff, So in anthem, ore every rpg, shoother whatever, when i dont touch the sticks, slowley my character moving to the right side, I love the controller, but now i played with my conventional Dual Shock, because of this item, Thanks in advanced for your help!!

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5 years ago
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directCreamfast503
posted in Razer Support
Error:Product Number Is Invalid

I just bought razer kraken essential, the product number invalid when trying to register it. I tried several times.I don't know what to do with it. Error:Product Number Is Invalid Plz help me

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5 years ago
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LizzerdBlack
posted in Razer Support
Razar nari ultimate no found

Hi all. My name is Jairo and sorry for my bad English. I go to cosies so you can help me with a problem I have with my headphones. I've been with this for several weeks

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5 years ago
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Mooflese
posted in Razer Support
More than half of my zSilver has dissapeared

this morning I opened up my soft miner and found that I only had 1,948 zsilver. I had actually kept track and originally had 5,501 zsilver This are the logs I kept in notepad: Razer Silver log: Start Febuary 3rd 2019 10:38pm 5,286 zSilver Finish Febuary 4th 2019 12:08am 5,376 zSilver Start Febuary 4th 2019 8:01pm 5,379 zSilver Finish Febuary 5th 2019 2:00pm 5,501 zSilver (was a while ago but its what I remember having) But when I checked this morning I had this. has something happened to the software? I hadn't bought anything with my silver as I have been saving up. this is all very peculiar and I would like some help.

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M
5 years ago
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easyJETVividYellow417
posted in Razer Support
Help please.

what do you do if you lost a part of your space bar and are just clicking the button to press it,

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E
5 years ago
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AFROLEX408
posted in Razer Support
Help

How do I assign my extra buttons on my Wolverine tournament Xbox controller to specific build parts for Fortnite.

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A
5 years ago
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GhostPoops
posted in Razer Support
Razer Cortex and Steam stuff

im new to the forum. if i buy a game on razer cortex will it show up on my steam library as bought?

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G
5 years ago
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AFROLEX408
posted in Razer Support
Help

can I customize the extra buttons To specific build piece ?? I’m having a hard time trying to figure it out. For Fortnite

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Jenjar
Vanguard
5 years ago
fer.geraci
fer.geraci
posted in Razer Support
Lancehead vs Synapse 3 - won't take "Advanced Effects"

Hey all, I have the following set up: Ornata + Firefly (hard) + RB 15 2019 RTX 2060 + Lancehead My problem is that I can only use "Quick Effects" on the Lancehead, which effectively change ALL OTHER DEVICES. Every time I try to apply "Advanced Effects" using Chroma Studio , all other devices work, but the Lancehead goes black (no lights, mouse still works) Any thoughts? The Lancehead is on the latest firmware. I already tried repairing and reinstalling Synapse 3 altogether. I would assume it is supported by Synapse 3, since their own webpage's main picture, is Chroma Studio with a ... wait for it, LANCEHEAD! (https://www.razer.com/synapse-3)

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fer.geraci
5 years ago
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Ringoko
posted in Razer Support
Blackwidow Elite + Synapse 3 Issues

Hello everyone, Purchased a Blackwidow Elite 2 days ago, connected it to my laptop and had no issues until today. Whenever I plug in the keyboard now, Synapse detects it, then it disappears from the device list continuously. If I look at device manager, you also see the device going on and off. The only way I can get it to stop cycling like this, is to right click on Razer Central and "Exit Synapse". I've uninstalled Synapse, removed the devices, rebooted, reinstalled everything and the problem persists. Thank you~

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Razer.Caziel
5 years ago
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Empuria
posted in Razer Support
Razer Kraken 7.1 Chroma (Older Version) New Ear Cushion

Do anybody know where I can find those for sale? (Not the Razer Kraken 7.1 Chroma V2)

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Razer.Caziel
5 years ago
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PaperzMaskInsider
posted in Razer Support
Razer Nari - No sound

Hello, recently I got a Razer Nari headset, I've followed the manual book to set up the headset on windows 10, you can check the picture here. Now the problem is I don't hear anything when its set like this but sound works fine when I set Razer Nari chat as default device but if its set to this option then the EQ doesn't work more as clearly this is not the option for listening music. so whats the solution now?

