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  • 42,797 Threads
  • 61,388 Replies
42797 Threads
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AmaranthEMERALDcool855
posted in Razer Support
Kraken 7.1 v2 USB issue w/ Synapse

As the title states, I have an issue w/ my Kraken USB when using synapse. I cannot run the calibration software. It plays no sounds to set up the virtual surround. Any ideas on what could be causing this? I've tried reinstalling the software and making sure I have all Windows updates. Oddly enough, my 2.1 speakers will play the calibration audio, but as soon as I switch it back to the headset it goes silent. It plays other audio and music with no issues. Any help?

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5 years ago
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sepehrtheraiss
posted in Razer Support
Synapse 2.0 on Mac OS 10.14.3

Hello I just bought my first Razer keyboard, blackwidow elite. My keyboard works for typing. I logged in to my account on synapse upgraded to the latest version, but only get a message of "Please connect a razer synapse enabled device". can anyone please help ? also I'm using USB-C adapter, because apple...

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5 years ago
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quickGuppieGreen069
posted in Razer Support
Razer Nari Ultimate Delayed First Charge

I've got Razer Nari Ultimate headset today. Unfortunately, I didn't read the whole instructions booklet. I've found out I should fully charge it before using but after two hours of playing. I charged them shortly after this realization, but anyway, can you estimate if it affects battery lifespan? Thank you for your answers.

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5 years ago
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ThaMastha
posted in Razer Support
Problem with charging the Nari Ultimate

Hi there, Let me explain what is happening. When I charge my headset I get the windows sound when a USB cable is connected. It is really strange why this is happening because I'm not plugging a USB calbe in or out of my pc. Then the other thing is this sound will only play when I'm listing to music or a youtube video. Or any other kind of sounds. The Windows USB sound will hop from USB connected and disconnected. I hope someone can help me with this weird bug. Because I already checked my USB connections and switched the USB charge cable from my headset around with an other slot. So it cannot be that also I wiggeled the cable arround to see if it was loose, but it sits firmly in the headset aswell as my laptop. With kind regard, Tha Mastha

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Razer.Caziel
5 years ago
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camizeek11
posted in Razer Support
Tartarus v2

I have been using a n52 for years as well as the ones before it. I just picked up a Tartarus v2 and it have more buttons that is good. What is bad is I go into the software and change key mapping and made a few macros and all looks good in the software but the changes did not get pushed down to the device. I'm sure it's something I'm doing wrong. Has anyone else had this problem? Or and help me get over my issues :)

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5 years ago
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Clericardo
posted in Razer Support
Tartarus V2 "Alt" key too hard.

Greetings, Recently I acquired a Razer Tartarus V2. According to the Razer official support of the product it says "features Razer's mecha-membrane keys, a soft cushioned touch with a crisp tactile click." Most of them follows through that description --although the "Spacebar key" (numbered 20) get's sticky sometimes-- . But my principal issue here is the "Alt" key, which doesn't follow the "Soft cushioned touch" support describes. (I attached a pic if you don't know which key i'm talking about) Is there an easy fix to it?

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Razer.Caziel
5 years ago
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kikiriki11
posted in Razer Support
BlackWidow 2014 double-typing (and Synapse issues)

Hello, I bought a Razer BlackWidow sometime 4 years ago and until recently everything worked fine. However, a month ago my keyboard started double typing characters. First I thought it was the switches since it's rather old now, but I find it hard to believe that 90% of switches just decided to malfunction at the exact same time which led me to believe it's some kind of a driver issue. And that's when I found out that Razer Synapse doesn't even show any of my devices (I have a Razer Abyssus as well). I can confirm it has worked well in the past because I remember adjusting those pulsating lights through it. I however can't confirm it has been on Windows 10, maybe it was 7 or 8. I have tried all the solutions I could find - deleting Synapse entirely, uninstalling HID devices, deleting every registry entry connected to Razer, different USB ports, running the app as admin, changing language and keyboard options... nothing worked. Only thing I managed to achieve is to get my mouse driver s

