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  • 42,306 Threads
  • 60,678 Replies
42306 Threads
Kizmit
Kizmit
posted in Razer Support
Razer blade stealth 2016 bottom warping

Is this a common problem? My 2016 Razer Blade Stealth undercarriage has been warping in the middle.

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R
5 years ago
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Patdx21
posted in Razer Support
Razer Kraken 7.1 V2 Random static noises

I hear random static noises when I play music, play games or watch videos. I changed the USB port everytime I encounter this problem. Is there any solution? I bought it last January 13, 2019 Thanks.

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5 years ago
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768316
posted in Razer Support
Razer Kraken Pro v2 Microphone not working.

I just got the Kraken Pro v2 for Christmas and my microphone wont work. I can't use the splitter because I only have 1 jack and I tried both of the different jacks in the splitter but neither would "enable" my mic. If someone could please help me out that would be great.

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5 years ago
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Rel3ellionS
posted in Razer Support
My button on my Blackwidow Ultimate was not responding

From my topic. My "B" button is not work but the light is still on. I try to uninstall and reinstall synapse but it's still not work. how can I do with it

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5 years ago
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siyuanchu
posted in Razer Support
THX spatial audio turns off automatically (Nari Ultimate)

I've been using the ultimate for a while but yesterday the THX just turns off itself. I reopen it in synapse and it turns back off immediately. I run it with admin mode, restart computer, create new configuration, ... nothing worked. Does anyone have the same issue?

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S
5 years ago
M
Maaviss
posted in Razer Support
Razer Phone 2 No LTE Connection

Hey guys , just received my RP2 today and out the box i put my nano SIM in but i have no LTE connection at all ... Here a picture of the issue : I've tried the dial solution [*#*#4636#*#*] but it not workedd ... APN options same .... disable adblocker vpn same .... I've check the band for LTE connection for where i am ( France ) and its seems to be okay but no LTE anyway ... Someone have the same problem ? The razer phone had a lot of issues too with network but i've deal with them during 1 year ( it was hard ) but if the razer phone 2 i've take for replacement of the rp1 is worst ,i think my journey with razer is gonna end here ... dont have time for more research on basic smartphones function ... Location : France Carrier : Orange ( Sosh ) Razer Phone 2 Sorry for my english .

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H
5 years ago
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ivansrna1983
posted in Razer Support
Razer Raiju Ultimate & TE 1.03 firmware!!!

1.03 is out!!! Been testing it for the last hour on Destiny 2 PS4 and sticks are acting good so far. Only one problem for the guys with beta. You won't be able to install it... But if you are on 1.00 or 1.01 you're good to go. Found the links on various threads on Razer forums so I'll take my chance & post it here and if they ban me, ah well.. F*** it. At least the controller is working. For now. Don't know why Razer hasn't announced it though... Anyway i'm starting to rant so to cut it short here are the links: Ultimate http://rzr.to/MTloz TE http://rzr.to/mxXSn

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5 years ago
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Mustardfreshsecret484
posted in Razer Support
Razer Phone 2 problems

I have had my Razer phone 2 for about a month and the the first two weeks my ear piece was working when making calls, but now I cant hear anybody, using the speaker works just fine, but I still want to know what is the problem and if I can fix it, I already factory reset it to see if that works but it didnt

3
Saiyan-Rox
Vanguard
5 years ago
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nutronik
posted in Razer Support
Should I worry

I just ran a battery report and noticed some drastic changes in battery capacity. Should I be worried now since I am past my warranty by a couple months? 2019-01-12 70,167 mWh 70,224 mWh 2019-01-13 70,167 mWh 70,224 mWh 2019-01-14 70,167 mWh 70,224 mWh 2019-01-15 70,167 mWh 70,224 mWh 2019-01-16 69,935 mWh 70,224 mWh 2019-01-17 69,768 mWh 70,224 mWh 2019-01-18 69,771 mWh 70,224 mWh 2019-01-19 59,512 mWh 70,224 mWh

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5 years ago
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seal62
posted in Razer Support
(video) Weird mechanical noise coming from my NEW RAZER BLADE 2018

I was wondering if this was normal, as I never owned a laptop before but the sound is pretty loud. I think it comes from the parts but this seems to be a quality problem to me... here is a video: please tell me what you think!

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5 years ago
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geoMangoTangoweb572
posted in Razer Support
How do I assign macros to fn keys in Razer synapse 2?

I want to assign fn+L to locking Windows. I could do this in Synapse 3 but I downgraded because some features aren't there.

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5 years ago
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AbyssalSmoke
posted in Razer Support
Razer headphone humming / static anyone else? Opinions needed

Hey guys I got a pair of man o war headphones for Christmas and noticed the second I turn them on they start to make a low frequency humming sound. It's nothing to do with interference as it happens even if they are disconnected from their WiFi dongle in a field. If they are on they hum when off silence. I compared this with my much cheaper Corsair headphones and they make no sound when on (unless something is playing through them). Im wondering if these are worth swapping as defective or if this is a characteristic all razor headphones have ?

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A
5 years ago
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Mirker86
posted in Razer Support
I thought I knew where the serial number was (under the ear cushion) Bit I've literally tried all th

..e numbers and it still won't accept it and let me register.. please I need help. thank you so much!

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5 years ago
A
Anonymous
posted in Razer Support
Razer Goliathus Chroma with problem!!!