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P
5 years ago
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jamezk
posted in Razer Support
Razer Raiju Tournament Edition left stick drift

Hi, 3 weeks ago, I've got brand new Raiju TU and from few days I have a problem with left stick (it drifts up). I found out it's not new problem with those controllers... Anyway, is there any way to fix it? Device is completely useless now and it's not even funny, that Razer allows this situation. I use controller with PS4, I've upadated it today (06.03.2019).

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J
5 years ago
breakz1980
breakz1980
posted in Razer Support
HI to all: i am new and i have some questions ...

Ciao a tutti. My name is Alessio,i am Italian and i am a new owner of a blade 2015 GTX 2070. i am quite new about "Razer's conception" of driver support and so on so...here are my questions : 1) let's say that a Bios update is available : where should i download it from ?...because on the main page under the voice "support" they say that just the windows update is enough about updating drivers...but what about bios? 2) front led indicator :what i saw until now * - laptop powered off : no light at all - laptop powered on and under charging :no light at all - laptop blank screen (screen saver ),close the lid,sleeping mode: white led blinking - powered on the laptop,wake up from sleeping mode : green led (1 second) i still did not have the chance to see the red one...and do i miss something ? to who knows more than me what i wrote above is the right behavior or...?...(i mean, everything is working right?) then the last and probably the most abnormal question (about windows 10)

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breakz1980
5 years ago
A
Anonymous
posted in Razer Support
Razer Huntsman and unstable behaviour in Synapse 3

Hi everyone We bought the Razer Huntsman a few weeks ago and installed Synapse 3 along with it to activate all the bells and whistles. Sadly the functions are very unstable. Most of the time the keyboard isn't detected by Synapse and doesn't appear - and when it occasionally does and we get to pick a lighting effect, the keyboard either ignores it or it starts up only to freeze after about 2 seconds. Switching USB port will in some cases reactivate the lighting effect and it might stay on for a while, but as soon as we change some setting in Synapse, in which I assume the software needs to communicate with the keyboard, the keyboard freezes. Generally, trying to reset or save a profile to memory always fails and keyboard freezes. We've tried different USB ports but the behaviour stays the same. We've un- and reinstalled Synapse but it didn't help. It stays unstable and sluggish. It was a gift for my son and his dad is looking more and more stupid by the day, so please help us out

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D
5 years ago
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easyGreenSheenlab568
posted in Razer Support
Razor Leviathan Sounbar - Some games no sound via Optical

Hey I’ve been trying to figure something out. Certain games the sound does not work when connected via optical cable but all sound works when connected through auxiliary. Internet and pc sounds as well as some games have optic sound but then some games don’t. Has anyone else had this problem? Is there a fix?

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5 years ago
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Untalamas
posted in Razer Support
Huntsman opto elite coffee spill

Hi guys, I bought a huntsman opto elite keyboard, and guess what, 2 days after that i accidentally spill a cup of coffee beside it and some of it spill onto the wrist wrest and some keys too near. now, the media button to mute/unmute stops working but the scroll wheel to control the sound still works. Secondly, The chroma stops working. The only color i got is just single color (breathing) even if i set it to "wave" settings, it still use "breathing" settings. Everything works except this. Please help.

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U
5 years ago
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sepehrtheraiss
posted in Razer Support
Blackwidow elite on mac 10.14 malfunctioning

This is only my 4th day using this keyboard and now when I enter a certain keys like 's' I get random inputs. Has anyone else experienced this ? This is unacceptable from a 200$ keyboard.

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BlackFireDragon
5 years ago

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