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5 years ago
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Ihave16inchPp
posted in Razer Support
Accidentally spilled coffee on my black widow chroma

A couple of days ago I accidentally spilled coffee on the right side of my black widow chroma . I quickly pulled out the wires and I wiped away all the coffee.Then i tryed if it worked and the LEDs didn't work and my computer didn't respond to any buttons. I got the keyboard 2 years ago on Christmas and it has always worked super fine. Is there something I can do to fix it.PLEAS HELP ME

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Razer.Caziel
5 years ago
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Amirkhan0909
posted in Razer Support
Raiju Tournament 1.03

Cant connect with ps4 pro through bluetooth. Help pls

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Razer.Caziel
5 years ago
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techLightGreenGARNET549
posted in Razer Support
Error: Item is Hidden!

So i just bought a Razer Kraken Pro v2 headset and I immediately registered it on the website (since synapse said it should be done in the website. ) After registering, i checked if the razer surround has been upgraded to pro. I did not receive any email at that time so i clicked delete in the products window in synapse in the hopes of trying to register it again. But after a while I received the activation code email and was able to upgrade my razer synapse. Now, the problem is when i try re-registering my product, it now says an error: "Item is hidden". Did i just lose my warranty because i clicked delete in the products window in synapse?

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5 years ago
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Murad-D12
posted in Razer Support
Razer Seiren Elite (Not showing up on Mac + Background Noise)

Hi, I just got my hands on the Seiren Elite and my excitement was butchered soon after set up. Synapse (ver 1.85) is not detecting my Seiren and also there is too much background noise and i tried to adjust with the Gain and Volume and nothing works properly. i need to lower the gain and basically almost kiss the mic when speaking. i usually record voice overs on Final Cut Pro but this not working properly with me. The mic is on a table with my laptop and nothing else, i also used a pop filter. Regards, MD

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Razer.Caziel
5 years ago
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Sakura_Rozu
posted in Razer Support
nommo pros have a metalic sounding effect when you select dolby

anyone else having this? i also notice my thx sound a bit muffled. any help?

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5 years ago
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lrossi79
posted in Razer Support
Plugged-in and not charging

Razer Bleade Stealth 2016 here and since a couple of weeks the laptop is often "connected but not charging" (a couple of times even went to sleep while connected). Reading the forums it looks like a (quite common) problem with the power brick (and the solution of disconnecting and reconnecting the power brick kind of works). How does it work to request a new one?

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Razer.Caziel
5 years ago
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Mr.Mee6
posted in Razer Support
Razer Kraken Tournament Edition Wired

Hello, I bought the Razer Kraken Tournament Edition Wired about a couple of months ago (In Israel, dont know if neccesary). And when I first got them, they were working as they should work. But then I bought EFT (Escape From Tarkov) and I always get killed becasue I dont know which side the sounds come from, and even 8D music doesnt work. I cant hear right or left. but then I checked my regular earphones, and they actually work... Is there any way to maybe adjust it or anything, or is the product just broken :/ Please help.

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5 years ago
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coolSmokecity377
posted in Razer Support
hdmi not working

had windows update on blade 15 - then HDMI port not working

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5 years ago
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TOPAZfrontRubineRed786
posted in Razer Support
Raiju Ultimate Mapping

Hi guys, got a problem, I've just upgraded from the original Raiju to the ultimate for PS4, having an issue with mapping a button as it doesn't appear on the app, on my old Raiju I used to map the track pad press to one of the M buttons but I don't see that option in the app, just the other main buttons on the controller, I also tried manually mapping but I cant get it to go into mapping mode, the cog button just flashes... Any help/info would be appreciated.

