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  • 42,899 Threads
  • 61,534 Replies
42899 Threads
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PurpleHeart2811
posted in Razer Support
Razer Raiju Ultimate Update please!!

This Controller is just broken. I am now on Update 1.1 but its fucked. When i connect my Razer Tresher 7.1 to my PS4 its even more fucked. I can‘t play my games with this Controller. Help me guys. gg :eek_:

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5 years ago
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Arutosio
posted in Razer Support
Razer Seiren Elite doesn't work

Italiano: ieri ho comprato un microfono razer seiren elite l’ho colegato al computer e si e installato automaticamente(windows10) ma ho disinstallato i driver per cambiare porta usb perché mi compariva dispositivo razer seiren elite -2, dopo averlo disinstallato e ricollegato non a piu funzionato. ho provato a collegarlo su un’altro pc e non funziona lo stesso, diceva dispositivo non riconosciuto. adesso quando lo collego non mi compare neanche che il dispositivo sia collegato English: Yesterday I bought a microphone razer seiren elite I have connected to the computer and it is installed automatically (windows10) but I uninstalled the drivers to change usb port because I was running device razer seiren elite -2, after having uninstalled and reconnected no longer worked . I tried to connect it on another pc and it does not work the same, said device not recognized. now when I connect it I do not even see that the device is connected

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5 years ago
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NADU007
posted in Razer Support
Need help please

Hi. I have few problems. 1. When i turn off my pc my razer mouse pad or mouse are blinking whole time. How can i turn this off? 2. I bought razer bundel keyboard mouse and mouse pad and i cant register mouse pad cuz it doesnt have product number on the back of the maouse pad. What can i do? 3. I have razer electra and evry tjme i turn on computer i have to manuly change on razer surond from speaker to headphones. What can i do that this stays automaticly on headphones?

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5 years ago
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heavenTulipsharp433
posted in Razer Support
Razer Ornata Chroma weird behavior

Hello, I recently purchased the Ornata Chroma keyboard. My issue is that every time I unlock my Windows after manually locking it, some key is pressed (often enter, today it was alt). Also, I think there is something wrong with the lighting. For example, when I am in Windows, the backlit dimming is really laggy and slow, but on Windows lock screen is pretty fluent and fast. What could be the issue? My computer is new, therefore the installation of Windows is fresh. Thank you, Michael.

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5 years ago
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Psybuster
posted in Razer Support
Razer Phone 2 Bass distortion

I just got my Razer Phone 2 today and it was like waking up for Christmas morning. In anticipation of getting the phone in the mail, I watched a few videos and saw that Austin Evans made a video which featured the Phone 2's speakers crackling due to the bass at high volume. Has anyone else gotten their phone and experienced this? Video in question: (Timestamp at about 7 mins in - listen carefully) Is this working as intended? If so I'm getting a refund. Edit: To clarify I was testing with the Dolby Atmos demo that came with the Razer Phone itself.

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5 years ago
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ZombieMad
posted in Razer Support
Razer Headset Mana O'War

hi i did gett a headset Man O'War from my girlfriend. and i have the problem that the headset dont work whit the razer synapse and cant fint it. but on the box its sayint that it hase Razer Chroma as my other things. but i cant get it to work in the razer synapse. is this headset not suported by the program or what? pls help.

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5 years ago
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Jortdeut
posted in Razer Support
Synapse can't find my ManO'War

Can someone help me, I cant find the solution to this. https://gyazo.com/86a7ae0f7a4fe3f3cbc551e636492e54

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5 years ago
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Kuniyosh
posted in Razer Support
Naga Trinity Double click problem.

