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  • 43,563 Threads
  • 62,303 Replies
43563 Threads
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DutchShadow2002
posted in Razer Support
Razer Kraken 7.1 Chroma V2 - Mercury Edition (Sound cutting out)

Hi, So I bought the Razer Kraken 7.1 Chroma V2 last month. But everytime when there's a loud noise it cuts out. The sound instead goes to my monitor for like a second or 2 and then cut off again to my headset. It's not only annoying because of the sound, but my pc doesn't like it aswell (frame drops etc). I use an usb extension cord, because the cable is otherwise not long enough to go behind my desk. Does anyone know how to fix this problem?

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Razer.Speedcr0ss
5 years ago
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paoabueg
posted in Razer Support
RAZER DRIVERS

Hello, I have a problem. My Windows 10 version 1803 x64 2019-06OOB update isn't uploading and can't seem to fix it yet but below it, I can see 4 Razer Inc - HIDClass which I'm assuming would be the drivers for my 4 Razer products that I just bought. Is there any way to download them manually or to let them download first rather than the update? My items are: Razer Black Widow Chroma TE Razer Firefly Razer Deathadder Chroma Razer Kraken 7.1 v2 Chroma

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PT.Singer
Vanguard
5 years ago
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BossTony
posted in Razer Support
Razer Synapse 3 mic not working (**Nari Headset Problem**)

I have a Razer Nari and recently I did windows upgrade now my mic on my headset doesn't work but it works if I don't have Synapse 3 installed. I have uninstalled, reinstalled, delete razer folder, reinstall, even did a repair many times and my headset still doesn't work I also own a Razer Naga Mouse Can some please help me with this issue it seems to be software issue with the new Windows 10 1903.

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Razer.Speedcr0ss
5 years ago
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kuwait151291
posted in Razer Support
HELP-Razer Tartarus V2 , can't show for edit profiles

DEAR ALL ,, Kindly , i need support for my Razer Tartarus V2 it is functioning on the previous profiles that I have set and they work 100% fine with me. the problem is that recently, after updating my windows, the device is working but I can't edit the the settings. for example, I want to change 01 to esc, 02 to R ... note that I have the same problem with my logitech mouse. ps: windows is up to date razer synapse is up to date I have the best gaming laptop, i.e, MSI

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5 years ago
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beardpwn
posted in Razer Support
Chroma Stops Working after playing a game...

Hi Got the Razer Huntsman Elite this is what happens. Install Synapse 3 Everything there works flawlessly. Try a game; any game that supports Chroma, e.g Overwatch or Apex etc. And it all works fine there.. for the first time. I quit the game... and after a while i'll launch the game again, or another game... now Chroma does not apply. Only solution I have to do is to - Re install / Repair Synapse 3. Then it works Out of the box again, but just once. Anyone else had anything similar? // Beardpwn

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5 years ago
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OutbackIdaho
posted in Razer Support
Adjusting from n52 to Tartarus V2

Have used both n52 & the TE version for many years, and down to one n52. Decided to try this Tartarus V2 to replace an aging n52, but am noticing some issues. Am playing Guild Wars 2 and have a keys remapped. Per row: F1 F2 F3 F4 F5 Esc 01 02 03 NumLock Space 4 5 6 Tab ~ 7 8 9 Thumb button: 0 Thumb rest: M (Map) Not gotten the middle mouse to function to change profile pages like with n52/TE versions did. Use D-Pad to maneuver with, and in conjunction with mouse for strafing. Am noticing latency in the Tartarus, so am assuming the profile is not stored on the device (sad that). The D-Pad gets stuck when changing directions. So it's instinct to pull the other direction, but the issue will not resolve itself unless I push the direction it is stuck in - which ends up putting my character in a worse situation, sometimes over over a cliff, or when trying to evade a mob and it's putting me in a dire situation. (!) In aerial flight and trying to land the Skyscale down for d

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5 years ago
SonicPlaysYT
SonicPlaysYT
posted in Razer Support
Razer Kraken Pro 7.1 BLUE SCREEN WINDOWS 10