Hello, I'm having a problem with the Razer Goliathus Chroma, could you guys help me with my problem? I believe that I am not the first and I will not be the last one as well, I already read that other people already had the same problem, error name (Code 43) I do not know what to do anymore because I already reconnected the usb, I removed the drivers and installed again, I have tested on other computers, but nothing is resolved so I decide to appeal to the razer forums because I wanted to know if I end up going back to the store where I bought the product I will receive some kind of warranty on this because the razer products are not at all cheap, the problem in question is that windows does not recognize the usb would have a way to solve I think there is no more ways I believe it was a mistake developed in razer company. :frown_::frown_::frown_: Thank you for your attention, please help me with this.

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5 years ago
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greatNavyPurplebase047
posted in Razer Support
Razer raiju TE R thumbstick lagging...

Hello i recently bought the razer raiju te for my ps4. had this issue for the start. i tired to update to 1.3 and dident fix the problem. controller works smooth for like 20 sec and then i get the lagg and it runs smooth 20 sec. saw on the forum that ppl running the beta 1.02 firmware and everything was fine. can some1 supply me with the download for the 1.02 firmware update?

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G
5 years ago
A
ammoTangoPinkauto458
posted in Razer Support
Raiju TE large uneven deadzone

Hi, I've updated my raiju tournament edition with beta version of 1.2 firmware. So I'm not sure if the issue also exist without this update. However I've noticed I'm drawn back to the regular ps4 controller because the raiju felt really inaccurate. I mostly play blackops 4 which already has some deadzone setup so the issue was harder to spot. However battlefield 5 allows fine tuning of the deadzone setting, even removing it completely. I've noticed the raiju, compared to default ps4 controlle, has a very large and uneven deadzone on the right stick (haven't tested the left one much). Going with the right stick to the left side has larger deadzone than going to the right. Going either right or left has larger deadzone than the ps4 controller. This is especially noticable when leading the right stick both up and to the left side. It feels very choppy and uneven. Going mostly up and registering the leading to the left at certain intervals. Default ps4 controller feels like having far

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A
5 years ago
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CarrotEater
posted in Razer Support
is there a way to get synapse for 64 bits?

Hello all Recently i was looking for some reason into the task manager (windows 10) and i discovered that all the razer processes are marked as 32 bits, so im wondering if it is possible to get the 64 bits versions somewhere? or maybe they are marked 32 bits tho they actually are 64? I've searched on the downloads pages and i can't find any 64 bits installer, there is only a default installer that keeps installing 32 bits for me... help please :( ps: sorry for my english i know it doesn't looks good at all :) for now i am using synapse 3 and cortex

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5 years ago
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CORALInfraRedbuzz500
posted in Razer Support
Razer Raiju Tournament Edition R-Stick drift

I think I need the latest patch 1.03 I believe. Love the controller otherwise, please help. Ive gotten used to using it in fortnite and do not want to go back to a normal controller or scuf.

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R
5 years ago
I
IanOD
posted in Razer Support
Raiju firmware updater not recognizing Raiju on Surface Pro 3

Hello, I have been trying to update the firmware on my Raiju, but the updater won't recognize the controller, I installed the drivers as well, still nothing. Does anyone else have this problem, is there something I'm missing?

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I
5 years ago
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RiccardoLanducci
posted in Razer Support
Raiju Ultimate Right Stick problems

I recently bought a Raiju Ultimate and when I play the right stick start to move without touching it. I'm running the 1.03.01 firmware but nothing has changed. I want to know if there's gonna be a fix for this problem or I can just send it back to the shop? Thanks for your attention.

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5 years ago
V
venturePearlAquaclub473
posted in Razer Support
MSI Laptop with Naga Trinity

I just bought a new laptop and I can't get my Naga Trinity to work with it. It works on my PC with the num lock on, but I don't have that option on my laptop. Is there any way to allow the 12 buttons to work while playing on a laptop?

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Razer.Caziel
5 years ago
I
ImperiaL_vIv
posted in Razer Support
Razer Naga Trinity Button Issue

Any chance the issue with side thumb buttons not working at random times? it seems to me its the Synapse Program? i end up having to take the side panel off really quick and putting it back on or restarting Synapse mid game causing a lot of frustration because buttons at random will stop working

3
Razer.Caziel
5 years ago
J
JesZtar
posted in Razer Support
Blackwidow ultimate stealth 2016 not detected by Synapse

Hello everyone, I plugged in my BW ultimate stealth 2016 and the keyboard was installed, but it does not show up in my devices in Synapse. I repaired Synapse and also reinstalled it, but it still does not work. My Deathadder does work however and I plugged them in at the same time. Is this a software thing or did I plug in the keyboard in the wrong way? Kind regards

1
Razer.Caziel
5 years ago
D
DaemonS
posted in Razer Support
Razer Phone 1: Bluetooth connection issues

Hey all, have been dealing with this issue since I bought the phone but always hoped that a future update would fix it as the issue has been around for a while. I can connect to car stereo or Bluetooth headphones for a short period of time and will then disconnect. During the time it's connected, it also can't play music. Any help on this would be appreciated and happy to provide any info required. Thanks in advance!

2
D
5 years ago
N
newfization
posted in Razer Support
Razer Mamba quits during Trove: Crystal Combat

It's weird but true, the mouse stops working ten or so minutes into the game and won't work again until restart of computer. Trying to reconnect the mouse to the base doesn't work either. Not the end of the world but any help would be greatly appreciated. And if anyone from Razer sees this you should know your support contact website doesn't work, specifically email. The pull down menus for country, and something else, are unpopulated so the form won't work. I tried both Chrome and Edge. Finally, anyone know of a good video showing how to clean a mouse? I just realized mine is pretty grimy lol. Thanks for your time, Dave Penney Newfoundland

1
Razer.Caziel
5 years ago

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