I have a Naga Trinity purchased in August 2018 and the double click problem has started. I am in the process of trying to return it for replacement under warranty. I can try dragging and dropping an icon on desktop and it will drop it even though the left mouse button is still help down. this happens in games which make camera movement to stop working till I re-click. This can stop happening for short periods but it is not going away even after reinstalling Synapse on a fresh windows install and after removing the drivers from device manager and programs and C: and registry. I have even tried using it on another PC and is also happening there. I am sure this is a hardware issue but I am reluctant to purchase another Trinity or accept a replacement as this problem seems common place with the trinity. I have my Naga 2014 edition for 4 years before I needed to replace it because a number pad button failed. its a shame. Any advice on fixing this would be great. I have tried compressed ai

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5 years ago
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Skeletor1337
posted in Razer Support
Razer-Huntsman-Spacebar-doesn´t-work

I-got-my-completely-new-huntsman-today-everything-was-fine-with-it-until-i-tried-to-jump-in-csgo:D. i-noticed-i-wasn´t-able-to-jump-so-i-tried-texting-and-it-didn´t-worked-either.

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5 years ago
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Hit_man-6400
posted in Razer Support
Razer Raiju TE, My Right Thumbstick moves slow looking left compared to looking right

Razer Raiju TE, My right thumb-stick moves slow looking left compared to looking right significantly any tips on how to fix. Thanks

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5 years ago
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Lilianbui
posted in Razer Support
Transaction failed

Can someone help me please? I'd like to reload some gold, but it failed. I was able to reload yesterday but now I can't.

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Razer.Caziel
5 years ago
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OfficialDuckie
posted in Razer Support
Razer Ornata Chroma (Broken)

Hey, My Razer Ornata Chroma recently broke.... I spillec cocacola on it by accident. So I'm looking to buy a new one but because I already had one I already have the Wrist Rest so I would want to buy the razer Ornata Chroma but without the wrist rest, is that possible or do I just have to buy it again? Also, does the 2 year warranty still count/work if you spilled cocacola on it? By the way, the whole keyboard is not broken. Just the keys 1, 2, 3, 4, 5, 6, 7, 8, 9, 0 and same with F1 to F12, the ESC Button and INS,Scroll Lock and Printscreen button. I know its alot but its not all. I would really appreciate if someone could help me with this! :) -Dylan

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Razer.Caziel
5 years ago
Avaddov
AvaddovInsider
posted in Razer Support
Razer Central Service Apps not working

So I've uninstalled and reinstalled like, 3 times already. Synapse 3, Cortex & SoftMiner are all dead and won't start no matter what I do. Run as administrator? Nothing. Reinstall? Nothing. Razer, I love your gear, and I love the company, but for the love of god, please do something about the terrible software problems.

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Razer.Caziel
5 years ago
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JBCHANx
posted in Razer Support
Synapse wont let me change the color of my mouse.

So for Christmas I got a Ornata Chroma and a Deathadder Elite. Synapse wont let me change the color of my mouse, I cant even make it a solid color and I have no idea why. please help

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Razer.Caziel
5 years ago
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bestVeryLightAzureegg422
posted in Razer Support
Connect Raiju tournament PS4 to app problem

Hi! I just bought my third Raiju for PS4 and I’ve encountered a strange problem. It’s when I’m trying to connect it to the iOS app. The first stage, finding it on BT works just fine but then it just won’t connect. By now I’m quite frustrated and really need your help. It’s one thing to rage quit a game and something completely different to rage quit a controller.

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5 years ago
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byteOrangeColorWheel338
posted in Razer Support
Can't bind Windows key combinations in macros!

I'm having the same issue as this user: /binding-windows-key.28324/ I've tested other hotkey combinations like (Alt+C), so I know the macros work, and I know that my custom key bindings work, however, there's something about the windows key that Synapse doesn't like. I am using software version 2.21 with a Razer Blackwidow Ultimate 2016 and a DeathAdder elite. Any help would be greatly appreciated!

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5 years ago
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leetPastelBlueQUARTZ284
posted in Razer Support
Razer Naga Hex V2 with problem

From time to time my mouse simply stops working for a few seconds and then it goes back to working as if nothing had happened. It happens a lot of the way my mouse simply teleports to the center of the screen, regardless of where it is. Last version of Synapse.

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5 years ago
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Tomaselo
posted in Razer Support
Q: Why my account wallet disable

Help i cant figure up the problem. . Help!!! Why my wallet get disable.. Any clue for me?...