Razer Kraken Pro 7.1 CAUSE BLUE SCREEN (BSOD) WINDOWS 10 (1903) I'm here for desperate help. I am from Brazil and I am using a translator but if you know the solution please answer me and if you need any more information do not avoid asking me. alias Razer support in Brazil is non-existent, no response and no direct support channel, which disappointed me a lot. My headset is the Razer Kraken 7.1 chroma USB, and is experiencing conflict in the HID COMPLIANT HEADSET driver My PC is giving blue screen as I enter games. When I unplug my headset the blue screen comes on time. I have been searching for solutions for a long time and I have done all and none of them. I performed the physical defect test on all the pieces, Memory Ram, CPU, GPU all and none presents physical defect. Then I did the clean formatting 3 times of Windows 10 June 27, 2019-KB4501375 (OS Build 18362207) I installed all the drivers available on the website of my motherboard manufacturer (Gigabyte Z370M) (BIOS F12

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5 years ago
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SRTSith
posted in Razer Support
Huntsman Elite Multimedia Wheel Not Working

As the title states, everything else, including the rewind, play/pause, and forward multimedia keys work, but not the actual wheel. I even tried to remap it to anything else, and nothing seems to make it function.

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5 years ago
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polyLightCoralguide151
posted in Razer Support
Razer Core X Chroma doesn't even turn on

I followed the steps of installation and the Razer Core X Chroma didn't even turn on. It's dead, no lights, no fan, nothing.

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5 years ago
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buzzFIREOPAL545
posted in Razer Support
razer turret for xbox one keyboard keys sticking

I bought the new razer turret for xbox one about a month ago and i noticed while playing that the wasd keys would get stuck in game, (not physically stuck). This problem will not stop happening and it makes gaming competitvely very frustrating. This keyboard mouse combo cost close to 300 dollars with tax and this is unbellievable. Does anyone know if there is a way to fix this?

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5 years ago
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HarryFunkyMonkey
posted in Razer Support
SOLVED - Synapse is not running (Synapse 3)

Since a couple of days Synapse will not start (i'm using the razer-mamba-hyperflux set). It says "Synapse is not running" when i click on the tray-symbol. things i tried: 1. complete wipe and clean installation of synapse 3 with deactivated anti-virus-software and reboot windows... not working 2. change usb-port and reboot windows... not working 3. stop all razer-tasks at the task-manager and start synapse 3 as admin... not working my system: windows 10 pro 1809 razer central 7.3.19.118 razer product razer mamba hyperflux anti-virus program bitdefender please help me sorry for my bad english (i'm from austria) thx kind regards harry

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5 years ago
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shadden120
posted in Razer Support
Razer Mamba DPI Change Delay (1-15 minutes to change)

So I was playing with my Mamba that I've had for awhile now and as of recently, everytime I change the DPI via the mouse, the sensitivity never goes up or down. Synapse shows its UI and even in the program shows that the DPI is being changed, yet it doesn't actually affect the mouse. It will then randomly change to the new DPI or just flips to a random speed after a 1-15 minute span of time from me actually trying to change it. This happens during heavy load or Idle desktop, cpu/memory isn't affecting it, also tried different USB ports. Please help.

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5 years ago
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JetEMERALDbuzz330
posted in Razer Support
Need help

hi i need help, what is the latest version of the razer raiju TE?

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Razer.Caziel
5 years ago
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PM1832F17700188
posted in Razer Support
My product number is incorrect

I bought Razer ABYSSUS mouse and i can't register my product. I fits my product number and he is incorrect but on the packaging it is this. I checked this 4 times and i don't know what should i do. Please help

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Razer.Caziel
5 years ago
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buzzLightTaupeplane596
posted in Razer Support
My Razer Phone 2 gives me electric schocks

I just bought it the other day, I've not used it much, still on the first charge.. And today I used it for the longest time so far, probably like 30mins, and I felt several schocks throughout the session, nothing too strong, but enough to feel.. what do I do?

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Razer.Caziel
5 years ago
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KugelLibelle8
posted in Razer Support
Razer Kraken TE not working correctly with Synapse 3

Hey, I bought myself a Razer Kraken Tournament Edition recently and have been having various problems with them in Synapse 3. The headset is connected to my PC via the USB Audio Controller. THX Spatial Audio and the EQ aren't working. Whether I change anything in the settings related to THX Spatial Audio or the EQ it doesn't impact the sound. I am using "Razer Audio Controller - Game" as default playback device. When switching to "THX Spatial - Synapse" I only hear a short pop sound or just very rough static every 3-5 seconds. I already updated the USB Audio Controller and Synapse 3 to the latest version. Reinstalling Synapse 3 several times didn't solve the problem. I would like to thank you in advance for any help.

