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  • 42,665 Threads
  • 61,194 Replies
42665 Threads
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bonwk
posted in Razer Support
Razer Blackwidow Chroma is not lighting up correctly. Half a keyboard is turning off

Hello guys, I am writing to you to ask what is happening with my keyboard. The left side of the keyboard is not lighting up. Sometimes it lights up correctly, just when I plug my keyboard to pc it lights up correctly, but it stops working in ~2,3 mins sometimes even less so i think that's not keyboard fault but I'm not sure. I was searching for this kind of problems on google but couldn't find any solution. Did someone get something like this and know how to fix it? Synapse does not have any macros or settings changed for sure, also it happening on others PC. I wrote to Razer Support but they couldn't help me. I am adding some photos of my problem. Sorry for my English, it's not my native language but I hope you got this :D Cheers https://gyazo.com/69b3b935acd24e3d7915e582e0a05dac https://gyazo.com/1e7bfe9b212faa92e757c4c5c0ee3985

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BlackFireDragon
5 years ago
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dailysecretOrchidPink800
posted in Razer Support
Blade Stealth UHD Battery life issue

Hello, I bought a few days ago a blade stealth 13" UHD 256Go, and since the battery last between 2 and 3 Hours on a full charge (screen ~80%, keyboard backlight and firefox running), altough it is suppose to last 6 to 8 hours. Is it normal or should I return it ? Thanks

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D
5 years ago
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TzafGR
posted in Razer Support
Razer Kraken Pro V2 Mic noise

So its been a week that i bought that headset and ive been experiencing a mic background noise like it creaks. Also the mic doesnt sound the best Any help?

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5 years ago
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moon827
posted in Razer Support
Chroma Lab Help

As sad as it is, i just got my first razer product that has chroma in the mail today (ive been using my krakens for a while now) and i want to know how to do something, and i cant find it anywhere. I want to have the chroma use the wave effect for the most part, but i want it to ripple when i press a specific key. Can someone help me figure out how to do it?

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Prince_Storm
5 years ago
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ajdrigs
posted in Razer Support
Tracking issues with my Naga Molten

Hi I've had this mouse for like 4 or 5 years and recently it started to not track very well and the click scroll wheel doesn't work anymore, Is there anything I can do to fix these issues? I know it's a discontinued mouse so I was just wondering if there's anything I can do cause it was a Christmas gift and it was pretty expensive.

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Razer.Caziel
5 years ago
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Stratzo
posted in Razer Support
My Razer Mamba is not connecting to my Razer Blade Stealth

Okay so my Razer Mamba chord will not connect to my computer so it will not work someone help me pls.

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Razer.Caziel
5 years ago
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Shotgun_12G
posted in Razer Support
Problem with the Razer Lancehead

Hello Community, i have a really big problem with my Lancehead. Since a few days it doesnt work how it did before. When im ingame (for example PUBG) and i pick the Lancehead off the mat (Razer Goliathus Control), the player camera swipes a bit to the bottom right. When im surfing in the internet or doing something else out of a game the Pointer of the mouse swipes a bit to the bottom right too. The Lancehead is calibrated to the Razer Goliathus in Razer Synapse.

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Razer.Caziel
5 years ago
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ToastyBaquette
posted in Razer Support
Extra charges.

I am just about to buy something from the Razer UK store and was wondering if I did, if my product would come from a UK bases warehouse (if they have any) or if it would be shipped here from the US. Any help would be awesome. Thank you.

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Jenjar
Vanguard
5 years ago
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DarkPinkMidnight
posted in Razer Support
Noob desperately seeking help

I recently went a bit mad and bought my first Razer products. I love my keyboard and mouse but for the life of me I cannot set up my headset. I bought the Kraken Pro V2 headset. I've plugged it in to the jack (I don't have a separate audio and mic jack so I used the one connection) and nothing. No sound goes to the headset and the mic doesn't seem to work. Do I not have the right jack and need to buy a connector? I don't usually use headsets so haven't had to set one up on my PC. I have a HP 24 b015a if that helps at all. P.S I recently switched to Windows 10 which I hate and I am struggling to navigate everything. Could someone patient please help me out!

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Razer.Caziel
5 years ago
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berksenay
posted in Razer Support
After reboot i cant use synapse 3

Hello, I got a new razer hunstman opto. but I'm having trouble with synapse 3. When I install the synapse 3 program, it says "reboot required" and I approve it, but I cannot control my device when I enter the application. The computer sees the device but cannot assign colors etc. I can only fix the problem by repair from the control panel, but when I restart the computer, I still have the same problem.

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support
Laptop sees Core x but not GPU

I have a Razer Blade Stealth 7th gen laptop and I've been using the Razer Core X with a MSI GAMING X GeForce GTX 1060 6GB about 5 months without any issue but last week sometime I noticed the laptop said plugged in but not charging. So I unplugged and plugged it back in. And got the message that the thunderbolt port connectivity is limited and that there was an error. I look in device manager and the Core X is shown but my GPU is no longer there. All my drivers are up to date for the laptop and GPU and the GPU works in my other computer. I will take screen shots when I get home from work. Any help is appreciated.