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support
Tartarus V2 - Keys Sticking/Repeating

I've been using a Tartarus V2 for several months, and so far I'm enjoying it. Feels great, looks nice, I'm pretty happy with it. Since I started using it, however, it has had an issue that I've been unable to fix through any means: every so often, a key will 'stick' and repeat its functionality after being pressed. Here's how this problem manifests: As an example, I press button 8 (the W equivalent), to move forward, and when I let the key go, my character continues moving even with the button released. This "phantom" button press does not stop until I press and release the button again. (Again, this is just an example; it has occurred with every key I use for movement.) Here are some other notes: - I believe this is a problem with the software or firmware, and not a hardware one. The key mechanism is not dirty; it is not being mechanically activated. Experimentation with physically holding the key produces different symptoms than when the "phantom" keypresses are in effect. - The

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5 years ago
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masterofdharma
posted in Razer Support
Razer raiju mobile and it's annoying lack of fetures

I just got the Razer raiju controller and there is no on screen mapping, doesn't work with apps other then the ones specific to what is says it works with, even apps that have controller support to begin with don't work with the "pro controller" and the apps that apparently are there that do work are not fully mapped out. Example! Vainglory, the one with the picture of a girl worrior thing. Workes with movement and abilitys but you have to use the screen to select the abilitys you want to unlock. The 4 special extra buttons are not even being used. There just extras for buttons we already use. So what Razer I'd basically saying is "we can give you more options of buttons to press, but there just doing the same thing as some other button. But hay, you choose witch button it is" not cool. If we are spending 165$ (includeing tax) we should be able to do the same thing as octopus. A free app that lets PS4 and other controllers work on your screen. If this is a gaming company made by gamers

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5 years ago
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HolUp
posted in Razer Support
My Razer Abyssus Essential mouse won't color sync with my keyboard.

I got this mouse from my friend. I have no prior knowledge of it being damaged but it doesn't look damaged. It wouldn't glow at all when I opened up the Razer Synapse app. So, I uninstalled it and that fixed my problem. Though now everytime I start my computer up and my mouse and keyboard light up, the mouse starts on a different color than the keyboard does and begins to cycle. Help?

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5 years ago
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RazzyTheDazz
posted in Razer Support
Razer Naga Trinity can't hold right click

I can still right click, I just can't hold it without it releasing and clicking randomly. Makes my games where holding a right click for camera turning difficult to play. I know it's the mouse and not the game because I went to desktop and held right click and it did the same thing there. I tried downloading Razer Synapse 3 so I could look for updates or something like that, but that program wouldn't work so I had to uninstall it. (Had a message like "Failed to open" or something similiar) Any idea on what I should do?

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5 years ago
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polson1234
posted in Razer Support
Razer synapse unable to find hue bridge

I'm unable to sync my hue bridge with Synapse. I'm using Synapse 3 and have v2 of the Philips Hue Hub (software updated). I have followed the steps from the following video: , but I get the message "Razer synapse unable to find hue bridge". I have entered in the IP address manually and Synapse is still unable to find the hub. Any help would be appreciated.

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5 years ago
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zombieekilla89
posted in Razer Support
Thresher 7.1 sinking issue with #ps4

Why is it that the Razer has trouble syncing with my PS4 every time I turn my headset on before my PPS on? Having to reset it to sink. And also it has trouble sinking sometimes when I turn my PlayStation on before my headset????

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Razer.Caziel
5 years ago
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Happyfeet1999
posted in Razer Support
Razer Blackwidow X Chroma Button Issues

Dear Razer, Got this blackwidow x chroma keyboard for Christmas gift. Guess what? It is causing so much frustration due to "W" and "S" not working properly sometime. Sometime it is working ok. THIS IS SO FRUSTRATING. This is a gaming keyboard and it is making me giving gaming altogether. Well done Razer!!!! Just try out for few hours and i feel like breaking it. There is not proof of receipt because it a gift from friend. It cost $200.....fucking hell. Damn lousy keyboard. First time using mechanical keyboard and it such a bad experience. Really want to throw Razer keyobard out of my window!!!!

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Razer.Caziel
5 years ago

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