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Razer.Caziel
5 years ago
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MultiGamerClub
posted in Razer Support
Razer Chroma V2 white flickering on numpad?

Been noticing white flickering on the right side near numpad of my chroma v2 keyboard. Any way to fix this issue? Been annoyed of this for a while.

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5 years ago
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nexusgreatTuscan668
posted in Razer Support
Razor turret key not lighting

Hi got the razor turret today and worked fine for a few hours then the Xbox key just stopped lighting up! I reset the keyboard and checked the app but nothing will light it up

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Razer.Speedcr0ss
5 years ago
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cmburns5
posted in Razer Support
Razer Blade 15 stops charging during longer sessions of gaming.

My razer blade 15 will stop charging after two or three hours of gaming. When I went to check the power brick, I noticed it was incredibly hot and I could not hold it. Is this supposed to happen?

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Razer.Speedcr0ss
5 years ago
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Dagger1480
posted in Razer Support
background processes and touch pad issues pls help

greetings everyone! I just received my 2019 razer blade stealth! and i do really like it! i have it paired with the razer core v2 and a vega 56 when gaming and its pretty powerful! however i do have some concerns. issue 1- let me start off by saying that i have had this laptop for exactly 3 days as of this post. currently at idle with nothing open i have 80 back ground processes and 84 windows processes in my task manager. i have a custom desktop as well and built it from the ground up and installed windows and updated the drivers myself. however it only has roughly 4 background processes and 5 windows processes upon startup. i dont understand why this brand new laptop has so many processes running in the background. i would stop them but i have no clue what the majority of them do and do not want to risk messing up something. anyone know if this is normal or a way to fix this issue??? issue 2- upon two finger scrolling it is extremely glitchy and sometimes dosnt work right. ive upda

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5 years ago
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VegasGoldsourcehead872
posted in Razer Support
all scroll functions get "sticky" in NAGA TRINITY

I have used the mouse just for an hour, and already have a major issue. Tell me if this is fixable or i should go replace it. The scroll gets "sticky", meaning that if i just click left once, sometimes the mouse raction is like i kept pressing it. For isntance, when i scroll in a website, i stroke the scroll down once, and stop, but keeps going down, and then scroll up, but just stops going down during the scroll up, to go back to scroll down, and suddenly stops. Same happens for left, right and center click. i get into this site looking for drivers, but couldn't find any... Please help!

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Razer.Speedcr0ss
5 years ago
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BUNNYGIRL23
posted in Razer Support
razer synapse 3.0 never runs...

Suddenly, razer synapse 3.0 didn't work, and I can't do it any way I try. I can't run Windows 10 even if I try to update it to the latest version. I've installed it with administrator authority, reinstalled it, and modify it, but it's no use. The laser central is running, but only synapse is not allowed. Please tell me how to fix it.

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5 years ago
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deimos256
posted in Razer Support
New Default profile constantly being created

Good Day, As the title states, Synapse is constantly creating a new profile for my Mamba Elite pretty much every time I wake the machine from sleep, and by doing this, wipes out my custom DPI settings. I then have to go and delete all the automatically created profiles and select my custom one for use, only to have my machine go back to sleep and get another profile created. I have removed Synapse completely and re-installed yet this issue persists. Any help is appreciated. bump I currently have to set my profile and close Synapse completely to keep my DPI settings intact.

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5 years ago
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raduom
posted in Razer Support
Keyboard lighting for 17 Pro 2019

Hi everyone! My Razer Pro 17 just arrived and I noticed that the secondary key functions do not light up. Wasn't this supposed to be a past thing? Best regards, Adrian.

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5 years ago
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JesQuu
posted in Razer Support
Razer Nari ultimate burning smell

Hey all, does anyone know why or what might have caused burning smell? bought it a few days ago but the headset is working fine, so. works fine but has a electrical burn smell, which is weird and worrying.

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5 years ago

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