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5 years ago
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BigManDanLivesInAVan
posted in Razer Support
Razer Mamba Wireless not showing up on synapse 3

Hello there, Today my Razer Mamba Wireless mouse arrived and I was thrilled with it until I tried to change the lights on the mouse and mouse charging dock - both of them wouldn't show up (even though my keyboard shows up). I have tried reinstalling synapse and using the repair tool but nothing worked. Please let me know if you have a solution to this as I am desperate to change my DPI to something comfortable for me.

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5 years ago
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buzzCoolGreybicycle667
posted in Razer Support
Deathadder Elite not responding to Synapse DPI or lightning switch

My deathadder elite doesn't respond if I switch my DPI. That is quite important for me because I don't use same DPI in FPS and in MOBA's. If anyone had the same problem please let me know how you solved it. It worked 1 week ago.

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5 years ago
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Aryna
posted in Razer Support
Razer Kraken TE game&chat balance bug

I just bought Razer Kraken TE. I can't hear anything when i select Kraken TE game mode in sound setting,even I try to calibrate THX in Synapse. After I re-install Synapse..everything work well then i try using game&chat balance wheel on USB dongle...this problem appear again. I can hear only in chat mode...Is it bug?

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R
5 years ago
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Tlaster
posted in Razer Support
Where is thunderbolt 3 driver for razer blade stealth 2019?

I've done a clean install of Windows and it does not recognize the Thunderbolt 3

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R
5 years ago
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Helikzhan
posted in Razer Support
Static Charge in Razer Mouse Hardware (Various Click Issues)

Is there a plan to improve the hardware under the mouse click buttons so that they do not inevitably become susceptible to this static charge problem? The problem: Sometime after purchase of a Razer mouse there is a very high likelihood the mouse starts to double click. This is related to issues: Drag not working, random clicks when not requested. The temp solution: Blow hot, humid air (your breath for ex) into the mouse hardware so that humid air can dissipate the static buildup on the hardware. This solution works for a small amount of time. Eventually more clicking of the hardware builds the charge back up and it will start malfunctioning again. We need a long term, permanent fix to this issue.

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5 years ago
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armstronggaming88
posted in Razer Support
Razor 2 ISSUES :(

I bought a Razor 2 New Years Eve for PUBG. 1st one got stuck on reboot for hours, turned itself off. I’m about to take the second one back to the store - it was working fine then turned off and now won’t turn back on. Really disappointed- I notice a lot of other people having the same problems - third time lucky I hope.

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R
5 years ago
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babyclour
posted in Razer Support
Can't connect Deathadder Essential to Synapse 2.0

So today I bought Razer Deathadder Essential and it turned out to have high dpi than my other mice. I tried installing Razer Synapse 2.0 but it didn't show, after I installed Synapse 3.0, same thing, it just didn't show. I tried registering the product, still no effect. If anyone knows how to fix this issue pls help.

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5 years ago
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Batmasterpro
posted in Razer Support
Video streaming via HDMI cord from pc to tv not working on razer 15

The streaming works in every way besides videos. The duplication shows a black screen on the tv which should be the video shown on the laptop. I don't know why its not working if someone could help me out that would be great.

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support
Nari Ultimate on xbox

Does anyone know how to get the nari Ultimate to work on the Xbox one. I can get it to pick up mic audio but no game or chat sound. Works fine on PC and ps4

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Razer.Caziel
5 years ago
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SHRILLGames
posted in Razer Support
Support for softminer: multiple Gpu Setups

I have been using the softminer for a few days now and expected better results. So I opened task manager to see if both my Gpu's were indeed working. only my main GPU was working at 100%. I have 2 GTX 1060's and they are both different brands but I don't think that just because they don't support SLI should mean that only one gpu is getting recognized. Does any one else have this problem?

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S
5 years ago
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ferruya
posted in Razer Support
deathadder chroma mouse no funciona luego de synapse

hola, acabo de comprarme un razer deadthadder chroma al conectarlo funcionaba bien, luego de instalar synapse y enseguida de realizar esto en synapse MOUSE/CALIBRATION/SURFACE CALIBRATION/ON/OTHERS/ mantener left clic y arrastrar, luego de esto el clic izquierdo del raton funciona a veces si otras no, ademas del clic izquierdo las demas funciones funcionan bien

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R
5 years ago
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FizzyChicken
posted in Razer Support
2017 Blade won't turn on...

My 2017 14" Blade won't turn on. If I hold the power button down for 10 seconds I get a single flash of white from the led at the front, but no matter what I do it won't turn on at all. No lights, no screen... nothing. I've tried plugged in and unplugged. Tried holding the power button down for 30 seconds... still nothing. Anyone got any suggestions ? It's nearly 2 years old now so I'm presuming it's out of warranty.... gah. Totally gutted.

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R
5 years ago
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BrokenAwoken
posted in Razer Support
Razer Synapse 3 will not install!!!!

Hey so whenever I install razer synapse 3 i get an error code 461814. I have tried uninstalling all of my razer drivers and I have also deleted all of my razer files and tried to install after all of that but to no prevail. PLEASE HELP ME!

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R
5 years ago
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Ben10022
posted in Razer Support
Key not working

Hello, when I got my Rzer Ornt Chrom.. you cn see it is problem. One of my keys, importnt key doesnt work nymore.

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R
5 years ago

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