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5 years ago
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ANDIIKUSH
posted in Razer Support
Raiju Ultimate Bluetooth

Ich habe mir letztens einen Raiju ultimate ps4 controller geholt und wollte ihn mit Bluetooth verbinden, leider war das komplizierter als gedacht... Es heisst immer das mein Controller nicht mit der Ps4 unterstützt wird...?! Habe schon viel probiert, krieg es aber einfach nicht hin! Steht auch nirgends etwas schlaues im internet! Liebe grüsse Andi

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5 years ago
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dooberry
posted in Razer Support
RBS 2019 - 400Mhz on Battery?

I noticed today at work that on battery, my new RBS 2019 becomes very slow and unresponsive. Looking at Intel Power Gadget, it appears that the CPU frequency is being capped at 400Mhz when on battery power and under load. When on battery and idle, CPU frequency is normal. CPU frequency is also normal when the AC adaptor is in use. Any idea what might be going on here? This issue occurred before and after the recent Bios and EC updates. EDIT: To add to the above, I think the frequency throttling may be due to the bd-prochot sensor firing off erroneously, as shown in the screenshot above.

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5 years ago
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Yamadaaa
posted in Razer Support
how to install Razer Blackwidow Elite on synapse 3?

theres 1 jack and 2 usb wire on my keyboard where do i insert the jack wire on my pc?

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5 years ago
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benjaminleekh
posted in Razer Support
Synapse 3 is utter rubbish.

IT's been almost a year since i use this s3 . Till now there is still a major issue, Cannot light up my devices correctly during startup. This never happen to me when using synapse 2. Yes, your support team replied me with the solutions but none of them work. Please get it done asap . The reason i am forced to use s3 is because i've got a mamba elite chroma and it only supports s3. while my blackwidow x chroma is still using s2. If i use a combination of s2 and s3, my devices go crazy and not will light up properly. Come on. Big company and i believed im not the 1st 1 to mentioned this issue. Your software is going to lose you many supportive fans as it gets very very very annoying .

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5 years ago
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dailyFawnsigns411
posted in Razer Support
Razer Kiyo is being detected on my computer but says it is a unknown device

So I am having problems getting my kiyo to work at all, I did get a new SSD drive and installed windows on it but I really don't see how that could make a difference, I went and got razer synapse 3 and it sees it but it wont do a single thing with it at all. I would try to install drivers but windows can't install drivers on a unknown device and every time I try to use the firmware update it just not detect it at all

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5 years ago
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TIGERSEYEIndigobit887
posted in Razer Support
Razer Blade Stealth rose quartz Laptop

I tried to buy it online but now it seems as if it's not available right now and I was prompted to submit my email for when it's available...it hasn't been out that long is it gone for good? will it come back in a few weeks?

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5 years ago
noobynoob
noobynoob
posted in Razer Support
Hopeless Razer Support.

I am trying to remove my 2-step verification because I just changed phone and would like to enable the 2-step verification on my new phone. However, I cannot seem to log in to that particular page: I am very sure the password is right because I can log out and in of this forum without any issues... Emailed Razer support team, and after a whole week, I am still unable to get it solved, but that's not the point. The point is that the Razer support team DOES NOT bother reading your emails, they just assume your issues are solved when they are not. And what pisses me off is that, it happened TWICE. See screenshots below: Been a Razer fan for years and never had issues with support until now.

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noobynoob
5 years ago
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bitQueenBlueconnect659
posted in Razer Support
Start Lighting Effect when pressing Key

When I set up a lighting effect for a single key and set the activation to "by pressing Key", every Key activates the Effect, not just the one(s) assigned to the Effect. Even Mouse LB/RB clicks activate it. This shouldnt happen. Only Keys assigned to the Effect should trigger it.

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5 years ago
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ventureAppleGreen342
posted in Razer Support
Razer Deathadder Chroma doubleclick on single click...

Razer Deathadder Chroma doubleclick on single click... any fix? i've searched it up and seen alot of people having this issue..

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V
5 years ago

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